Event Temple

Avantages

The hotel event organization overall super.All decoration methods also fantastic.

Inconvénients

The all events are not bad.The best of event organization.

Avantages

The automation features save much time, especially for follow-ups and reminders.

Inconvénients

Nothing, I love the product and its easy to use

Avantages

Event Temple offers a highly intuitive interface with excellent automation tools for managing bookings, contracts, and invoices. The integration with CRM and email marketing platforms makes event planning seamless.

Inconvénients

The mobile version could be improved for better on-the-go accessibility, and the learning curve for advanced features can take some time.

Avantages

It was unique and I have not used a product like this before.

Inconvénients

The constant change in improving the product once I get use to using it.

Avantages

Easy to use for organizing across multiple
Venues - conferences etc

Inconvénients

A hotel venue didn’t use it, seems there is growing adoption but not that widespread

Avantages

I was able to easily creat event template

Inconvénients

No complaints, it was very user friendly

Avantages

The software is easy and intuitive. It is the only software I know of that has an option to text my lead. This is huge. I find that the emails do not get caught up in spam but are delivered reliably. This is the proof in the pudding that keeps me with Event Temple. It is effective and efficient. On the rare occasions when an email does go missing, the text feature savs the day. Clients receive the text and know to expect an email. When they don't see it, they notify me. The customer service is excellent. Fast, effective and professional. I feel very well taken care of by this company. 5 stars all the way.

Inconvénients

As mentioned, I love the texy feature. What I don't love is that I have to use a proxy phone number. That number is not local and this can be confusing to my clients. It would be AMAZING if somehow my real phone number could be incorporated into the system to avoid having the proxy number. At the very least, if the proxy number could be more local area code. Right now I am in Banff, AB , Canada and the number is a Montreal area code.

Alternatives envisagées 

HoneyBook

Pourquoi passer à Event Temple

The texting feature and reliability of messages not getting caught up in spam. I actually do use 17Hats and have for many years. It, too, is excellent management software. I use Event Temple for my leads and 17 Hats for my contracted clients. I like to keep the two separate.

Avantages

Customization has been far easier than expected. Learning the interface and overall features didn't take long and after a bit of brainstorming I had our venue mostly fully configured within 2 weeks. Naturally, there have been small adjustments along the way, but nothing major.

Inconvénients

I wish there were more options when creating documents. Yes, I can absolutely use the table features to create more structure and layout options, but end-users can accidentally adjust the table settings while adding text to intentional blank spaces for them to fill in and suddenly shift everything. A lock option would be great.

When printing it would also be good to remove the option to choose what dimensions the user wants to print to. Letter, A4, etc. It seems as though that should be entered by the admin when creating the document since flexible options will change the layout.

Lastly, a mobile-app would be wonderful - until then, it works just as well on tablet and only slightly different on mobile (must be landscape mode)

Avantages

I cannot say enough about EventTemple. The Pipeline system allows everyone on the team to see where we are in process with every single client and track all of our communication with them seamlessly. Document sharing, and signing is all streamlined.
Probably one of the most important things things that I use, and wasn't even aware I needed it until using the software, was the Automated responses. Our followup process was sporadic but now we can follow up without a great deal of work. Fortune is in the follow-up they say and we have definitely booked several events because of the automated follow up responses.
We still have not set up all of the features and integrating all of our processes such as bookkeeping yet, but are looking forward to doing so.
The time EventTemple has saved myself and my team is tremendous - I'd say it has cut email time to about 1/4 of what it was previously and we are experiencing great customer satisfaction because we are able to respond quickly and more thoroughly. The amount of time it has saved us, and the increase in revenue from more booked events covered the cost of the software within the first two months of use.

Inconvénients

The one thing that we would like is a calendar and way to schedule staff, although we think we have a work around by using the tasks feature. In every other way EventTemple has met all of our expectations and more, including features that we didn't know we needed until we started using it.

Avantages

It's really flexible and once you understand how it operates there are so many ways to make it work for you. I've saved our venue clients so much money as well by suggestions Event Temple over Tripleseat/Gather. The other platforms are twice and much and honestly, other than looking a little nicer, are just too much for what a lot of smaller venues need. Most of our venues don't do the food service so Event Temple is a great value for everything it does and for it's price point. Excellent customer service and help along the way. I can't speak higher of another event software company.

Inconvénients

I hope as it grows the interface becomes a little more aesthetically pleasing but that's really it!

Avantages

Very customisable, great customer support. The program is quite intuitive.

Inconvénients

Time it takes to save pages, when editing item numbers in the items. Lack of how much you can customise the calendar.

