Xola

Avantages

Tours and calendars were easy to setup in a new platform.

Inconvénients

Limited connections to other tools, making it harder to sync calls with appointments

Avantages

The support is great. Every time I have needed help I was able to live chat with someone.

Inconvénients

The calendar display for my customers is not as user friendly as some of the other programs I have seen.

Avantages

I really appreciate how easily you can customize and set specific details of listings. I believe it allows more different types of businesses to use Xola pretty easily.

Inconvénients

Being able to edit bookings which use the split payment option would be SO ideal. I often times have to cancel the booking and rebook, which makes any refunds more complicated down the road.

I would really also appreciate the feature to type the number of guests into a booking made manually, instead of having to click increase/decrease for each guest.

In the purchases tab, the order it comes up seems pretty random. It would be incredibly helpful if all purchases/cancellations/guestlists/etc would appear in chronological order. It would also be helpful if you could filter it via cancellations, etc.

There's a random glitch I'm noticing recently where the guest will input their email and phone number, but when looking at their booking through the dashboard, their email shows up twice. When I go into the customer's profile, their phone number shows.

Avantages

This is the most user friendly software I have ever used for escape room management! You can easily adjust bookings, search guests, and see how your business is doing at a glance! My favorite thing: Live chat support!!

Inconvénients

I said this on the other page, but being able to auto notify preassigned guides as soon as a booking came through would be amazing!!

Avantages

I had use this product when I was an employee of another company. When I started my own company, I searched at other booking solutions and none of them compared to Xola. The interface, the booking fees, the ease of setting things up. The walk-throughs and most importantly the customer service chat feature that’s available around the clock is invaluable!

Inconvénients

NO GROUPON INTEGRATION… and to be able to get more in-depth through the iPhone app

Avantages

The best part about XOLA is their customer service. You can instantly chat with somebody at all times, and if you need to call and talk to a real person that is easy too. I cannot stress how amazing this is, as we have all spent hours going around in circles with customer service with other companies countless times. Sometimes for me to the point of frustrated tears. XOLA sets the standard for how reachable and friendly and helpful all customer service should be! XOLA also makes certain things incredibly fast and easy to do. You can tell a lot of thought has gone into functionality and usability, such as navigating through the site.

Inconvénients

My biggest complaint is also about customer service. You can easily talk to somebody and they will help you figure something out or teach you how to do something. However, sometimes I need to do things that XOLA is not capable of, and I feel that being able to do them is extremely important. In this case they simply say they will forward your request to their development team, and maybe someday there will be a meeting about it and it might get changed in the future. Sometimes when you tell them what you need to be able to do they disagree with you, which is odd, because they are not the ones actually using the software to run a business! One example is I need to be able to remove credit card numbers attached to people's accounts. This is very important for many reason, one of which is sometimes they belong to an ex-spouse, have been cancelled due to fraud, are cards they don't want you to charge any more, etc etc, and when collecting a balance it adds tons of time and correspondence with clients to figure this out. This is one example of many things that you can DO on XOLA, but you can't UNDO. Like when you accidentally enter a person on the questionnaire, you can't delete that person. I just think when you tell them things like this that seem really logical and practical they should be able to change them, or at least make you believe they understand it is important to your daily functioning and that they will try to change it.

Avantages

Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application.

Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Inconvénients

There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Avantages

Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Inconvénients

- Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Avantages

-- 24 hour customer support available by chat
-- Clients stay on my website while booking tickets for my escape rooms using Xola
-- Automated reminder e-mails
-- Ability to customize questionnaire and booking requirements
-- A salesperson quoted me a price and stuck to it
-- Report Features
-- Great Credit Card processing rate (through Stripe)
-- Ability to integrate with Google Cal so staff can see when they are scheduled to work
-- Instigation with Smartwaiver (limited, would like more)

Inconvénients

LIMITED CLOSING OPT:
You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time.

LIMITED INTEGRATIONS//NO CRM CAPABILITIES:
The system doesn't integrate with MailChimp, it integrates with Smartwaiver but on a limited basis. For example if Joe books 6 tickets Xola captures Joes information. His 5 friends information is added on Smartwaiver but then I have to dig into Smartwaiver to find their info. I doesn't turn them into a customer profile even through Smartwaiver waiver is connected to Xola. It doesn't integrate with Trip Advisor Review Express -- so I have to manually enter each customer e-mail between Smartwaiver and Xola.

