Shortcuts

Avantages

Familiarity and ease of use. company is always trying to improve functionality and features

Inconvénients

i wish I had remote access to all features at any time like mind/body

Alternatives envisagées 

Pourquoi passer à Shortcuts

Avantages

Right about now I can't think of a single thing.

Inconvénients

Lack of support. It is outrageous that your software stopped updating online, when we called the response was, 'we are working on it'.' When we called to cancel our service 1 year out of our contract you charged us for an extra 2 months. We lost thousands not being able to see our appointment book as we do our bookings remotely.

Avantages

How easy it is for us to use and clients! It's made our salon lives so much easier!

Inconvénients

That I didn't find it sooner ! It's amazing!

Avantages

The technical support are quote knowable and mostly friendly.

Inconvénients

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers.
They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can't use properly are extra costing. Overall I paid for the extra services so that I could use the software to it's best and after signing the contract there only some features available.
The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80's. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working "for" shortcuts instead of it working for me.

I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn't and has never worked for me.

When I have asked for education to that on my part I know I am using it to it's fullest ability, I have been quoted a few hundred dollars each time.

Avantages

Great reports
Does walk in and appointments

Inconvénients

The software keeps shutting down. The system kicks back payment and kicks out customers every time it shuts down, which is multiple time a day. You call the “help” desk and they say they are aware of the problem and they are working on it. However they are not fixing it and they are not compensating for the payments it kicks back when it shuts down.
The debit part of credit card machine has been down for 2 hrs!!!! We can take payment as credit but not debit, I call they told me that they set it up wrong but I have to purchase a new machine to fix the problem. Of course I’m in a contact and stuck for now.

Avantages

Shortcuts Software makes it easy to book and keep track of client history and services. Great business reports and training videos help us to keep out business on track.

Inconvénients

We like using the Set & Forget email marketing program, but would like to see more art options, and styles to create more attractive emails.

Avantages

Reletively easy to use.
Secuity levels.
Reports.
Friendly contacts.
Remote access.
History log.
Email and texting abilities.
Daily auto backup.
Client history.

Inconvénients

The below need work before we can use them.
Waitlist use.
Walkin manager.
Online booking.

Avantages

I like it keep the history of clients for so long. It is easy to make appointments.

Inconvénients

It is limited for marketing. With all the clients in our system we should have more marketing options. There are a lot of weird cliches that’s happen at end of day.

Avantages

All kinds of neat features. Client data base,

Inconvénients

It is very complicated to teach students to use. The problem is this generation really don’t give a darn

Avantages

The simplicity of the UI.
Phone & Tablet Support.

Inconvénients

The resolution of the stylist headshot images.

Avantages

Anyone can learn it. From computer literate to computer illiterate everyone can get it sorted out. I find it bery easy to use