HelpDesk

Hello Jessica!

Thank you for sharing your feedback on HelpDesk. We're glad to hear that you appreciate the ease of functionality and find our tool straightforward to use.

We also value your comments on the speed and training challenges.

Thank you for choosing HelpDesk and for your continued support.

Hello Larry!

Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that it's helping your team provide 24/7 support and ensuring every customer is taken care of efficiently.

We also appreciate your feedback about a translation feature—our team is always looking for ways to improve, and suggestions like yours help shape the future of our product.

If you ever have any questions or further ideas, feel free to reach out. We're grateful to have you as a valued customer.

Best regards,
HelpDesk Team

Hello Neal.
Thank you for sharing your feedback with us.
We just wanted to clarify a couple of things. For example, when you create a new ticket and assign it to another agent (not yourself), they do get an email notification—unless they’ve turned off notifications on their end.
We get it can feel a bit redundant, but tickets can come from different sources—email, chat, integrations, manual creation, contact forms, APIs, you name it—so having “Ticket from chat” in the subject is actually helpful for a lot of teams to know where it came from at a glance. When you create a ticket from chat, you can edit the subject line right away if you want.
Regarding transcripts, you can already include the chat transcript when creating a ticket from chat. If you want to send it to more than one email, you can either add additional recipients manually or set up automated rules to handle that for things like that, and you can adjust it however you need.

Really appreciate the feedback.
HelpDesk Team

Hello Nick!

Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that you’re happy with our platform and its ease of use, workflows, and customization options.

Your feedback about switching from NetSuite and choosing us over other alternatives like Zendesk means a lot to us.

It’s incredibly rewarding to know that our features and pricing met your expectations and that we’ve been able to address your requests along the way.

We’re dedicated to continuing to improve and ensure HelpDesk remains a valuable tool for your team.

If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out.

Thank you for trusting HelpDesk to support your needs—we’re so grateful to have you on board.

Best regards,
HelpDesk Team

Hello Valdis!

Thank you for your valuable feedback. We appreciate you taking the time to share your thoughts with us. We’re glad to hear that you find the HelpDesk platform intuitive and that the API documentation is promising. We also value your input about the areas where improvements could be made, particularly regarding reports, analytics, and insights.

We understand that every use case is unique, and we're continuously working to enhance our features to better fit the diverse needs of our users. Your feedback will certainly help guide us in the right direction.

If you have any other suggestions or need assistance with setup or customizations, please feel free to reach out. We're here to help and would love to ensure you get the most out of the platform.

Best regards,
HelpDesk Team

Hello Tim!

Thank you for sharing your feedback. We’re glad to hear HelpDesk has been helpful in keeping things organized, and that features like read receipts, canned responses, and automated tasks are making your workflow easier.

We appreciate you mentioning the reply chain—our team is always looking for ways to improve the experience, and feedback like this helps a lot.

Thanks again for making the switch and for being with us. If you ever have more suggestions, we’re all ears.

Best,
HelpDesk Team

Hello Tanya!

Thank you for taking the time to share your thoughts on HelpDesk. We're thrilled to hear that you appreciate how seamlessly it integrates with LiveChat and that your team finds the interface intuitive and user-friendly.

We completely understand your concerns about the additional costs, and we truly appreciate your honest feedback. Our goal is to provide a robust and efficient ticketing solution that enhances your customer interactions, and we’re always looking for ways to add even more value.

It's great to know that HelpDesk has been a useful tool for gathering feedback and improving engagement with your members. If you ever have any suggestions or need assistance, we’re here to help.

Thanks again for being part of our community—we truly appreciate your support.

Best regards,
HelpDesk Team

Hello Amelia!

We appreciate you sharing your experience with HelpDesk. It’s great to hear that Macros and AI Text Enhancements have been useful for your team in managing customer inquiries at your theme park.

We completely understand the need for a more mobile-friendly experience. Improving our mobile functionality is a priority, and we’re actively working on enhancements. We’d love to hear more about which specific features would be most helpful for you in a mobile version. Please feel free to reach out to us directly at [email protected] or via chat—we’d greatly appreciate your input.

Thanks again for choosing HelpDesk. We’re happy to have you on board.

Best,
HelpDesk Team

Hello Joey!

Thank you for your thoughtful review. We’re thrilled to hear that HelpDesk has been a game-changer for your company and employees. Knowing that it helps you provide seamless customer support, even when no one is available, truly makes our day.

We appreciate your kind words about its efficiency, simplicity, and time-saving benefits. Your feedback motivates us to keep improving and delivering the best possible experience for you and your team.

