Userlike

Avantages

Facilite l'interaction avec l'utilisateur final et vous permet d'avoir plus de contact avec le client

Inconvénients

En réalité rien, tout cela est dû à mes attentes

Avantages

L'interface utilisateur est simple mais efficace, elle possède de nombreuses fonctionnalités utiles et il est facile de la mettre en œuvre dans nos opérations

Inconvénients

Jusqu’à présent, il n’y a rien à souligner

Avantages

J'aime bien la connexion facile à la plateforme

Inconvénients

C'est un peu compliqué au début de connaître et d'exploiter toutes les fonctionnalités

Avantages

Userlike est compatible avec toutes les plateformes, y compris les sites web, les applications mobiles, les réseaux sociaux, etc. Il est en plus d'utilisation très facile.

Inconvénients

Le fait que ce soit à payer tous les mois, empêche un entrepreneur débutant de se l'offrir.

Avantages

-> Chat panel très facile d'utilisation
-> Widgets très faciles à configurer
-> Réactivité du chat
-> Les macros
Etc ....

Inconvénients

-> Pas d'envoie de fichier dans le chat panel
-> On en peut pas répondre aux messages hors ligne directement sur Userlike
-> Il manque certains paramètre de configuration

Avantages

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Inconvénients

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Avantages

Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team.

Inconvénients

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory.

Avantages

Easy to use, many features, Userlike helped us to improve our sales

Inconvénients

For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them.

No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage

Avantages

What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing.

Inconvénients

At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.

Avantages

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Inconvénients

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Avantages

Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively.
User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed.
User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

Inconvénients

Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends).
However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

Avantages

Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.

Inconvénients

New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.

Avantages

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session.
- APIs are well documented to help set it up
- Support provided by the team is also very good. Just message them and they get back asap.
- The best part, they promote startups!
- If you are offline and if someone needs support and messages through the app, you are notified via email.

Inconvénients

- Email received for offline messages, is sometimes delayed, though never missed.
- On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Avantages

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Inconvénients

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Avantages

If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.

Inconvénients

This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.

Avantages

It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools.

Inconvénients

If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator).

Avantages

I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.

Inconvénients

Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

Avantages

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Inconvénients

I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

Avantages

Overall functionalities, chat widget customisations (appearence, behavior, messages)

Inconvénients

The features are quickly limited with the free account (chats or messages historical, notifications...)

Avantages

- Easy to install
- Intuitive design
- Direct feedback from the customer
- Operators could learn the software easily

Inconvénients

A basic reporting / analysis would be very much appriciated. In a trial period you want to see numbers and results but the analysis part is not includes in the trial.

Avantages

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.

Inconvénients

I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.

Avantages

its free, its easy to use, its professional, high quality and easy to install. and... it works! not much more you could ask for from a free solution

Inconvénients

you have to keep their branding and stick to the lite version for free but that's fine as in this version you have all you need to get going

Avantages

It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.

Inconvénients

There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.

Avantages

easy handling
well price performance ratio
great services and help from userlike staff, Kevin Karthaus

Inconvénients

There are many foreign words and tools for beginner
We are in testing, so far, nothing is negative

Avantages

It's really easy to start with, the setup can be done very quickly. After a basic setup you can adjust it to your VARIOUS needs. Overall it easily opens a quick window for direct customer communication.

Inconvénients

At first I felt a bit overwhelmed by the possibilities and was looking for a beginners tutorial. Found it, watched it, problem solved. So far there is no con.