Mindbody

Avantages

The scheduling interface is good and can see all the details needed.

Inconvénients

There is no way to do paid in or outs. And there is not a report that has everything covered that is needed. Need to access four different reports to get all the information needed.

Avantages

The human representatives are amazing - they listen, they're efficient, and knowledgeable. The sales reports are easy to download and the data is compelling and relevant.

Inconvénients

I wish I could award multiple memberships to one client.

Avantages

I love how easy it is as an instructor to pay attention to my class attendance and scheduling.

Inconvénients

I would love to be able to access payroll details from the app.

Avantages

Overall they cover our needs as far as scheduling and pos.

Inconvénients

They lack integration with bigger outside vendors which would help streamline some processes for us. Additionally - the scheduling process can hinder sales as clients have to be logged in to purchase products or services through MB.

Avantages

Alot of options, reports and ways to use the software

Inconvénients

kept increasing the price every year and no loyalty to long term customers

Avantages

Ease of use for signing up for classes and gym time.

Inconvénients

Sometime the servers go down for a few minutes and we can't sign people in for that time. (Gym front desk)

Avantages

Mindbody can handle most of what our growing business throws at it. Support is wonderful and they can help you do what you need to do.

Inconvénients

It has some hard road blocks in the software architecture that can be frustrating.

Avantages

Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app.

Inconvénients

It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible.

Avantages

great for marketing. I really enjoy their templates to use for email campaigns where i just need to change some stuff around.

Inconvénients

has some technical problems. Some of their customer support aren't too helpful

Avantages

The simplicity and user friendly app available on phones.

Inconvénients

Mindbody is quite pricy for clients to have an account with.

Avantages

This program is very easy to use, we have multiple spas, and they inter contact, east to book clients, had membership and cand set any date to make it customer friendly. The have amazing customer support if you have any questions ever.

Inconvénients

There was nothing we did not like about this system. This is the only system i would ever use.

Avantages

Ease of scheduling and booking clients. Payment processing.

Inconvénients

Need family based profiles. They only do individual profiles which causes issues with families.

Avantages

los programas y guías para conectar con nuestra mente alinear nuestro cuerpo, el personal súper calificado y muy profesional. La plataforma de lo mejor super completa, actualizada, con organizadores, calendario, control de pago, planificador... etc.

Inconvénients

En sí esta super excelente. Solo le agregaría hacerla más entretenida, más dinámica.

Avantages

Pretty comprehensive interface you can get up and running pretty quickly. Allows you to see your schedule.

Inconvénients

Always raising the price. And sometimes the tech support was not there to help me

Avantages

Mindbody is very easy to use and through the application, I am able to plan ahead while away from work.

Inconvénients

Would like capability to layer appointments with same provider

Avantages

Biggest name. Expensive with huge amount of functions one does not know what to do with.

Inconvénients

Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

Avantages

there is nothing worth for anyone to pay for Mindbody. They are big, they dont care about you little money every month. They have the good tech focusing on to make their review looks good but not doing they suppose to do.

Inconvénients

Their management is very sloppy. techs are spoiled. Nobody care about their business. if you really care about yours, stay away from this damn site

Avantages

Easily navigatable and easy to make changes

Inconvénients

No issues at all with MindBody, it was my favorite of the scheduling programs ive used

Avantages

Everything all in one place. Schedules, appointment counts, contracts, payment.

Inconvénients

Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.

Avantages

ease of use and functionality. I'm able to store account info, take payments seamlessly and utilize scheduling in one app

Inconvénients

the log in process was a bit tricky at the beginning

Avantages

*Business app is helpful for quick glances at accounts and sales
*varying reports

Inconvénients

*This program is made for the boutique industries of estheticians, workout studios, etc. My company uses it for dog training and there are a lot of workarounds that we have to do to make the program function for us. It would be great if I owned a yoga studio but unfortunately, I don't.

Avantages

I asked to cancel several times. Because I was not getting any leads .a very expensive booking system

Inconvénients

I was on market place and didn't get any new leads . And couldn't cancel I'm still trying to cancel.

Avantages

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Inconvénients

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Avantages

What I like most about the Mindbody app is the ease of use.

Inconvénients

What I like least is when I get dropped and have to sign in again and I only have a few minutes between clients.

Avantages

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

Inconvénients

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.

Avantages

Its helpful for booking lots of workout classes

Inconvénients

It's not easy to navigate to my membership or studios I regularly book, it seems to prioritize showing me studios I've never been to and don't care about.

Avantages

It is easy to use, always helpful when I have questions.

Inconvénients

When there are updates, the entire system does not work.

Avantages

Schedule reminders would notify me frequently, often when I had completely forgot

Inconvénients

Client management needed more options for communication

Avantages

The interface is great and easy to navigate.

Inconvénients

I wish you could create sessions and classes from the app.

