LEAP

Avantages

software is easy to use, all staff are ale to access a matter and work in real time. During the pandemic and not having immediate access to files the software enabled fee earners to continue working with ease throughout this time.

Inconvénients

Online support is sometimes difficult, a direct contact number for the tech team would be better.

Avantages

Case management is very good, particularly when used alongside Workflows. The accountancy element and reports have made it infinitely easier for me to keep track of finances as the business has grown. On the whole there is good customer service and the community/university are very useful.

Inconvénients

The updates seem to routinely remove features that work or make unnecessary changes that worsen the experience of using Leap. Case in point is on previous versions, you could input an address on a card by searching the postcode. This was removed in the latest update.

Client feedback on LawConnect is that it is temperamental and there have been issues with links not being received.

InfoTrack integration is useful but the added costs are far too high and their sales team have been pestering me for the last two years!

I have had a couple of occasions where the customer services have not been able to resolve my issues and have been quite rude in their responses.

Avantages

Very easy to use, training is always available and tech support

Inconvénients

I have issues some time updating letters but they always help me

Avantages

Being true Software as a Service, it is agile and aids real business continuity.
Adding users, even from different locations is not a problem. With just an internet connection required to access the software.

Inconvénients

There is some functionality that could be improved around efficient accounting for the actual accounts team.
There are numerous reports that can be run, but you either have full access or no access, which is a real shame, with some reports being great and useful, others need some attention to improve to the same level.

Avantages

Everyone can see everything with just a click or two, very transparent. Easy to use on a daily basis for the attorneys and the accounting people.

Inconvénients

Some of the reporting can be improved, but the quality of the reports available are good, just came up short in some areas.

Avantages

I love the one software for all of needs of our firm. The software is easy to use. If there is ever a question, the support is outstanding. The chat is so easy to use, everyone is so professional, patient and friendly and know their stuff. This was our first time using a case management software and we love that everything is all in one place.

Inconvénients

My only complaint with the software are the interest invoices. It's confusing. I would prefer being able to bill the interest on one invoice only.

Avantages

The ability to view documents from remote locations and automatic time saving when creating a document.

Inconvénients

Some of the templates are unnecessarily cumbersome to use and can take a while to load. The updates for each template that I open seems unnecessary as well. A single update each day or week would be more appropriate.

Avantages

all in one is very important to me as i am a solo/general practitioner. it was easy to integrate the other software i used for different fields of law into one: LEAP. transition was easy as well.

Inconvénients

Calendar: at times i cannot change the appointment date and time and a few other nicks

Avantages

We looked at a number of different Case management Systems before settling on LEAP. It is a great product . The mobile app version is fantastic which has the ability to drop documents and pictures on the go into files.
the staff are knowledgeable and friendly.
[SENSITIVE CONTENT] was our initial contact provided us with training and guidance and he was great.

Inconvénients

The webchat is good so you can get instant contact with the helpdesk. More than often they can resolve it there and then. If they aren't able to solve it there and then sometimes at busy periods call back time can be a few hours.
There is a particular issue re forwarding previous emails within LEAP which creates an error message. However LEAP are aware and are working on resolving it.
Perhaps some more follow up training would be good.

Avantages

When we made the decision to move to Leap in 2019 it was a daunting prospect transferring all of our data and retraining people but were put in touch with a project manager who guided us through the whole process. We are now into year 2 of using Leap and as consultancy firm it is important to us that our solicitors can work from wherever they choose, Leap allows us to do that, it's really changed the way that we work. The system is intuitive to use and Leap are very good at updating features and have a stack of helpful information/articles on their knowledge pages, I also love the live chat function meaning the majority of the time you can get an answer instantly from someone if you do have a problem. I'm not sure how we managed without it, having all of our documentation in one place, and the integrations with Infotrack have made our lives so much easier, especially with the new onboarding/AML tools via Ecos.

Inconvénients

At first we found producing fixed fee invoices challenging but that was updated and improved shortly after we moved over to Leap and we have had no issues since.

Avantages

The Accounting package is really useful to help keep track of expenditure on all clients' matters and that the most up to date status of a matter can be identified.

Inconvénients

I would like to be able to tailor some reports to have all the information I need on one document. I have used previous software packages where you can select exactly the columns you need.

Avantages

From the outset I have found everything about Leap to be incredibly user friendly

Inconvénients

Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.

Avantages

Honestly nothing - It does not work for law firms that have a practice that involves - pi, criminal, and class action cases

Inconvénients

I don't like anything about the software

Avantages

Very intuitive, user friendly, layout is easy on the eye, entering information is not too repetitive, easy to find your way around when first time user.

