Fishbowl

Avantages

I've always had good experiences calling in and getting questions answered or issues fixed quickly.

Inconvénients

Rigid design and workflows with little room for customization.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

Inventory and parts/products are easy to access.

Inconvénients

The accounting/integration process. Customer statements don’t accurately reflect their account status. Credits not included and can’t be applied per remittance.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Logiciel antérieur 

Pourquoi passer à Fishbowl

Avantages

The ability to track by Serial numbers and shelf life

Inconvénients

Everything has to have custom reports to get what you need

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

sending emails with sales orders and purchase orders

Inconvénients

i would say inventory tracking is not that great.

Avantages

Great customer service. Fast response time is appreciated. Nice being able to email sales orders and transfer orders.

Inconvénients

Managing inventory in our sales channel has been a challenge due to the way Shopify reconciles returns/exchanges.

Avantages

Inventory system is intuitive. Ability to assign access right to users.

Inconvénients

Manufacturing module is cumbersome
Sometimes product updates disable features that were available before, such as a couple of years ago, we could be looking at a part and hit the "To Inventory" button and be able to adjust quantities. Now only those who are able to create parts have the "To Inventory" button available. I want almost everyone to be able to adjust inventory levels, but next to no one able to create parts. The "To Inventory" button should have its own permission access right.

Avantages

Fishbowl is easy to use and works well for a small business.

Inconvénients

Because Fishbowl is easy to use, it is not as flexible as we would prefer at times.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

I like the way you can have multi layers of Bill of materials,
I like the way you can choose to value your inventory between, Average, fifo, and Lifo.
The support team is respectful and responsive.

Inconvénients

The link between fishbowl and QB seems to have on going breakdowns.
I wish there was a way to mass update the bill of material part costs from the bill of materials report.
I wish there was a report to total the bill of material wieght.

Avantages

I found it easy to understand and program

Inconvénients

I found in the beginning, years ago when I started working with the customer support teams, I was able to figure out the answer and programming before the support worker and I taught them something. We were all learning together.

Avantages

Fishbowl is great inventory management software. We have very large BOMs where we need to be able to track A to Z, inventory to the production line and this does the job. It is as good as you use it and then some. Easy for people to go in and track down information according to their needs, duties and positions. Helpful reports for tracking. Vendor information and history. Customer job tracking. Costing. Great customer service.

Inconvénients

Closing jobs. Once a job or sales is closed, it's pretty much closed. Once it transfers to QB, forget it! It's nice to have the option to be able to go back a little, but Disassembling is not fun. Would like some form of CRM, integration?

Avantages

Fishbowl works like it should and is expected to but make sure everyone who will be using it understands how it works and how things should to be set

Inconvénients

Can't fix mistakes made once something is fulfilled
Not all feature will work for company
The reporting could be better

Avantages

We can manage all of our inventory efficiently. It is much better than the system we used to use.

Inconvénients

It would be nice if we could void a shipment. It is also a little frustrating that we can't edit a purchase order after the product has moved, eg: been committed to a sales order. Sometimes we get invoices for freight after we receive the product, and there is no way to edit the reconciliation after the product has moved. So we're forced to go in and manually re-enter each product with the new landed cost.

Avantages

It is a very new concept as a data base manager with many options to grow up

Inconvénients

Sometimes we found limitations and they have to find the way to have options for all the companies

Avantages

Easy to use, amazing customer service with efficient and helpful assistance.

Inconvénients

Sometimes difficult situations arise, but customer service helps walk you through those difficult situations

Avantages

I like that the FB system doesn't allow you to do anything unless Inventory shows the product and that you need to make the necessary adjustments to be able to move forward with an order.

Inconvénients

I don't like that our mistakes are harder to correct.

Avantages

Great for a small manufacturing company.

Inconvénients

Not as robust for a large manufacture less options

Avantages

It handles sales order entry well throughout the manufacturing and shipping process. It also handles the purchasing of parts from different vendors extremely well. The Bill of Materials handles multiple levels of assemblies within assemblies very well.

Inconvénients

It has a lot of good pricing rules for all kinds of occasions. But it lacks last cost pricing for manufactured products.

Avantages

Fishbowl has sped up our process from ordering to sending out invoices to our customers. We used to do it by hand, and now Fishbowl automatically does it for me. It then sends it over to Quickbooks with a push of a button. It saves us so much time.

Inconvénients

When Fishbowl goes down (doesn't happen often) it takes a long time to get help to get everything back up and running. I was recently on a phone call for 3 hours to get Fishbowl back up and running. I also wish Fishbowl could take the tracking numbers and push them over to QuickBooks. I also wish Fishbowl could use 2 or 3 email addresses instead of just 1 email. You can log more than 1 email address but not use it when sending emails or pushing over to QuickBooks. They still haven't figured out why one of my license's won't work on one of my computers. They told me after a long time I have to look into it on my end.

Avantages

Inventory management and ease of usez it also integrates with Quickbooks accounting.

Inconvénients

Reporting, hard to find the reports you want

Avantages

As a basic inventory and locationing system, and for simple shipping and sales orders it works okay. Would be great for a small startup.

Inconvénients

Complete lack of flexibility. There are a lot of workarounds that even our Onboarding expert had to use and setup for us. They do not make even the most obvious and simple improvements. You cannot update pricing from Woo to Fishbowl, and the Quickbooks integration is horrible.

Avantages

Migration to SQL database allowing integration with other systems.

Inconvénients

After selling to a larger company, support is almost non existant, if your small thet dont seem to care. Have tried to book many support sessions and never any availability unless you want to wait 2+ months. Good luck getting them on the phone, the chat works and will waste an entire day trying to explain any issues

Avantages

Pricing and affordability. Extensive training not required for all employees.

Inconvénients

Plug-ins not working. spent countless hours fixing Plug-in issues. Then we had to dish out another 6k for sellware after we already paid for the original plugins. Not a way to do business.!

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Logiciel antérieur 

Pourquoi passer à Fishbowl

Avantages

It only crashes every few days, which is an improvement over its previous versions.

Inconvénients

They spontaneously change the terms of your contract mid term. Truly unbelievably awful business practices.

Avantages

System service people very good!!
Account manager SUCKS!!! When I told him your price increased 48% I wanna know what makes so much different of your service for this big rip-off. He said I confirm the price and signed the contract not like I didn't know!! I answered : if I did notice price different between $3000 to $4500 after 3 years I will be a very pissed off customer. You can't treat your customer like shit just because we didn't notice! He said : the contract signed......

Inconvénients

Price increased like crazy!!! 48%. I am with Fish bowl more than 10 years, after this rip-off price increased I will not be their customer every again.

Avantages

the support system is very good and I only sent the screenshot for my fishbowl problem and the agent knows what is the cause of the problem

Inconvénients

time difference, when I want to schedule a meeting or support assistant, I need to wait the time where the agent will be available to support me.