STS Cloud

Avantages

I love STS! My favorite features are the follow ups, it helps me set reminders to keep communicating with my clients, and since there are hundreds of them, I need the reminder! I also like the reporting functions, it lets me know my progress and help set goals for the rest of the week.

Inconvénients

What I like least is that it is Web based, which means the performance can vary because of WIFI or general setbacks. this doesn't happen often but when it does it seems it is always at the most inconvenient time lol.

Avantages

I enjoy the ease of use and how intuitive the product is. It is ideal for a smaller independent property and sales team - and ideal when compared to Delphi in ease of use and price point.

Inconvénients

I love STS and the partner product proposal path- but I with the two worked together for pace reporting.

Avantages

I like that it offers the ability to send a proposal and a contract and receive back a signed contract and the ability to encrypt the credit card information. I also like how the proposal looks. I like that it is cloud based.

Inconvénients

I don't like that it is not very user friendly. My clients often have issues with the e-signature software. I don't like that there is not an option to provide a BEO without prices on it like there was with the software that I used before. I don't like that I can only duplicate a booking from the booking page and not just from being in a particular booking.

Avantages

Love that is web based and can be accessed virtually anywhere.

Inconvénients

I don't like that it does not have any security levels. Anyone can log in and make changes to any bookings without permission. There should be levels of authority where the Director of Sales and the Administrator are the only ones that can make changes to other user accounts. Similar programs allow "only" the Director of Sales and "Admin" to change bookings from tentative to definite and to be able to have access to all reports. In addition, all contracts print with a small font making it difficult for many clients to be able to read them.

Avantages

It is very user friendly and easy to use. I was able to navigate the program and use it with minimal training. I love the reports feature that allows you to access a wide verity of reports. The search feature is great as well and very helpful.

Inconvénients

I wish that when emails are linking to STS that it would link that correspondence to the contact, not the account. If we ever move a contact to another account or an account of their own, all correspondence with them does not come along to the new account with the move. Also if you click on a contact it would be nice to be able to view all activity and correspondence from that contact under their info. This would help immensely on accounts that have multiple contacts. That way you don't need to go sorting through pages of information to see what that one contact said or did.

Avantages

STS is very user friendly. Having some experience in Delphi, I was able to make the transition to STS easily.

Inconvénients

Reporting at times can be inaccurate. Reports will randomly show no revenue for groups that have been entered with revenue. Also STS has yet to successfully integrate with our Operating System, though that is probably more the fault of the OS than STS.

Avantages

It is easy, self explanatory easy to learn.

Inconvénients

I don't like that the BEOs have the Sales Manager listed on them and not the Catering Manager. I also don't like that the resume only shows the account name and not the booking name.

Avantages

Running the reports are easier compared to our older program (Five Star)
It's easier to search when you are looking for a particular event.

Inconvénients

When looking at the function diary, you should be able to type the date instead on clicking the calendar.

Avantages

How fast it works and I find all my answers regarding groups.
It's always the number one to go to if I needed to get to the bottom of a group

Inconvénients

In order for me to get to a change that happened within a group, I wish there was a shorter route to do so

Avantages

Ease of use and access that I can utilize anywhere. Meeting and catering easy to load into system and calendars easy access.

Inconvénients

Nothing. everything is pretty simple to use and access. Not many glitches like older programs in the past.

Avantages

I like how I can access everything from home. Prior to our switch to the cloud, we used the desktop version of STS which made it difficult for me to access outside of the office as I use a Macbook at home. I do also like its ability to store all of our information (documents, emails, contracts, etc.). All of our needs are in one place.

Inconvénients

I still have some technical difficulties when it comes to moving or changing events. Sometimes the service charge or taxing area is adjusted, then saved, and it still will not show on the catering functions as changed. I also have trouble deleting an event as we were reorganizing our accounts and contacts into new groupings and accidentally duplicated some events. I try to delete them and it will not work.

