Verizon Connect

Avantages

Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.

Inconvénients

Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte.
Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.

Avantages

La possibilité de mettre des badges d’identification conducteur

Inconvénients

Mauvais service client, pas de remonter de prise Obd comme vendu par le commercial, renouvellement de contrat alors que le délai de prévenance de 2 mois a été respecté, service installation désorganisé, impossible de les joindre, impossible de résoudre les problèmes et on continue à recevoir les factures même pour les services qu’ils sont incapables de fournir.

Avantages

Parfois, on arrive à localiser le véhicule

Inconvénients

Le service client est désastreux et malhonnête.
Mieux vaut ne pas avoir de soucis de géoloc, car avant de le résoudre, plusieurs mois s'écouleront.
Le service client est formaté au même discours, il ne comprend rien à vos demaandes.

Avantages

Une très mauvaise expérience aucun avantage à perdre son temps !

Inconvénients

Boitier HS au bout de quelques mois. RDV impossible à avoir avant 3 mois. Passe par un prestataire. Demande de résiliation avec A/R pour manquement au contrat. Résiliation non prise en compte et facturation en continu. Injoignable. L'horreur et ça depuis depuis 1 an !!!

Avantages

// pas de véritable avantage à utiliser ce logiciel

Inconvénients

Service client inexistant, contrat résilié en 2018 et arrêt des prélèvement en juin 2023!!!! ne veulent pas rembourser les trop-perçus, insistent pour faire signer de nouveaux engagements, personnel peu fiable, aucun rappel à part du service commercial.

Avantages

sa fiiabilitéVerizon a été très professionnel tout au long de ce processus et a respecté ses engagements et ses nominations. Lorsque nous avons des problèmes, le service client est toujours à portée de main.Nous sommes en mesure de surveiller tout type de vitesse et également l'utilisation non autorisée de véhicules. Nous sommes également en mesure de voir où se trouvent nos véhicules et de ne pas perdre un appel téléphonique.

Inconvénients

Je pense que le service mensuel est trop cher. Il semble que vous pourriez peut-être obtenir des incitations ou des réductions de prix.

Avantages

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Inconvénients

just develop more features for better experience.

Avantages

The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking.

Inconvénients

I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some.

Avantages

The platform is easy to use, user friendly, easy to set up.

Inconvénients

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system. There system has a lag in the GPS tracking system.

Alternatives envisagées 

Pourquoi passer à Verizon Connect

Avantages

The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized.

Inconvénients

Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation.

Alternatives envisagées 

Pourquoi choisir Verizon Connect 

Logiciel antérieur 

Pourquoi passer à Verizon Connect

Avantages

Very detailed in regards to speed, hard brake events, etc.

Inconvénients

They do tend to be expensive compared to others and not as flexible with negotiating price but you get what you pay for and this is a superior product.

Avantages

Being able to see day to day operations with ease

Inconvénients

Some times it has a delay but could be from poor signal

Avantages

The ability to track in real time my entire fleet including ETA's and required maintenance.

Inconvénients

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Avantages

I am very familiar with the product. I understand the Verizon lingo.

Inconvénients

it is mainly used for fleets not everyone has access to it.

Avantages

Location Tracking and map view. Clean interface

Inconvénients

Readings are not accurate on equipment and maintenance schedules are hard to track.

Avantages

It was quick, fast, straight to the point. No Time to wait.

Inconvénients

It took a hot minute to set up, but once everything was all set up boom it was fast.

Avantages

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Inconvénients

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Alternatives envisagées 

Pourquoi passer à Verizon Connect

Avantages

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Inconvénients

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.

DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Avantages

Ease of set up and use. We have a small fleet that Verizon helps us track

Inconvénients

Cost of initial set up was high. We had to wait to get an installer to our location

Avantages

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Inconvénients

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Avantages

Nothing really it always lagged on info.

Inconvénients

Realtime information was never reliable.

Avantages

Terrible scam company that purchased the previous GPS company

Inconvénients

Tried to cancel the service for 3 years, would just send out an early cancelation fee we had to pay before they canceled. Would not let us set the account to non renewal, would not tell us when our renewal dates were. Cancelation requests would not be responded to until after the renewal dates which we found out after the fact

Avantages

None for the price that the change there are many many cheaper better options the this use at your own risk

Inconvénients

They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app

Avantages

The service is perfect… signal is always strong

Inconvénients

Actually there’s not a thing I dislike about Verizon

Avantages

Verizon Connect is a great service for businesses of any size to manage their internet services.

Inconvénients

The set up of Verizon Connect is a lengthy process but worth it once completed.