Tidio

Avantages

Automated chat features and lead generation

Inconvénients

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Avantages

Online chat is great. I can see visitors.

Inconvénients

member seat charge is a little expensive

Avantages

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Inconvénients

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Avantages

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Inconvénients

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Avantages

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Inconvénients

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Avantages

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Inconvénients

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Avantages

This software is very easy to use. At the same time, it's features at so complete.

Inconvénients

At my point of view this Tidio is full features. Nice

Avantages

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Inconvénients

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

Alternatives envisagées 

tawk.to, Intercom et HubSpot Service Hub

Avantages

Cheap and reliableNo downtimeGood customer support

Inconvénients

Very few chat limit for a standard package

Avantages

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Inconvénients

I am satisfied with the platform overall.

Avantages

It is user friendly, easy to use and intuitive for users.

Inconvénients

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

Avantages

Wir nutzen es für Email Marketing und sind sehr zufrieden

Inconvénients

Alles ist super es gibt nichts zu verbessern

Avantages

I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.

Inconvénients

I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.

Avantages

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Inconvénients

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Avantages

enabling me to know what's the other party writing

Inconvénients

the new design is really bad, the old one was easier

Avantages

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Inconvénients

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Avantages

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

Inconvénients

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!

Avantages

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Inconvénients

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Alternatives envisagées 

Zendesk Suite

Pourquoi choisir Tidio 

Shopify Inbox makes it so difficult to use the software on multiple websites. You have to log out and back in for the next project every time you get a live chat request. It was a free option with some pretty good features, but that alone made it impossible to work with when you have more than one project.

Pourquoi passer à Tidio

Ultimately, we had used Tidio before and knew that we already liked it. And Tidio ended up being cheaper anyway so we just came back to you guys.

Avantages

I liked the fact that tidio's user interface was quite nice. Our business is mainly for the gaming industry fanatics, therefore they are looking for this fancy looking user interaction and design. I believe tidio is quite exceptional in that manner compared to other live chat plug-in providers.

Inconvénients

It's speed quality was not that extremely good honestly. Even though it isn't super bad, even with free live chat plug-ins which I had tried out, my web page speed tests were giving better or similarly results. That is a topic you must get more advanced in I believe.

Avantages

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system.

I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free.

Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Inconvénients

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Avantages

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

Amazing, right?

Inconvénients

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Alternatives envisagées 

Bird

Pourquoi choisir Tidio 

Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Logiciel antérieur 

Bird

Pourquoi passer à Tidio

Tidio is very intuative, easy to use and their support team is amazing!

Avantages

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Inconvénients

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Avantages

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

Inconvénients

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Alternatives envisagées 

Crisp et Intercom

Pourquoi passer à Tidio

Ultimately we made the decision based on price, but we're super happy!

Avantages

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Inconvénients

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Avantages

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Inconvénients

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Avantages

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

Inconvénients

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Avantages

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Inconvénients

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

Avantages

I love the possibility of creating campaigns, I like the non-invasive visual mode available,

Inconvénients

When creating a marketing campaign, the size of the image to be loaded is not specified so that it is well framed in the pop-up pop-ups of the campaign

Avantages

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Inconvénients

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Avantages

The drag & drop interface. No programming knowledge needed

Inconvénients

That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation

Avantages

You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks!

Inconvénients

Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls.

Avantages

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Inconvénients

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Avantages

UI, Look and feel, Multilingual support, Free chatbot, Mobile app, Facebook messenger integration

Inconvénients

The location of the visitor is in paid plan, where almost all other competitors provide this feature for free.

Avantages

Interfaccia eccellente, funzionale e accattivante, perfetta gestione delle conversazioni archiviate, ottimo applicativo di gestione per mobile, sistema affidabile, funzioni eccellenti già nel piano gratuito.

Inconvénients

E' un plugin davvero ben realizzato con pochissime imperfezioni, forse solo il costo piuttosto alto in abbonamento per le soluzioni più avanzate.

Alternatives envisagées 

LiveChat

Pourquoi choisir Tidio 

Cercavo una soluzione più leggera e personalizzabile per piccole attività ad un costo inferiore.

Logiciel antérieur 

Zendesk Suite

Pourquoi passer à Tidio

Maggiore reperibilità di feedback online e documentazione.

Avantages

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Inconvénients

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Avantages

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

Inconvénients

There is nothing wrong with Tidio as everything works perfectly.

Avantages

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Inconvénients

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Avantages

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Inconvénients

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Alternatives envisagées 

Pure Chat

Pourquoi choisir Tidio 

Price

Logiciel antérieur 

Freshchat

Pourquoi passer à Tidio

Features and ease of use.

Avantages

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

Inconvénients

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

Avantages

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

Inconvénients

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan

Avantages

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Inconvénients

I can find anything to complain about it apart from not having it for the last 10 years

Avantages

Support - always there!Easy onboardingClearness and easy to use softChatbot seems to be powerful tool

Inconvénients

Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me.

Avantages

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Inconvénients

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Alternatives envisagées 

LiveChat et Intercom

Pourquoi passer à Tidio

Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Avantages

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

Inconvénients

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Avantages

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.
Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Inconvénients

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

Avantages

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Inconvénients

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Alternatives envisagées 

Chatra

Pourquoi choisir Tidio 

Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.

Pourquoi passer à Tidio

Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.

Avantages

Able to track which item the client is looking for and able to guide them or help them through the purchase. Chatbot is great as well, as our company is not 24/7, with chatbot we were still able to get some customer to contact us within after hours.

Inconvénients

It would be better if image can be paste it to the chat instead of click and upload.

Avantages

Tido is the most easy and inexpensive chat software I've ever used. I spent a while testing out different softwares and once I found Tidio I knew it was going to work!

Inconvénients

The software can be buggy at times and the chatbot configuration panel doesn't work well with touchscreens/mobile devices. If there was a Klayvio integration for SMS and not just the email that would be so awesome.

Alternatives envisagées 

tawk.to et LiveChat

Pourquoi passer à Tidio

Tidio had more features to offer.

Avantages

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Inconvénients

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Alternatives envisagées 

FreshBooks et Drift

Pourquoi choisir Tidio 

In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

Pourquoi passer à Tidio

Simplicity, quality of the customer support, powerful functionality, branding.

Avantages

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

Inconvénients

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.