ManageCasa

Avantages

ManageCasa is one of the newer software products out there but that’s definitely one of its advantages! Their tech support is ALWAYS available at no additional cost! Live support during business hours and ability to submit support request(s) outside of regular hours. They go above and beyond to help you get your question/problem resolved.

Inconvénients

Sometimes performance can a bit slower than I’d like.

Avantages

The best part about Manage Casa is if there is a problem, someone is always available to help solve the problem.

Inconvénients

Would like some more board related features like a voting record.

Avantages

We found their customer service personnel to be nice when they responsded.

Inconvénients

Not intuitive/user friendly. Their response time to resolving issues is poor. What seemed like an easy fix took them two months to respond.

Avantages

its functionality and ability to access on the go.

Inconvénients

Verifying our bank account took longer than expected

Avantages

I shopped literally for years to find a payment portal for property owners under 50 doors.I went through training while on a cruise ship with lousy internet. [sensitive content hidden] and his team helped enormously to get my system up and running, despite all my input errors.

Inconvénients

I wish that it would not allow partial payment. I'm evicting a tenant and do not want her logging on to make a partial payment, but it would be very helpful to record her numerous complaints with a time stamp electronically, rather than email.

Avantages

We never even got to using the software since the CS experience was ridiculous off the bat

Inconvénients

So I had a chat with a representative named [sensitive content hidden] who came across in a very unprofessional manner. As a prospective client, I asked for them to send me documentation via a business email address which I provided(Various Product Offerings, Ts&Cs, How pricing works etc). I would assume that this is fairly standard for a client to ask. He told me that he requires a working live website for him to send me the necessary documents. I didn't quite see the sense in this and mentioned why I think so, but I wasn't going to make a big fuss about it either, since policy is policy. I proceeded to signing up for a 14 day trial with a different email address (personal address since I did not want any promotional emails to end up in the business email address if I did not like the product). I am absolutely disgusted by the response that I received regarding the use of two different addresses. The representative [sensitive content hidden] somehow had the nerve to tell me that I am showing all of the standard "red flags" due to no website (which startup has a website?) and using different email addresses, which "validates his thoughts" on not sending me the relevant documents. Even if these are some red flags, it is NEVER OKAY to imply to a client that they are seeming sketchy/illegitimate. Jumping to conclusions and making customers feel uncomfortable is not good business practice. Your product can be good, but if you have no way of addressing clients appropriately your company will loose potentially valuable cl

Avantages

This software is easy to use and has everything that you need at your fingertips.

Inconvénients

There are no cons with this software everything was great!

Avantages

The ease of importing all of our data and getting everything set up specifically for our hoa communities. The team at ManageCasa dedicated to our account was instrumental in assisting us in setting up the system and has been incredible.

Inconvénients

I wish we would have heard about ManageCasa sooner

Avantages

The customer support is by far the best! Their response to support tickets is quick. The training is thorough and detailed. The team is friendly and patient. Plus they have videos to help with the process.The templates to download homeowners, transactions, and transactions is really easy to download. The set-up for our property was easy to integrate especially when we had to start from scratch. I like how the properties, vendors and homeowners, transactions are able to sync together. We had to send out a mass email to the homeowners and with adding documents and that went smoothly. They really put a lot of thought into this product and the features.

Inconvénients

The ACH set-up can be tricky for the homeowners that aren't tech savvy.

Avantages

Simple to use--intuitive for folks who are not proficient with technologyThe major benefit of ManageCasa is their team of Client Support. Every time we had any type of minor issue, they were very quick to respond and resolve the issue.

Inconvénients

We found no issues to cause us to dislike it

Avantages

finally a software which is easy to use. everything you use is shown and available. on your app, on your laptop or whereever and whenever you need it. you dont need to be a IT guy to handle this software - just use common sense.

Inconvénients

the only thing i can think of: unfortunately there need to be more users so it will be even more efficient!

Avantages

Ease of use and cost are the first things you notice. It’s a complete package that helps in all factors of property management. The staff is very responsive and they continue to put out new innovative ways to help our business.

