Tidio

Avantages

Tidio integrates with WordPress and facebook business very nicely it also provides CRM function with email.

Inconvénients

Bad pricing, terrible mobile app and inhonest business practices

Alternatives envisagées 

Pourquoi choisir Tidio 

Logiciel antérieur 

Pourquoi passer à Tidio

Avantages

Tidio has a really easy onboarding, strong design and surely one of the simplest to use Dashboards i have seen.

Inconvénients

The pricing could be a bit less, but overall no real cons in the product itself.

Alternatives envisagées 

Pourquoi passer à Tidio

Avantages

Seemed simple. Good user interface for customers.

Inconvénients

I'm sorry I recommended this for my client. It made it angry because he needed help and couldn't get any. They use ai in their own live chat and it couldn't answer his questions, nor could he get around it to get to a human. Neither would they respond to emails. In a fit of anger, he said, "I quit. Find me something else." :(

Avantages

So easy to set up on Shopify. Intuitive admin lets you set up the chat bot with ease.

Inconvénients

Quite difficult to set up conversation flows

Avantages

The onboarding experience is next none and extremely easy to go from sign-up to deploying on your website. Combining this with the ability to get started without a credit card for $0 is absolutely awesome!

Inconvénients

Creating your first or any bot's workflow is very cumbersome and not a seamless experience. Many other tools do this better and doesn't feel so "stiff"

Alternatives envisagées 

Pourquoi choisir Tidio 

Logiciel antérieur 

Pourquoi passer à Tidio

Avantages

For years TIDIO has been my number 1 choice for all websites. Very simple to use with an app for computers and smartphones, you can have complete control.

Inconvénients

Besides the price I have no other reason to complain.

Avantages

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Inconvénients

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

Avantages

The fact that it combines a number of communication channels into a single easy to use tool. Tidio has a user friendly interface and an easy set up which is easy even for people with limited technical skills.

Inconvénients

I tried it on mobile app and it was a little unstable.

Avantages

I like how easy it is to use and implement.

Inconvénients

It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.

Avantages

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Inconvénients

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Avantages

I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

Inconvénients

The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

Avantages

This software allow customize of chart bots and cheaply

Inconvénients

Delays in sending notifications hence harding responses made by workers

Avantages

Provides the cheapest platform to communicate to clients effectively

Inconvénients

The support team does not respond to inquiries in time and has slow software loading

Avantages

Software has a good interface for chatting with clients in the application

Inconvénients

Pricing is expensive to use per month per user

Avantages

I like how chat is handled, is easy to set up and speak with clients

Inconvénients

As far as I know, could have more functionallities.

Avantages

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

Inconvénients

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

Avantages

The Live chat, and the chatbots are very helpful at keeping our support streamline.

Inconvénients

The fact the most of the features I would actually use are blocked behind a pay wall.

Avantages

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Inconvénients

The software does not have the ticketing system and knowledgebase

Avantages

Very easy to learn and very competitive price

Inconvénients

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

Avantages

Seamless integration with other work tools such as Google Analytics is very impressive and handy.

Inconvénients

It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector.

Avantages

Tidio was perfect for implementing a live chat for a huge conference we were attending, and that feature alone was what made collecting our leads and creating good relationships with potential customers instrumental in our growth at the time.

Inconvénients

If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult. We also chose not to pay for any additional features outside of more "seats" for our sales reps, and that restricted us a bit.

Avantages

Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.

Inconvénients

The only thing i dislike is of its price it sometimes feels high-paid software.

Avantages

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Inconvénients

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Avantages

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Inconvénients

Tidio provides excellent customer support and services hence I have nothing to complain about.

Avantages

Gemakkelijk te installeren, veel opties en mogelijkheden (maar je komt al snel essentiële zaken tegen waarvoor je extra moet betalen). Daardoor uiteindelijk vrij duur.

Inconvénients

Grootste nadeel is het feit dat ze de mogelijkheden van elk abonnement regelmatig "downgraden". Je betaalt voor bepaalde zaken en plots blijk je daarvoor een duurder abonnement te moeten aankopen. Ook de maandelijkse prijs gaat snel omhoog. De software lijkt de logingegevens ook niet goed te onthouden (steeds opnieuw aanmelden, waardoor je trager kunt reageren).

Avantages

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

Inconvénients

I haven't encountered any drawback with Tidio because it meets our customer services needs.

Avantages

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Inconvénients

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Avantages

Tidio stands out by offering personalized live chat to connect with customers more effectively. It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.

Inconvénients

I have no negative aspects to point out about this tool.

Avantages

It helped me to communicate with my customers when I wasn't able to be online.

Inconvénients

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Avantages

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

Inconvénients

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

Avantages

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Inconvénients

Pricing to remove branding is still too expensive

Avantages

Benutzerfreundlicher Live-Chat der individuell gestaltbar ist und unseren Kundenservice unterstützt.

Inconvénients

An der Software selbst hatten wir bei der täglichen Nutzung nichts auszusetzen. Die Anpassungsmöglichkeiten könnte man noch erweitern für das Chat-Widget.

Avantages

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

Inconvénients

What I don't really like is the quality of the payment plan and what's involved in the package

Avantages

The interface and Lyro AI solves questions faster and accurately

Inconvénients

Pricing of the solution as the tool is too expensive to use

Avantages

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Inconvénients

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Avantages

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

Inconvénients

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

Avantages

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Inconvénients

Sometimes the notification would failt to pop up making me miss chats in real time

Avantages

The free model, the option to set up automated flows

Inconvénients

Complex set up on Logier flow sequencing

Avantages

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Inconvénients

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Avantages

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations. The AI assistant and email marketing addons can be interesting additions.

Inconvénients

There's a learning curve for configuring advanced settings, but the support and resources minimize this.And the addons pricing could be less expensive.

Avantages

Easiest way of attending to clients in the shortest time at ago

Inconvénients

Delay in approvaling accounts and disable them without giving a clear reason

Avantages

Support team is so quick, good and friendly dashboard and quick on loading

Inconvénients

the software only has postive impacts a for the min time i have used it

Avantages

customer support is very super to extent of reponding at any time

Inconvénients

slowly on loading hence needs some update for the best experience

Avantages

Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works perfectly well in creating auto responses basing on the knowledgebase

Inconvénients

Paying separately for every module is making the software expensive, they should consider a suite account that can combine all modules like marketing and customer communication

Avantages

Enables us give quick assistant to our clients in that even chart bot can to programmed

Inconvénients

It becomes expensive in the long run since it needs experts

Avantages

Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses

Inconvénients

The mobile application does not sync well with the desktop application for notifications

Avantages

Software is easy to use and to embed on the website using the html code, the widget can be customized to meet our needs

Inconvénients

no issue with the software at the moment, works fine for me

Avantages

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Inconvénients

Pricing is high where you even pay to remove branding on the software

Avantages

Software is easy to open a chat with client in the application, it is easy to install on the website

Inconvénients

the tool is easy for me and have no issue with this for now

Avantages

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

Inconvénients

I have not seen any issue with the software now, it is good