Bird

Avantages

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Inconvénients

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Avantages

Ease of use - simple setup
Used by a team with technical expertise
Easily to create and manage contacts and groups
Responsive support team
Good value

Inconvénients

Nothing in particular

Avantages

The quick send option is great for urgent contacts

Inconvénients

Switching between subaccounts could be quicker

Avantages

Great service, never any issues. All messages get delivered quickly and reliably.

Inconvénients

The Support is very good so if you have any problems they always get back to you in a matter of minutes

Avantages

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

Inconvénients

No cons at the moment about Messagebird.

Avantages

It’s simple and neat looking. It allows easy integration that just becomes downright convenient.

Inconvénients

It can sometimes be unavailable in some countries. The pricing can be unclear at times

Avantages

The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Inconvénients

The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Avantages

It all works well, apart from occasional hiccups that are quickly resolved.

Inconvénients

I can't think of anything to say for this.

Avantages

I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more.

The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition.

Delivery rates are much better and faster than some of the other we tried.

Inconvénients

The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

Avantages

Messagebird is een programma, wat makkelijk te implementeren is en wat overigens duidelijke filters heeft voor de verschillende categorie klantvragen

Inconvénients

Helaas is het support team aan hun kant niet kant niet altijd even snel

Avantages

Messagebird is een enorm overzichtelijk programma, waarbij je duidelijk kan filteren op type klantvragen. Verder is het programma makkelijk in gebruik en om te implementeren.

Inconvénients

Nadat je op een klant antwoord komt de klant weer onderaan de ladder te staan. Wij horen vaak terug van klanten dat dit irritatie oplevert.

Avantages

Wij gebruiken MessageBird voor de telefonishe kant van de klantenservice. De gesprekken zijn erg gemakkelijk door te sturen, in de wacht te zetten en overige handelingen mee te doen.

Inconvénients

Er zit een kleine vertraging op met als nadeel dat de klant kan ophangen voordat wij op kunnen nemen.

Avantages

SMS berichten verzenden via API. Overzicht van verzonden sms berichtenVia dashboard SMS berichten versturen

Inconvénients

1. Er is geen dagelijkse (of maandelijkse) uitgavelimiet in te stellen. Bij misbruik loop je financieel leeg.2. Er is geen rate limiting in te stellen. 3. Ze detecteren misbruik van je account, maar laten het vervolgens gewoon gebeuren. Pauseren account of sms-verzending niet. 4. In een gesprek zeiden ze dat misbruik helaas vaker voorkomt, maar ondertussen doen ze er niks aan. 5. Ze verdienen aan accounts die misbruikt worden. Geen (gedeeltelijke compensatie) ook geen tools om je er tegen te beschermen. 6. Geen duidelijk overzicht in je account van welke landen je whitelisting of andere vormen van verplichte registratie je hebt ingediend.

Avantages

Excelente para captar clientes por sms e possui fácil navegação.

Inconvénients

Não possui pontos negativos que mereçam ser citados.

Avantages

The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Inconvénients

The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Avantages

what i like most about this software is the messaging and the way the software is set up

Inconvénients

software is great nothing is need to be improve at this time

Avantages

* They're cheap
* when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us.
* Despite other problems with their API we haven't experienced downtime
* They seem to have fairly good international coverage
* They've improved a lot since we started working with them (mid 2017).

Inconvénients

* They're deliverability doesn't seem to be as good as other services like Twilio
* The support is generally very ill-informed and patronising
* We've waited ages for responses to fairly simple questions
* Their API occasionally gives unexpected responses with no plausible explanation
* They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Avantages

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Inconvénients

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

Avantages

1. Its easy to use interface attracts users to use the software in daily use.
2.Great performance as well as least errors.
3. All tools under one roof.

Inconvénients

1. Way to expensive than other available messaging provider apps.
2. Customer support is one of the biggest problem as it provide the porest customer support to users.
3. Need approval form message team to upload links and more.

Avantages

Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Inconvénients

I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Avantages

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

Inconvénients

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

Avantages

I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Inconvénients

The only cons are with from carrier restrictions in the united states and not from messagebird.

Avantages

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Inconvénients

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Avantages

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Inconvénients

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Avantages

Fantastic pricing when purchasing in bulk with a very easy to use interface.
Reporting is excellent and it's easy to find out the status of messages sent.

Inconvénients

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Avantages

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

Inconvénients

I never got to use it. However, they have horrible customer service and a difficult process.

Avantages

It offers more integratable channels than any other I have seen.
The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature.
They seem to e a progressive company and not stale in there feature developments.
API in my opinion seems pretty solid

Inconvénients

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Avantages

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Inconvénients

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

Avantages

Automatic invoices on low credit, simple API

Inconvénients

Nothing, using it for over a decade and never had issues

Avantages

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Inconvénients

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Avantages

Easy to use and a perfect solution for Text communication.

Inconvénients

I have nothing to mention.

Avantages

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Inconvénients

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Avantages

Easy to use and fantastic customer support

Inconvénients

Can sometimes take a while for funds to be added to account.

Avantages

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Inconvénients

sometimes there is an delay in delivery the txt message (SMS)

Avantages

We had much better rates than with Twilio for sending SMS messages to our users.

Inconvénients

It wasn't a drop-in replacement. And we had some issues in discovering equivalent features. Ultimately GatewayAPI gave us even better rates.

Alternatives envisagées 

Avantages

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

Inconvénients

The documentation can be a little unclear. However, their flexible SDKs make up for it.

Avantages

Easy to use
Works as you want it to
Reliable

Inconvénients

I cannot think of anything i like least.

Avantages

WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides

Inconvénients

They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended

Avantages

It’s easy to use and have great prices to send SMS.

Inconvénients

We have some deliveravility problems with some phone numbers.

Avantages

We like the response times of the sent sms (instant)
The use of the API is dead simple

Inconvénients

Of the limited use of messagebird , we see no cons.

Avantages

Comprehensive tool, lots of options. Excellent flow builder.

Inconvénients

Menu on the left could be a bit more user friendly. It only shows icons, not really clear what they mean all the time.

Avantages

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Inconvénients

Nothing that comes to mind. Keep up the good work.

Avantages

The JAVA API is very good.
Suppoert for SMS and VoiceMessage is excellent.

Inconvénients

The flow builder is a bit complicated to understand

Avantages

Automation in sending SMS
Easy to use
Nice platform

Inconvénients

None

Avantages

- Well built api
- Cheap rates globally
- Great customer service
- Well documented help / tutorials
- analysis / statistics available

Inconvénients

There isn't anything I don't like so far.

Avantages

Easy api implementation
Competitive prices
Text to voice solution is awesome

Inconvénients

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production

Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Avantages

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

Inconvénients

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Avantages

Does exactly what it says on the tin! Easy to use software with good support.

Inconvénients

There is very little not to like about the software.

Avantages

The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.

Inconvénients

When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.

Avantages

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Inconvénients

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.