Ticket Tailor

Avantages

- Ease of use
- Competitive pricing
- Helpful support
- Wealth of features/settings
- Fun to use!

Inconvénients

- Last event... we did not have our cellphones on a network (cell service was not available). A phone got logged out and lost the tickets checked-in. A local backup would be nice for the App.

Avantages

Cost and ease of use. Amazing customer service.

Inconvénients

A couple features don't work as I'd like, but there is an acceptable workaround

Avantages

Ticket tailor is an easy to use box office software tool with helpful, human support

Inconvénients

The process of increasing and decreasing ticket numbers is a bit clunky

Alternatives envisagées 

Pourquoi passer à Ticket Tailor

Avantages

It's very easy to use and emails deliver with ease and we hardly ever have people say they're missing the link to online webinars.

Inconvénients

That email broadcasts are limited and you have to ask for more. I am yet to use the scanner on the app so it will be interesting to see how that works at our in person events.

Avantages

Excellent customer support for the system which is generally reliable and straightforward to use. Good integration with Stripe for payments. Free events are fee free and the fees for paid events are fair.

Inconvénients

The waitlist functionality needs improvement.

Avantages

I made the switch from Eventbrite to Ticket Tailor for selling tickets for my forest bathing walks (Soft Earth Forest Therapy), and I'm so glad I did. Not only is Ticket Tailor B Corp certified, they donate a portion of each ticket sold to one of their climate charity partners. Their services are seamless and easy to use, their support is fast, kind, and helpful, and I feel really good knowing that a portion of the fees I pay for are supporting an awesome business doing important work for small entrepreneurs like me, as well as our planet.

Inconvénients

I can't think of anything at the moment.

Avantages

Ability to hide tickets and use a specific code to access the codes.

Inconvénients

You have to pay for a seating chart; however would be worth paying for.

Avantages

Great to implement across multiple sites

Inconvénients

little less feature rich than it could be

Avantages

Door list export
Overview revenue and income sales

Inconvénients

Having to buy credits initially which I personally paid as I’m just an organiser. Didn’t realise this as I thought it was all done through fees so I am £48 less myself.

Alternatives envisagées 

Pourquoi passer à Ticket Tailor

Avantages

The system was really easy to learn and use as an administrator.

Inconvénients

Nothing. Everything seemed to work in just the way I expected it would.

Alternatives envisagées 

Pourquoi choisir Ticket Tailor 

Logiciel antérieur 

Pourquoi passer à Ticket Tailor

Avantages

It is so user-friendly, and their customer support is great. They respond to you right away at any hour if you have any questions. That is extremely helpful when I needed a response right away. And it was so easy to create the event and print the box office reports.

Inconvénients

I found it time-consuming to navigate how to find a way to receive payment from ticket sales. And wanted to see if they could expand using more services like Venmo or PayPal for one to receive payment.

Avantages

It's easy to use, both to set up events, but also for the audience to book tickets

Inconvénients

There is no searchable events platform, for new audience members to discover new events

Avantages

Easy to use. Good for small charities like ours. Seems to generate more donations.

Inconvénients

Would like a better choice of image for the pages - but that's the only thing I can think of.

Avantages

This worked brilliantly for our film night at a community centre. It was easy to add a donation option for our chosen charity and to add trailers and film images to show off what we were screening. We were able to offer two different ticket prices. Lots of functionality here that we didn't even need e.g. seat plans/numbers.

Inconvénients

Took a couple of hours to get up and running, but once that was done and connected to stripe we had no issues. It was a little bit glitchy with text formatting at times, but nothing we couldn't work around, no worse than other online text editors.

Alternatives envisagées 

Pourquoi passer à Ticket Tailor

Avantages

Everything! From ease of use, to customisations, to branded colours etc, to choice of integrations, to scanning in app, to transparent costs, to customer service.

Inconvénients

I'd like to be able to add details of sponsors for my events.

Avantages

Ticket Tailor is a fantastic platform—simple, efficient, and cost-effective. Setting up and managing events is seamless, with great flexibility and excellent customer support. As an independent event organizer, I appreciate their transparent pricing and ease of use. Highly recommend!

