Lightspeed Retail

Avantages

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS.

Bonjour Mr Kerkhove,

Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed !

Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié.

Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte.

Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable.

N’oubliez pas que les paroles s’envolent et que les écrits restent !

Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ?

C’est bien noté et la facture sera acquitté comme il se doit.

Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients.

Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Avantages

Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant

Inconvénients

Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser.

Avantages

Personnalisation des boutons et des categories

Inconvénients

Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.

Avantages

I wanted to share my recent experience with Lightspeed POS and their customer support

Inconvénients

Nothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.

Avantages

I am a credit card processor that recommended Lightspeed to my clients
None of my clients are able to get custom service
It’s so bad that I personally been trying to email light speed and call for the last 5 days
The only response I got is “how can we help”
Once I wrote what I needed , no one ever got back to me
I’m going to recommend to all my clients to leave lighspeed
I’m even going to buy them new pos systems just not to deal with lighspeed anymore
Non of my retail or restaurants were able to get customer service
I’m writing this review to help other in their pos decision
Please save yourself a lot of headache and not to use this POS system
I have nothing to gain by telling you this

Inconvénients

Customer Service is beyond horrible
I’ve been calling them and emailing them with no success

Avantages

Ease of training - So simple a caveman could use it

Inconvénients

Customer supportPayments not applyingCustomer support

Avantages

The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.

Inconvénients

Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses.
1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day
2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day.
3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates.
4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated.
5) Having the ability to offer a discount for a bulk purchase is something that should be automatic.

Avantages

We operate 4 Cannonball Cafés in Jamaica. This is our second year of using Lightspeed. When we bought the business in 2016, we installed another company's system which, after a few months use, revealed it's weakness for use in a multi-unit business.

We plodded along for awhile under the "Better to stay with the Devil you know..." philosophy until a sharp eyed customer got very upset because she noticed the price of one of our specialty coffees at one location was vastly different from another location... we had made a late night keystroke mistake entering the updated prices!

What caught our eye with Lightspeed was the powerful Back-of-House infrastructure that allows us to make REMOTE CHANGES to our menus, our controls etc IN AN INSTANT on our phones, tablets or computers: last year on a trip to China, we got a text from one of our managers requesting a menu addition - somewhere over the Pacific at 40,000 feet, my wife added the item and went back to sleep!!!! The level of detail that supports our business goes far beyond what we could imagine - while a lot of detail & thought has to go into setting up Lightspeed initially, that effort pays dividends when using the system.

Finally, the support we get from the Technical Support team is amazing - the Techs are all very well trained, are extremely knowledgeable and can resolve problems that are outside their Lightspeed purview: in September, a store was having a weird connectivity problem that was traced by [SENSITIVE CONTENT HIDDEN] in Te

Inconvénients

Have not found anything to dislike about it.

Avantages

Looks nice if you spend the time to set it up

Inconvénients

Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story.

The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon)

The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am)

It is not possible to use the inventory option in bar because they can only have units, it

Avantages

Onboarding and setup was a breeze - After signing on, we were tasked with a tutorial and onboarding process which, at times, was drawn out, but VERY helpful. It was a great learning tool and incredibly useful. They offered additional resources, but given my stubborn nature I set out on my own. The onboarding process was fairly easy. Painstaking, but simple. There were a few tasks that more difficult than necessary though. Like building the floor plan. I am very meticulous and there were not many options for the design, but I was able to figure it out with assistance from the help desk.

Very customizable layout and very versatile - The overall operation of the system is very easy, but not basic. Ease of use is key to me, especially when training new employees or adding/changing features. Need a new menu item on a certain screen? 30 seconds. Need to reorganize the layout? Just drag and drop. Color code menu items? Sure why not. We change our menu daily/weekly, so this was an important feature to me and my FOH manager. GThe back end and reporting is excellent as well. I was able to show the owner how to access the dashboard and view sales and sales vs goals. I can see how many of (X) item I sold when I ran it as a special, or how much of a certain item I sell week to week. We use it as our time clock, and even my BOH with ZERO knowledge of the system figured it out in seconds.

Inconvénients

The only major complaint I have is that there aren't enough credit card processors integrated in to the system, which is crucial to me.

Avantages

I barely used this product. What sold me on it initially were the demos in being able to have a simple interface for my employees on both the retail and restaurant side and a much more detailed backend than square that supposedly integrates nicely with Quickbooks.

Inconvénients

I was very specific about my operating needs. I am also very busy with small children and multiple businesses. The onboarding was described as very simple, and it was not. I needed three systems, and was told that was what I was paying for. They shot me an invoice which I did not read thoroughly enough. They put in fine print on the invoice that the invoice and payment is acceptance or their sales terms which you have to then go to their website to read. Once I asked for the hardware items that they did not send me, they also charged me for a bunch of extra software that were not part of the original sales discussion or even the second sales discussion. They never refunded me for two years of unused software when I decided that I was not interested in doing business with such a shady company. No class.