Alternatives envisagées 

HoneyBook

Pourquoi choisir Event Temple 

Terrible software, constantly crashing and glitchy, expensive, not cloud based, not intuitive.

Pourquoi passer à Event Temple

We tested them all out and spoke to all the reps, Event Temple had the best value for money, easiest to use and best customer interaction.

Avantages

Event Temple customer care is off the charts fantastic, which is unheard of for annual subscription programs. The program is incredibly customizable, accommodating, and easy to use. It reduced our booking process from 25min per event to about 3min!

Inconvénients

I wish the financial and statistical reports were as robust and accommodating as the rest of the program.

Avantages

It is easy to use - especially when sending out initial responses to inquiries! I love having one place to respond to text messages with an actual keyboard! Also - having all of my lead names in front of me at once - no matter their stage - is amazing! It certainly helps with memory ;-)

Inconvénients

Really, the only reason for 4 of 5 stars in the Overall Quality / Features, Functionality sections is that there are a few tweaks that would make my life easier (I think same for my colleagues, but we all have different styles!). One is that once a prospect is moved into a certain pipeline beyond the New Lead, there is no way to see (at a glance - without running a report) what their inquiry date or last date of comms was. As an example: I have 3 pages of "Comms in Progress" leads. I would like to do a mass follow up auto email to those I haven't corresponded with in a few weeks - but - without looking at each file individually - cannot tell who that cohort is. Does that make sense? I have assumed a few times and sent an auto email to someone with whom I had just spoken a few days prior and it is a bit embarrassing! Also - and I don't know if this affects anyone else...but is it possible to see the name of the lead texting us with each text? It is AWESOME that they are dropped directly into my email box!! Thing is: I get their names attached to the first text...but it shows as just a phone number after that. Selfishly, I would love the ease of always knowing to whom it is I am texting without having to log into the program and look it up! This program is amazing! These are small tweaks that would improve my use of it!

Avantages

The CRM Automation and Workflow Automation has been a complete game changer for us as a business!

Inconvénients

The Reporting is the only weak area currently on the entire platform, however, I know this is something that is already on Event Temple's radar and after seeing how they improved the overall system from other requests they received from clients I have no doubts this will be improved as well.

Avantages

Our company was looking for a software that was specific for venue management but had a sales component to it. Event Temple has just that. The pipeline feature to Event Temple is what attracted us most to the software. I love how to build proposal, invoices, etc. The integration features within emails, e-signing, is wonderful and makes an ease for both our employees and clients.

Inconvénients

The integration process was tough. Building out all the features to make specific to my organization was tough. With the implementation fee, I was under the impression that ET employees would be a little more hands on with the actual set up process vs. just explaining how to do it.

Avantages

The guys customized the program and made tweaks here and there to make it exactly what I wanted. Compared to the systems we were using before, Event Temple is a one stop place for all your organizational needs. The pipeline allows you to create custom stages so it is easy to see where yo u are at with all of your events. The stats feature is also a great way to track how you are doing.

The automatic reply/reminders are such a handy feature. It does the tedious follow up emails for you! You just have to set it up. This definitely gives you time back in your day to get other things done.

I can access Event Temple from anywhere, which is nice because our company's other files and programs are only accessible from the property.

Overall, this is a great, all round product that is super helpful in my daily work day. Thanks guys for making my days a lot easier and more productive!!!

Avantages

The ease of use. Everything is simplified to provide maximum usage of your time and productivity.
The best part of my business is the follow-up. Event Temple has easy to implement tools to create an automation process for each lead I receive. I can customize email templates to fit my pipeline. The automation feature allows me to view where I stand in my pipeline and reach out by phone or text to leads who have not open any of the emails sent.
There has been a lot of new updates since I began with Event Temple that makes my work more efficient.
Event Temple has increased my efficiency, productivity and more importantly my revenue.

Inconvénients

As far as cons, I would have said phone number search feature, but they just added it about a month or two ago.

Avantages

The pipeline statuses help us keep track of our next steps when doing artist interviews, tracking leads for venue rentals & hosting events... We have been able to do some detailed tweaking to make the software more specific to the art industry and artist studio rentals... looking forward to using the Quickbooks integration for invoicing.

Inconvénients

It does freeze sometimes when more than one of the team uses the platform at the same time...

Avantages

Loved the pipeline to manage upcoming events. Loved the continual improvement and upgrades.

Inconvénients

More fields on lead forms available for integration into software. This is an issue with all software not just Event Temple.

Avantages

The fact that I only have to send the first email, the rest of the follow-up emails are done for me. This has saved me loads of time and let's be honest here - I was never going to follow-up 5 times if I had to send all of those emails myself!!

