SugarCRM

Avantages

Bonne interface graphiste , avec une offre complète de prestations

Inconvénients

Installation complexe, supports faibles

Avantages

Ce logiciel nous permet une bonne gestion des relations avec les clients et le chargement clientèle.

Inconvénients

Non n'avon pas trouvé d'inconvénient pour ce logiciel c'est recommandable aux utilisateurs.

Avantages

easy to use had a low cost open source version loved it loaded with crm features

Inconvénients

open source could be buggy this is the old drupal days lmao!

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

The application is easy to use and provides a range of great services and features for Customer Relationship Management .

Inconvénients

The difficulty of using this application from a mobile phone

Avantages

SugarCRM is fairly easy to set up on a php+mysql (or other database) server.

Inconvénients

Support is not always very responsive. Also, the GUI is quite outdated.

Avantages

It is so easy to understand the features of SugarCRM.
SugarCRM is so amazing.

Inconvénients

I do not see difficulties when using SugarCRM.

Avantages

I like the effective features of SugarCRM.
SugarCRM has been a brilliant and reliable CRM solution.

Inconvénients

SugarCRM is amazing and flawless.
SugarCRM works so well for us.

Avantages

One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs.

Inconvénients

What we like least is that for the trends or projections to work, all the data in the system must be very well loaded.

Avantages

With lead management and marketing automation features, we have all what we need for a marketing solution of its class.

Inconvénients

SugarCRM has served us religiously and complaints.

Avantages

Easy setup. Cloud-hosted environment means low maintenance. Easy for small teams to customize without requiring developers.

Inconvénients

Cloud hosting means no direct DB access, or config changes, instead relying on UI tools to customize and export. Nothing crazy though.

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

SugarCRM has been an effective and easy to use customer relationship management tool.
I like the efficiency of SugarCRM.

Inconvénients

The features of SugarCRM are effective.
SugarCRM has been the best.

Avantages

Great forecasting tool and I really liked the contact & account management tools

Inconvénients

Third-party integrations are only available in the advanced plans.

Avantages

he ease of handling, that you can have all your clients and businesses up to date, real management reports are taken. The agenda can be fed through the application and in this way one does not miss meetings or calls. It is an excellent and practical platform.

Inconvénients

The connection throughout the course of the day gets slow.

Avantages

Studio (when it works)
Open source flexibility

Inconvénients

Caching mechanisms
Lack of long term release schedule and small version life cycles
Support not owning the initiative of resolving cases

Avantages

Sales tools, lead tracking tools, reporting features are second to none
Module builder is fantastic and very customizable.

Inconvénients

Case management tools are lacking to a high degree, very dated

Avantages

Eхсеllеnt dаtаbаsе systеm. Cаn bе соріеd tо оthеr sеrvеrs. Custоm fіеlds. Abіlіty tо lіnk CRM dаtа tо dеаls. Gооd usеr іntеrfасе. Wе usе SugаrCRM аs оur рrіmаry tооl іn trасkіng аррlісаtіоns, dеtеrmіnіng еlіgіbіlіty, аnd mаnаgіng раymеnts fоr сhіldrеn іn рublісly fundеd рrеsсhооl рrоgrаms. Althоugh іt wаs рrіmаrіly dеsіgnеd аs а sаlеs tооl, wе usе іt lеss аs fоr sаlеs (gіvеn thаt wе аrе nоt а sаlеs оrgаnіzаtіоn) аnd mоrе аs а rеlаtіоnshір mаnаgеmеnt аnd ассоuntіng tооl. Wе hаvе а vеry smаll tеаm (10 реорlе tоtаl), but wе аll usе Sugаr оn а dаіly bаsіs.

Inconvénients

Rеаlly, rеаlly fіnd іt а hаsslе (аt lеаst rіght nоw) tо synс Sugаr wіth оur mаrkеtіng аutоmаtіоn sоftwаrе. Wе usе а 3rd раrty API аs оur соnnесtоr bеtwееn thе twо systеms but I fіnd glіtсhеs іn іt thаt соnсеrn mе аnd mаkе mе wоndеr іf аll my іnfоrmаtіоn іs bеіng ассurаtеly trаnsmіttеd аnd mаtсhеd uр. Sugаr wаsn't vеry іntuіtіvе whеn I fіrst bеgаn usіng іt. Wе rесеntly hаd а 3rd раrty соmе іn tо rеdеsіgn thе systеm fоr us аnd оnсе іt wаs сustоmіzеd, іt wаs muсh bеttеr. Sеаrсh funсtіоn dоеsn't аlwаys sееm tо wоrk іn thе tор nаv bаr- frustrаtіng whеn I'm tryіng tо fіnd sоmеthіng fаst аnd dоn't wаnt tо gо іntо а mоdulе tо dо іt.

