Verizon Connect

Avantages

Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.

Inconvénients

Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte.
Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.

Avantages

Une très mauvaise expérience aucun avantage à perdre son temps !

Inconvénients

Boitier HS au bout de quelques mois. RDV impossible à avoir avant 3 mois. Passe par un prestataire. Demande de résiliation avec A/R pour manquement au contrat. Résiliation non prise en compte et facturation en continu. Injoignable. L'horreur et ça depuis depuis 1 an !!!

Avantages

La possibilité de mettre des badges d’identification conducteur

Inconvénients

Mauvais service client, pas de remonter de prise Obd comme vendu par le commercial, renouvellement de contrat alors que le délai de prévenance de 2 mois a été respecté, service installation désorganisé, impossible de les joindre, impossible de résoudre les problèmes et on continue à recevoir les factures même pour les services qu’ils sont incapables de fournir.

Avantages

Parfois, on arrive à localiser le véhicule

Inconvénients

Le service client est désastreux et malhonnête.
Mieux vaut ne pas avoir de soucis de géoloc, car avant de le résoudre, plusieurs mois s'écouleront.
Le service client est formaté au même discours, il ne comprend rien à vos demaandes.

Avantages

// pas de véritable avantage à utiliser ce logiciel

Inconvénients

Service client inexistant, contrat résilié en 2018 et arrêt des prélèvement en juin 2023!!!! ne veulent pas rembourser les trop-perçus, insistent pour faire signer de nouveaux engagements, personnel peu fiable, aucun rappel à part du service commercial.

Avantages

sa fiiabilitéVerizon a été très professionnel tout au long de ce processus et a respecté ses engagements et ses nominations. Lorsque nous avons des problèmes, le service client est toujours à portée de main.Nous sommes en mesure de surveiller tout type de vitesse et également l'utilisation non autorisée de véhicules. Nous sommes également en mesure de voir où se trouvent nos véhicules et de ne pas perdre un appel téléphonique.

Inconvénients

Je pense que le service mensuel est trop cher. Il semble que vous pourriez peut-être obtenir des incitations ou des réductions de prix.

Avantages

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Inconvénients

just develop more features for better experience.

Avantages

Live map so that I can track drivers and update customers on delivery and collection times

Inconvénients

Can be slow to update and often shows a vehicle as idling when it's not

Avantages

System and software
Nothing else
Nothing else

Inconvénients

Sales Reps
Customer Service
No help from support
Over charged for equipment never received

Avantages

The platform is easy to use, user friendly, easy to set up.

Inconvénients

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system. There system has a lag in the GPS tracking system.

Alternatives envisagées 

Pourquoi passer à Verizon Connect

Avantages

Verizon makes it so easy to view our fleet status at all times. Especially working at a coop, this has been a game changer for efficiency and real-time updates for the coop and our members.

Inconvénients

The customer service has not been the greatest compared to other vendors we work with.

Avantages

I really liked the report functions and layout of the program.

Inconvénients

Not a fan of the price and having to be under contract.

Avantages

This app is top tier showing real time of my driver location

Inconvénients

Versive customer services is not the best when I call in to the call center

Avantages

clear map and list of all assets in your group

Inconvénients

not very quick to respond for updating location

Avantages

Maps are very clear and easy to use most of the time

Inconvénients

The delay in real time, doesn’t give very accurate data

Avantages

Product was simple and easy to use, I think that was the only positive.

Inconvénients

Customer service and support was terrible, cost was high.

Avantages

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Inconvénients

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Avantages

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Inconvénients

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Alternatives envisagées 

Pourquoi passer à Verizon Connect

Avantages

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Inconvénients

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.

DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Avantages

Ease of set up and use. We have a small fleet that Verizon helps us track

Inconvénients

Cost of initial set up was high. We had to wait to get an installer to our location

Avantages

What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.

Inconvénients

There is nothing I currently have found that I dislike about Verizon Connect.

Avantages

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

Inconvénients

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

Avantages

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Inconvénients

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Avantages

Tracking vehicles is easy. Can see where, when and how fast they are going

Inconvénients

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Avantages

Verizon Connect is a great service for businesses of any size to manage their internet services.

Inconvénients

The set up of Verizon Connect is a lengthy process but worth it once completed.