Inconvénients

I wish I could add more email addresses to the initial email that I send. I often get an enquiry that has cc'd in the groom or mother or best friend, so it would be great to add these people to the lead.

Avantages

The ability to create automated email sequences for a variety of needs. It also allows us to set tasks and reminders for ourselves.

Inconvénients

Sometimes, navigating around is cumbersome. It doesn't allow you to move left or right, up or down unless you are at the bottom. For instance, if I want to scroll all the way to the right, I have to scroll all the way down to move the bar that then allows me to go to the right. Then I have to scroll back up.

Avantages

There are so many things I like about Event Temple: It makes keeping track of new leads super easy. The pipeline feature allows us to quickly see where clients are in the buying process and alerts us if we need to call, email or text them. Touching base with clients via email or texting via the ET automation is a huge time saver and it has helped us land some big clients.

Getting the client is only half the job and ET also makes the job of managing the client/event all the way up to the wedding and after it a breeze.

Our business has exploded because of this program. Our leads are up a little this year, but we are landing far more of them. I credit Event Temple for that. It is the best investment we have ever made in a software program.

Inconvénients

I can't think of anything that I don't like about Event Temple. It is easy to use, it works as advertised, and customer service has been stellar.

Avantages

Collecting information in the customized contact form makes keeping track of leads easier than all the other methods I have tried. Not having to input the data myself saves time and reduces errors. The filters allow me to view just the data I need to see, helping with efficiency.

Inconvénients

I wish I could start an automated sequence in the middle of the sequence without creating a new one with all the same steps. It's not a big deal but it does feel repetitive.

Avantages

I love the automated email followup through my own email account, and ability to draft my own templates to fit my business. I also like being able to view my statistics.

Inconvénients

I'd like the leads to parse from emails automatically without using the third party software. The third party stopped working for me after awhile and I now have to enter leads manually.

Avantages

The software is so easy to use, allows for flexibility to match client needs and provides the team a fantastic solution to track, convert and service our bust M&E hotels.

Inconvénients

Nothing - the team at Event Temple are so open to improvements and ideas that we feel that any negative issues have been resolved as we installed and used the system. The team continues to make updates and improvements as we continue to provide further feedback to them.

Avantages

Easy to use. Constantly adding new features. Support is great!

Inconvénients

Everything I need from this software is available. Noo complaints.

Avantages

- Very easy to use
- Allows us to connect with customers on a personal level in a timely and efficient manner
- Text and email function - We text to tell them to look out for our email so quotes etc are never missed.
- This product fills the gap between bulk email services such as Mailchimp etc and ordinary email superbly and it's inexpensive too

Avantages

All-in-one program! Contracts, inquiries, follow up emails, reminders, reservations of space/appointments/events, built in calendar, client management, invoices... It does it all with excellent customer service.

Inconvénients

Only con I can think to put is that when events go past 12:00am midnight, there isn't a time option for that (will show up on two different calendar days). Not a huge issue, my team just writes the event time in the event name.

Avantages

Overall a fantastic and intuitive system for event planning for a hotel (or hotel like) business where multiple spaces. I love that the team is still constantly developing new features and are open to input from people using it on what kinds of features would be nice to see in the future.

Inconvénients

Not really a con, but I guess that it is still in the development stage. I'm really excited to see what it looks like in the future.

Avantages

Works great, super easy to use and if you're a detail oriented, organized person, ET will help you thrive at your job. Not only does it help me be better organized, but It also makes it very clear what members of my team aren't very organized.

Inconvénients

The few things I didn't like about it, I brought up with CS and the changed the program.

Avantages

The customization and ease of use is great. I've given ET some feedback on what I think would be a great feature and they've implemented. They listen to their customers and tweak on-demand. They're IT department is one-of-a-kind. I ran into a modal issue on my website to launch the "get a quote" pop-up and they've helped me with it. I cannot say enough good things about ET and what it's done for my business. I'm a one man operation but using their tools allows me to book more events, keep track of things to do and most of all, love their automated emails.

Avantages

Event Temple is so easy to use. Within hours of buying this product, we were up and going. The customer service given is unheard of. They truly care about our experience with their product and have actually adapted their product to reflect our needs.

Avantages

This software has been super helpful in keeping track of clients and setting up automation. I would say that I have definitely booked weddings because of it.

Inconvénients

It doesn't integrate with other programs and doesn't have a calendar feature. It should integrate with honey book and sites like that.