Inconvénients

Accountancy side of things can be confusing when going from old case management system to Leap, the "financial summary" tab could do with being slightly clearer.

Documents in Outlook cannot be saved directly onto a client card, they can only be saved in the matter.

You cannot copy and paste or drag and drop into Leap.

Avantages

LEAP is an incredibly intuitive product; it saves us a huge amount of time.

The system is regularly updated, we love that LEAP reinvest into their product. The support is also brilliant, LEAP regularly contact us and are always there is we need them.

Also, the integration is seamless with other products such as Infotrack and Perfect Portal.

Inconvénients

We had a few hiccups with the accounts integration, but these were resolved with the help of LEAP and Xero.

Avantages

I love the features that you can integrate with Leap.

Inconvénients

I do not like that you cannot tab around all fields, the enter buttons on my keyboard both do two different things in some places, having to print a deposit slip prior to getting the payments over to QuickBooks.

Alternatives envisagées 

Clio

Pourquoi choisir LEAP 

Too many issues that could not be fixed and cost

Avantages

My firm moved over to Leap from another case management system in 2016 and since 2020 have become fully digitised. The general ease of use of Leap has made the transition very successful. The ability to quick view documents, correspondence etc. without having to open the item fully makes reviewing a matter a simplified affair.

Inconvénients

Changes to features one has grown accustomed to can be annonying eg. the firm used to enter criticial information in the Client Details tab so that anyone accessing the matter would immediately see what the current position was, however, recently if any information is entered into that tab then a default message comes up saying "Open for More Information" so that you have to then open it to access said information. This has been raised with the technical department but has not yet been resolved.

Avantages

The layout and look of individual cases. That is about it.

Inconvénients

1) that I can't add more than one attorney (some cases have multiple defendants, thus different attorneys)
2) the billing and invoice features are very difficult to understand and use
3) That i cannot properly change /update case status- not enough varied features for the different stages of litigations.
4) searching for documents in a case file is tedious and isn't always accurate

Avantages

The software is very easy to use to the point that new starters can access online documents on how to use the product and be able to use the same without any direct training. The software saves a lot of time compared to our old case management system with features such as time recording and bill generation.

Inconvénients

The online support is not always the best - often better if you can speak to someone direct rather than having to write via chat which is not always easy to communicate the issue.

Alternatives envisagées 

Clio

Pourquoi choisir LEAP 

The old system was becoming out of date and a new system was required.

Pourquoi passer à LEAP

Easier to use and more affordable

Avantages

We have been using LEAP for over 3 years now- the software is easy to use, flexible and is constantly improving. The system works particularly well for conveyancing but we use it across the board on all matters. Integration with existing processes works well and the management/compliance side is also of value.

Inconvénients

Any issues are quickly resolved via customer support- i cannot think of anything that we would want to change

Avantages

Clietn and document organizations seamless and easy. Love that can access documents from phone using app.

Inconvénients

Emailing attachments from leap very difficult to do.

Avantages

I liked that I was able to learn how to use various functions of LEAP in a short period of time. While I am still learning how to use all of its functions, it is not difficult.

Inconvénients

Still learning how to integrate all of my existing forms into the program

Avantages

Consider it very carefully if you use a MAC.

Inconvénients

They should be clear that iCloud emails are not supported. They tell me it is ok but no one can help me and I am meant to pay out a 3 year contract and manage two emails. See the assistance that has taken 6 months for me to receive........
With regards to the first point being virtual box, to utilise LEAP with the Mac environment you will have to go through Virtual Box or Parallels Desktop as they are the best way to go. If you wish to use a Windows environment only, then a program such as BootCamp would be more suitable (this is also technically better on a performance base). With regards to the icloud email, I have been doing some research on this for you. There is a way to add it to the outlook program that is quite manual and does look like your IT Consultant attempted this for you with no success. Additionally, on more research I see that icloud utilises an IMAP process not POP3. Unfortunately, IMAP is not supported with LEAP and there will be issues connecting this to LEAP.
Not much use to run a business!

Avantages

Customer Support is excellent from [SENSITIVE CONTENT]. Very good support from other members of the team too.

Inconvénients

Difficulty in integrating outlook and word sometimes but this is improving.

Avantages

Leap has thought of everything, and is constantly improving, with great "university" tools for new starters, its a product that I can't rate highly enough.

