Mindbody

Avantages

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Inconvénients

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

Avantages

Large network of users - had potential to reach new client base

Inconvénients

Too many glitches in the system - payments, scheduling/signups, and livestreaming all had major issues

Avantages

The MindBody Platform is easy to navigate.

Inconvénients

The technology doesn't support our gym's scheduling format.

Avantages

It is friendly user. I find that I can check out patients and product super easy.

Inconvénients

There is not much that I do not like about Mindbody. Sometimes finding a payment has too many steps for my liking.

Avantages

I love how easy it is to navigate and manage client info. It’s a time-saver, and I see improvements every time I use it.

Inconvénients

The reporting system could be a little more flexible, but it's functional for what we need.

Avantages

I like the professional layout and ease of information at my fingertips when i log into one of the 25 studios I work at. Reports including personal review of my service and totals of clients visits, satisfaction and great CRM intuitivity.

Inconvénients

I would love one account in my email that lists all the locations I work at for ease of log in especially when working two different studios in one day.
The web version is okay but the mobile version can be laborious.

Avantages

Mind Body Online has a smooth design and the way the information/reports are presented is very easy to understand. Its automation features are very handy and easy to program

Inconvénients

Sometimes i have found reports having discrepancies between them, yes i am aware thaty it depends on how the information was input in the system. Also it creates "transactional" reports but "historic" reports tend to change over time. - Programming MBO culd be cumbersome

Avantages

I enjoy the simplicity & ease of use. As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place. Running reports is a lifesaver because it helps me drive business and understand trends for the fitness clubs I manage.

Inconvénients

Some of the settings can get a little confusing at times, but support is always available so I never get stuck for long.

Avantages

In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today

Inconvénients

Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.

Avantages

It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7.

Inconvénients

It was difficult to send emails out to members if we had any changes to our class schedules.

Avantages

I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain.

Inconvénients

Their customer service is trash. I was never listened to about my concerns or needs.

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

The core software has robust functionality, however the system is complex and not intuitive. I spent 6 years working in the software so I had learned over time how to accomplish what I needed to.

Inconvénients

The system has a lot of issues and bugs. You will frequently run into issues where payment processing is not working. The core software functions okay, but the major issues lie in the add-on services like MessengerAI, Branded App, and Marketing Suite. I've tried all of these add-on services only to find that they don't function as promised.

Avantages

Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.

Inconvénients

The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package

Avantages

I love the ease of using the platform and the fact that I have everything in one place. The most recent feature -- contactless payments-- has been a game changer for our business. We are able to charge students who come into our studio using the business app from our phones. I also love that there is a marketing feature I can take advantage of to send out communications to our members, without having to pay for a separate service. Mindbody customer service has been excellent -- every time, I have an issue, they are quick to solve it for me and I don't have to wait on hold to reach an agent.

Inconvénients

Mindbody takes a lot of fees for new clients that sign up using the platform. On top of merchant credit card fees and the monthly subscription fee, it really reduces my margins.

Avantages

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

Inconvénients

A rather long list.

1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense.

2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this.

3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing.

This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

Avantages

Nothing in particular. Very complicated system, not user friendly at all, too expensive plus they charge you with a Technical Account Manager fee on top of your monthly fee

Inconvénients

Very bad service. They constantly have bug issues which they cannot resolve for weeks and they dont care if your studio is loosing money in the meantime

Alternatives envisagées 

Pourquoi choisir Mindbody 

Pourquoi passer à Mindbody

Avantages

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Inconvénients

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

Alternatives envisagées 

Pourquoi choisir Mindbody 

Avantages

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Inconvénients

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Avantages

NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!!

Inconvénients

Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised.

Avantages

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Inconvénients

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Avantages

We run a large health club and MindBody has the features to allow us to run all the aspects of our business using the software. They also have excellent customer service.

Inconvénients

The reports should all have the option to allow comparision to the prior period, especially the sales reports. It should be easier to import a list of clients into Messenger to allow you to text a large group of clients.

Avantages

Bait and switch program. No.Transparency of programme features prior to paying your first month. Do not agree to make a first month payment or check mark any boxes.

Inconvénients

Customer service bounces you around to avoid discussing cancellation. Their contract will lock you in to 12 months. At exorbitantly, overpriced cost to your business 250-1000 MONTHLY! for services that are provided at thirty four dollars a month through schedulicity,vagaro for small salons. Scaled TOO LARGE for a small salon.. on boarding will cost you. It is not included in your monthly. Click buttons will charge per click on your site. There are so many hidden charges.. any monthly subscription will be the beginning of spending. Someone has been pilfering in my account changing my subscription type when I haven't even been online.

Avantages

From the end user standpoint, very easy to click links and pay

Inconvénients

Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use.

Avantages

Easy to navigate. The support team are very helpful and always finds the answer. They also advertise me in the general app.

Inconvénients

The price for my small business. Should find a way to price according to size. Also they added on the app if ppl found me through the app, MD takes a chunk out of it. Which is fine but clients don’t pay attention and choose that option and then I lose out.

Avantages

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Inconvénients

Having a time slot - mileage willing to travel - and available search options would be helpful.

Avantages

It is well known and reliable for the most part. good customer service if there is an issue.