BUGS & UPDATES:
They are constantly making changes. Sometimes I log on and have to look for something in a new place (updates are always accompanied by e-mails) however, I would prefer to choose if I want to update features or not. Sometimes these updates and improvements cause bugs -- At one point a bug was impacting my settings. It took them over a week to solve the problem and I didn't get any kind of update. I always had to ask for it.

I feel like complaints and requests go into a long report that no one reads. They have come out with lots of updates but none that I have requested.

Avantages

This platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing.

Inconvénients

We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country.

Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago.

Avantages

I like the 24/7 support. They are very knowledgable and helpful in problem solving as I just jumped into the program without looking at the support documents. This software is very user friendly and if something stumps me, I contact support and in minutes my problem is solved. We've been able to streamline our system with XOLA, eliminating wasted time, making the system easy for season staff to run the back office without a ton of training. XOLA just makes our business lives so much easier! Thank you for existing!

Inconvénients

Not much. They are continually improving. I would like to see the ability to schedule staff when they aren't with a group though.

Avantages

The ease of use is high. The dashboard makes it easy to know what's going on with a quick glance. Online bookings are straightforward for customers and allows easy communication of vital information (i.e. confirmation emails, waivers, etc.)

Inconvénients

There is not an easy way to change minimum booking quantity without changing the product listing itself - it would be nice to have a quick override for this.

Avantages

customer support, it is great that we get the software all set up and that there is a team to help any time. The software looking pretty.

Inconvénients

if your client books 4 sessions, they get 4 confirmation, 4 reminder and 4 follow up emails, there is no option to just send them one email with all bookings listed there.
in our confirmation email, you should not advertise yourself. it makes us look like we are using a free software. no. we pay a lot to use our software, so get your logo off and stop advertise yourself to out clients for free. or if advertise yourself to our clients, then you should pay us, so reduce your price.
useless financial reports, useless invoicing . if a client has 4 bookings, you have to send 4 invoices only can be done from the back end.
The templates are no good for the follow up emails, asking for reviews, and you cannot alter them
Your mobile app is crashing all the time and doesnt give you the chance to put through coupon codes. It only can be used for checking if everyone has maded a new booking since you weren't looking. Only if you don't have your computer around. I am super disappointed

Avantages

Easy to use, higher level GUI that makes it easy for non-computer savvy users. Customer support has always been great, quick chat feature allows me to work in Xola and resolve simple and complex problems. Web based cloud service works great in real-time bookings, availability.

System is fully able to handle online bookings, agent bookings, all within the scope of our services. It automates the confirmation emails, processes payments and sends reminders

Inconvénients

We offer kayaking, super simple but we need 3 options. Single Kayak, Double Kayak and a seat in a Double kayak. To fix this we constantly have to check and double check. If we we're able to offer seats and still use shared inventory correctly we could offer cheaper rate options for budget concerned customers.

We use coupon campaigns to represent 3rd party tickets / vendors. I really wish we had a backup database in case a campaign accidentally gets deleted or corrupt.

Heavy RAM usage and can cause delays when we have a robust calendar and multiple tours / shared inventory

System crashes when pricing is updated. Users need to log off and back on to resolve this issue.

Avantages

The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA.

Inconvénients

Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you.

Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items.

If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen.

Avantages

The software is easy to use and mostly intuitive. Over the past few years a number of features have been added to make it more user friendly. Customer service is very responsive. Site has very few "down" times and only the occasional issue with international customers having interface issues. Overall, we are pleased.

Inconvénients

There is still room for improvement. The two most annoying issues are: occasionally clients make errors entering contact email information. I cannot edit the email to help customer if they are a return client (we have a 70% return rate). System will not allow edit to a preexisting email address. Second, have have 40+ guides. There is no way to alphabetize the list of my guides when assigning them to tours. They are listed in order of joining my team. This ends up making guide assignment cumbersome. Finally, Xola is expensive. I am reluctant to have customers pay a 6% additional fee and absorb cost myself. That cost is significant and concerning.

Avantages

First, while not important in the long run, the interface is elegant and clean. They actually thought about the design. Most important, it was super easy to implement. How easy, you say? Well, they have an option to spend something like $200 to get someone to walk you through the set-up. I thought this was a great option so I signed up for it. But as I was toying around with it, I realized that it was so super-easy that I actually had done the set-up.

