STS Cloud

Avantages

Function ability
Presentation is nice
User Friendly

Inconvénients

Changes to event orders reflect on event date not accounting date which makes balancing trick

Avantages

Once it is set up with all the right media files it is easy to create and send proposals. It also gives me the ability to see when/how often proposals are accessed by potential clients. It is a much better presentation tool than simply utilizing PowerPoint or Word docs.

Inconvénients

The photo sizing is more restrictive than I'd prefer.

Avantages

We received this software in July 2019, and is a learning experience. Unfortunately, I am not yet able to recommend this product while we are still trying to get familiarized with it.

Inconvénients

There were more pages to go through as opposed to Fivestar.

Avantages

keeping track of communication with clients
easier search

Inconvénients

...emails don't connect to contact only to account
... would like to be able to customize colors on calendar to allow for different stages of the sales process.... ex. tentative, confirmed, signed contract, method of payment, etc.... allows you to look at calendar and know exactly where you are in the process with each client
...more steps to set up events

Avantages

Love the organization and ease of being able to see what groups are scheduled in the calendar. Seeing the reports of group pickup is also useful to track pace and expected revenue.

Inconvénients

There are no separate folders for uploading contracts. Having everything filed under activities can get cluttered- especially with mass correspondences.

Avantages

Easy to use, intuitive and good value for the cost. Perfect fit for our small hotel. Our sales team enjoys the interface between the RFP tool and contract builder.

Inconvénients

None that I can think of - we are very pleased.

Avantages

Ease of use. User friendly. Clean layout of accounts/booking. Able to attach files to booking easily.

Inconvénients

Some reporting and file templates are a little tricky to format.

Avantages

STS integrates with our PMS system and it's easy to use.

Inconvénients

The integration with our PMS system is just for groups, not volume contracts. Also, formating documents is challenging because it is not to scale.

Avantages

The capability to propose, contract, and book!

Inconvénients

I wish there was a matrix for room diagrams. This would make this software my one stop shop!!!

Avantages

The ease of using it, I have working knowledge of Sales Pro and Delphi, I like STS best

Inconvénients

The fact that when you have to check dates between GRC and Function Space it does not save the date if you have to go back and forth.

Avantages

The ease of making an opportunity which can be merged into a proposal all in the same booking. This eliminates the back and forth we normally have to deal with when loading and documenting activities.

Inconvénients

Function Space does not allow for 'second option' space blocking. With multiple manager and programs

Avantages

The ease. It's so organized. Easy to use and has every tool you could think of!

Inconvénients

I wish it would integrate with TOAST Point of Sale.

Avantages

I don't need to get into this as much as my general manager but when I have, at times I have found it easy to work with. I am able to duplicate some groups that stay with us on a regular basis.

Inconvénients

I was a little confused when I first got onto the website as I wasn't given much training. I had to figure things out for myself. I hope I am doing everything ok.

Avantages

When adding in services, the time and quantity remains for simplicity.

Inconvénients

Having to remember to save after every input.

Avantages

I like the simplicity of getting events booked in and adding the services they require. The "quick lists" that you can select from make it easy to enter information quickly. Very easy to learn and catch on to.

Inconvénients

I wish cancelled events would still show up on the function diary - maybe under a separate line on that day so you can see the events that were booked.

Avantages

Ease of use and web based solution to help organize a small team and can handle remote users who are contractors for selling with the hotel

Inconvénients

We are happy overall with the system ....

Avantages

STS is user friendly and I like how it is linked to the proposal path

Inconvénients

I dislike we can not remove the catering portion of the program and my hotel does not have any meeting space or dinning space.

Avantages

Love how easy it is to use Not difficult for the average person to use.

Inconvénients

The lack of options for reports and retrieving production data.

Avantages

Easy training and was able to pick up quickly on this software

Inconvénients

All info from previous software was not transferred or transferred correctly

Avantages

So easy to load I information, they help you get documents loaded incl contract and you can create your own proposal.

Inconvénients

Only one glitch which was fixed quickly. I do not have much or any negatives

Avantages

User friendly. The program itself is simple to use.

Inconvénients

When you make edits (modify) your BEO, and then update something in the event such as the number of people, when you Re-Merge, you lose all the edits. Wish there was a way to input the new changes without losing the modifications that were made.

Avantages

Love the ease of access and how you can use it on our mobile devices! It also has lots of sales tools that really help us get our job done quickly and efficiently!