Inconvénients

It’s a growing company. There have been some functionality that was limited but they have gone the extra mile to work on those issues.

Avantages

It being cloud based was so important for us, as we have board members and proprietors who live all across the world. I really have to say that their customer service is amazing. Tickets are always answered and followed up on. They also do good job of onboarding their customers and walking them through the software.

Inconvénients

If you are importing data it is a steep learning curve. We were importing over 6 years of data to so it took us a while to learn how to format the information. Also there is no way to mass delete transactions which is a pain if make a mistake with your mass imports

Alternatives envisagées 

Avantages

Wir sind vollkommen zufrieden mit Managecasa und dem gebotenen Service. Für die Hilfe bei der Erstellung des Website Designs sind wir ebenfalls sehr dankbar. Von unseren Mietern und Eigentümern haben wir bisher nur positives Feedback zur App bzw. Plattform erhalten. Die Software hilft uns dabei deutschlandweit Immobilien zu verwalten. Der integrierte Messenger erleichtert die tägliche Kommunikation und das abstimmen von Baumaßnahmen. Durch die Ticketsysteme für Verstöße, bauliche Anfragen und Wartungsanfragen sparen wir sehr viel Zeit. Seit dem neuen Update nutzen wir die Dokumente Funktion für unsere gesamten Unterlagen.

Inconvénients

Einige Funktionen sind noch nicht vollständig auf deutsch verfügbar und es haben sich einige kleine Übersetzungsfehler eingeschlichen. Allerdings kann man diese melden.

Avantages

When I have an issue the representatives are always willing to jump on a call to discuss my concerns and are always helpful & polite.

Inconvénients

ManageCasa seems to be in the early stages of development & has bugs that are still being worked out.

Avantages

the conceptof this software is extremely pleasant and for us as CEFINCO the result is very interesting and effective.
I like the theoretical idea of ​​ease of use and the fact that one can get detailed reports on the income side of the property and track each of our properties.

Inconvénients

Among the characteristics that can change is access to the manage casa mobile app for Central America and to be able to give the option of a chat boot so that clients can provide information about maintenance or any information about our properties, I consider that the software is very user friendly.

Avantages

Support and response time for problems has been excellent!

Inconvénients

Being able to use the accounting system with more ease. One transaction instead of 2 or three to complete a transaction

Avantages

It allows us to modernize and streamline

Inconvénients

Whenever there are system updates, it is not communicated well to the customers. After most updates there are problems with accounting reports be changed or not working. However, the team is very pro active in addressing any issues we have had.

Avantages

I like our Rep [SENSITIVE CONTENT] and his customer service when handling my questions.

Inconvénients

There are constant bugs and issues with the app. Old homeowners are showing up along with present homeowners. Past homeowners are being emailed from the system even though their info is no longer there as a homeowner.

Avantages

Access to reports, being able to transfer an open in excel spreadsheets.

Inconvénients

Transferring tenants to different units is a very difficult process in Managecasa, takes too many steps.

Avantages

Online payments available, user friendly, customer service.

Inconvénients

The accounting month end can't be locked; therefore, corrections or adjustments made by staff members don't get recorded as corrections batches. These issues get caught at the time of reconciliation. Application of open balances is not available.

Avantages

it has a lot of potential and would like the interface to get smoother and faster

Inconvénients

There are some bugs that don't save changes made to a ticket or property already saved

Avantages

The facilities to admin for me and the tenants

Inconvénients

sometimes is slow, but in the phone don`t

Avantages

The customer service was very responsive.

Inconvénients

The software was unable to meet our needs. Eg: unable to create invoice numbering for tracking purpose and backend information was challenging

Avantages

The price was cheap, the tools seemed good until you used them.

Inconvénients

Manage case is the reality of having a super buggy piece of software deployed matched with terrible support who don't answer phones or chats. We have a lot of properties in our portfolio and only put 4 in, and the difficulty in managing those was never something I could have imagined; terrible experience, you guys need to iron out the bugs and fix the UI.