Fishbowl

Avantages

The manufacturing module lets us build parts and put in inventory, which is what we needed (and did not have) in the past

Inconvénients

Price was a bit high but if it all works the way we have been promised, it will pay for itself. There has been alot of changes in the past 5 years from the old FB, so we are hoping it is all going to work and help us all to be more proficient.

Avantages

Inventory and parts/products are easy to access.

Inconvénients

The accounting/integration process. Customer statements don’t accurately reflect their account status. Credits not included and can’t be applied per remittance.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Logiciel antérieur 

Pourquoi passer à Fishbowl

Avantages

The support staff are very patient with me and my concerns.

Inconvénients

The lack of customization and flexibility to fit the needs of customers.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Pourquoi passer à Fishbowl

Avantages

Having just begun using Fishbowl we are just getting started in appreciating all the functionality that it provides. A major factor is the ability to track lot numbers as well as serial numbers of our products. The implementation process was smooth and the training provided was excellent.

Inconvénients

The addition of items to sales orders and purchase orders is different than previous experiences.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Logiciel antérieur 

Pourquoi passer à Fishbowl

Avantages

Fishbowl is easy to use and works well for a small business.

Inconvénients

Because Fishbowl is easy to use, it is not as flexible as we would prefer at times.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

Helpful Integration Team, we are using the system primarily for manufacturing inventory management, and were able to find ways to use functions in various ways to give the outcome we were looking for.

Inconvénients

Time: the whole process took about a month, which is about what i had expected, but wish we weren't down without a system for such an extended period, but that is partially because we had some hiccups on our end!

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Pourquoi passer à Fishbowl

Avantages

Compatibility with Quickbooks and ability to do both Inventory and accounting.

Inconvénients

Weird connection between Parts and Product. Doesn't always correlate. Very confusing.

Avantages

Ability to track vendors and other backend data.

Inconvénients

Communication from the company itself. Continual non responses to concerns from everyone from sales people to managers. Quite surprising.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Pourquoi passer à Fishbowl

Avantages

The switch from BoxStorm to Fishbowl has been fairly seamless.

Inconvénients

So far, the inventory valuation report is not able to filter by "tags" and the location.
The emailing PO option does not have a savable "standard" message.

Avantages

As a basic inventory and locationing system, and for simple shipping and sales orders it works okay. Would be great for a small startup.

Inconvénients

Complete lack of flexibility. There are a lot of workarounds that even our Onboarding expert had to use and setup for us. They do not make even the most obvious and simple improvements. You cannot update pricing from Woo to Fishbowl, and the Quickbooks integration is horrible.

Avantages

We love the scalability and how the modules are integrated with one another increasing productivity and enhanced reporting functionality.

Inconvénients

I don't like that it does not differentiate a reship purchase order with a drop ship purchase order from an item costing perspective. In other words, if I place an order for material from my supplier, and have them ship it to my customer directly, the cost impacts my AVERAGE cost of the inventory in my warehouse even though it has not been physically received in and mixed in with previously purchased inventory.

Avantages

ease of use and fantastic customer support

Inconvénients

better accounting visability prior to uploads and more options for FIFO, little bit touchy and tough to troubleshoot some problems without support but overall very efficient and worth the money

Avantages

It does 85% of what it should. Its functions are organized very well, looking past its archaic functions.

Inconvénients

Bugs, bugs, bugs. But most of all - Never getting resolution to deep technical issues. Surface-level issues of data entry are clearly support's bread and butter, but anything beyond that is guided out to a pasture to die of old age instead of being addressed.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

Simple and straight forward. Easy to get data in and out of the system.

Inconvénients

Support.
Lacking in features for manufacturing processes.

Avantages

The inventory managment, BOM costing, and it's linking to QuickBooks.

Inconvénients

Reporting - While it comes with many reports, none are practical to use in reconciling the general ledger to the inventory totals in Fishbowl.

***The Reporting department will build a customize report but "Buyer Beware". Your request is sent to a report writer to build and send the completed file to another employee who is your only contact. You are not allowed to talk to the report writer because "they are very busy". I've learned that "they are very busy" because they assume what is needed. I requested a simple report over 4 months ago, and after multiple rewrites, the report writer still doesn't understand what is needed. Instead, they blame me for not requesting the correct information.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

Inventory management and ease of usez it also integrates with Quickbooks accounting.

Inconvénients

Reporting, hard to find the reports you want

Avantages

1- Ease of use for end users
2- Ease of use for administrator
3- Functionality for process manufacturing
4- Pricepoint

Inconvénients

Having used other, more expensive manufacturing software in the past, there is nothing that I do not like about Fishbowl

Avantages

Inventory system is intuitive. Ability to assign access right to users.

Inconvénients

Manufacturing module is cumbersome
Sometimes product updates disable features that were available before, such as a couple of years ago, we could be looking at a part and hit the "To Inventory" button and be able to adjust quantities. Now only those who are able to create parts have the "To Inventory" button available. I want almost everyone to be able to adjust inventory levels, but next to no one able to create parts. The "To Inventory" button should have its own permission access right.

Avantages

Fishbowl works like it should and is expected to but make sure everyone who will be using it understands how it works and how things should to be set

Inconvénients

Can't fix mistakes made once something is fulfilled
Not all feature will work for company
The reporting could be better

Avantages

Onboarding was smooth and responsive. The team was responsive and helpful, although be prepared to do all the work yourself. while it seems crazy at some point its worth starting from scratch on your inventory and negating Quickbooks inventory all together.

Inconvénients

Once your system is operational, support becomes a distant concern. Seeking assistance entails potentially shelling out thousands for even the most straightforward requests, if and when you manage to get a response. The scheduling for a simple fix or question may drag on for up to two weeks.

Avantages

The ease of being able to track inventory via cloud, and also, being able to track through other shippers, like DHL, UPS, FEDEX, and other warehouses.

Inconvénients

Honestly, I’ve had issues while using fishbowl, with lagging, and/or, the app being really slow. Other than that, I like the program more than I dislike the program.

Avantages

System service people very good!!
Account manager SUCKS!!! When I told him your price increased 48% I wanna know what makes so much different of your service for this big rip-off. He said I confirm the price and signed the contract not like I didn't know!! I answered : if I did notice price different between $3000 to $4500 after 3 years I will be a very pissed off customer. You can't treat your customer like shit just because we didn't notice! He said : the contract signed......

Inconvénients

Price increased like crazy!!! 48%. I am with Fish bowl more than 10 years, after this rip-off price increased I will not be their customer every again.

Avantages

The user interface of FishBowl online is reasonably intuitive.

Inconvénients

Our warehouse business is not a typical fulfillment type setup. We're a receiving, storage, and delivery warehouse of furniture for interior designers. There are many ways in which the FishBowl functionality is not geared toward my business and not flexible enough to configure to my needs. Also, the LilyPad integration with FishBowl Online is completely broken and I've spent hours having to help both companies with the development fixes.

Avantages

Love their customer service! It's nice knowing if we ever have an issue they are on hand to help deal with it and get us back up and running as quickly as possible.

Inconvénients

Nothing! The program is great and so it their customer support

Avantages

Efficient and cost effective for small business applications

Inconvénients

Training/tech support sometimes not adequate.