STS Cloud

Avantages

This software allows me to efficiently document the relationship with each client, managing the contacts, contracts, events, and everything in between. It is a "one and done", as I can enter the data once and have it create contracts, BEOs, invoicing, reports, and schedule reminders for future contacts. It eliminates the need for paper files, as everything is at my fingertips. I can attach files, so it also holds signed contracts, room layouts, and more.

I especially love the fields that allow me to record information about clients, including a picture. With a database of contacts, it's nice to have a face with the correspondence to refresh my memory of who I am speaking with.

My most favorite part of the software has to be ProposalPath. Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing! Digital delivery is important in this age, and being able to provide links to vital documents is a big plus.

Inconvénients

The most disappointing was that the calendar did not correlate with my bookings. HOWEVER, I must mention that they were quick to make this change, and currently, it allows click through from the calendar to the actual booking.

Avantages

I enjoy the use of how it is integrated with Proposal path. I think that is absolutely wonderful. It is very easy to use for locating clients and accounts. Extremely user friendly.

Inconvénients

I previously used sales pro and sales pro was a lot easier on a trace end of things. I use traces day to day to keep up with accounts and STS is not trace friendly. I think the way traces are made and seen should be more accessible. Also, Salespro linked to our front desk system in ONQM (Hilton Front Desk), and tracked group pick up. STS does not track Hilton Group Pick up, so everything has to be manually inputted by my team which can be frustrating. Also, for managers or BEO meetings on a hotel level, having an option to print different reports would be great as well. I previously had a report option that would print all upcoming group resumes or a calendar list of all upcoming groups for the next two weeks.

Avantages

It does operate a lot like Delphi and most of the basic usages are easy, also, a lot of the available features haven't been utilized by previous sales teams that we have started to implement which is great!

Inconvénients

Entering Activities needs to be easier and I feel like in an individual booking, you need to add immediate access to the account. We are weighed heavily on our activities and to switch from booking to account takes up entirely too much time. Typically activities take a couple of seconds and I am finding that it's taking minutes because you have to actually get out of the booking and go separately to the account.

Avantages

The simplicity of the software. It is pretty straightforward and was easy to learn.

Inconvénients

- The reporting features are not the best. I wish we could see, rooms only, catering only and rooms & catering all on the same report.
- I wish the screen where the accounts are listed was able to have multiple pages, if you sort A - Z you only get to see so many before it cuts off and there's no page two even though there are more accounts.
- The formatting for some of the templates get changed without notice. I've learned to manipulate most of the them, but I wish I could customize the BEO template more.
- There has been talk of STS interfacing with our other software but that has yet to happen
- Also, the BEO numbering system is strange and not practical for easy reference.

Avantages

Cloud base switchover! The auto-load of proposalpath and merged documents. Look and feel is modern and efficient.

Inconvénients

Need this to be more mobile interactive. Would like more filtering capabilities with reporting.

Would like an easier, less tedious process to upload, budgets and GRC thresholds and pricing strategies.

Avantages

Is super sales-friendly, it 's an intuitive system - so is easy to use, in all aspects: guestrooms, function space inventory, CRM, reports, GRC - forget about eternal ticket and case reports to get something fixed or enhanced, and bye, bye to time consuming reports. As an administrator you can give immediate solution to almost any request, so that you can focus on selling or being with clients and the sales team for that matter.

Inconvénients

the set-up stage, and training for the team... but once we all got used to the system, things are flowing as expected - or even better. It would be perfect if it would be compatible with our PMS..

Avantages

I like that it has removed my need to create contracts in Word or any other program. It is a valuable system for a sales team in the hospitality industry.

Inconvénients

There are some functionality issues that I frequently run into. The support team is incredibly responsive but very often, you're in the middle of the work day and don't have the time to spend giving feedback on how to improve the product. I wish they would do more work on their own or with test subjects to create fixes to bugs / issues.

Avantages

Tasks, traces, and bookings are easy to input. Trace reminders help you stay organized. The reports help our sales team keep on the same page of what is getting accomplished. The BCC feature makes it easier to capture outgoing emails automatically and save the step of having to input it manually.

Inconvénients

Calendar function isn't user friendly for appts and events. Doesn't show up on reports. It is hard to customize the templates for agreements and BEO's.

Avantages

I love that it is very user friendly and easy to manage. The lay out is simple to navigate and be able to find client information or past events on simple search. It saves any changes when editing any data. Reports are simple and easy to read. Would like to see more updates in the future : )

Inconvénients

I wish it did integrate with our property management system. However entering in pick up numbers is very simple. I would like to be able to to see more detail reports.

Avantages

Now that I am on the cloud version, things are running more smoothly. Had a very difficult time with the other version. I'm still not entirely happy with even the cloud version but I believe some of my issues are just user error or because I have not entirely figured out where to put certain things and how to make them print in a report

Inconvénients

The way it picks up. Whats the point of putting in all the rooms you are including in a block if the software is only going to show them all in the run of the house slot.

