Verizon Connect

Avantages

Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.

Inconvénients

Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte.
Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.

Avantages

La possibilité de mettre des badges d’identification conducteur

Inconvénients

Mauvais service client, pas de remonter de prise Obd comme vendu par le commercial, renouvellement de contrat alors que le délai de prévenance de 2 mois a été respecté, service installation désorganisé, impossible de les joindre, impossible de résoudre les problèmes et on continue à recevoir les factures même pour les services qu’ils sont incapables de fournir.

Avantages

Parfois, on arrive à localiser le véhicule

Inconvénients

Le service client est désastreux et malhonnête.
Mieux vaut ne pas avoir de soucis de géoloc, car avant de le résoudre, plusieurs mois s'écouleront.
Le service client est formaté au même discours, il ne comprend rien à vos demaandes.

Avantages

Une très mauvaise expérience aucun avantage à perdre son temps !

Inconvénients

Boitier HS au bout de quelques mois. RDV impossible à avoir avant 3 mois. Passe par un prestataire. Demande de résiliation avec A/R pour manquement au contrat. Résiliation non prise en compte et facturation en continu. Injoignable. L'horreur et ça depuis depuis 1 an !!!

Avantages

// pas de véritable avantage à utiliser ce logiciel

Inconvénients

Service client inexistant, contrat résilié en 2018 et arrêt des prélèvement en juin 2023!!!! ne veulent pas rembourser les trop-perçus, insistent pour faire signer de nouveaux engagements, personnel peu fiable, aucun rappel à part du service commercial.

Avantages

sa fiiabilitéVerizon a été très professionnel tout au long de ce processus et a respecté ses engagements et ses nominations. Lorsque nous avons des problèmes, le service client est toujours à portée de main.Nous sommes en mesure de surveiller tout type de vitesse et également l'utilisation non autorisée de véhicules. Nous sommes également en mesure de voir où se trouvent nos véhicules et de ne pas perdre un appel téléphonique.

Inconvénients

Je pense que le service mensuel est trop cher. Il semble que vous pourriez peut-être obtenir des incitations ou des réductions de prix.

Avantages

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Inconvénients

just develop more features for better experience.

Avantages

The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking.

Inconvénients

I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some.

Avantages

I really liked the report functions and layout of the program.

Inconvénients

Not a fan of the price and having to be under contract.

Avantages

The platform is easy to use, user friendly, easy to set up.

Inconvénients

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system. There system has a lag in the GPS tracking system.

Alternatives envisagées 

Pourquoi passer à Verizon Connect

Avantages

Verizon makes it so easy to view our fleet status at all times. Especially working at a coop, this has been a game changer for efficiency and real-time updates for the coop and our members.

Inconvénients

The customer service has not been the greatest compared to other vendors we work with.

Avantages

The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized.

Inconvénients

Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation.

Alternatives envisagées 

Pourquoi choisir Verizon Connect 

Logiciel antérieur 

Pourquoi passer à Verizon Connect

Avantages

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Inconvénients

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Alternatives envisagées 

Pourquoi passer à Verizon Connect

Avantages

Nothing. Do not waste your time on buying this service.

Inconvénients

It is a horrible service and company to work with. See further details in the next question.

Avantages

Very detailed in regards to speed, hard brake events, etc.

Inconvénients

They do tend to be expensive compared to others and not as flexible with negotiating price but you get what you pay for and this is a superior product.

Avantages

Product was simple and easy to use, I think that was the only positive.

Inconvénients

Customer service and support was terrible, cost was high.

Avantages

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Inconvénients

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Avantages

It was fairly easy to use and get things set up.

Inconvénients

Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.

Avantages

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Inconvénients

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Alternatives envisagées 

Pourquoi passer à Verizon Connect

Avantages

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Inconvénients

Nothing. I couldn't imagine managing my fleet without it.

Avantages

Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal

Inconvénients

There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it

Avantages

Nothing really it always lagged on info.

Inconvénients

Realtime information was never reliable.

Avantages

None for the price that the change there are many many cheaper better options the this use at your own risk

Inconvénients

They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app

Avantages

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Inconvénients

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Avantages

Terrible scam company that purchased the previous GPS company

Inconvénients

Tried to cancel the service for 3 years, would just send out an early cancelation fee we had to pay before they canceled. Would not let us set the account to non renewal, would not tell us when our renewal dates were. Cancelation requests would not be responded to until after the renewal dates which we found out after the fact