Lightspeed Retail

Avantages

Aucun. Lightspeed ne peut être utilisé en Belgique pour du b-to-be

Inconvénients

Ce sont des voleurs qui vous vendent du rêve et quand vous devez implémenter le logiciel….il n’y a plus rien. SAV inexistant.

Avantages

Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.

Inconvénients

Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.

Avantages

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Inconvénients

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Avantages

The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store retail stock.

Inconvénients

Overall, it's a large service and there are a lot of configurations to be set up. I also had to get a separate plugin (from a 3rd-party) in order to fully get my POS and website to sync.

Alternatives envisagées 

Hike

Pourquoi passer à Lightspeed Retail

It was more comprehensive, relative to the services and features I was given access to.

Avantages

It's simple to set up. With the credit payment system integrated, it avoids dealing with a third party system.

Inconvénients

The down time when their service fails on their end. We've had transactions completely disappear after the customer already left, thus losing not an insignificant amount of money.

Alternatives envisagées 

Clover

Pourquoi passer à Lightspeed Retail

Set up cost was better, and the ability to use our own equipment was better suited to us.

Avantages

Easy to create promotions for certain products. Helpful that the platform can also be used for inventory management and restock levels can be set. Also good that it syncs with Shopify.

Inconvénients

The reporting mobile app could be improved. The app sometimes glitches and is slow to update.

Avantages

Light speed offers some of the best Retail software on the market.

Inconvénients

I wish we had chosen this software earlier and not wasted money trying out others.

Avantages

It was so dumbed down that anyone could use it, sadly this also makes it vulnerable to security breaches and theft

Inconvénients

Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets. Terrible service overall.

Alternatives envisagées 

Clover et Hike

Pourquoi choisir Lightspeed Retail 

QB POS End of life

Pourquoi passer à Lightspeed Retail

The salesman was relentless and lied to me about it's capabilities even with detail Q&A. I was mislead by their white papers and sales process only to be dropped like a hot potato and bounced from department to department with no resolution or solutions. They refuse to escalate anything to a management member.

Avantages

Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.

Inconvénients

Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.

Avantages

Importing spreadsheets and not having to create individual items to prepare for the PO.

Inconvénients

CUSTOMER SERVICE!!! Unless you have a very small company with maybe 2 employees and 30 products, the representatives won't be able to help.

Avantages

It is a very user friendly system. New employees learn very quickly

Inconvénients

I started with Lightspeed over 5 years ago. I have my own payment system and now (within the last year)they are FORCING me to use THEIR system. I have been told my fees will go up if I don’t use their system. I would have never started with the system had I known they would be FORCING their system on my small business

Avantages

I never got a chance to actually try the product. We purchased a company that used them and the transition was supposed to be "seamless" during our free trial but they transferred inventory from a marina (not the company we bought) several states away and they were locked out at the first of the month and could not do business. We called Lightspeed to let them know and we were then locked out of OUR "back end" and we could not get customer service help to get us back in. They are still trying to bill us, changing their name by one or two characters to get around the block that we have on our bank account for any payments to them. As of May, they billed us for $516 (we terminated on the 7th day of our free trial via multiple emails and a phone call) and then signed an affidavit with our bank that we have a contract so they could use our new debit card info for auto-billing. This is FRAUDULENT and we have had zero contact from customer service in 3 weeks since we filed a claim.

Inconvénients

[sensitive content hidden] the Customer Service Rep. - would not get back to me on issues, did not try to help when I was beyond frustrated, sticks to the party line "sign into your back end" even though that was the entire issue. Refuses to cancel billing.

Avantages

Ease of use and easy to track sales. Payment processing is good.

Inconvénients

Nothing of great concern. Good for high sales

Avantages

nothing ITS ABSOLUTELY HORRIBLE!!!!!!!!!!!

Inconvénients

the customer service is completely horrible. I have been trying to cancel my subscription with the for 2 months now and still no luck. They just have me jumping through hoops sending me from one person to the next.

Avantages

I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.

Inconvénients

I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system.
I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.

Avantages

Good foundation. Simple to use POS with valuable connected integrations.

Inconvénients

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Avantages

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Inconvénients

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Avantages

Nothing. Wasted my time and energy with false promises of functionality. Total fail. Terrible experience

Inconvénients

Questions I asked at demo:
Does it include integrations with Woo and Amazon? Told it did. It does not! Demands additional software to integrate with Woo, Amazon, and Shipstation.
Where is support? Told North America. It is not. 4-6 days to get email response. Phone support has no answers, creates email chain.

Avantages

Appears simple and easy to use, simple to set up and cost effective.

Inconvénients

Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty.

I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.

Avantages

Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw.

Inconvénients

Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat.

Avantages

Canned reports were good, Intuitive for the most part.

Inconvénients

Very lacking in customer service. Unwillingness to meet specific requirements, dismissive.

Avantages

Help desk , they answer soon but for my case couldn’t help at all , just referred to higher level with no result

Inconvénients

Inventory management , huge inventory deduction with no reason

Avantages

the amazing POS and Inventory management offered from Lightspeed.

Inconvénients

That we didnt start using Lightspeed earlier.

Avantages

User-friendly and makes it easy to manage inventory, process sales, and check stock quickly. Helps speed up transactions and reduce errors. The system’s ability to handle multiple payment methods is also a big plus.

Inconvénients

The system can sometimes be slow, especially during busy times, which can frustrate customers. There’s also a bit of a learning curve when it comes to using some of the more advanced features.

Avantages

When it was Shopkeep.
It has only gotten worse with every update.

Inconvénients

They buy out the competition and change the system to a new hybrid version every other year.