Fishbowl

Avantages

La gestion avancée des stocks et la compatibilité avec plusieurs canaux de vente

Inconvénients

L’interface peut sembler dépassée par rapport aux autres logiciels

Avantages

The manufacturing module lets us build parts and put in inventory, which is what we needed (and did not have) in the past

Inconvénients

Price was a bit high but if it all works the way we have been promised, it will pay for itself. There has been alot of changes in the past 5 years from the old FB, so we are hoping it is all going to work and help us all to be more proficient.

Avantages

It is in core SAP focused for integration and QuickBooks which are popular in Texas. Fishbowl has good design and user interface. Good estimate creation capabilities. Reliable bar code processing and UPS connectivity. Excellent support. Is best for manyfacturing less applicable for trading with large number of items.

Inconvénients

We used it in connection with QB Desktop and had errors and data dumps. Geo fencing needs set up. Custom report needs additional payments and drive space to be considered cautionusly with data is fully acceseible for requesting on server only in full module, so that limits integrations and migration if you choosed it. Good to have more invoice receiving automations for data recognition from email (AI?).

Avantages

Gets the job done and the compacity we use it for.

Inconvénients

Updates and Communication from the Fishbowl about updates

Avantages

The support staff are very patient with me and my concerns.

Inconvénients

The lack of customization and flexibility to fit the needs of customers.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Pourquoi passer à Fishbowl

Avantages

Fishbowl is easy to use and works well for a small business.

Inconvénients

Because Fishbowl is easy to use, it is not as flexible as we would prefer at times.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

I love that support is getting much faster and response times are lessening significantly. Support has been very beneficial.

Inconvénients

Sometimes support personnel are not the "subject matter expert" or things that are suggested that would seem logical are missing. When you submit something to ideas@fishbowl, you do not hear back on a direction or response.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

I like the Sales Order Entry and Inventory.

Inconvénients

I do not like the email process for emailing customer's order confirmations. The customer profile could be better with more contact information.

Avantages

I like the convenience of moving inventory from the main screen. I was a former box storm customer and I was pleased with the easiness of transferring our information over as well. It was quick and efficient.

Inconvénients

Coming from boxstorm, there were a few features that I really appreciate having that Fishbowl does not yet have. One feature is not being able to see reorder points on the mobile app. I wish also that the pictures of the items I transferred over would have been implemented as well.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Pourquoi passer à Fishbowl

Avantages

Helpful Integration Team, we are using the system primarily for manufacturing inventory management, and were able to find ways to use functions in various ways to give the outcome we were looking for.

Inconvénients

Time: the whole process took about a month, which is about what i had expected, but wish we weren't down without a system for such an extended period, but that is partially because we had some hiccups on our end!

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Pourquoi passer à Fishbowl

Avantages

As a basic inventory and locationing system, and for simple shipping and sales orders it works okay. Would be great for a small startup.

Inconvénients

Complete lack of flexibility. There are a lot of workarounds that even our Onboarding expert had to use and setup for us. They do not make even the most obvious and simple improvements. You cannot update pricing from Woo to Fishbowl, and the Quickbooks integration is horrible.

Avantages

The ability to track by Serial numbers and shelf life

Inconvénients

Everything has to have custom reports to get what you need

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

Fishbowl has been an absolute lifesaver as our business has grown. Our processes before were incredibly manual and analog, and therefore susceptible to a lot more human error. The time we're saving not having to manually comb through printed sales estimates to and then walk around the warehouse to see if we have the inventory on hand to fulfill it them is absolutely immeasurable. So many processes are automated which has drastically improved our accuracy and efficiency, and therefore our bottom line. If we weren't using Fishbowl, I'm certain our business would not have been able to grow at the rate it has, so I firmly believe the investment has more than paid for itself, and as far as I'm aware, we're barely even scratching the surface with its capabilities.

Inconvénients

It's software, so it's going to have its bugs now and then. Fortunately any I've noticed have been a minor inconvenience at worst; nothing has caused our data to be inaccurate in any way. Otherwise, I wish modifying reports was a little more user-friendly. If I could easily add a specific filter to a report, I could be substantially more efficient.

Avantages

Compatibility with Quickbooks and ability to do both Inventory and accounting.

Inconvénients

Weird connection between Parts and Product. Doesn't always correlate. Very confusing.

Avantages

All of the pertinent information that my staff can utilize to help them be better at helping our customers.