Inconvénients

No concerns. Very happy to continue using

Avantages

What I like most about Ticket Tailor is how easy the software is to use.

Inconvénients

There is nothing I currently dislike about the software.

Avantages

The online support available to answer questions

Inconvénients

I can't find where to add a Zoom Meeting ID and Passcode. This is essential for those that use Zoom in a browser and don't have a Zoom account.

Alternatives envisagées 

Pourquoi choisir Ticket Tailor 

Logiciel antérieur 

Pourquoi passer à Ticket Tailor

Avantages

It's so easy to use and I love the added "advanced" ticket features.

Inconvénients

I had to put in my credit card to be able to send reminder emails to my ticket holders.

Avantages

The customizable features, the pricing is awesome

Inconvénients

The log in is too intricate. Makes me receive a 5 digit code to log in from my email

Avantages

It’s so simple to use . I love how easy it is to duplicate events

Inconvénients

Some of the drop downs I don’t really understand . It could be simpler in places specifically around number of tickets

Avantages

How easy it is to use, that it links with zoom and easy for my customers to use

Inconvénients

The charges are high when you add stripe charges as well

Alternatives envisagées 

Pourquoi passer à Ticket Tailor

Avantages

The platform is very easy to use. Straightforward to set up an event and then also to edit, duplicate and refund people if necessary.

Inconvénients

So far there is nothing that I am not happy about.

Avantages

Great easy to use, good pricing structure

Inconvénients

not advertised like eventbrite quite hard to find

Avantages

Easy to use, cheapest out there, charity discounts

Inconvénients

Difficult to see names for tickets sold.

Alternatives envisagées 

Pourquoi passer à Ticket Tailor

Avantages

I had never used something like this before and wondered how it would go. Ticket Tailor has proven to be very user friendly and worthwhile, thanks!

Inconvénients

Maybe some different graphics options
Perhaps a video that shows you how to move objects around on the event page

Avantages

super easy to use for both us and our guests!

Inconvénients

would've loved more template options, but what was available worked really well too.

Avantages

I like how personalised I can make my event page and there's no min/max guests for events and a need to commit to more than one event at a time.

Inconvénients

Some of the navigation on the home page is unclear - but I think I need to get to know the platform better.

Avantages

User friendly and simple. Has lots of payment options

Inconvénients

None that I can personally think of at the time

Avantages

This was our first time using online ticketing. I searched through various ticketing platforms, some with ridiculous fees, and found TicketTailor, which had the lowest fees.

It was a breeze to use. It was easy to set up, worked like a charm, and everything went smoothly.

When you set it up and then never have to think about it again, you know that's a good system!

Inconvénients

Hm, I guess I'd like to be able to sell a sponsorship package that includes numerous tickets.

Avantages

Such a fantastic service. I will definitely be using them again for all future events

Inconvénients

there was no issues at all with the service. It worked really well for my event ,

Avantages

Ticket tailor really evaluated our organization's ticket purchasing process, helping to make our event way more exciting and easy to sign up for.

Inconvénients

I do think having more options to customize the design of the site and the graphics that become available to the public

Avantages

Ease of use , user friendly, easy to edit everything

Inconvénients

Time it takes for Ticket sales money to come through

Avantages

Ik vind het ontwerp van de publieke ticketverkoop pagina goed.

Inconvénients

Ik heb een aantal tickets verkocht via Ticket Tailer. 32 om precies te zijn, volgens mijn berekeningen zou hier 19,2 euro aan fees vanaf gaan (0,60 per ticket). Dit is uiteindelijk ruim 40 euro geworden, omdat er niet goed werd gewezen op kosten van de betaalsystemen, zowel niet binnen Ticket Tailer als op de betaalpartner.

Avantages

Me gusta que el software no cobra comisiones por cada entrada vendida, sino que ofrece planes mensuales o anuales según el número de eventos y de asistentes.

Inconvénients

Esta bastante interesante, pero debo seguir usándolo.

