SpamTitan

Avantages

Easy to configure and effective tool. New interface is a bonus

Inconvénients

Missing features in some other packages, like email signatures

Avantages

Quality, customer service, great filtering

Inconvénients

Sometimes trying to reach them is difficult because of time zones with health water

Avantages

It has some great features like sending blocked spam reports that you can allow users to receive and release verified non spam.

Inconvénients

Even when I set up pattern filtering some of those still get through.

Fake emails from MS get though with no header/email sender info at times.

Avantages

It works, which is the main reason to use them. I like the admin interface, it has all that we need and it is not a headache to browze and use.

Inconvénients

Honestly, there is none, no spam filter is perfect, we need to work with it, and it is easy to work with SpamTitan console, and when we have an issue, the support is there.

Avantages

support is great, simple to use and implement

Inconvénients

really dont have any. my experience has been positive from start to finish

Avantages

Quick to implement, ease of use for users and admins, and very effective in its performance.

Inconvénients

Have not encountered any features or operational attributes that I consider cons. Every product can be improved over time, but SpamTitan has performed excellently thus far.

Avantages

SpamTitan does it's job as advertised. I can block emails from specific email addresses or an entire domain. That's the sole feature we were looking for when shopping for a product like this.

Inconvénients

So far, I don't have any cons to be honest. I have to really think deeply to find something I don't like about the platform. I guess the one thing I don't like is the new username format for entering into the admin side of things.

Avantages

To date, we have had no malicious emails get through Titan.

Inconvénients

nothing comes to mind. We have had no issues with the product.

Avantages

Prompt response and great technical skill

Inconvénients

Good customer care services by titan team

Avantages

It automatic update and manage email security for my company. It also check and converted the hyperlink as well.

Inconvénients

Hope we can have more live support person that we can work with rather than put in the ticket.

Avantages

I didn't have a clue as to how to set it up but the SpamTitan team walked me through it with ease.

Inconvénients

Nothing comes to mind. There are a few very minor tweaks in the UI that could be made, but it's obvious the SpamTitan engineers are constantly making small upgrades to the overall product.

Avantages

It is quite simply very effective. Reduces almost all Spam

Inconvénients

Nothing really. Sometimes, tech support can be a bit tardy, but any issues I have had have been resolved satisfactorily within a few hours

Avantages

The GUI is excellent and much easier to use compared to other products we used previously

Inconvénients

Would be nice if there was an option to whitelabel

Avantages

It comes with amazing cyber security features
The software also makes email security features and network security management easy

Inconvénients

SpamTitan has all security features we desire. No complaints.

Avantages

I like how it works every time and immediately. My system works smoothly with spam titan.

Inconvénients

I haven't had any issue with it thus far.

Avantages

It kind of worked when it wasnt having issues

Inconvénients

Poor customer service and support. When there was a multi month issue with email flow I was recommended by support to not use the product but wouldn't offer any additional license time or consideration due to the outage.

Avantages

Ease of use and the "set it and forget" installation options. The system can be configured to allow users to manage their own filter quarantine.

Inconvénients

The UI is more complex than it needs to be. It's difficult to navigate to make changes and makes management more complex than it needs to be. But once learned it's quick.

Avantages

The support has been great, my users like the ability to check on there own quarantine, the email digest has been popular.

Inconvénients

the filtering seems over sensitive, finer grained filter controls would be nice! being able to receive a digest more than once a day would make a few of us happy. We are struggling with the analytics to understand why some of these emails are being scored as high as they are.

Alternatives envisagées 

MailCleaner

Pourquoi choisir SpamTitan 

Canit was hands down the best! We switched because AppRiver bought them and immediately worked to transfer customers to their platform which was crap! after a few years they shut the product down completely!

Pourquoi passer à SpamTitan

it worked better than the cheaper systems and as good as the most costly!

Avantages

Our company was getting SO many spam and phishing emails. Once this software was implemented, I was able sort and manage my email easier.

Inconvénients

Sometimes emails that I have "allowed" in the quarantine report, still get quarantined. I would rather have this though then a ton of spam.

Avantages

Works very good to filter spamed emails.

