SugarCRM

Avantages

There is a lot of simplicity with using SugarCRM. It was straightforward, and user friendly. The value of the product is pretty good for what you are paying, and it is relatively easy to administer. There are different directions you can go with reporting, for example: tabular, summary and matrix report types. I integrated this CRM with Pardot Marketing Automation software and was not disappointed with the integration, as it worked pretty seamlessly together.

Inconvénients

This CRM obviously is more economic than the likes of Salesforce - but you get what you pay for. I found it difficult to manage my duplicate records, and a lot of the bells and whistles that could potentially make your work flow easier are not present. I would consider this a "bare bones" CRM solution.

Avantages

The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM. They were flexible, accommodating and had amazing customer service throughout the process, even willing to develop new APIs to integrate with our proprietary billing system 90% of our clients were on. I really enjoyed the visuals of Sugar - as all the bells and whistles were there, but it didn't seem overwhelming (as Salesforce can) and it's geared more towards marking service teams, like my division of the business. I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

Inconvénients

Since Sugar is geared towards marketing and sales teams, it wasn't a great fit for the other teams within our organization (i.e. one-time products like printing, etc.). Though workflows are cleaner and more intuitive than Salesforce, there wasn't quite as many bells and whistles (i.e. it was difficult to build in processes that involved external teams that we outsource to).

Alternatives envisagées 

Salesforce Sales CloudOpens in a new tab

Pourquoi passer à SugarCRM

We didn't - we ended up choosing Salesforce over Sugar, simply due to the fact that we had to incorporate other areas of the business already in Salesforce and ultimately they were able to provide all the necessary features. For other orgs, I would recommend Sugar, as it's an amazing product.

Avantages

When you learn it, it IS great software. Sugar is of course different than other CRMs because they each have their own 'flavor' and style. Over the past few years, they have really gotten their act together.. better support, better website, better user interface. If you get a demo and it feels right and easy to adopt, you can't go wrong.

Inconvénients

In my opinion, Sugar was overpriced as of the last time we looked at it, tested it for a few months, but decided to go another direction. I got the feeling of 'it's our way or the highway'. And I know plenty of people use Sugar and it works well, but it wasn't for us.

At the time, Sugar had a Community Edition (free) that you could host on your own LAMP stack... but they wanted to make more money, so they stopped development of that edition, and now it's dead.

Now it's all paid subscriptions, like pretty much everything these days, and they have the plans set up so if you need just one extra feature, you have to upgrade to a higher tier, which costs significantly more money.

Avantages

I learned a lot about Contracts and the do' and dont's about what to look for with contracts of this nature, SugarCrm leave themselves no a position of being very hard to touch regardless to what they do to you.

Inconvénients

we have existed as a Company since Jan 2010 and always made money. Since putting our Trust in Sugarcarm we lost a lot of money, as we had no CRM to work with.

Avantages

Sugar Customer Relationship The executives is a product program business endeavor that produces net utility Sugar, a purchaser seeking control contraption. Sugar engages associations to make customers for life with the field's first canny, no-contact purchaser revel in stage.

Inconvénients

Some of the time, I can't login to different devices PCs which are downside for me. Otherwise it works excellent.

Avantages

I got the software because it was free. That's always a good thing. At first glance, it seemed like it would be easy to use and an inexpensive fix to a client tracking problem in a new division.

Inconvénients

Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless. (this may be because we had the free version but if you want to sell me on a product and get me to upgrade, I need to be able to use it)

Avantages

I like that SugarCRM has an attachment to Outlook that allows you to archive email directly to a support ticket.

Inconvénients

Since SugarCRM is such a robust software, some of it can be quite cumbersome in setting up. It is a highly detailed software.

Avantages

there are certain base cases that allow this to work "out of the box" and the eco-system that has been built around it is somewhat robust

Inconvénients

if you need a "real" crm -- don't take the cheap way out...this is your business. invest in something more robust and contemporary

Avantages

Ability to filter information and automatize actions for contacting customers - arranged in a way you can easily scan the info quickly.