Inconvénients

Setting up all of the information. Although they have spreadsheets that you can fill out, it still takes a little time to gather all the information to insert it into the system like any other company.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

Migration to SQL database allowing integration with other systems.

Inconvénients

After selling to a larger company, support is almost non existant, if your small thet dont seem to care. Have tried to book many support sessions and never any availability unless you want to wait 2+ months. Good luck getting them on the phone, the chat works and will waste an entire day trying to explain any issues

Avantages

Fishbowl works for our business and is easy to leanr to use.

Inconvénients

Sometimes response time can be longer being in EST time zone

Avantages

Easy to use, generates numerous reports, and simple to navigate.

Inconvénients

Report cannot be generated for each vendor.

Avantages

Pricing and affordability. Extensive training not required for all employees.

Inconvénients

Plug-ins not working. spent countless hours fixing Plug-in issues. Then we had to dish out another 6k for sellware after we already paid for the original plugins. Not a way to do business.!

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Logiciel antérieur 

Pourquoi passer à Fishbowl

Avantages

Inventory system is intuitive. Ability to assign access right to users.

Inconvénients

Manufacturing module is cumbersome
Sometimes product updates disable features that were available before, such as a couple of years ago, we could be looking at a part and hit the "To Inventory" button and be able to adjust quantities. Now only those who are able to create parts have the "To Inventory" button available. I want almost everyone to be able to adjust inventory levels, but next to no one able to create parts. The "To Inventory" button should have its own permission access right.

Avantages

I found it easy to understand and program

Inconvénients

I found in the beginning, years ago when I started working with the customer support teams, I was able to figure out the answer and programming before the support worker and I taught them something. We were all learning together.

Avantages

My software implementation specialist was friendly.

Inconvénients

I wish I would have thoroughly read these reviews before making the awful decision to give fishbowl a try. I had been in the market for this type of software for a while and had a long conversation with a fishbowl sales rep who promised me that fishbowl could do exactly what I was needing. I was hesitant, because it did not seem like this was true, but he promised me they could do a "custom build" that would address my company's specific needs. Most importantly, he assured me over and over that I could get a full refund if it turned out that the software was not a fit for my company. He promised that I would be able to go through training, implementation, and use the software for a full 30 days after the end of training to decide if it was going to work out. So I spent countless hours over the next several months in the training and implementation of the product. Throughout the training, I expressed my doubts that it would work out, but I had hopes that the "custom build" would be the solution. Training concluded, implementation began, I tried my best to make this thing work for my company, but we were approaching the money-back deadline, no custom build had been provided, and I could not see any way this software would do what I needed. So I attempted to contact my sales rep multiple times via email and phone but got no response. Miraculously, four days AFTER the deadline, I was finally able to communicate with someone who informed me that my sales rep was no longer with the company and that I had missed the deadline for a refund. So let's try that custom build now and see if that'll work. So we did, and to no one's surprise, it was still useless. I again asked for a refund at that point but was denied - "past the deadline." And all this communication was by email because they refuse to offer a phone number to actually speak with someone. So after a complete waste of $14,000 and about year of my time, I'm right back where I started, except poorer and older. I would STRONGLY advise thinking twice before entering into any relationship with fishbowl.

Avantages

The ease of being able to track inventory via cloud, and also, being able to track through other shippers, like DHL, UPS, FEDEX, and other warehouses.

Inconvénients

Honestly, I’ve had issues while using fishbowl, with lagging, and/or, the app being really slow. Other than that, I like the program more than I dislike the program.

Avantages

System service people very good!!
Account manager SUCKS!!! When I told him your price increased 48% I wanna know what makes so much different of your service for this big rip-off. He said I confirm the price and signed the contract not like I didn't know!! I answered : if I did notice price different between $3000 to $4500 after 3 years I will be a very pissed off customer. You can't treat your customer like shit just because we didn't notice! He said : the contract signed......

Inconvénients

Price increased like crazy!!! 48%. I am with Fish bowl more than 10 years, after this rip-off price increased I will not be their customer every again.

Avantages

Onboarding was smooth and responsive. The team was responsive and helpful, although be prepared to do all the work yourself. while it seems crazy at some point its worth starting from scratch on your inventory and negating Quickbooks inventory all together.

Inconvénients

Once your system is operational, support becomes a distant concern. Seeking assistance entails potentially shelling out thousands for even the most straightforward requests, if and when you manage to get a response. The scheduling for a simple fix or question may drag on for up to two weeks.