After set-up, it is easy to use and intuitive in managing my reservations for my tour company.

What else?? When I don't understand something immediately, there are CS agents always at hand via chat. They are smart. Unlike some companies who hire someone to read through a flowchart of problem solving and often get stumped, these people simply know how the platform works from beginning to end. I have never had an occasion when I contacted support and did not have my problem solved immediately.

Inconvénients

Nothing! They are the best!!

HAHA -- I have to write a longer review than the first line! Okay -- Really, they are the best! ;)

Avantages

My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need.

I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms.

Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well.

Inconvénients

The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app.

The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else.

Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform.

Avantages

I started with Xola. Used to have one on one support. It's pretty enough. You can find work arounds for most problems.

Inconvénients

If your in a business where weather can cause trip cancellations? Xola STILL isn't powerful enough to allow customers to reschedule on their own?!? So a reservation system where you NEED a human to reschedule customers over the phone. It's ridiculous. Xola has no desire to fix this giant hole and it's frustrating. They seem to cater to small guides and tours. My small business has theirvanilities taxed. The outsourced their help which is fine but I have no more ability to speak to anyone of consequence that can understand that it's insane to not allow customers to be able to reschedule them self's after a cancelled trip. I've spoken to several vendors who went back to peek pro over this feature and go for gift card software that does not have the amount put on it regardless if you like it or not.

Avantages

Xola has put a lot of thought into making the transaction process quick and simple. Therefore, it has a very high "ease of use" rating for both our staff and our customers. Nevertheless, it is feature-rich and carries a lot of power "under the hood", giving the admin team a number of different ways to setup listings and sales flows. The tech support is also OUTSTANDING.

Inconvénients

The reporting is sufficient but not robust. They have some custom reporting options, and you can export to excel, but sometimes that can be problematic, especially if you have a lot of listings or demographics. Very cumbersome to do any type of "deep dive" into large data sets.

Alternatives envisagées 

Pourquoi choisir Xola 

Pourquoi passer à Xola

Avantages

Great booking software with wonderful tools like invoicing, analytics, and customization. Customer service is also wonderful and prompt.

Inconvénients

It was about 4x the cost as my previous software but totally worth the cost until they changed their plan to get 6% of my customers money with their fees. I now pay “nothing” per month but my clients have to pay and I have to now switch companies since I don’t want to pass fees onto them.

Avantages

The set up and user interface is really easy for the most part. The customer service is fast and responsive, anytime I have a problem it’s answer d in minutes over the phone. The pricing option are really good for small business/new start ups and the booking fees are very reasonable. The best part is Xola is geared towards the outdoor industry and the software easily integrates into your existing website. It also has automated features like abaindon cart as well as custom coupons and discounts which I really like. We use this software for our SUP/Kayak rental business and it has been fantastic so far.

Inconvénients

There could be more customization on the backend of the booking parameters, for instance selecting availability dates for a rental unit takes some time. I think it would be nice if Xola offered it’s own credit card terminal. It is difficult to add two separate “experiences” to one purchase, meaning if a customer of mine wanted to rent one kayak and one SUP they would have to do separate transactions.

Avantages

The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours.

The updates are pretty much instant, if I make a change, its on my site immediately.

Inconvénients

I would like to be able to add more review links than just one on follow up emails.

Alternatives envisagées 

Pourquoi passer à Xola

Avantages

Xola's has pretty much thought of everything and makes it very easy to manage checkouts and payments for a modern escape room. Their support is always there and willing to go the extra mile. I've been in online business since before Google was a search engine - and Xola is flat out impressive!

Inconvénients

The only thing I can see that Xola can do better, is to allow the company (business owner) to redirect a customer to a specific page after the purchase has been made. That one feature would allow us to directly track all of of our Google AdWords and Facebook Conversions. ...Yes, I know that Xola has a "conversion tracking" setting... but it is not BULLSEYE accurate like when you are able to track your conversions DIRECTLY inside of your Google and Facebook Campaigns. I need to know "What ad triggered the conversion - what keyword did they click on - and then I know what is working inside of my ad campaigns." Pushing conversion tracking to Google Analytics (as Xola does now) does not allow me to do that. Let us redirect the user/purchaser to a specific page on our site - you'll give your clients insight into their advertising and they'll end up pushing more money back into Xola.

Avantages

I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive.