Inconvénients

Its difficult to think of any "cons" on the software, although some of the date input fields are fiddly.

Avantages

I don't like this software. There are always problems with its functionality. I get error messages constantly. I have to spend hours on the phone with tech support which makes me not call them and just struggle with the issues.

Inconvénients

There is constantly an error message popping up that something isn't working. It's annoying. YOu have to pay extra for added subscriptions like quickbooks and word which is a couple hundred more dollars that they don't tell you about when you sign up

Avantages

LEAP is excellent for automating documents so that you don't have to waste time typing in generic information that is in all your documents and letters. It is excellent to keep all your documents in one place on each matter and if you are in court, the phone app is a must! Making the switch from our outdated practice management software to LEAP was the best decision for our practice!

Inconvénients

If you are a volume practice, invoicing by matter becomes a bit overwhelming, but it's just something you have to get used to. Being that it's cloud based software, you also have to wait some time for documents to load.

Alternatives envisagées 

Clio

Pourquoi choisir LEAP 

Outdated software, too expensive.

Pourquoi passer à LEAP

Didn't have LEAP's functionality. It was very limited.

Avantages

Most of it works most of the time. Some of it is quite useful.

Inconvénients

1) Some of its funcitons do not work on some computers. I have 2 up to date high spec Laptops that Leap have tried (but failed) get it to work properly on. And they are unable to say why.
2) Creating and saving forms and precedents in an easy acessed manner is seemingly impossible.
3) We have experienced poor funcionality and it is exceptionally rigid in its operating requirements.
4) No 24 hour /or 7 day support.
5) Expensive, and you are required to pay for 3 YEAR! licences.
6) We do not use the accounting functions as it proved incompatbale with Legal Aid billing. It was also generating VAT errors.

Avantages

I have been with leap since about 2011. They have no customer loyalty and are extremely difficult to deal with. Their product is frustrating, expensive and has cost me money in inefficiencies.

Inconvénients

The staff are unethical and ignore countless emails. No access to technical staff. Chat functions do not work.

Avantages

Customizable features
Support
E-mail organization
Payment reminders

Inconvénients

I thought the CRM feature would be more customizable and I would be able to link it into our lead service.

Avantages

Easy to use, works alongside our accounts system and good value for money.

Inconvénients

Nothing I've come across that I don't like.

Avantages

Having all documents, emails, time entry, billing, IOLTA funds all in one place when looking at a client. I no longer have to jump around to multiple places to get the full picture on a client. I would pick this software again any day.

Inconvénients

My only complaint is that I wish we had a better way to tailor the fields in a bill to our needs.

Alternatives envisagées 

Clio

Pourquoi choisir LEAP 

Juris was antiquated and not a windows based program. It would have cost us far more money to upgrade to their module systems than to change to Leap. We found Juris clunky and expensive.

Pourquoi passer à LEAP

Ease of us, overall efficiency and cost.

Avantages

We have used Leap for nearly six years and we are very glad that we chose Leap. The system is easy to use, we have had a number of new starters over those years and all have integrated relatively smoothly. The support from the head office is great and the response to a problem is usually really quick – and they have resolved all queries patiently. Even if the problem turns out to be your own fault.

Leap do spend time improving the system, and each time there is an update there is usually at least one thing that really helps your day go better. Leap are happy to listen to ideas from clients to improve it, and if they think it beneficial and useful to lots of clients will roll it out across the system

Inconvénients

Nothing, we find everything sufficient and easy

Avantages

In the areas that I gave only 4 stars , Leap's customer service steps in and makes it an all around 5 star program.

Inconvénients

Emil management inside a matter could use a visual make-over.

Alternatives envisagées 

Clio

Pourquoi passer à LEAP

More user friendly

Avantages

The software is designed perfectly for the small to medium sized firms. Where some systems have so many bells and whistles it can become mindboggling and unwieldy as a system, LEAP has been designed to give you the best and most important bells and whistles you need to practice

Inconvénients

You can tell how much development and design time is going into the new products and apps that are coming out with the LEAP software. At the moment there are a few that need tweeking but there is very little not to like about LEAP

Avantages

The training was great I was shown many new items that I wasn't aware of.

Inconvénients

Nothing - only dislike is when its not working.

Avantages

We have used LEAP for a number of years now and everything runs very smoothly. Archiving and accounts as especially useful. Management reports and Office reports are great. Invoice Management is another great aspect of leap and easy to use. Recording time and fee's also a plus and easy to do

Inconvénients

Leap is difficult to tidy up - Client cards are often duplicated and its difficult to sort through and clean up.
Importing fields into document precedents is also over complicated and difficult to use.
it would be nice if some sort of training manual was always available on LEAP as a matter and continually updated.

