HelpDesk

Hello Jonny.

Thank you for sharing your detailed feedback on HelpDesk. We sincerely appreciate your honesty.

We’re sorry to hear that some aspects of HelpDesk have not met your expectations.

We also take note of the technical issues you’ve experienced with the application and web app. Your insights are very valuable, and we'll pass them along to our development team as we continually strive to improve the platform based on user feedback.

It’s important to us that HelpDesk is intuitive and functional for teams of all sizes, and your comments highlight areas where we can make improvements, especially for mid-sized companies and more experienced agents.

If there’s anything specific you’d like to discuss further or if you have more suggestions, we’d love to hear from you. We’re committed to enhancing HelpDesk and ensuring it meets your needs.

Thank you again for your candid review.

Best regards,
HelpDesk Team

Hello Tim!

Thank you for taking the time to share your detailed review of HelpDesk. We're thrilled to hear that the integration with other Text Inc. products, like LiveChat and ChatBot, has made it easier for your team to track and manage inquiries. It’s great to know that our customer service has stood out to you as well—this is exactly the experience we strive to deliver to all of our users.

We appreciate your honest feedback about supporting multiple companies from one dashboard. We’re always listening to our users and constantly working to improve the platform. Your input is invaluable, and we’ll definitely keep it in mind as we plan future updates.

Thank you again for your kind words and for choosing HelpDesk as part of your toolkit.

If you ever have any additional feedback or questions, don’t hesitate to reach out. We’re always here to help!

Best regards,
HelpDesk Team

Dear Tristan,

Thank you for taking the time to share your feedback with us. We’re happy to read that you’re enjoying the AI summary feature—it's great to know it's helping your team.

We truly appreciate your candid input on the areas where HelpDesk could improve, especially in the context of a multi-brand environment. Your suggestions about department separation and contact form design are invaluable, and we're always looking for ways to enhance our product to better serve you.

While we understand that development may seem slow at times, I assure you that we’re constantly working on updates and enhancements to meet your needs. Your insight will help us prioritize features that matter the most to our users, and we're optimistic that the improvements we’re making will be worth the wait.

Please don't hesitate to reach out if you ever have more feedback or need assistance.

Thank you.
HelpDesk Team

Hello Jan Marc!

Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that you find it easy to navigate and that it's helping you connect seamlessly with customers.

We appreciate your feedback on language translations—it's a great suggestion and one we’ll definitely keep in mind as we work on future updates. Our goal is to make communication as smooth as possible, no matter the language.

Thanks again for your kind words and support.

Best regards,
HelpDesk Team

Hello!

Thank you for taking the time to share your experience with us. We’re thrilled to hear that you find our platform intuitive and that our support team has been able to assist you effectively.

We also appreciate your feedback on the features related to canned replies, email templates, and automation rules. We’re always working to improve, and your insights are valuable in helping us identify areas for enhancement.

We’re excited that you trust us to keep your Gmail accounts in sync with your tickets, and we look forward to continuing to support you on your journey with our platform.

Best regards,
HelpDesk Team

Hello Nick!

Thank you for sharing your positive experience with HelpDesk. We're thrilled to hear that you love the intuitive interface.

We're excited about your interest in new features for segmenting users and customers, and we'll keep working to enhance your experience further.

We're glad to have made a positive impact and look forward to continuing to support your team.

Thank you for your trust in us!

Hello Alan!

Thank you for taking the time to share your experience with HelpDesk. We're glad to hear that you enjoy the clean format, easy access, and notification system. Your feedback about internal chat and re-opening chats is incredibly valuable—we’re always looking for ways to improve, and insights like yours help us prioritize.

We’re thrilled you chose HelpDesk to try something different from Zendesk Suite and appreciate your trust in our platform. If you ever have more feedback or ideas, feel free to reach out—we’re all ears.

Cheers,
HelpDesk Team

Hello Bartosz!

Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear you appreciate the clean overview, intuitive navigation, and self-configuration capabilities of our platform. Your feedback validates the effort we put into creating a seamless user experience.

We also appreciate your constructive input regarding the ability to bind different tickets under one case. We take such suggestions seriously and will review how we can incorporate this feature into our development plans to better meet your needs.

Please don’t hesitate to reach out if you have additional suggestions or feedback—we’re always eager to listen!

Thanks again for choosing HelpDesk. We’re excited to keep supporting EASY-surfshop’s success.

Best regards,
HelpDesk Team

Hello Jamie!

Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that it has improved efficiency in your organization and made it easier to track your team’s activities. Your feedback is invaluable, and we appreciate your trust in our product as well as your executive team’s decision to choose us over other options.

We’ve noted your point about availability challenges and will continue to find ways to support teams like yours. If you have any suggestions or questions in the future, don’t hesitate to reach out.

Thanks again for being part of the HelpDesk community.

Best regards,
HelpDesk Team

Dear Halee,

Thank you for taking the time to share your thoughts about HelpDesk. We’re thrilled to hear that you find our platform easy to use and that it has made managing your emails simpler.

We understand the importance of efficiency, and your feedback helps us make these improvements.

Your satisfaction is our top priority. If you have any more suggestions or need any assistance, please don’t hesitate to reach out. We’re here to help!

Thanks again for being a valued customer.
HelpDesk Team

Hello Deepak!

Thank you for your thoughtful review and for sharing your experience with us.

We’re delighted to hear that our HelpDesk platform stands out for you compared to other products. It’s great to know that the filter option is making a difference in your workflow by helping you organize and separate tickets effectively—those tools can be game changers for a busy helpdesk environment.

We also appreciate you pointing out the technical glitch where the exact number of tickets isn’t always shown in a folder. Feedback like this is incredibly valuable as we strive to make improvements that matter to users like you.

We're committed to addressing these kinds of issues to make your experience even smoother.

Thanks again for taking the time to share your thoughts. If you need any assistance, don't hesitate to reach out.

Best regards,
HelpDesk Team

Hello Arman!

Thank you for taking the time to share your thoughts on our product. We’re thrilled to hear that you find our program easy to use and helpful for your business needs.

We also appreciate your feedback on pricing, and it's something we continuously evaluate to ensure we provide the best value for our customers.

Your input helps us grow and improve, and we’re grateful for your trust and support.

If you ever have any suggestions or need assistance, please don’t hesitate to reach out.

Best regards,
HelpDesk Team

Hello Sam!

Thank you for taking the time to share your thoughts on HelpDesk! We're thrilled to hear that you find our platform easy to use and appreciate the importance we place on UX/UI design.

We also appreciate your feedback regarding the custom support email setup. We understand the importance of clarity in every service aspect, especially in such an important area. Please feel free to contact our support team if you need any assistance— we're here to help you every step of the way.

Thank you again for choosing HelpDesk and for your valuable feedback. We're here to ensure you have the best possible experience.

Best regards,
HelpDesk Team

Hello Michelle!

Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that your familiarity with Zendesk made the transition smooth and that you find our platform user-friendly, easy, and efficient.

Your feedback means a lot to us, and we’re glad HelpDesk meets your expectations. If you ever have suggestions or need assistance, please don’t hesitate to reach out.

Thanks again for your kind words and support.

Best regards,
HelpDesk Team

Hello Felipe!

Thank you for taking the time to share your thoughts. We’re happy to hear that once you got the hang of HelpDesk, it’s been easy to use and working well for you in your daily tasks.

If there’s anything we can do to make your experience even better, we’d love to hear your thoughts! We’re always looking for ways to improve.

Thanks again for being with us, and feel free to reach out anytime.

Best regards,
HelpDesk Team

Hello Josiane!

Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you find our tool helpful and easy to use. It's awesome to know it’s making a difference in your work.

We also appreciate your suggestion about simplifying the interface. Feedback like yours helps us improve, and we’ll keep it in mind as we continue making updates.

If you ever have more ideas or need any support, feel free to reach out—we’re here to help.

Best regards,
HelpDesk Team

Hello Christopher!

Thank you for sharing your experience with HelpDesk. We’re happy to hear it’s been easy for you to connect with customers and help them get answers.

We appreciate you mentioning the login issue—we'll share that with the team so we can look into making things smoother. Feedback like yours really helps us improve.

Thanks again for taking the time, and if you ever have more thoughts, we’d love to hear them.

Best,
HelpDeak Team

Hello Louisa Miranda!

Thank you for your thoughtful review.

We're thrilled to hear that you find our helpdesk easy to work with and easily accessible. Your feedback on the occasional delay is much appreciated, and we're always looking for ways to improve the user experience.

Thanks again for taking the time to share your thoughts—we’re glad we can assist you with your queries!

Best,
HelpDesk Team

Hello Paul!

Thank you for taking the time to share your feedback.

We’re thrilled to hear that you find our platform easy to use and intuitive, and that the request submission process has been smooth for you. Your input on user management is valuable, and we’re always looking for ways to make improvements.
Thanks again for your review – we appreciate your support.