Avantages

The automation features mean that I spend way less time writing emails, tracking who/when I sent emails to and has increased my sales closing rate. The pipeline feature I love as it's 100% customizable and the visual display really helps me keep track of all of my leads.

Event Temple has handsdown transformed my sales process, my sales numbers and honestly my life.

Avantages

This platform has by far the most comprehensive and built out interface I have come across. The pipeline structure is intuitive, easy to navigate, and allows for all client data to be stored in a singular place. Since each venue is different and Event Temple knows that, they are more than willing to help to make the tool work best for your specific spaces either through customer service assistance of the feature request tool.

Inconvénients

I don't have much to say here, honestly. I have put in a feature request to have some auto-fill tasks (much like the workflow feature that currently exists) and that is the only minor "issue" i have come across. The site works wonderfully and has been easy to transition into from our older system.

Avantages

Less hassle to IT in terms of preventive maintenance. Ease to use.

Inconvénients

Integration to our existing opera pms is too difficult to setup.

Avantages

The automation has to be the number one pro! We also like being able to see what is booked and open. Recently, we noticed that we can now view email communication between us and our clients. Great update!

Inconvénients

We can't quickly see the event date from the pipeline. We have to use another tool to view this or open up the client page.

Avantages

I loved the pipeline and the calendar view with all being on one platform. After finding Delphi extremely unfriendly it was refreshing to see everything and to have accesses to support when needed.

Avantages

Our team can all see where each client is at, which helps us work remotely. The auto responder has gotten a lot of great feedback.

Inconvénients

It took too long to come to my attention. We could have used this many years ago. I do wish I could get better graphical representation of hoe my company is doing

Avantages

I've seen a 50% increase in the response rate from couples. I have always wanted to do follow up but I would get too busy and would rarely get around to it. This software does such a great job of follow-up that once I have typed in the couples information, I no longer worry about if I have done enough to stay in touch with them. Plus, the staff is very responsive to any question I might have.

Inconvénients

I would love to have a similar follow-up system for after I have met the couple and they are deciding.

Avantages

Easy to use. I can create my own forms. Great for following up with current clients and prospective clients automatically. Just enter client's name, email and the template you want following and let it run! The administration is very nice and responsive.

Avantages

Easy to use for wedding couples. I like that I can use the calendar to get a quick snapshot of prospects for wedding shows. I have tried other systems and by far I get the most open rates from this system than others.

Inconvénients

I would like to use it for business clients, still working figuring that out. Would like it if there was an automatic disclaimer on the bottom to opt out of the email.

Avantages

I absolutely LOVE the automation and template responses! They make it possible to follow up with leads automatically until they respond.

The ability to see where leads are at a glance, and send automated text messages is amazingly powerful.

We recommend this software to all our venue clients. Those who use it see immediate returns in terms of increased response from leads, time saved, and increased bookings as a result.

Inconvénients

I'd like to see more integrations and reporting features.

Avantages

Easy to use, great automation. Being able to see stats on your emails as well as read receipts is awesome!

Inconvénients

For the price, I wish I could use it as a fully developed CRM instead of having to use both ET and 17Hats

Avantages

It is extremely user friendly. Easy to learn.

Inconvénients

The way the gratuity is set up. I wish that you could just add to all at the end. and choose the percentage.

Avantages

I love the ease of this service and how it reaches brides almost immediately and automatically. I love the features of the pipe line and how I can organize leads and keep track of sales.

Inconvénients

I am still trying to figure out how I can just send a one time email blast like for example to a wedding show lead list. How to import leads and then just send one email to them instead of a series.
I would like to be able to design emails with pictures and lay outs as I do with constant contact.

Avantages

The control we now have over our leads and how we deal with them - the work that event temple now does for us is like having another member of the team but at a fraction of the cost. The automations are really very good and when you think back at how you dealt with leads before event temple it doesn't bare thinking about.

Inconvénients

At this point we haven't really found any cons using event temple - it appears to do exactly what we need it to do.

Avantages

Email & texting in one service
Ability to reach software designer directly for help
Multiple follow ups for different services.
Great videos posted with additional things to help my business.

Inconvénients

I would like to get a text notification when I get a new lead.

Avantages

I love the ease of use and the responsive customer service. It's a wonderful program that I highly recommend to anyone!

Inconvénients

There isnt anything I dont like about the program. It runs smoothy. Maybe it it would be nice to have a dedicated phone app.. oh yeah you guys should totally work on that

Avantages

I love that I have have multiple pipelines to be able to organize my work easily. I purchased the program it did take me a couple of months to really start using it. I love that I can set the follow ups especially from a wedding show. This has saved me a lot of hours each month to which in the end save's me money.