Avantages

I really like the response time of the support team - Rick Day in particular. It is fairly user friendly to maneuver through the site. I like that its cloud based, so I can access from home.

Inconvénients

I do not like when I have o "re-merge" documents. I spend a lot of time highlighting and detailing each individual contract and event order, so if one thing changes, like an attendee has to cancel, and the food count drops, I have to "re-merge" the document to have this be reflected on the BEO, thereby making all previous work detailing irrelevant.

Avantages

What I like most with the new STS program is that I know if I have any questions or frustrations with learning the new program, the rep is right there to help us out. He's quick to respond- and always willing to go through things, again and again, if needed for us to understands.

Inconvénients

It was confusing to learn it. Not very user-friendly. Wanted to give up, and go back to old version - but, thanks to rep's patience with me, he kept me from jumping ship. lots of navigating that was hard to pick up on for me.

Avantages

The bcc feature for emails
Loading contacts with email addresses and the system being able to complete a lot of information if contact and company have a website

Inconvénients

It does not speak with the other systems we use. For example, the final pickup numbers for a group has to be pulled from a different system
There is no option to save documents as a Word doc for editing
Still have not been able to use the electronic signature feature and each time we follow-up we get the same response that it's being worked on

Avantages

I absolutely love how responsive the STS Cloud team has been to changes, customizations we've requested. Additionally, they did great onboarding training. This software is simple to use, intuitive, and captures the information we need to keep our sales processes moving along!

Inconvénients

Would like to see a bit more focus on activities that aren't related to booking meeting space. Not all of our properties have meeting capabilities.

Alternatives envisagées 

Pourquoi choisir STS Cloud 

Pourquoi passer à STS Cloud

Avantages

The product is easy to use and support is very attentive.

Inconvénients

The windows based system is not updated, but I love the cloud system.

Avantages

It's a nice and simple layout easy to use for a first time user!

Inconvénients

Sometimes we need to go around to make some adjustments without it deleting information.

Avantages

STS is user friendly and easy to navigate.

Inconvénients

Other software's are much complicated and hard to understand

Alternatives envisagées 

Logiciel antérieur 

Avantages

Easy to use and user friendly. You can access it from any computer or any device. You are able to customize it to meet your company needs.

Inconvénients

There are some glitches when changing the dates of events and some reports do not pull the way you would hope them to.

Avantages

The program is exceptionally easy to use. With little to no training, I was able to figure out how it functions - something I haven't experienced with similar products. It is even better if you also utilize ProposalPath, as the two programs link for a very smooth booking process.

Inconvénients

Not being able to build my own reports! With similar products, I've been able to create custom reports with merge fields. I have to spend time editing the existing reports in Excel to only show the data I need rather than just being able to create a custom report with preferred fields.

Avantages

User friendly. I enjoy the ease of access to a clients account/booking.

Inconvénients

I would like to send out contracts + proposals without having to save them to my computer and email them over. It would be amazing if the client received the contract, reviewed it, sent it back signed, and I could counter-sign all from the program.

Avantages

Easy to use. Excellent support
It takes no time at all for the software to be set up
Easy on-line training

Inconvénients

There is nothing I dislike about the software

Avantages

Ease of use. I like being able to view and modify my agreement/Documents.

Inconvénients

It is hard to sometimes navigate for people who do not use daily.

Avantages

I really like the ease of the reminders for follow ups. I get so busy, I can't keep things straight sometimes. The fact that all of this information is at my fingertips is fantastic.

Inconvénients

It took a little while to learn the system however, once I practiced and looked around the sight a bit, I soon began to find out how user friendly this program really is.

Avantages

The ability to take this program on the go and to access it through any computer, service, etc.

Inconvénients

Sometimes the functionality is tedious and meticulous.

Avantages

That it is mobile and the sales team can use it on the road.

Inconvénients

I don’t t have anything. I enjoy the software

Avantages

Using SalePro for many years but STS is 10X easier and easy to set up.

Inconvénients

Setting up and having to call customer service to make changes.

Avantages

I love that this software is cloud based and that I can sign in from anywhere and check space.

Inconvénients

The software can freeze on certain screens and copying the same menu from one event to another can be frustrating.

Avantages

It's ease of use, with very little training I am able to record my calls, set follow up, generate revenue, etc....all in pretty much one place! Love it!

I am so pleased that leads are emailed to me now! Thanks for fixing that for us!

Inconvénients

Has been corrected! Leads (referenced above)

Avantages

This software makes it extremely easy for my sales department to put together contracts, build proposals, and receive contracts in one place. We love it!

Inconvénients

There is nothing that I don't like about this software. It has really helped things run smooth in our sales department.

Avantages

STS is very user friendly, and works great most of the time.