And, I can't say enough about Xola's customer support. It's the best of any platform I've used. If I have a problem, Xola's chat is ALWAYS available. I also appreciate the backend functionality of being able to refund customers with store credit. The system automatically emails the customer a promo code for future use and stores the information within our system. Rebooking previous customers is also a breeze!

And, what's BEST for me, is Xola's pricing model. We live in an area with a very high sales tax and I did not want to have to charge our customers an additional 6%. With Xola, we get an incredible platform (that more than pays for itself with the "abandoned shopping cart" feature) for a flat monthly rate.

Xola is also continually tweaking the platform, making it better. The most recent backend mobile update is incredible -- giving me near full functionality from the ease of my iPad.

Inconvénients

As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens.

Avantages

We're a TO in Europe and have more or less had a good experience with Xola with no plans to jump ship. They began working with outward bound service providers in the US and when we arrived with dozens of complicated walking tours, we tested them. Xola have listened to us and made some improvements, but several are still pending and have been for 3 years. Their CEO has been notified about these service limitations (how to price private tours, how to store age banded price ranges for future time periods with 100% flexibility, and others...) and we hope he'll get on it. In general though, Xola is a big thumbs up against the weaker providers like Rezdy and Trekksoft which are both inferior to Xola. Chat support is first class (Milos, in particular).

Inconvénients

Xola have hired some poor account managers in the past. They need to improve on this although I am referring to former staff who were at Xola in 2016. Now gone and all ok). Xola have a free account for start ups with only a few tours. This is only available for US customers and it's unfair. They must offer this to customers in all countries.

Avantages

The best feature of this software is easily their Live Chat customer support. I have had only excellent and rapid responses to any question I have about the product. The Live Chat team is full of expert knowledge and friendly personalities, and is my favorite feature. I would recommend Xola for this alone!

Inconvénients

There are some places where the language and architecture of the site are confusing. Any transfer of funds are labelled "refunds" and look like money is being returned to the customer, even when it isn't. The architecture of multiple bookings is tricky to navigate, and it is too easy to cancel entire multi-room reservations when trying to only cancel one. Fortunately, the Live Chat team is there to sort out the resulting messes.

Avantages

Xola features a great online dashboard and an open API for easy integration. Customer service is fantastic; I've always gotten very quick responses via online chat and opening tickets with the company's IT team.

Inconvénients

The reporting and analytics tools have lots of room for improvement. Xola has a lot of data to work with, but clients can only see a limited amount of it via the online dashboard. Luckily the API is a great resource for retrieving data, but obviously not as easy to use as an improved reporting dashboard would be.

Avantages

It works to get people booked. It takes money and signs them up.

Inconvénients

Difficult to make changes and there isn't a good help or tutorial button. I also have trouble getting all the roster data exported correctly sometimes. Inputting roster questions is not user friendly, because once inputted I cannot drag and drop the order

Avantages

Solid, very well thought out, very few issues and outstanding support.

Inconvénients

Xola lacks Fraud control tools. Basic things like black lisiting customers & cards.

Avantages

It's easy to use and user friendly. It's easy to train people on the software.

Inconvénients

We had a card swiper that we used to use in conjunction with xola for walk in bookings. It would swipe the customers information and capture the numbers but it wouldn't get the CVV. People don't like to give their CVV once the card is swiped so we end up using our cc terminal instead. If we could keep all the captured payments in Xola and only Xola, that would be great but reconciling the credit card terminal isn't too complicated.

Avantages

Xola has allowed us to have our reservations in the cloud, accessible from our mobile devices... allowing us to make adjustments to existing reservations or rebooking clients on the fly, in the field! And Xolaʻs prompt integration of Smartwaiver allowed our office to go paperless, which is huge! The storage that was dedicated to record keeping was swallowing our office up! Now we have space for the clients in the office, but they can also make their own bookings online through Xolaʻs html buttons, which we can customize to suit our needs!

Inconvénients

Sometimes the code can get a little buggy on small things, like scroll-bars in the windows. But any time thereʻs a big issue, Xola is prompt to resolve it!

Avantages

We switched to Xola from Bookeo two years ago. We liked it's contemporary look and ease of use for our customers.

Inconvénients

Some things are not intuitive, though they're easy to do once you learn how. For example, setting up inventory is a bit confusing, but is actually a great feature once in place because it prevents double booking when custom events are scheduled.