Avantages

As the Creative Arts faculty of a large secondary school, we were unhappy with the normal school solution for payments. We couldn't create seat plans, and only parents could make bookings. So we made the decision to use an external company to handle the bookings for our shows. After a lot of research, we settled on Ticket Tailor. It has completely transformed the booking experience for our parents (as well as wider families and friends), and is so easy to use from our point of view. People can't get over how professional it looks, and we have been able to keep track of ticket sales from Day One. We cannot recommend Ticket Tailor highly enough. Thank you!!

Inconvénients

Admittedly, we are novices, but there is nothing I can think that needs altering at this stage.

Avantages

Very easy to use across multiple timezones and currencies, the duplicate feature in particular is great.

Inconvénients

The switch from monthly to token based charging was irritating but outweighed by the platform's utility.

Avantages

Ease of use and straightforward platform, quick to be paid

Inconvénients

Would like a clearer and stricter cancellation policy

Avantages

Most ticketing services don't send you your money until after the event is over and they take a massive cut. The cut that Ticket Tailor takes is much smaller and you get the money wired directly to your bank account as it comes in, which allows you to pay for the event without coming out of pocket.

Inconvénients

Discoverability is not as good as with Event Brite, which means that people arent going to find out about you through ticket tailor, but for the money you save you can just spend a bit extra on advertisment

Avantages

Great UI and guided setup. Ease of use. Awesome integrations with personal website.

Inconvénients

Could be easier to set up integrations with physical payment systems. This lack of clarity was enough to keep from going that route, but easy to work around.

Avantages

The number one thing I like about Ticket Tailor is the support staff. They havent always had an answer that was what I wanted to hear but they have been there pretty much 24/7 and have always given 100% effort to help me out. I am a very demanding customer and I can be difficult when I need something in a rush and Ticket Tailor never let me down.

Inconvénients

This is very personal to me because I run a company that works in a slightly odd way to the regular Ticket Tailor customer. For me the system is a little inflexible, slightly light on features and the reporting system is just lacking a few finer details. Please dont let that put you off unless you are, like us, trying to offer ticketing services on behalf of events. The lack of options regarding payment APIs is also an issue. Stripe, Stripe or Stripe.

Avantages

Ticket Tailor is easy to use and has excellent customer service. Any time I need help with doing something, they respond quickly. Also, they truly listen to their customers and make regular, helpful updates. I like the ease of use, ease of creating events and ticket options, ability to embed in my website, ability to customize events and communications, and so much more. The software is very affordable, and you can pass on the ticketing fees which is very common practice these days. It's a great platform!

Inconvénients

It's hard to say because I love this software. Reporting could be a little more robust, although it is similar to other types of platforms (e.g., online sales). Integration with a few more software platforms, such as more options for emailing, would be helpful. Much of what I would have said "like least" when I first started using the platform have already been addressed in the company's software updates!

Alternatives envisagées 

Pourquoi passer à Ticket Tailor

Avantages

Very easy to set up an event, able to copy event to save time/mistakes. Very easy to customise and make it look like our product, blended perfectly with our website and meant we could add/change/hide events ourselves without paying external company to make changes to our website. Our first event went from an idea to tickets sold within a couple of days and would have been quicker but had to wait for web team to add the ticketing code and our own text/images.

Ticket types with loads of options and seemed easy for our customers to use. Price per ticket seemed cheap compared with other names I looked at. Loved the fact we could use our images and text colours to give our branding for events and could even customise order confirmation emails, checkout questions, etc and export all info easily to Excel to analyse in more detail. Many times I thought I'd like to do something then found there was an option already there, e.g. use an access code so someone could add another ticket to their order for a 'sold out' event.

The countdown timer for tickets going on sale was brilliant. It meant I could prepare and publish about 70 events and set the go-onsale time to coincide with the scheduled facebook post to announce they are on sale ... now!

The new recurring event options will allow us to easily manage ticketing for time slot future events if we can find a way to limit the number of families ordering per time slot rather than number of tickets sold.