Inconvénients

I wish there was a bit more customization available. Especially wish there was an option for hotel room rates to display on banquet check if needed.

Avantages

Quick response time from our account manager

Inconvénients

Data or Formatting of the program changes and there aren't any emails from the company that say hey FYI we changed this...

Avantages

The support received is so refreshing! The team is available should we have any questions or wish to develop any changes or new reports. They respond quickly and have been extremely helpful in catering the system to meet our needs.

Inconvénients

Banquet Orders are a bit of a challenge to update, works great for smaller properties

Avantages

The look of the system is much nicer than the old PC version

Inconvénients

The initial set up took months to get correct. We lost reports/functionality from the old STS system. While a lot less, there are still glitches that we come across from the transition of the old PC version of STS- esp. with system holds, tracking and creating activities.

Avantages

The thing I like most about this software is how easy it is to use. Once you play around in it you figure out the best way for your job/ organization to use it.

Inconvénients

The thing I liked the least was not showing tentative bookings on the calendar. However this feature has recently been added.

Avantages

I do like the ease of being able to upload templates and how easy it is for us to make a very fast contract via there templates.

Inconvénients

On our version there just seems to be a delay in the time it takes to Save.
I also wish the search feature would dig a little deeper. It rarely seems to help and there is a delay in the search itself.

Avantages

Easy to use
Effective with follow ups
Works well to manage reports of revenue
Keeps information organized for group events and bookings

Inconvénients

Great tool to use for sales I would perhaps increase the amount of reports that you can run.

Avantages

Easy to use, Minimal training required to use the software. Very helpful

Inconvénients

NA I have nothing to complain about this software

Avantages

It is easy to navigate through and fairly user friendly. Proposal Path is a nice feature (provided the fields work the way they are met to work).

Inconvénients

Activities are not associated with the booking, instead it is associated with the contact which makes it very difficult to put important information for a specific booking.
You cannot search accounts by City, so makes it difficult to gather a list when doing sales calls in another city. When copying a booking it does not transfer all details, fields are left blank and have to reenter them.

Avantages

STS is user friendly, especially when it comes to the menu customization.
It allows us to change menu on the BEO and able to edit BEOs before sending to clients.

Inconvénients

The only objective, some of the reports are confusing, it's not clear, especially for catering

Avantages

i like how easy it is to add and edit items into an event

Inconvénients

i think that the text is quite small for a daily use software, as well it would be good to be able to change colors on the program so each user could customize it for ease of use. i find all the blue, teal, green is hard to distinguish between when quickly glancing at the program to look for availability

Avantages

What I love most about this software is that you can navigate through it with ease! It is very user friendly. Our team was nervous about switching, but I can honestly say that the switch was well worth it!

Inconvénients

I do not have any negative comments about the software

Avantages

I like how efficient it is. It makes writing contracts and proposals very easy.

Inconvénients

I don't like the fact that if I'm working on a proposal for one of my sales managers I can't create it under their name. I also don't like that fact that if you put a name in a wrong account , you can't transfer the contact into the correct account. Being that I work with two properties I would like to build an account or contact and be able to create it once and attach both properties to it, rather than creating it for each property. I feel if these changes were made it would make using the software a bit more easier.

Avantages

I love that it just takes a little information and It makes the whole contract/ BEO for me.

Inconvénients

The font is way to small a lot of my clients can't read it. Makes it very hard for potential clients

Avantages

It's very user friendly. Even people that are learning about catering and events for the first time can learn this program very easily. It's easy to navigate on your own or teach to someone else.

Inconvénients

I wish that it talked to my PMS system.

Avantages

User friendly and templates are customizable .

Inconvénients

There was no training provided so it was a challenge in the beginning to load the group data in the system.

Avantages

The customer service was and is amazing. We had some start up bumps in the road just like anything else, STS worked very hard in fixing the issues. STS is very user friendly, I would recommend it over Delphi.

Thank you,

Inconvénients

I think the only thing I can say is maybe working out the kinks before hand. But overall very happy.

Avantages

I like the ability to copy STS on emails sent to contacts in the system.

Inconvénients

I think the function area of the software is cumbersome. It would be nice if there were less screens to go into to book functions.

Avantages

I like the cloud version and that it is web-based and accessible from anywhere.

Inconvénients

I do not like that you can't have multiple windows open at once. When you are working on something and have a phone call inquiry for example, you must close what you are doing in order to open a new search area. We switched form an older STS Compass program and you were able to have many windows open at once within the program to multitask.

Avantages

Sorry, I can't offer any pros for this program.

Inconvénients

The system is not easy to use when loading in menus to finalize Banquet Event Orders.

Avantages

STS from the program to the cloud version has been amazing. The ease of access and the layout is by far the best system I have ever used.

Inconvénients

The app is not as mobile friendly as I would like. It restricts some functions and will sometimes mess up the layout. I've found it's just better to run it on desktop mode on a phone.