Avantages

The STS system is largely intuitive to use. features are well placed and easy to find. Customer service is responsive and the team has adapted well to transitioning from using STS from Delphi. Far more "bang for the buck" with STS vs Delphi as well.

Inconvénients

I wish the back end reporting was more robust and I would like to have the option to create custom reports (like Market Vision)

Avantages

I like the ability to input your daily calls into STS and then at the end of the week you are able to send your report to your Manager or to your Director. I also like that you are able to create traces and add notes to setup reminders for clients that you will need to follow up with.

Inconvénients

I would like for the opportunity section to be a little different when making calculations for different cabins when using the cruise ship format that I am currently using.

Avantages

This keeps my clients and a regular contact. Keeps me very organized and stores all of my conversations with the clients. I would recommend this program to any sales managers in any business.

Inconvénients

I have nothing that I do not like about this software.

Avantages

Reporting aspect of the system, once we figured out how to get what we needed.

Inconvénients

Learning all of the tricks to make it work for us

Avantages

The software is intuitive and offers a lot of great functionality that is missing from older systems - like the ability to automatically log emails that are sent and attach them to the correct account. I also appreciate that there are a few different ways to navigate between different areas of the CRM, whether you use the search bar, the "rocket ship", or click on the accounts tab.

Inconvénients

Certain things are difficult to find sometimes - like the contact name for a group. Also, changing the contact name on a group is a hassle. These are relatively minor annoyances, though.

Avantages

STS Cloud is our Proposal and Contracting System. It has ease of adding and updating Clients in the system. The Calendar makes it easy to keep track of what you have going on at your venue. From Meetings to Banquets to back of the house goings on, it is all on your Event Calendar. I also like the daily Dashboard. This gives you your week at a glance, making it easy to plan your weekly strategy.

Inconvénients

The Function Diary is a little confusing. It seams like it would be easier to just have the Event Calendar. On the Proposal Path side, once your have a Proposal that is to become an event, it doesn't convert to a Contract in STS>

Avantages

I like that it is web based and that it runs rather quickly and efficiently.

Inconvénients

There are many little things that I find to be not user friendly. Having come from a property that used Delphi.fdc I find that there a lot more features with that system than with this one.

Example - hiding details from an Event Order, Copying Event Orders, Referencing Event Order Numbers, Merging Event Orders, Sorting Data, Searching Bookings - all much easier to do in Delphi.fdc

Avantages

Easy to use, great layout, love that its cloud based. Can work remotely if needed.

Inconvénients

Software is very slow. Reporting is hit and miss. Would like to see increased speed and reliable reporting. I also use to for two hotels, and when I copy a booking it brings over the rooms from one hotel to the other on the back end, even to the screen is blank when I enter in my rooms.

Avantages

Easy to learn and you can find everything very quick

Inconvénients

There is no option to copy the same event with the complete information already filled in.
Also when you want to save the changes in the PDF Beos there ir no option to select some of them and is one by one.

Avantages

The functionality of the program is great having multiple spots for inputting different items and ways to solidify your clients have a contract they can completely understand.

Inconvénients

Wish that you could have all rooms on the same contract to save paper.

Avantages

I like that everything is so convenient and easy to access

Inconvénients

I don't like that it doesn't let me edit on somethings. I have to get out of it and then go back to edit.

Avantages

Versatility of implementation of changes and ideas

Inconvénients

No word option only PDF - for formatting it would be nice to have word

Avantages

STS has a simple, clean design that is very user-friendly. It's consistent and reliable, I don't ever "lose information" or have to wait for processing. It does exactly what it says it will do.

Inconvénients

The search function. If you hit enter, the search doesn't work. You have to just type in the search words and wait, but muscle-memory has me hitting enter because that's how every other platform operates! It seems minor, but it's oddly counter-intuitive and I notice it a lot.

Avantages

I think overall this site is pretty easy to navigate and user friendly.

Inconvénients

I don't like that this software does not integrate with our PMS system, Opera. It creates twice the work in most cases and I find it to be a chore to use STS instead of it being something that makes my job easier as a sales software should.