OneDesk

Avantages

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Inconvénients

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

Avantages

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Inconvénients

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

Avantages

It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.

Inconvénients

The cost is high if you pay on a monthly basis. It is also difficult to communicate with

Avantages

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Inconvénients

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

Avantages

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Inconvénients

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Avantages

With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.

Inconvénients

I haven't used onedesk for a long time and haven't experienced any issue within that time.

Avantages

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Inconvénients

The interface is a little complex to navigate.

Avantages

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Inconvénients

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Avantages

There is automated timesheet tracking for each tickets.

Inconvénients

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternatives envisagées 

Avantages

For a first-time user of the product, I thought support was excellent