Inconvénients

Nothing, everything was good. My customer is very happy.

Avantages

I really like how their system blocks unnecessary spam emails. It really helps me save time having to delete unwanted emails on a daily basis, hence saving my time

Inconvénients

Some times it could block regular emails as well, so you need to really understand the system to be able to use it properly

Avantages

User can Blacklist/Whitelist from EGroupware directly or mark mails as Spam. The archive of the last X days gives the opportunity to resent mails customer by chance deleted and don't use an separat archiving solution.

Inconvénients

I'm missed to select internal flow easily (mails from users within the same domain). Its easy to select inbound & outbound, but we had situations where we needed to release a bunch of internal mails and that is more effort to select.

Avantages

- Spam protection that is adjustable- The quarantine allows you review every email flagged as spam- Email archiving is convenient

Inconvénients

It takes some time and testing to adjust the spam score so that false positives are reduced while spam is actually caught. This really isn't a negative against SpamTitan - other similar products require the same.

Avantages

It's a great app for cybersecurity and firewall, additional for other projects

Inconvénients

So far, I have no cons with using the app.

Avantages

easy te setup and very reliable, never problems

Inconvénients

in the beginning a bit hard to finf your way through the menus

Avantages

Filter all the email, and these is very powerful function and I use everyday. Sometime user would received lot of dunk mail, without this we would delete those email manually and waste time.

Inconvénients

Sometime user would received lot of dunk mail, without this we would delete those email manually and waste time.

Avantages

We needed spam titan to block spam from our system as we have had Ransome wear attacks in the past. Spam titan helps us to filter out any suspicious emails before they become a problem

Inconvénients

Spam Titan is almost too responsive to threats to the point I miss emails because they are flagged as a threatI'm sure spam titan is monitoring in real-time but the fact it doesn't send you an email to let you know more than once per day that emails are in your quarantine is frustrating.

Avantages

We opted for an on-site appliance (a Linux server really, a VM in our case, but it's just a web-based console as far as configuration goes). Their cloud version is the same product running on their servers and that would relieve you of the work we put in, as I'll describe, but we wouldn't have it any other way.

The on-prem version is what we like the most about this "software." We have another VM running at an alternate site, they sync with each other and one can take over if the other is down or unreachable. They also can load-balance.

Yes this solution is a little more complex than are previous solution. But it's in the complexity that you get the flexibility. SpamTitan support has helped us tweak the settings based on what we're seeing in the console. Excellent history report shows everything, or you can filter very easily. Unfiltered you can see blocked (and why), quarantined, accepted...everything. If you don't see it, that email did not get to you, and in our experience it has been a Sender issue every time.

SpamTitan, with the clustered configuration is less that half the cost of our old solution and we never have to upgrade or replace the "appliance" because it's just a VM, or one of our physical servers, either way, you never face an End of Life "you must upgrade" mandate from SpamTitan.

Also - these servers will spool email until they can reach the email server. So if your email server is down or unreachable, you most likely are still getting email.

Inconvénients

Well...it does require us to do some of the lifting and I have discovered there was a lot I didn't know about fighting spam. I turned on one block setting and started blocking emails I didn't want to block, okay...turn that off!

We had warned all of our employees that we were switching products and to be on the lookout for spam and/or missing emails. Most reports were false, but in some cases there was a problem with the settings and this helped us to tweak the product. Also be aware that you need to use a trusted IP address or your emails may end up in the recipient's spam folder. We just used the IP from our old solution once we ran into this issue.

There are certainly other examples, things not working right because we didn't set it up just right (we tend to do things on our own, we learn more that way). Every time we've gotten stuck I have gone to the website and checked their knowledge base. If I didn't find the answer I create a ticket. If you give them a console-generated code they can get into your system and look at your settings.

After a month or two I think we have the settings where we want them. However, we keep an eye on the history report, watching for any signs of trouble. The product worked well right out of the box, but now it's really doing a good job, without blocking good emails (yes, some bad emails get through, but it's at least as good as our old expensive managed solution).

Avantages

Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

Inconvénients

It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big deal but it is a little annoying personally for me.

