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- Secteur d'activité : Internet
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant pendant l'essai gratuit
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The most amazing user experience of my entire life
My overall experience has been simply epic, an emotional journey filled with ups and downs, but one that has left an indelible mark on my heart and my business.
Avantages
What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing.
Inconvénients
At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.
Réponse de Userlike
Hi Jose,
Thank you for taking the time to leave a review and for sharing your great experience with Userlike!
We appreciate it a lot!
We wish you success and have fun chatting!
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Easy to use solution
We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.
Avantages
It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.
Inconvénients
I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.
Réponse de Userlike
Hi there,
Thanks for taking the time to leave a review. We wish you all the success in the future.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Free trial convinced
Very satisfied.
Avantages
The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.
Inconvénients
I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.
Réponse de Userlike
Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window.
Happy chatting!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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awesome free live chat tool
used this solution on a few websites that i run now. great initial product with the opportunity to grow into its higher tiers
Avantages
its free, its easy to use, its professional, high quality and easy to install. and... it works! not much more you could ask for from a free solution
Inconvénients
you have to keep their branding and stick to the lite version for free but that's fine as in this version you have all you need to get going
Réponse de Userlike
Thanks for taking the time to leave a review!
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
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Sale sIncreasing Chat System
So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.
Avantages
It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.
Inconvénients
There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Live Chat via Website
Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat.
Avantages
It is cool to Chat live with a potential Customer. You can immediately answer their Questions.
Inconvénients
Well, there is Nothing negative I can say. Easy to handle and self explaining
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Perfect chat for us
We use it for online English school website. It's much more attractive for clients
Avantages
Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline.
There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.
Inconvénients
Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Great tool to get started quickly
We want to get leads from our website earlier and also provide an additional way of support contact for existing customers.
Avantages
I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions.
Inconvénients
I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities)
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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First time user
We needed another mechanism for clients to make contact with us in real time and instead of a telephone.
Still a newby with this and playing with setup options to accommodate the business.
Userlike looks like it will do the job.
Avantages
The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist.
There are several videos available to help with setup
Inconvénients
I would like to add further comments in between fields in the registration part of the widget.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Excellence customer support software
Avantages
Features are good, easy and very quick to understand with no complexcity
Inconvénients
Too good, everything is good, performance is good
Réponse de Userlike
Hi Vertika,
Thank you for your review! We're glad to hear that you're enjoying Userlike.
Happy Chatting!
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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I really love this chat
Avantages
the support is really fast and they are so kind, the design is beautiful and I think it´s realy easy to use.
Inconvénients
in this moment I´ve change some things about the chat, like new fields and lenguage, but when I put the code into my page, it doesn´t show the changes i´ve done.
- Secteur d'activité : Traduction et localisation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Region: Japan is missing?
I am new to this system. So far so good.
Avantages
Easy to deploy on my Jimdo website. Free for a minimum use.
Inconvénients
In the profile setting, there is no county as Japan. There is no Japanese UI. If there is any, your service will very popular in Japan.
- Secteur d'activité : Internet
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Chat for webpage
Really good, will definitely keep using it and if the company grows for sure get a premium account
Avantages
It is fast, settings are easy to apply, and the result is great.
Inconvénients
Settings do not always get saved, I needed to contact the support a few times
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Beginner
I really like it...So my experience is positive so far.
Avantages
I like that you can customize the chat and that it is proactive. Live chats often hurt loading time.
Inconvénients
I haven't experienced it yet but I believe it may harm my loading time.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Great Chat
Avantages
Our Costumers were more confident to buy on our website, when they saw there is a chat and they can talk to a person
Inconvénients
The Software requires some setup, but not really difficult. Overall its really recommendable
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Nice live Chat Tool
Avantages
We liked the flexibility of Userlike. We have a lot of possibilties to go online and to be available for our customers.
Inconvénients
the complexity. There are so many features we just do not need.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Just starting trial
So far so good!
Avantages
Well, we are still on the learning curve.
Inconvénients
The only thing negative so far is that the person you are chatting with can SEE you typing so typos show to the recipient.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Great usability
Overall it is a great addition to our website.
Avantages
It is easy to integrate and to use. The design is modern and the support is fast and competent.
Inconvénients
pricing models and reduced functionality
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Very good helpdesk application
Avantages
Almost everthing configurable with a modern design & look. Easy Website-Integration.
Inconvénients
Sometimes a bit complicated for agents to understand how to work with it. Needs time.
- Secteur d'activité : Photographie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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My Userlike Experience
Userlike Live Chat is a great tool when it comes to engaging my website visitors in a conversation and answering their questions in an informal manner then and there.
Avantages
Very user-friendly. Extremely easy to modify the functionality and the look of a widget to match the website you are using it on. I love info pop-ups next to each feature. For someone like me, who has no 'operator' experience with live chats, it makes understanding and configuring a widget a breeze.
Inconvénients
I wish there was a messenger-type pop up window for an operator to type answers in. I think it would feel more natural.
- Secteur d'activité : Meubles
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Nice and easy to use
Avantages
I like the usability design. It's easy to use.
Inconvénients
The test period is to short. We use the test period to introduce "userlike" to the shareholders and this takes time.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
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Forward-Thinking Chatbot made in Germany
We try to reduce the number of repetitive e-mails on how to cash in vouchers. The product is made for helping with just that.
Avantages
The interface was very clean and tidy, there were many incentives to start implementing and helping to get started. Usually, that level of user experience is rather only to be seen in the U.S. But in this case, it is made in Germany - with quality made in Germany. I also liked that it combines many web chat streams so that the employee just has to open one interface. That way it is also GDPR compliant as based in Europe - also it is very good for clients who prefer servers in Germany.
Inconvénients
The connectivity of the chatbot to the facebook chat messenger is not yet there. But I understand that it is not just "like that" as many things like GDPR and Facebook, not yet even to start with the technical details are heavy to solve.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Userlike Review
chat in different messenger channels with one backend
Avantages
ease of use and installation, different chat modes!
Inconvénients
We did not appreciate the short demo period!
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Ease of use
Avantages
It was easy to install on my website and it wasn't intrusive.
Inconvénients
nothing that I can recall. Would like for notification options.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Solid system
Avantages
+ Its fast
+ It looks good
+ great GUI on Dashboard
Inconvénients
+ A little bit confusing backend
+ not so easy to connect to messengers
Catégories connexes
- Logiciels de mobilité
- Logiciels de relation client
- Logiciels de contact client
- Logiciels de chat
- Logiciels de satisfaction client
- Logiciels de communications unifiées
- Logiciels CCM (Customer Communications Management)
- Logiciels de marketing conversationnel
- Logiciels d'expérience client
- Outils de chat avec IA