Inconvénients

The product search experience is terrible. If you include a space in the search that doesn't appear in the way the product was entered in system then it doesn't show up. for example I searched "post card" and nothing came up because it's listed as "postcard" in the system.

Avantages

I like that the platform is becoming more full spectrum service. I can do a lot more than I used to be able to and I love the idea of one stop shop kind of experience. I don’t need multiple programs to run my business anymore.

Inconvénients

I think there are some more intuitive features that could be added, maybe more pleasing layout (aesthetically)

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

I liked the reporting, the MB app, and the option to also have your own app.

Inconvénients

The cost, the clunkiness of the backend software and the lack of customer support for the cost.

Avantages

As a consumer, I think it is extremely beneficial to be able to see classes from different studios. And as a studio owner, there is a special piece of marketing that is connected to this platform.

Inconvénients

I think from a studio standpoint, it can be difficult to manage all the features of mind-body.

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks.

The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system.

Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours.

Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort.

As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

Inconvénients

I strongly caution against engaging with Mindbody for your business needs.

Avantages

There are so many reasons why we use MINDBODY, the usability of the platform from a business and consumer perspective. It's globally recognised and I always enjoy the sharing of insights. Reports are easy to run and it adapts well to mobile use.
Our social marketing agency also uses MBO, so it makes our job easier.

Inconvénients

I sometimes find it can be clunky in terms of users journey/steps - you have to click back and forth, with too many clicks for each step. You also have to wait for the screen at each step.

Avantages

All the different reports are good. User interface seems pretty straight forward.

Inconvénients

Response lag. Contact Logs window doesn't close when you select one. Sometimes I would like to run reports with if/then options, but I've learned to work with what's available. I don't really like the marketing suite, but we don't pay for any add-ons either. It takes a long time to fix bugs.

Avantages

The Lay out of classes was pleasing to the eye.

Inconvénients

Customer service took forever to respond.

Avantages

Nothing at all. My experience was different. Poor customer service, poor customer support. Generic emails that the support team is sending. The issue was that after my subscription, I couldn't have access to the app for two weeks. I ended up canceling the subscription.

Inconvénients

The so-called 3 months free promotion they have going on is not free. They will lock your account until the time expires. So basically scamming people.

Avantages

Mindbody has every single functions we need and can think of. And the team keeps bringing out new updates to improve functionality and flexibility for studios.

Inconvénients

Sometimes some functions are hidden too deep in the setting menuss

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

It has easy scheduling, apps are easy to use.

Inconvénients

Very hard to set up appointment types and get them so everyone can see them. Very difficult to sell product out of. It may be okay for gyms, but not great for clinic settings

Avantages

Pretty easy to use overall. We switched from a very basic software program so initially the features were nice and allowed for different sales paths that we enjoyed offering to clients.

Inconvénients

Constant price increases and upcharging for features.

Avantages

Mindbody continues to improve every year.

Inconvénients

Sometimes there are bugs in the system that cause glitches or downtime.

Avantages

Available across the country so clients can book in advance.
Ease of rosters

Inconvénients

Expensive. Have to have an instance for each site.
Recent Upgrades were not Upgrades. They messed things up.
Inability to customize reports.

Avantages

Amazing tech support both on the phone and online. A comprehensive suite of products that can handle many different gym setups with a wide variety of services. The mobile apps are great for trainers and clients to manage their training schedules.

Inconvénients

Mindbody has become increasingly more expensive over time. The tiered approach initially worked, but you really need to pay for the premium to get all of the features - many of which were not necessary for our needs. There is value only if you can leverage the entire suite of products.

Avantages

Fast to respond and pleasant support team. Haven't had any sort of outage.

Inconvénients

Marketing text can have scheduled time to send text. Insites tabs don't all correspond and require multiple different topics to get the info we need. When creating list for emails / text I have to download list, save a new excel file and re-upload wasting time. emails don't match when sent and viewed through phone. Notes do not allow enough text without buying an external application.

Alternatives envisagées 

Pourquoi passer à Mindbody

Avantages

It was easy to setup client appointments within the application

Inconvénients

The calendar looks a bit wonky so I used a different calendar alongside this.

Avantages

It is very handy to be able to use with multiple locations and the interfact is pretty user friendly

Inconvénients

Lots of bugs and things take a bit to get resolved

Avantages

I love that recent client searches always pop up! It is a life saver.

Inconvénients

I wish the interface looked more modern, sometimes it feels vintage.

Avantages

Easiest to use compared to other scheduling systmes

Inconvénients

the least i like about the system is that it is a bit pricy

Avantages

Flexible client scheduling, calendar, employee management

Inconvénients

No dark mode, updates break some features, slow ui and updating

Avantages

It had all the features you needed for operating a small fitness studio

Inconvénients

I can’t remember the specific details at this time but I remember that I wasn’t able to offer session packages in a certain way and had to switch to biweekly billing as a work around.

Avantages

I love the user-friendly interface, the streamlined scheduling, and the seamless integration with other platforms like Zoom and Shopify

Inconvénients

The mobile business app lacks some features, making it difficult to manage all aspects of my business on the go.

Avantages

NOTHING! My experience has been nothing but problematic.

Inconvénients

-Customer service is awful
-Expensive
-They lock you into contracts without you knowing
-Will not tell you if your account rep leaves the company

Avantages

I like that we can handle almost all of our business needs in one application.

Inconvénients

I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.