Avantages

Sugar had a lot of cool features that I had not seen in other crm's I've used in the past. When they worked, it allowed me to quickly see my month and goals and see what I had in my pipeline still.

Also, it was fairly easy to use while driving in the car between appointments and quickly type in a review of what I met with the accounts about.

Inconvénients

Quit often the software features that we nice to have were either not accurate or not working. The idea of having it was nice but it was annoying when I had no idea what was correct with my numbers. Also, it took quite a long time to find certain accounts and many of them were duplicated in the system and you must pay close attention to the account number to make sure it was the right one. Also, putting in tasks and calls were done separately so our management team required that we basically put in one contact with an account twice to make sure it was on our calendar and the pipeline.

Avantages

The thing I liked best about the Sugar CRM Community Edition that is free is that our developers could customize it for our company and add great features, something we can't do with the big name CRM solutions.

Inconvénients

The thing I like the least about this software is it is very limited in features which makes their competitors a better bargain. Additionally, the functionality can be off. For example, our developers had difficulty incorporating some features into their free CE because of bugs. I have heard from others the paid version is overpriced, not worth it, and there are other better options out there.

Avantages

SugarCRM makes it easy for the sales department to save information about customers and clients ,and follow up with service cases.Fantastic customer support team ,and as administrator,I am glad at how helpful the SugarCRM team has been to me over the years.
SugarCRM is open source too,and thus we have been able to tweak this Customer Relationship Management system ,to fit into our current business environment and in-house sales process.And I think this is the best part of this CRM.

Inconvénients

Average user interface. However since it is an open source solution ,it is probably very much expected.

Avantages

It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the platform to their specific needs.

Inconvénients

This platform can be somewhat complex to set up and customize, it takes time for one to fully familiarize his or herself with all of its features.

Avantages

The tool is intuitive and very easy to use, there is the option to use the cloud in a private server or use the software tool as a service, it has a variety of modules to carry out the management of clients, such as sales, marketing campaigns, opportunities, potential customers, everything related to meetings and appointments to be carried out by sales executives, among others. It has a module to carry out project management related to opportunities and contributions made. It also has a version for mobile devices that allows you to review information or keep the information of the CRM updated from the comfort of the smart phone and / or tablet. It has the ability to add new fields to the forms by further personalizing the tool, there is a version in which you can by role display a certain form. It has the capacity to extend it by adding new modules

Inconvénients

It has a module to record tasks, which can be used for assigning different activities to employees, in this part you may be able to add some type of SLA and in this way to measure the time it takes for users to complete tasks according to the assignment date and the SLAs registered for a specific type of task. Workflows are very basic for the professional version

Avantages

Honestly, there is not one thing I like about this software and I do CRM implementation/administration.

Inconvénients

It is EXTREMELY slow and always times out, it doesn't connect to facebook to import events (it use to,) the email system is extremely antiquated and more that I won't get into on here, everytime you do something it refreshes and send you right back to the beginning instead of where you were, when events or businesses are deleted they still show up all over the place... the list goes on and on.

Avantages

It's easy to use and I like the functionality and customization ability. Our Sugar instance appears to have been customized for our industry. Adding drop-down menus and removing modules is simple and easy to learn if your not familiar with CRMs in general.

Inconvénients

Importing data, even though properly mapped, doesn't always come out the way it should. It also would be nice if accounts would link with sub-panel data during the import phase. I also found pulling reports to be overly complicated, but like the addition of the report wizard.

Avantages

They are continuously making updates and improvements, and support is very responsive. There are a lot of different modules and TONS of flexibility in setting it up to fit your business.

Inconvénients

This isn't for a novice user. I recommend using a consultant or someone to set this up for you and spend the extra money and time on training. Most of our employees are only using small functions of the program and we definitely could be getting more value out of it with better training.

Avantages

SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well.

Inconvénients

The UI is very stale/ old looking although it did have a nice update a few year ago.