Best regards,
HelpDesk Team

Hello Amos!

Thank you for sharing your thoughts. We’re glad to hear you find HelpDesk easy to navigate and that it makes working with tickets more straightforward.

We appreciate you pointing out the challenge with duplicate emails. We know how helpful it would be to have those conversations grouped together, and we’ve shared your feedback with the team.

Thanks again for taking the time to write this review. We’re happy to have you with us, and if you have more suggestions down the line, we’d love to hear them.

Best regards,
HelpDesk Team

Hello Mel!

Thank you for your feedback. We're glad to hear that you find our product sleek and easy to navigate. We also appreciate your suggestion about making it easier to view previous tickets with the same person—this is valuable input that we'll consider for future improvements.

We’re always working to enhance the experience, and we’ll keep your comment about the main screen in mind as well. If you have any more thoughts or ideas, we’d love to hear them.

Thanks again for your support.

Best regards,
HelpDesk Team

Hello Thandeka,

Thank you for sharing your experience with HelpDesk. We're thrilled to hear that our platform has made handling tickets easier for you and your team. It’s great to know that our organization and layout help you stay on top of your workload.

We also appreciate your feedback about the transition from live chat to helpdesk. We're always looking for ways to improve, and your insight helps us refine our platform to serve you better.

If you ever have any questions or suggestions, feel free to reach out—we’re always happy to help.

Thanks again for being a valued user.

Best regards,
HelpDesk Team

Hello Gabrielle!

Thank you for sharing your feedback.

We’re glad to hear you find HelpDesk user-friendly and easy to implement, especially with a smaller team. We completely understand the desire for a more integrated experience between LiveChat and HelpDesk—your insight is valuable and helps us as we work towards making things even more seamless.

If you ever have suggestions or ideas on how we can improve, we’re always here to listen.

Thanks again for being with us.
HelpDeak Team

Hello Tanattiya!

Thank you for taking the time to share your feedback. We truly appreciate your insights. We’re thrilled to hear that the self-performance dashboard is helping you stay motivated and on track with your goals.

We also appreciate your suggestion regarding the canned response list. Your feedback is invaluable, and we will certainly consider your idea for future improvements to better categorize topics and enhance your user experience.

Thanks again for your thoughtful review! We’re glad to have you as part of the HelpDesk community.

Best regards,
HelpDesk Team

Hello Jenna!

Thank you for sharing your honest review. We’re glad to hear you’re enjoying your experience with HelpDesk and that it’s helping you support your customers and solve issues smoothly.

We totally get that text communication doesn’t work for everyone, and we appreciate you pointing that out. Feedback like yours helps us keep improving.

Thanks again for being with us, and if you ever have more thoughts to share, we’re always listening.

Best,
HelpDesk Team

Hello Bernardo!

Thank you for your feedback.

We're glad to hear you find our HelpDesk easy and intuitive. We appreciate your note on the "merge" option—it helps us keep improving.

Thanks for sharing your experience.

Best regards,
HelpDesk Team

Hello Kelsey!

Thank you for your review of HelpDesk! It’s great to hear that you find our platform user-friendly and easy to navigate, with all the information right where you need it.

If you ever have additional feedback or ideas, we’d love to hear from you.

Thanks for being a part of our HelpDesk community.

Best regards,
HelpDesk Team

Hi Alexander!

Thank you for taking the time to share your thoughts. We're thrilled to hear that you find the ticket queue functionality helpful. Your feedback on dark mode is valuable, and we appreciate your insight. We'll take it into consideration as we continue improving the experience.

If you have any other suggestions, we'd love to hear them! Thanks again for your support.

Best,
HelpDesk Team

Hello Sarah!

Thank you for taking the time to share your thoughts about HelpDesk. We're glad to hear you found it user-friendly and straightforward to use.

We also appreciate your note about the copy-paste functionality for screenshots or snips. Feedback like this helps us identify areas where we can improve and provide a better experience for our users.

If you have any further suggestions or questions as you continue using HelpDesk, feel free to reach out—we’d love to hear more about your experience.

Thanks again for your review.
Best regards,
HelpDesk Team

Hello Brian.

Thank you for sharing your experience with HelpDesk. We're glad to hear you found it to be a great value and easy to implement. It’s also fantastic to know it has been beneficial for you.

We noticed your Likelihood to Recommend score was 3/10, and we’d love to understand more about what influenced that rating. Could you share a bit more about what didn’t meet your expectations? Your feedback is incredibly valuable in helping us improve.