Inconvénients

Not many things I didn't like - more filters and functionalities can always be added which helps the user.

Avantages

Super easy to set up program. Does a great job at keeping up with client information and tracking history of interactions.

Inconvénients

The videos for training were helpful but oftentimes it appeared that they were for much larger companies than our small 10-20 employee organization.

Alternatives envisagées 

Act!

Pourquoi passer à SugarCRM

Pricing and Ease of Setup

Avantages

We really appreciate the functionality and all the plugins that are available for sugar CRM. In our testing and implementation, there is nearly nothing which SugarCRM is unable to do. Dream it, do it!

Inconvénients

However, the broad range of customization available with sugar CRM can be a downside as well, resulting in additional plugins which can add to the cost to use it monthly. It would be nice if the developers baked all the functionality into the same product.

Avantages

Great pricing and flexibility in customization

Inconvénients

Lacks some features of Salesforce but way lower cost.

Avantages

CRM is gold. This goes for any CRM solution. SugarCRM is easy to use and easy to build on. You can also use it with a mobile device or integrate it with Outlook. It's open source and it has plenty of options, so it's great for international teams. It's also a fraction of the cost of all similar packages I'm aware of.

Inconvénients

Some of non-technical folks needed a lot of help figuring out how to import and export data. They also had some issues with it occasionally freezing. This was only shortly after Sugar was released, so my guess is those bugs have been mended.

Avantages

There are many of reasons why I enjoyed working with SugarCRM. The most enjoyable feature was the ability to input data, save the feature as an report and name it. The ability to continue to work on the same report and print it if necessary without inputting the data every time. It also allows you to add more modules to your report allowing the input of more data and having multiple reports for users. Also, but not limited to the email blast that could be done.

Inconvénients

What I needed SugarCRM, I did not have a least like of this software. It gave me what I needed when I needed it.

Avantages

Easy to commence with few functionalities around
Low implementation cost
Ability to import data from traditional spread sheets & databases
Export function when migrating to enterprise level (high level CRM systems)

Inconvénients

Only suitable to address small to mid-rage complexities
Out dated UI
Limited functionality compare to Salesforce and MS Dynamics

Avantages

Nothing. Absolutely nothing. It was a huge waste of money.

Inconvénients

We didn't like anything about this CRM software. It wasn't as customizable as they made it sound, it constantly crashed, constantly had errors, and it was the biggest waste of time. I do not recommend anyone use this.

Avantages

The dashboard is pretty comprehensive and allows to immediately discover all the main functions. Fields can be easily customized

Inconvénients

It is not the most user-friendly software available – other CRMs are a lot more intuitive. You have to invest quite some time to understand how it works

Avantages

This software is easy to install and easy to use. The functions cover the fundamental needs for customer services.

Inconvénients

It may take some times for the new user to learn how to use the software.

Avantages

This is a really powerful suite of tools that is perfectly capable of powering your marketing team.

Inconvénients

Not really a con per se, but you must be aware that this is a complex suite, and has a rather steep learning curve. The proper training really pays off, though.

Avantages

Automation & Efficiency, Data Insight and Collaboration it has it all. And it works well too. Also there was a fix to add the company emails too . It was a charm.

Inconvénients

Its too damn complicated to set up if you are going the self-hosted route. Always go for hosted.

Avantages

Easy to use. Easy to admin and code. Great for single admins

Inconvénients

No bells and whistles in my experience but it has been a few years since I used it.

Avantages

Easy to use and learn on your own with little direction

Inconvénients

Lots of steps ... would recommend but takes a long time to input everything

Avantages

good UI and feature set, easy to use once set up, apparently

Inconvénients

Too complex for a small office to set up without a consultant.

Avantages

Easy of cloud setup, and hands off functionality. The fact I don't Administrate it on a regular basis.

Inconvénients

When things break in the environment and clearing a cache won't fix the issue we're waiting for a new release to fix the bug.

Avantages

Several functionalities are available in open source mode. One of the cheapest alternatives as CRM

Inconvénients

Free version is limited in terms of features, but that’s something you should expect. Design seems quite old