I believe in the beginning I was told that there was no user portal to then later find out that there was one. Not sure where the disconnect was but this feature ended up being quite crucial for the owner of the company I work for as he was used to working in the portal of our previous product (Barracuda).

The other problem that was noticed earlier on is that the daily summary emails would have these crazy ambiguous email addresses in them in the "From" field which I was told couldn't be modified. The owner of the company was very confused by this as the Barracuda would show us both the technical from address as well as what would normally appear in the mail client and would have more meaning to the end user and give them a better idea if the email was spam or not. I suggested at the time to the tech\sales person I was speaking with that this should be changed to at least show both "from" email address' so the end user is armed with more information to make an informed decision about the email being spam or not.

Avantages

Was easy to implement and, as the title said, it worked great until it did not.

Inconvénients

This is a cloud-based product. In early August, the product totally failed. (it was a Friday morning in the US, but dont remember the date as we have moved on to an)other product). Just noticed that we were no longer receiving emails. Rerouted DNS to cut SpamTitan out of the loop and email (unfiltered) started flowing. Contacted Spam Titan and they confirmed that the cloud instance on which we were running was offline for unknown reasons.
Our business is 24x7. We ran without Spam Titan on Friday, and Saturday, and Sunday, and Monday. We called for updates, on Friday afternoon, Saturday, Monday, and Tuesday. Each time, there were no updates and were told that we would updated by email and by phone if we left our best contact number.
Well, that never happened. Interestingly, we were not offered to route through any other web-instances.
By late Tuesday, we had already vetted another product and moved our production platform to the new provider.
Their support SUCKS. Moreover, I am going through the same goat-ropin' with trying to cancel my subscription. If you call them and make the appropriate selection, you always go to voice-mail (again, no callbacks). If you select "technical support", they have to connect you with Customer Service (one time out of two tries, I got a live CS person and they told me that they would have to connect me with "retention". Again, no one was available but was promised that someone would call me back -- never happened.

Avantages

I like that the learning curve is small, and that the support is accurate, thorough and timely.

Inconvénients

Perhaps some form of AI spam filtering would improve things. More slips through than I care for, but some of that is self inflicted tweeks and address listings.

Avantages

Integration was easy, post sales team ensured all the steps were taken correctly and it is highly effective.

Inconvénients

The layout is slightly dated and reminds me of older software like Magento's backend. Graphs could be flashier and there could be more of them, but these are minor things for me. However, they may matter more to others.

Avantages

It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done.

I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since.

Whitelisting and blacklisting domains and specific emails are super easy.

Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.

Inconvénients

The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice.

Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF.

Other than that no issues!

Avantages

Spam detection and prevention management, Threat intelligent system, Spam remover system

Inconvénients

Slow in taking more actions as required.Too much alerts on the solution

Avantages

It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

Inconvénients

The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

Avantages

SpamTitan is actually really worked, and has really decreasing the amount of spam email that i have receive before. It only need to be setup onetime, and most of the time, i don't even have to monitor the report as they rarely blocking a legitimate email that are sent to my email.

Inconvénients

There are some feature that are not available at the moment on the software, like to preview the content of the spam email, without having to whitelisting the email. It will be a good feature, so user can totally know what is the content of the email that has been blocked from the main inbox.

Avantages

After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.

Inconvénients

If you change a filter in the web interface to return too many records, the site will sometimes hang.
I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.

Avantages

Setup was fairly easy and the techs took their time to help us understand the install process.

Inconvénients

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Avantages

SpamTitan was easy to implement with a little assistance from their responsive support staff. It is highly customizable to dial in the level of protection needed for any industry. It also allows for end users to release messages from quarantine freeing up valuable IT resources.

Inconvénients

Some features could be grouped better. Whitelist by address/domain vs whitelist by IP, as an example, are on separate pages.

Avantages

We are using it for email filtration system of our office 356 cloud exchange service. Starting from initial settings it the implementation was a breeze. But our pre sales person [SENSITIVE CONTENT] was the most helpful and a through gentleman. His cooperation was unprecedented.

Inconvénients

Lacks Bite in Trapping the "Clickbait Attacks". Needs a ton of improvement in this section.