Avantages

the timesheet/timekeeping .......................

Inconvénients

Lack of customization options for invoices with direct payment
Awful app - very few mobile options
Forms are not easily customizable and are literally just copy/pasted from court website.... except the court websites are easier to use
Difficulty with applying payments, etc.

Alternatives envisagées 

Clio

Pourquoi choisir LEAP 

A lot of promises were made to us by the sales team about how efficient LEAP would be to our practice.

Pourquoi passer à LEAP

LEAP appeared to have more functionality.

Avantages

The ability to save external emails and documents from other folders to a client's file. Everything is practically in one place and everything can be tracked. Notes can be pinned etc. And remote access of this software.

Inconvénients

Sometimes it opens with an error on a word document. We have to let it process before we continue.

Avantages

It is great that all staff can pick up a file and see what is happening. From the receptionist to the fee earners.
The reports are very good.

Inconvénients

The accounts took a while to understand as they are double accountancy. Lawbyte was a lot clearer to understand.

Avantages

LEAP's functionality & ease of application

Inconvénients

cost of add-on services when you already pay a handsome price.

Avantages

Nothing. I've been in this business over 45 years. Most difficult software I have ever used

Inconvénients

Your "support" and I use that term loosely, is horrific. There is only one "consultant" who ever knows how to fix anything. Unless I get that guy, it's pretty much over. Consultants are obviously talking to 3 and 4 people at the same time they are "chatting" with me and it takes forever for them to respond. God forbid it has to go to a higher authority. It takes days to get anyone to call back.

Avantages

The software itself is great once you understand how to use all the featured

Inconvénients

The transition team is absolutely horrible. You can ask what to expect but they do jot communicate clearly and most of their answers are I don’t know. Expect that it will be two to three weeks after they capture your data before they actually upload it or are able to make your templates.

The initial training is arranged for someone with an IQ Of about three. click on the button that says open matter to open a new matter. That is literally five to ten minutes of a trainer talking. If you ask how to link your word documents to Leap the trainer won’t know and then takes a month to get a response back to you. If you call tech support expect about the same level of knowledge. The templates are also incomplete. They have templates for adoption in Florida but not Oregon and once again no one can tell you how to make a custom template, even though the fields are there for Florida documents because you are in a different state you can’t use them in your template.

Alternatives envisagées 

Clio

Pourquoi choisir LEAP 

Online accessibility

Pourquoi passer à LEAP

Customization options that your sales team showed but your trainers don’t know how to use

Avantages

We moved to Leap from DPS almost 3 years ago. We have found LEAP to be a very user-friendly system which can be easily accessed remotely which has allowed us to operate a paperless office.

Inconvénients

The system cannot easily produce reports to show LAA compliance hours and the helpdesk are slow to respond, but an excellent and very helpful account manager more than makes up for either of these issues. I do feel that i don't get the full benefits of the system and it would be great if they put on refresher training courses.

Avantages

Document management is what I use most in my position! Love the features of updating them in leap. Multiple people updating/sharing them in one place (no emailing back and forth with changes)- updates in real-time, keeps me super organized.

Inconvénients

Nothing. I'm happy with all of the features that I use daily for my position.

Avantages

Print to leap helps to keep us nearly paper free

Inconvénients

Size of pdfs become an issue in bundles especially if you’ve used print to leap

Avantages

It is definitely a good product to wrap all office components, time keeping, documents and billing features.

Inconvénients

The document templates are finicky. Sometimes the features don't translate well.

Avantages

The software is comprehensive and fairly easy to use, but at the same time being powerful and incredibly useful. The interface and ease of use is very important.

Inconvénients

There are some clumsy aspects of the software that need improving, such as bank details missing on the office account payment slips.

Avantages

I can access the system from anywhere. It is easy to navigate and stay organized.

Inconvénients

The billing from the APP tends to no sync up with the desktop system. Also, when scheduling a task/appointment, only the creator to edit it.

Avantages

There were a number of processes that I wanted simplified and during a monthly system review my account manager, [SENSITIVE CONTENT] was able to assist me with and direct me to places within the LEAP university syllabus that could help. Now I have been able to create automated processes that will be included on various new files on multiple practice areas, should save at least 35-45 mins on each file.

Inconvénients

Sometimes the upgrades have created issues with microsoft integrations.
I think user permissions could should have more options.