Twilio

Avantages

Il propose plein de paramètres configurable. Plusieurs possibilités de champ d'action.

Inconvénients

Le monitoring, ils n'ont pas la possibilité de faire des doubles écoutes, écoute à chaud. Recherche des enregistrements pas aisée.

Alternatives envisagées 

Pourquoi passer à Twilio

Avantages

Frâce à Twilio mes message son personnaliser et ça me fait gagner du temps

Inconvénients

je n'ai pas trouver d'inconvénient à Twilio

Avantages

Effectivement efficace ! L’interface est propre et les fonctionnalités aussi

Inconvénients

Intégration facile mais pour ceux qui s’y connaisse

Avantages

Twilio est l'un des plus meilleurs des logiciels de marketing SMS.facile à prendre et rapide à utiliser.

Inconvénients

Difficulté introuvable sur se logiciel, mais certains messages tarde avant de partir

Avantages

Soit disant un tarif dégréssif. Au bout de près de 1 mois nous obtenons enfin une réponse mais nous indiquant que le tarif ne change pas que ce soit pour l'achat de 1000 ou 10 000 sms !!! Cela était indiqué l'inverse pourtant.Service technique incompétent. Avec ma société nous tentons de trouver une solution pour encoder un sms depuis plus de 1 mois et malgré une quizaine de réponses par mail nous indiquant des réponses qui n'ont rien à voir avec la demande la réponse n'est pas encore trouvée !!!!Vous êtes livré à vous-même, avec un tarif d'envoi de sms à un coût exorbitant et en plus avec seulement 50 caractères au lieu de 70 habituellement afin de vous faire régler deux sms !!! Le tarif dégréssif promis n'existe pas en réalité donc Twilio est à déconseiller très fortement.

Inconvénients

Mensonges sur la tarification dégréssive !Sms de 50 caractères au lieu de 70 !!Livré à vous même car ils ne vous donnent aucune réponse valable donc catastrophique

Avantages

Le plus apprécié dans ce logiciel est que Twilio est l'une des APIs les plus fiables pour envoyer des SMS et des messages sur le marché. Ainsi, concernant les prix, c'est assez compétitifs.

Inconvénients

Le moins apprécié dans ce logiciel est que Twilio manque un peu d'intégration avec quelques services.

Avantages

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Inconvénients

Nothing that I can think of or have experienced.

Avantages

They have the best UI for omnichannel messaging for SMS, MMS, RCS, WhatsApp and conversational AI. Everything works together quite nicely, and their pricing is quite good for what you get.

Inconvénients

It can be very overwhelming to use if you're not an advanced A2P communications user. My clients do not enjoy using it, but they love the results they receive from it once they delegate it to someone else.

Avantages

I like that it connects to our CRM and sends automated messages

Inconvénients

I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything else we pay for and the website itself is not user-friendly

Avantages

1- Set of APIs
• Messaging
• Voice
• Video
• Email
2- Twilio offers high availability with minimal downtime. That's why it has a reputation for reliability.

Inconvénients

Twilio provides Limited support on free-tier users.

Avantages

Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.

Inconvénients

Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.

Alternatives envisagées 

Pourquoi choisir Twilio 

Logiciel antérieur 

Pourquoi passer à Twilio

Avantages

Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.

Inconvénients

Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.

Avantages

API Functionality is seemingly limitless. Basically, if you can imagine it you can build it with Twilio.

Inconvénients

There is nothing that I could find an issue with.

Avantages

Created a central portal for customer acquisition and management.

Inconvénients

Have no negative input on Twilio at this time.

Avantages

SMS sending is easy with multiple numbers with multiple countries

Inconvénients

Little UI design is difficult to understand.

Avantages

It allowed me to sync multiple communication channels.

Inconvénients

Twilio was fairly complex from a technical standpoint.

Avantages

I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for example.

Inconvénients

They have some limitations when it comes to the WhatsApp API. A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution.

Alternatives envisagées 

Avantages

Everything, but especially support and connectivity options.

Inconvénients

There is nothing that I didn't like, product is close to perfect!

Avantages

I like the ease of deployment of Twilio.
Twilio has been a great tool for SMS marketing and communications.

Inconvénients

Twilio has reliable and simple to manage features.
Twilio does not have flaws.

Avantages

Their service does work and its fast and comprehensive

Inconvénients

Twilio abruptly turned off the service without any warning leaving people unable to sign up to the app. The timing was terrible as a number of affiliates had started promoting. Whats even more insulting is that our pleas for support just went ignored and 4 days later we havent had a response. This company does not deserve your business. They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning purly as an act of revenge. Absolutely unconscionable unethical unprofessional conduct.

Avantages

I really liked how we could call off of our work laptops and have the same quality as my cell phone. This allowed me to have the client data in front of me without worrying about my phone!

Inconvénients

I have no complaints about Twilio! It was a great service.

Avantages

Works great for customer communication and notifications.

Inconvénients

Can be expensive at times but can be worth it if you use 100% of the product to its full capacity.

Avantages

I love Twilio because it comes with a very nice pricing system and then the api is my favorit. You can use it for sending messages and calls that you have pre programmed and is very very very helpful to solve your costumer's problem and keep the engagements and the top level.

Inconvénients

One Thing i do not like about twilio that you can not customize your sender name for some countries like USA. so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the only thing i do not appreciate

Avantages

Ease of use, suggested helpful 3rd party vendor for implementation, reporting capabilities, and Low Cost Pricing.

Inconvénients

None, there is nothing I have found in the past 9 months working with them that I have had any problems with.

Avantages

Easy to use and integrate into our system and have not had many issues.

Inconvénients

Somewhat costly for higher usage customers.