NOVA

Avantages

Being able to load a large list and schedule emails all at one time

Inconvénients

It was glitchy at times, and it sometimes sent an email that was already sent

Avantages

All of our information in one place. Do not have to go between systems to dispach, invoice or pay vendors. It is a one stop shop that more than meets all of our needs!!!!

Inconvénients

Nothing really, if I am having a problem with something, I just call support and ALL of the issues are handled quickly.

Avantages

The professionalism of the support team. Always cordial and a sincere desire to help.

Inconvénients

The software does not alert you when a driver has an upcoming expiration; cdl, medical certificate, annual review. The maintenance section does not have any alerts for upcoming service, annual inspections, tag renewal.
Also, the maintenance section has very limited search capabilities. It will not let you search by VIN #'s or by Tag #'s. This is a huge disadvantage.

Avantages

That it could be customized to fit our industry needs.

Inconvénients

The change over from our old software to the new software was a bit challenging as a user. Also we are not extremely compatible with Quick Books and it currently forces us to re-enter a lot of information.

Avantages

It worked well, except when the were doing a upgrade without notifying us.
Occasionally it would just stop working.
And God forbid you try to call for text support or to order a additional device for a new vehicle, i called a month ago, never hesrd from them.

Inconvénients

Being non responsive numerous times i called

Alternatives envisagées 

Avantages

Users can play with this software without fear of messing anything up and tailor it to your needs for the most part. Customer service is wonderful, as always, and they are willing to help with anything from the simplest question to implementing new features. It's pretty intuitive... if you feel like you SHOULD be able to do something, more often than not that is how the software is set up to use. Dragging and dropping, right clicking for menus. Color coding and system messages are all so useful with NOVA. Lots of helpful reports for every department.

Inconvénients

In regards to the NOVA software, the help file is painfully out of date, that is, if there's any info on the specific feature at all and not just a blank page. I would rather be able to look up and do something myself than feel the need to call CS every time. New, useful features are added without letting us know. Sometimes it's like a bitter-sweet surprise discovering something "new" only to find out it's been there for months. Still pretty buggy in spots. Updates can cause downtime, but not for long.

Avantages

Features I like most about the software are:
Visibility for dispatchers and operations - nothing is hidden or lost
Integration between modules - no need for double entry of information
Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images.
Customer service and resolution to questions are immediate, personal and thorough

Inconvénients

There is nothing that I currently do not like.
The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address.

Avantages

The NOVA software by Aurora stays current to the ever changing processes of the trucking industry. It is user friendly and can always be tailored to your specific needs. It has changed the way we operate our business to be real time, which makes our customer's extremely happy.

Inconvénients

The software is always changing to keep up with trends and times. It is your responsibility that you keep up with those changes.

Avantages

Simple and easy to use. From customer service, Dispatching, billing, and accounting. Everything you need on one platform. It helps keep my team on the same page as the information about our accounts is available to everyone.

Inconvénients

Its hard to answer, any time that we have asked for a simpler way to do any process, Aurora has found a way to modify and make our ideas part of their system. You cant knock a system that works with you and for you.

Avantages

This program is EXTREMELY easy to use and the integration process was simple!

Inconvénients

Anytime I find something that doesn't work for me, this team of professionals goes ABOVE and BEYOND to correct it where at all possible.

Avantages

The software is made for a carrier and the functionality has been carefully crafted through carrier feedback over the years. Their customer support is second to none, and they'll go out of their way to add new features if it's a reasonable request. This gives the software a "custom" feel, even though it's an out-of-the-box solution.

Inconvénients

There isn't too much to dislike about the software. TMS systems that cater to the carrier, or in this case, are exclusively for the carrier, are not easy to find. There are a tons of bells and whistles but they are all there to enhance the carrier's user experience.

Avantages

What I like the most about this software is the fast response of the team and friendly user guide.

Inconvénients

Nothing to dislike. The whole team is awesome and understanding.

Avantages

I love the variety of features in the software. I'm still learning how much I'm able to do with it. It is easy to navigate and keep up with our customers and their freight.

Inconvénients

Occasionally we have a problem with locating some information that we need, but customer service is amazing and helps us with any problem we face.

Avantages

Ocean Container Dispatch System Ease of Use and Real Time Update

Inconvénients

Inability to interface with real time container arrivals

Avantages

Aurora Software is tried and proven. Their management team and programmers have years of experience in the transportation industry. Aurora's customer service department is always friendly and helpful.

Inconvénients

We use an internet version of Aurora's software. Sometimes it drags due to high internet volumes.

Avantages

Each program is easy to use. Each step is easy to follow.

Inconvénients

Nothing. All is great. Do not have any complaints

Avantages

Drag and Drop capabilities, EDI, customizable layout.

Inconvénients

Can be a little slow at processing/carrying out commands at times.

Avantages

As a broker we use many different modes of transportation. Aurora software is very user friendly with being able to send out all the correct information to our customers/carriers.

Inconvénients

Every want or needs has been meet with quick response. No cons

Avantages

I appreciate the continuity of Aurora software. Once we have it completely implemented, it will help with office efficiency and a much-improved workflow. Aurora is user friendly and easy to navigate.

Inconvénients

I knew the transition from our old software to new software would be time-consuming. This is the only issue I am having, however that has nothing to do with the software.

Avantages

Ease of use, setup is a breeze and easy to navigate through

Inconvénients

I don't really have any cons but if I have to say something...font could be a tad larger

Avantages

The ease of use. The ability to customize it to suit our needs. The quality of the personnel that trains us and answers our questions.

Inconvénients

Not as up to date as it could be for the changes in our industry.

Avantages

After switching to Aurora software we have better communication throughout the office. Reason being everyone has access to information such as credit and volumes for each customer. Their reporting features are outstanding. Everything is in one system .

Inconvénients

I have nothing bad to say. All my experiences with this program have been positive.

Avantages

The product and the back up customer service is great. I like the ease at which you have many different ways to get to a particular order in system

Inconvénients

Maybe user ability to change some things on their own instead of having to contact administrator. Nothing big.. like programming just ability to write specific notes etc on stmts.

Avantages

The product is very easy to use and the customer support is 2nd to none. Many of the companies that we deal with use Aurora as well.

Inconvénients

do not have many bad things about the products

Avantages

I like how efficient the software is, according to my needs. Easy to manage and quick to provide what I need.

Inconvénients

An online manual that is descriptive about all aspects of the software would be helpful.