Avantages

SpamTitan has a high level of consistency when it comes to preventing spam and malicious communications from reaching my primary inbox. Setting up the specific keyword that I want to be used in the blacklist keyword and the whitelist keyword is quite easy. After setting it up, the procedure is streamlined, and I would not have to keep track of it because it would send me a weekly report.

Inconvénients

There have been times that a legitimate email has been blocked and no message has been received to inform me about this practice, resulting in the email remaining in the junk inbox until I manually search and whitelist it. For the first time, adding a domain to the app can be daunting, and I had to seek assistance.

Avantages

The deployment went very smooth and customized to our environment very well. Every obstacle we had was dealt with and overcome. The product is way better than other competitors with appliances. We can ramp up a vm and transfer the config in minutes if there is an issue.

Inconvénients

It takes a few minutes to get used to the interface and it is hard to find the email log at first.

Avantages

My inbox can get pretty busy after a long day of meetings. If I don’t manage to clean them, it can clog up my emails. Once I go through these emails, I notice that majority of it is spam and junk which I don’t personally need. Blocking and moving to my spam folder is time consuming and I could do better things with that time. SpamTitan captured me from the moment I tried it and has never failed me so far. I can now manage my inbox and know that I don’t have to deal with malicious threats.

Inconvénients

Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.

Avantages

SpamTitan has advance and extra security layers that protecting my email account get penetrated or get attack from spam email. Ransomware is one of the most feared kind of emails that we really want to avoid, and this software effectively blocking any malicious email that may contain file attachment or link that may harm my computer or phone.

Inconvénients

The only point that i dislike is, there are no access to the software from other device except from my computer, as it only operating from stand-alone application for desktop. It will be more flexible if the software has web-browser, so user can access it from anywhere that internet is available.

Avantages

-Very easy to set up. Can be done in a few hours.
-Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is.
-Reporting is fantastic

Inconvénients

The interface is a bit clunky it probably could use a GUI refresh
There are a few settings like RBLs that would be nice to be able to be set per each domain but are global.
There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.

Avantages

Ease of use, once set up, only minor additions/deletions needed

Inconvénients

Does not allow all attachments to be viewable in the console before release.

Avantages

In this day and age, acquiring an anti-spam software is an absolute necessity and not a luxury. I hate having to keep filtering my email and blocking the scammers out there. It can take a lot of time doing that and it’s better to have a software that can help you with that. I found SpamTitan to be ultimate choice and in dealing with this matters. It’s very straightforward and all it does is eliminates spam, protects you from viruses and fraudulent emails. I can spend more time working on my other tasks instead of filtering the spam. SpamTitan is a great investment.

Inconvénients

I don’t have any problems with this software. It has made my workload so much easier and I don’t have to worry on any threats. I’m thankful for this software.

Avantages

Ease of use, the high percentage of spam caught the first time!

Inconvénients

It has worked so well over the past year that I have forgotten the amount of time it took to initially set up our account. In reality, initial setup was so easy to do that I cannot say that I have an Cons to refer to.

Avantages

When our existing vendor held us for ransom, SpamTitan rescued us. They were #1 on many recommendation lists, had a price point that was less than 1/5 of our existing (fired vendor), implementation took under an hour, and initial month have been great so far.

Inconvénients

I only wish they had a live 24x7 chat support for customers. Support is solid but adding addition training resources would be a nice addition.

Avantages

There are several advantages of using this software. Apart from being an anti-spam filtering solution, it also serves as a temporary archiving service when you need to take your mail servers down for maintenance. You will never lose an e-mail. Great tool to have if planning an e-mail migration to a cloud provider. No more appliances and almost zero configuration apart from relocating your MX records. Highly recommended.

Inconvénients

The customer support is not that great. It always appears that you are dealing with the same person over a chat or report ticketing system. I am not so sure how many engineers are working in support but I always seem to work with the same person. It is really hard to get a remote session with an engineer, most of the time you only receive ticket replies with instructions to be followed and it feels like trial and error. Nevertheless, the software works perfectly so you rarely need to use support. It is for extremely irregular situations that you would contact support.