Inconvénients

Love everything about it but am wondering if there's a way to get it set up to my Gmail account instead of it opening outlook.

Avantages

The fact that it kept us from manually creating banquet event orders and keeping a manual function diary. Came in handy when we needed a software.

Inconvénients

The fact that if I make a change on a banquet event order I have to start the whole thing over from scratch.

Avantages

STS is a fantastic tool to keep up with your leads, bookings and accounts. Fairly easy to use and excellent tracking.

Inconvénients

A little confusing in functionality with proposal path.

Avantages

All functions are easy to use, templates are easy to understand and my mos is the proposal path function, is amazing!

Inconvénients

That we cannot to insert a range dates in Fuction diary!

Avantages

Its has many functions that are helpful for leads and holding contacts.

Inconvénients

Limited with the interactive part. Not exactly user friendly. Sometimes it does take a while for the information to load.

Avantages

Very user friendly and love the details it keeps.

Inconvénients

No issues yet, Everything has worked great so far.

Avantages

The email address auto-fills the client's information and the reports are detailed.

Inconvénients

The Annual month by month Report doesn't show revenue or room night information, only group production is shown.

Avantages

User friendly product, has all the features over some overpriced products in the market.

Inconvénients

Nothing yet, still within first few months of use.

Avantages

Easy accessible and User Friendly. One stop for rooms and catering

Inconvénients

NA. Still exploring, not spend enough time yet

Avantages

I like how easy it is for the information can be used to create documents that can be edited with ease.

Inconvénients

Just a few options I'm not familiar with that cause me to be so slow but the parts I use daily are quite easy.

Avantages

easy to navigate, build bookings and make edits

Inconvénients

adding event orders means I have to remerge all my event orders and that causes me to lose a lot of work everytime I do that.

I cannot export to word.

Avantages

It takes very little training to get a new employee to the point of being able to use the system for most needs.

Inconvénients

It is sometimes confusing that the departure date still requires you to put in a number of rooms.

Avantages

Pros, that it is easy to learn to system.

Inconvénients

Cons, it doesn't talk to our PMS system. However I am user not a administrator so possibly it was the package purchased that caused this barrier.

Avantages

Easy to use, pretty straight forward, set up was easy

Inconvénients

It is super slow, some functions just stop working randomly

Avantages

Really friendly price point for the product. Very intuitive ease of use.

Inconvénients

The reporting functionality has some opportunity to improve. As well, interfacing functionality would be amazing.

Avantages

It is very user friendly- I did not attend the training and I picked it up immediately.

Inconvénients

Sometimes it is slow to recognize account names.

Avantages

The software has a lot of options for different ways to find things

Inconvénients

It took me a while to find everything I needed

Avantages

Easy for billing finding items for menu , re opening the bills.

Inconvénients

Forecast part i dislike the most, there's not many details for making schedule for BQT

Avantages

Easy to use and customize. Easy to view day of events

Inconvénients

Too many clicks to change one item. Not easy to find events based on the person's name.

Avantages

I do like you can send contracts, credit card and etc. electronic

Inconvénients

Some glitches are still in effect and most items haven't been added

Avantages

It’s user friendly and cloud connectivity are unmatched

Inconvénients

Hard to edit templates unless admin rights are granted

Avantages

I love that it's easy to use and I can access it from anywhere. The proposal system is fantastic too!

Inconvénients

I can't complain about anything with this software so far!

Avantages

I like that it is connected to proposal path

Inconvénients

It's very hotel focused and not as event focused

Avantages

Easy to use software, multi user set up.

Inconvénients

cost could have been better for multiple users

Avantages

it was easy to use once I got the hang of it and easy to keep up with and updated companies and rate plans

Inconvénients

training was a bit frustrating at first, but once I got through it, I understood a bit better on how to navigate

Avantages

The organizational tools are great and the trace calendar works well.

Inconvénients

It does not Sync with my PMS system, so i cannot pull any revenue numbers into the cloud automatically I have to manually move all information

Avantages

I always look for something straight to the point and functional. This program does just that. It is well organized which is something myself as a Sales coordinator can appreciate.

Inconvénients

Have not faced any issues thus far, but will be sure to reach out if assistance is needed.

Avantages

Ease of implementation; customer support and ease of use.

Inconvénients

Nothing about the product that I am unhappy with.

Avantages

I am learning this software if needed to help our sales team. I do not know the value of the product yet for the front desk.

Inconvénients

i have not cons as we have just begun to use this product