Avantages

The software is wonderfully coded and designed, but the on-going support and development are always on target for exactly what my business needs.

Inconvénients

We have a unique way of selling / booking customers and while we have been able to use Xola's rich features to make a work around I wish I could simplify our booking process with Xola. Sadly I know this is a developmental issue and only affects a very small portion of it's users like my company.

Avantages

Xola was the best option for booking a mix of trip types with a single vessel. With the software I can list both public and private options for both day and overnight offerings. When a trip gets booked it automatically stops listing options that could potentially double book the time slot.

Inconvénients

The system has an option allowing you to send an invoice to the customer for full payment....I wish I could send an invoice for just the deposit or let the customer choose how much to pay over a minimum to reserve the trip.

Alternatives envisagées 

Pourquoi passer à Xola

Avantages

Booking window is modal and doesn't send user offsite.
Very intuitive, Easy to book.
Easily implemented code which is automatically generated.
Bookings are synchronous with calendar, Friendly Staff

Inconvénients

There are no Cons.

Avantages

Xola booking software allows for maximum customization. I've grown so comfortable with it, tweaking little time-saving things for myself and my customers that it feels like they wrote the code with my exact tourism business in mind.

Inconvénients

It's a little more expensive in terms of booking fees than some of their so-called competitors, but I pass the cost on to the consumers - so no big deal.

Avantages

The software is very robust and satisfies all of my needs.

Inconvénients

I wish they had more display options on the frame that shows on my website.

Avantages

With very little experience, I was quickly able to master the editing and programming to tailor the needs of my business. A

Inconvénients

It was very easy to attach Xola to my website for seamless booking of our activites.

Avantages

The focus on customer interface. We are customer-first in everything that we do and it is apparent that Xola is as well. They innovate quickly and their team is great.

Inconvénients

Their reporting and tracking is average, but improving. We requested a few things as we are growing, some of which have been addressed, while a few have not.

Avantages

I like everything about it and love the Bots that run specials. This has worked well with us. Also, I like the integrated waiver with Wherewolf.com..

Inconvénients

Cost is high unless you do the one where it basically passes the % charge onto the customer. I wish it had the ability to assign more than 1 bike to a time slot so that both of my bikes could run the same schedules and we did not have to have a bike 1 and a bike 2 schedule.

Alternatives envisagées 

Pourquoi choisir Xola 

Pourquoi passer à Xola

Avantages

User Interface is simple but robust. There is no sacrificing ability for the sake of navigation.

Inconvénients

Refunds have to come out of your xola account, there is a balance that stays in your account and gets sent to your account according to your desired time frame. If the account is empty and you need to refund a customer you have to load money to your account. This is supposed to change as we discussed it with our rep and they were already working on a solution.

Avantages

Intuitive software that allows for admin users to build events.

Inconvénients

Calendar features are sometimes a little clunky to use and not quite as easy to implement.

Avantages

Best customer service ever
User Friendly
In comparison to Fare Harbor and Peek Pro - Hands down best!!
Love the Loading screen phrases. They always make me smile
Rescues are the stuff

Inconvénients

not being able to use same guest email twice
not being able to delete guest emails
affiliates are not alphabetized in settings
not being able to have more than 1 code on a reservation

Avantages

The software has all the features you need to accept online bookings, as well marketing tools.

Inconvénients

The only thing to improve is the translations.
It could have more OTA's connections.

Avantages

Ease of use.
Setting up the new listings is fairly easy, even if there is a lot of details to fill in each time. Customer service is top notch and usually always available on chat!

Inconvénients

No option for more POS style bookings.
We have a lot of walk in customers who combine different activities but when making a booking for those though Xola at the counter, we have to creatively enter the activities. We have an arcade setting with Escape Rooms. Our arcade are is Virtual Reality with booth space rentals with various time slots. It is too difficult to create a time slot for each time and booth.

Avantages

Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever.

Inconvénients

In March 2020 they are rolling out a new mandatory pricing plan where they will take a large percentage of all bookings rather than a monthly fee. For us it means going from $200/month to $2K-$4K+/month depending on our sales and marketing.

Avantages

Ease of scheduling staff for our games. Able to access full desktop version on mobile. Clean and easy to use for end users.

Inconvénients

Can't get API with flat rate version. Occasional bugs on android browser (app will be great but not fully complete.) Need to be able to over ride feature that prevents guides from being assigned to overlapping events.