If there’s ever anything we can do to make HelpDesk even better for you, please don’t hesitate to reach out.

Thanks again for your support!

Best regards,
HelpDeak Team

Hello Jordan!

Thank you for taking the time to share your feedback. We're thrilled to hear that the email reminders have been helpful in keeping you connected with your customers. It's great to know that our HelpDesk has played a role in improving your customer service and contributing to your revenue growth.

We also appreciate you pointing out the ticket refresh delay – we're always working on improvements, and your input is valuable in helping us make the system even better.

Thanks again for your support, and we look forward to continuing to assist you in delivering outstanding service!

Best regards,
HelpDesk Team

Hello Blair!

Thank you for taking the time to share your experience with HelpDesk!
We're thrilled to hear that it has helped improve your response times and reduce the clutter in your inbox, all while making your customers happier. It's great to know that HelpDesk has become such a valuable tool for your team.

We also appreciate your feedback about spam email blocking. We're constantly working to improve our system, and your input is invaluable in helping us make it better.

Thank you again for choosing HelpDesk, we’re glad it fits your needs.

If you ever have any questions or additional feedback, please don't hesitate to reach out. We're here to help.

Best regards,
HelpDesk Team

Hello Adam!

Thank you for taking the time to share your thoughtful feedback on HelpDesk. We're thrilled to hear that our platform’s integration capabilities and process automation have been instrumental in helping you streamline your workflow and optimize your resources.

It's great to know that our platform has contributed to your ability to manage client inquiries efficiently, especially as a small company.

Your insights are incredibly important to us. Thank you again for your support.

All the best,
HelpDesk Team

Hello, Berny!

Thank you for sharing your feedback on HelpDesk. We're glad to hear that you find our platform easy to use and that its layout and functionality meet your needs.

Your comments about the new plan introduction are noted, and we appreciate your understanding.

Thank you for your trust in us!

Gerry, thank you for your review!

We're thrilled you find HelpDesk's design and usability beneficial. We appreciate your suggestion for a direct print option and will consider it for future updates. We're glad HelpDesk better meets your company's needs.

Feel free to reach out if you need anything!

Best, The HelpDesk Team

Hello John!

Thank you for taking the time to share your detailed review of HelpDesk.
We’re thrilled to hear that you consider it a state-of-the-art tool for multitasking and meeting the needs of various stakeholders.
We understand that starting with a new system can feel overwhelming due to the wide range of features, but we’re confident that as you continue to explore, it will become second nature.

We’re here to make sure you feel supported every step of the way. Your feedback is invaluable as it helps us improve and guide users like you through a smooth experience.

Thanks again for your thoughtful comments.

Best regards,
HelpDesk Team

Hello Luca!

Thank you for taking the time to share your thoughts about HelpDesk. We’re delighted to hear that you find our platform user-friendly and easy to navigate—it’s always our goal to make support management as simple and effective as possible.

We also appreciate your feedback regarding our reporting features. Your input is invaluable as we continue to improve and enhance HelpDesk to better meet the needs of our users.

We’re always looking for ways to refine our offerings, and detailed, customizable reporting is an area we’re actively exploring.

Thank you again for your review and for being a valued part of the HelpDesk community.

If you ever have additional feedback or suggestions, please don’t hesitate to reach out—we’d love to hear from you

Best regards,
HelpDesk Team

Hello Bella!

Thank you for your kind review.

We're thrilled to hear you had a great experience and found the app easy to use for communication.

Your feedback about its functionality is much appreciated, and we're always striving to make it even better.

Thanks again for sharing your thoughts.
Best regards,
HelpDesk Team

Hello Heather!

We appreciate you sharing your experience with HelpDesk. It’s great to hear that it’s been a valuable tool for keeping your requests organized and helping with time management.

Your suggestion about adding more personalization is a fantastic idea. We're always looking for ways to make HelpDesk even more user-friendly and tailored to individual needs, so we’ll keep this in mind for future updates.

Thanks again for your kind words and helpful input. If there’s ever anything else you’d like to share, we’re all ears.

Best regards,
HelpDesk Team

Hello Reggie!

Thank you for your kind words and for taking the time to share your feedback. We’re thrilled to hear that our Help Desk tool is helping you manage your support team more efficiently. It's wonderful to know that you've found our service professional and easy to use.

We're always striving to improve, and it's feedback like yours that motivates us to keep up the good work. Please don't hesitate to reach out if you ever need assistance in the future – we’re here to help!

Best regards,
HelpDesk Team

Thank you for taking time to write a review about our product!