Avantages

It’s pretty easy to use. Our area uses the Mindbody app consistently for scheduling and I like that people can find us on there.

Inconvénients

When you call for help, it takes a very long time to get your questions answered. The person who helps is offshore and sometimes is hard to understand or it’s difficult getting them to understand what you need. Mindbody is also very costly for credit card fees.

Avantages

Its easy to use. It shows all my appiontments easy.

Inconvénients

Sometimes its lags or takes a while to load.

Avantages

The UI's are nice and clean. There is a lot of functionality

Inconvénients

It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow.

Avantages

MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers

Inconvénients

customer service does not respond quickly. the software is a bit slow and bugs

Avantages

Fairly easy to use the email functions and member communications functions. I was able to teach myself or use help topics to figure out how to do most things.

Inconvénients

Reporting is not easy to use or to find. The system has multiple limitations and is not user friendly. There is no "shopping cart" experience where I could resell or cross sell. Customer service is a nightmare.

Avantages

finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.

Inconvénients

I’m just disappointed on its customer services. it takes a long time to take action.

Avantages

easy to navigate and use both on the business side and as a consumer

Inconvénients

Cannot easily pay for another client and is time consuming to look up retail items individually rather than quick links or ability to scan

Avantages

Many of the businesses I collaborate with use Mindbody. It is easy, effective, and saves business owners time.

Inconvénients

They keep updating with the times and take in business feedback.

Avantages

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

Inconvénients

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Avantages

It has so many features! As an admin, I have the freedom to customize the services we offer.

Inconvénients

It has so many features. It might take time to familiarize everything.

Avantages

Mindbody is very efficient and user friendly.

Inconvénients

I honestly can't think of anything. Ive used numerous e-charting/scheduling systems over the years and MindBody is definitely one of the best.

Avantages

Cost, but if you want anything of value it is an add-on and they integrate with other companies.

Inconvénients

They refuse to handle or solve any problems issues in house. They outsource staff with people who don't fully understand the issues and never solve anything on the first attempt.

Avantages

Easy to use and easy to change things. Also schedule online is easy.

Inconvénients

There are 5 different ways to do the same thing.

Avantages

What I like about MindBody is it is easy to use. You will be able to see all the details of the members and all transactions that was made on the account

Inconvénients

What I don’t like about it is that sometimes we are experiencing an error or loading issue. Sometimes if I am going to update the information of a member it will not accept the updated information. Sometimes software is down.

Avantages

Easy adding and cancelling clients from classes and appointments.

Inconvénients

Reports very limited on basic version. Especially monitoring customer account balances (# classes left).

Avantages

I used this product mainly to sign people into class and occasionally to book people in for a treatment. I appreciate that Mindbody offer the opportunity to do both and allow for therapists to run their practice out of the studio. I cannot comment on the quality of charting options available.

Inconvénients

I have used this platform for 8 years and I have never grown to love it. It frequently glitches. It isn't the most user-friendly. The last time I used it, they were trying to implement a new UI to sign people into classes. Instead of presenting an inviting, easier format, it's just incredibly annoying and counter-intuitive. Turning the prompt down once doesn't work; every time I log back into my account I have to click on a small button to use the old version.

Although I don't know the cost, I have heard from many that it is very expensive for what it is you're getting.

Avantages

MINDBODY has been the only booking software I have used. I left briefly and boy was I surprised. I know they are the most expensive but I was able to cancel other contracts that I used and put that money towards MINDBODY. Their system is the easiest to understand, work with, set up and use. Visibly easy to follow directions and very intuitive.

Inconvénients

The price. When I started with MINDBODY, I had many benefits with my subscription. As the years have passed, they took away all of the benefits except the extreme basics and moved them into the higher priced subscriptions. I held off as long as I could before finally going to the higher subscriptions. They have done an excellent job in developing marketing, emails or texts. As a massage therapist I am not technically savvy so I welcome, not having to get other vendors to help market, manage my online presence.

Avantages

I love the ability to print and send off monthly reports. It makes it easy from an accounting perspective. Clients love it as well to book into classes, cancel classes, or looking at the schedule.

Inconvénients

Yes, it's a bit on the pricier side, but costs less than an accountant and I get the data I need. The ease makes it worth it.

Avantages

I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.

Inconvénients

It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.

Avantages

Easy to use for appointments; the schedule can be customized with colors; appointment lengths can be set but also overridden if needed; there are plenty of cues to help you know if someone has a membership or has a credit or negative balance.

Inconvénients

While it's a decent POS system, it's NOT an accounting system. Tracking can be a little confusing from an accounting aspect. For simply knowing what you sold at the end of the day, it does fine.

Avantages

It is an easy system to use. Very user friendly, especially for onboarding new employees to use.

Inconvénients

It can get a little glitchy. Often times employees are not able to log in.