Inconvénients

We had a probably bespoke requirement to control/count/limit the number of individual orders rather than the number of actual tickets issued. E.g. with Covid needed to limit the number of families who purchased but could have up to 6 people per bubble/family with a mix of adult and child ticket prices. A solution would be to be able to specify a mandatory ticket so they had to buy, say, one visit ticket (which could have been free) per order and then any number of additional tickets. We could schedule when an event was published but couldn't schedule when it went off-sale this needed to be done manually. You could set the ticket to go off-sale but the event still showed as on-sale.

Cancelling events - sadly we had to cancel some events due to Covid and this was a manual process of finding and cancelling each ticket then refunding in PayPal. Took about 1.5 mins to do each one and we had nearly 2000 to cancel so took several days hard work of clicking, copy/paste etc.

Bulk ticket create - we offered a free upgrade to a different event and about 800 took this option. This involved manually copy/paste to create each new ticket/order as admin can't edit/change the event on a ticket. Again took probably 1.5 days to work through them individually, would have been great to be able to create a batch of tickets from a CSV /Excel data set.

Overall the affordable cost and superb look of the product for the customer far outweighs any system admin niggles and support team were awesome!

Avantages

I loved how I can have the flexibility of making the tickets either free or to determine the cost, and to factor in the additional fee for processing through Ticket Tailor.

Inconvénients

Not being able to list specific names under one singular party. That made checking people in a little less specific than I would have liked.

Alternatives envisagées 

Pourquoi passer à Ticket Tailor

Avantages

We had challenges with Eventbrite at the strat of the pandemic and needed a new solution fast. I checked all the platforms out and ended up choosing Ticket Tailor. Short learning curve but easier, faster and slicker by far than eventbrite. No not as many features, but the features that are needed ar all there. Cost wise its WAY cheaper too. The whole team loves it now where EB was always a chore.

Inconvénients

All my issues get addressed in a Zoom call with the team! Yes I can actuaklly talk to humans who make the product. That alone is a gamchanger.

Avantages

Quick to learn, easy to get an overview, lots of options for adding discounts. Works for in person and online events really well. Customer service is really good and almost always available in no time.

Inconvénients

The broadcast feature is very limited in control of the way the emails look. Visually it's hard to make a professional looking email. Or maybe I need to become better with HTML. Some good templates would be amazing. Although this doesn't stop me using your software, because everything else is so good!

Also, please add a feature where I can have JUST a booking page. Not the sales page. I have to dig about in the embed code to find the URL. It'd be nice to just have a button that says copy URL for booking page. I can then send people straight there from my website.

And, for larger events, it would be amazing if you could offer monthly payments for larger courses instead of a single large payment - if that's possible.

Avantages

TT just makes my life easier - and that's why I love it so much (and am taking the time to write an *actual* review!!!). The dashboard / event editing / ticket set up make setting up the event & seeing how it's going really easy & no stress.

I had tried so many different event platforms in the last 10 years - Eventbrite (ditched that very quickly), We Got Tickets (felt about 10 years out of date), and some others that I can't remember the name of.

Inconvénients

Difficult to say really - I haven't encountered any negative aspects. Reading other reviews it sounds like integration with other tech might be useful, but I've just seen that TT connects with Zapier, so that basically is that covered!

Honestly, I'm 100% happy. Whoever is behind the company, keep going!

Avantages

We run occasional events - online and in person. Ticket tailor makes it easy for us to set up, sell and communicate to our event attendees. The payment portal is easy, the software is easy to navigate and use, and the features that allow you to integrate to other systems also mean seamless integration and the least a amount of time spent on admin for the events. The recurring event feature is very useful.

Inconvénients

Refunds need to be processed in a different software (where payments are taken) so that can be a little tricky, but only because everything else is 'in platform'

Avantages

Ease of use.
Technical support team very efficient.
Monthly fees much less than "Eventbrite" style services
We choose not to have any booking fees at all for our customers.
It just works...

Inconvénients

My only reservation is that there is no support for multiple users, although we've been told this is on the roadmap.

Avantages

Instant paypal payments for each ticket transaction
No middleman fees
Low fees
Easy to set up and manage box office
Easy to manage guests
Easy to view basic insights on ticket sale performance

Inconvénients

Occasionally need to manually resend ticket when someone doesnt recieve ticket

No warning if you go over subscription tier ticket limit, just upgrades automatically