SugarCRM

SugarCRM is the best and will always be the best.

Awesome experience, and I would recommend them to others.

Great customized options

lowered costs that SF and great customer support

Sugar user for 5 years

Overall, Sugar has worked pretty well for us. As with most customizable software, it is all about the implementer and getting it set up well. If we had worked to get other areas more integrated, I would rate it higher. We are a smaller company (15 users), and do not have a " Sugar champion" other than the president. Reporting module is easy to use, the mobile app is (now) pretty good. We recently looked at the other major CRM apps, and chose to continue with Sugar. We are making some much needed changes to our Sugar instance, which will help with utilization.

Mostly Good

Overall the SugarCRM platform has brought a lot of value to our organization. That being said, the mobile app needs more functionality and needs to be more integrated into the phones. Our organization has a number of traveling sales reps and for them to remember to use the Sugar App to make calls is tough. Also, we were told that when recieving a call the app when propmt the user to automatically log the call once they are off the phone, this does not happen. Last item of frustration is that there is no easy way to import contacts from their phones in the Sugar Platform.

For is SugarCRM does what we need on a basic level. Perhaps we could explore further

Sugar Review

I've used many other CRM's (Salesforce, Netsuite, Dynamic) and have found them to be more robust than Sugar. However, I also realize those CRM's are a lot more expensive so I guess you get what you pay for. Overall, I think Sugar is sufficient for what we use it for, which is mainly keeping records of contacts. Our company doesn't utilize all the benefits of Sugar so that falls mainly on us.

Great CRM

Sugar does everything it sets out to do; it’s a fantastic resource for keeping track of client information and managing your relationships with clients. They’re excellent with helping you develop your account to get exactly what you need and are there if any issues arise.

Great CRM system with good functionality without the price tag

SugarCRM is a great CRM tool; easy to use with good functionality without the price tag. I've been using it for few years and believe it is the best CRM system on the market. I'm currently using the Enterprise version

Simple to use once you know the basics but was a steep learning curve to implement to teams