Avantages

Like all other softwares, it has an easy interface

Inconvénients

The support, the ease of setup, the payment process link with the hardware, the speed of service and response from the tech team

Avantages

With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.

This will not only improve efficiencies but your sales will help you come up with better competitive ideas in your business.

Inconvénients

Their website didn't have video tutorials on how to use their software on the more advanced stuff, but after communicating with tech support within a few minutes I was able to understand and master the interface.

Avantages

saves a lot of time, compared to a Maitre D and others. When I hire new staff they are ready to operate alone after half a day of training. Easy to set up menu, self explanatory. Easy to desing and customise your screen with your kind of operation, (I do table service and grab and go) Great updates, the sofware is getting smarter every couple of months. No heavy backstores and no crashes in 2 years. Custumer service is quik and efficient (called them only once in 2 years)

Inconvénients

a bit pricy but would not go back to anything elese.

Avantages

Ease of use. Easy to train. Cloud based system makes bookkeeping super easy. Integration with moneris.

Inconvénients

Bill splitting can be a little more intuitive. Would not let me edit labour hours once uploaded to cloud which I found weird. Some type of emergency offline back-up would be helpful as well.

Alternatives envisagées 

Pourquoi passer à Lightspeed Retail

Avantages

I love how easy setting up the system was, as well as training are staff how to use it was very simple.

Inconvénients

One thing to improve would be the communication between order ahead and the POS so you can set inventory levels on products and have it subtracted from both sites.

Avantages

1. They have a fast support response team. They won't have an answer for your problem but they will pick up your call.

2.Lightspeed is a good price point for their software. You can have 7 iPads with lightspeed but only pay for 5 systems. This is great if you need to accept payment in different parts of your store. Downside is you can only be using lightspeed on 5 devices at a time but thats fine, you usually never do.

3.They are constantly updating their software, better or worse. I know they are listening and trying to update the software asap.

4.Its iPad based, if you need to switch to another IPAD based POS its easy.

5.The interface on the iPad for ringing customers up is intuitive. If you set up your categories correctly and color coordinate and place your items strategically, light speed is very easy to use and it doesn’t require much training for younger staff.

Would be great only for small stores, Any store that has tons of customer rushes or restaurants should stay away.

Inconvénients

I am only writing this review after a WHOLE YEAR of using horrible Lightspeed experience.

Avantages

It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Inconvénients

Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Avantages

Easy setup with great support from staff. Great reporting capability. Easy to set up users, products, etc. Great support staff who will help with any and all issues at any time. Can handle almost any need that a restaurant has.

Inconvénients

Longer learning curve than some other systems but with practice is becomes easy to use.

Alternatives envisagées 

Pourquoi choisir Lightspeed Retail 

Avantages

I have nothing good to report about this POS system. We recently used this POS for a festival and the system, system support and ease of use was so disastrous that every single trader was unhappy with the system. We have done many festivals, used many different POS systems, but this system was clunky, it took 11 push button steps to complete a transaction and the support on site was literally non-existent. As a consequence, the customers had to wait, and we had to spend valuable time looking at the entries of the system rather than interacting with the customers. At the festival we lost opportunities to talk about our product and we lost sales.

Inconvénients

The system is clunky, unfriendly to use in a mobile setting and not in touch with customer service.

Avantages

The Lightspeed software is very easy to learn. I'm not very tech savvy at all, but after a week or two I felt very comfortable with almost all aspects of the program.

Inconvénients

The only negative would be, I live in Newfoundland, we have lots of storms and the power goes out frequently. I do sometimes have to call after outages to sync my ipad with my receipt printer. This probably happens with all POS systems, I've just only ever used lightspeed for my business.

Avantages

It is easy to modify the menu on the fly from your smart phone. Reports are top notch and easy to understand. User management is easy and efficient.

Inconvénients

There are no major cons for this POS as we use it.

Avantages

The software is easy to use. At the beginning we use quite a lot the technical support and always received a great service. Our employees quickly learned how to use the system and enjoy how efficient it is.
Employee time tracking is also very easy; they punch directly on the ipad. No more waste of time compiling timesheets.

Inconvénients

When we started using the software, it was hard to go back to a bill and add an item if one of the other customer sitting at the same table had already paid. The problem have been addressed.

Avantages

Fast, efficient and reliable software for restaurants. Cost effective and bug free for the last 4 years

Inconvénients

Occasionally updates can take a few minutes to load but nothing serious