Looking forward to hearing your thoughts.

Best,
HelpDesk Team

Hello Denise!

Thank you for taking the time to share your experience with Helpdesk. We're thrilled to hear that you find the platform easy to use and helpful for communicating with customers.

Your feedback means a lot to us, and we're happy to know Helpdesk has been a valuable tool for your work.

If you ever need any assistance or have suggestions, feel free to reach out. We appreciate your support.

Best regards,
HelpDesk Team

Hello Shawn!

Thank you for taking the time to share your feedback. We’re glad to hear that our automations have been helpful in managing your tickets more efficiently. It’s great to know that our platform has been useful for you, and we truly appreciate your recommendation.

We understand your concern about pricing for additional team members, and we’re always looking for ways to improve our offerings. Your feedback is invaluable in helping us make our service even better.

Thanks again for your support—we appreciate having you as a user.

Best regards,
HelpDeam Team

Hello Kylie!

Thanks for taking the time to share your feedback. We’re glad to hear you find the interface easy to use and that the dark/light mode comes in handy.

We also appreciate you pointing out the login experience between LiveChat and HelpDesk—feedback like this helps us improve. Our team is always looking for ways to make things more seamless, and I’ve passed your note along.

If you ever have more thoughts or ideas, we’re all ears.

Best regards,
HelpDesk Team

Hello Juan-Carlos!

Thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying the sorting features when reviewing past chats—it’s great to know they’re helping you stay organized.

We also appreciate you mentioning the lag when first opening the app. We’re always working on making things smoother and faster, so your input is really helpful.

Thanks again for being with us! If you ever have more thoughts or ideas, we’re all ears.

Best,
HelpDesk Team

Hello Alan!

Thank you for choosing our HelpDesk. We're glad to hear it's meeting your needs, and we're here to support you should you have any further suggestions or questions.

Hello James,

We understand your frustration and regret that your experience with our service was disappointing. Our support team reviewed your request, but unfortunately, it didn’t qualify for a refund according to our policy.

We hope to serve you better in the future. Thank you for your feedback.

Hello!

Thank you so much for your review.
We're delighted to hear that our software has made customer interaction and query resolution easier for you.

If you ever have any suggestions or need assistance, we're here to help!

Thanks again for choosing our HelpDesk!

Hello!

Thank you for your feedback.
We're glad to hear that you find our system easy to use and that it has made your daily tasks simpler over the past six months.

Your experience is important to us, and we’re committed to making sure the system runs smoothly for you. If you ever encounter any issues or have suggestions, please don't hesitate to reach out.

Hi Lianne,

Here's Weronika from HelpDesk. Thank you for your honest review. I've read it carefully and would like you to know that it's crucial to make HelpDesk usable and meet your needs.

Email templates indeed require HTML knowledge, but luckily you can always use our default template. It's ready to implement and will make your messages look professional.

I'm sorry we left your message unanswered. We didn't do this on purpose. Our support heroes do their best 24/7 to answer your doubts. I'll see what happened with your ticket to make sure this never happens again.

Now, the issue with automated workflows. They're designed to make your job easier, so I deeply regret that it didn't work out as expected. I'd appreciate knowing exactly how you've set them up so we can make them run in your favor. Email us directly at [email protected] to discuss the matter and reactivate your account for a month for free. I'll do my best to make your experience with HelpDesk enjoyable.

Hello!

We appreciate your feedback.

We understand how important it is to capture specific information like remote software login details or warranty numbers, and to have insights into which products generate the most tickets.

We’re excited to share that we’ve recently added several new features that might address some of your needs. Our platform now includes AI-powered tools for smarter ticket management, new integrations with popular platforms to enhance your workflow, auto-assignment features to streamline the ticket handling process, and a comprehensive audit log for better tracking and compliance. Additionally, we’re continuously working on more updates.

We encourage you to explore these new features, and we believe they’ll bring even more value to your experience.

Thank you again for your feedback!

Hello Elsa!

Thank you for taking the time to share your feedback!

We're glad to hear that you find our tool effective for managing and prioritizing tickets. We appreciate your comments about advanced options, and we’re excited to let you know that we've recently added several new features that we believe will enhance your experience even further.

Some of the latest updates include AI-powered tools for smarter ticket handling, new integrations with popular platforms, auto-assignment features to streamline workflows, and a comprehensive audit log for better tracking and compliance. We're also continuously developing the app with more improvements on the way.

We encourage you to give these new features a try, and we'd love to hear your thoughts as you continue to explore the app.

Thanks again for your support.