SpamTitan

Avantages

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Inconvénients

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Avantages

Cybersecurity for our clients involves a 12-point protocol, including e-mail protection. SpamTitan provides an affordable, small-footprint, flexible solution to address this area facing a growing threat. Customizable reports provide periodic review of spam and easy white and black-listing. Overall a stellar solution for this key area in cybersecurity.

Inconvénients

Nothing negative thus far. Pnboarding took a little longer than expected but we were setting up for an MSP account, hence the turnaround was acceptable.

Avantages

The web interface was easy to navigate for SpamTitan

Inconvénients

SpamTitan had a glitch and everything started getting greylisted. I reached out to support but they could not help. Several important emails were stuck and could not be released. I had to reach out to the sender and have them send those emails to another account. I was told by support several times that the problem was fixed but it continued for us, random marking emails as greylisted and then refusing to release them. I had to complete disable SpamTitan on our domain.

Avantages

Support team's reponsiveness and relevance of their feedback to help address issues.

Inconvénients

No ability to quickly send false-positives to ST for spam detection improvement, we need to raise a case for those every time, which is quite time-consuming.

Avantages

This product is amazing, it takes all the headache out of spam and garbage into your Business. Highly Highly recommend this product!!
It has saved us so much time and garbage into our company.

Inconvénients

Initially, the old configuration pages were a bit daunting but, the new revamp is much easier to understand.

Alternatives envisagées 

Pourquoi passer à SpamTitan

Avantages

Very easy to use. Easy to manage. Very effective

Inconvénients

I wish there was more active action to be taken on greylisted items. Greylisted emails are just bounced and you have to wait for them to come back. I would love to see greylisted emails put into a "greylist" quarantine or something so when we know they are valid, we can release them immediately instead of waiting for the sender to resend.

Avantages

When it works it works okay at best. Nothing further to add.

Inconvénients

Customer support. Takes a very long time to resolve issues. Takes alot of work on the backside to keep emails filtered. Daily maintenance on my part.

Avantages

Ease of use. Upgraded interface is nice and outlook plugin.

Inconvénients

Recent hack experience makes me nervous.

Avantages

I love that it is effective in catching spam, and that it is rarely wrong!

Inconvénients

I dislike that individual users can't block an address and have it block that address for everyone easily.

Avantages

Fairly straight forward to use and if I do have a question the response or reply is usually quite quick.

Inconvénients

Since the new update I am not sure how to switch accounts

Avantages

The ease of use in getting these services up and running, then the ease of use across the board.

Inconvénients

Not a con, however, they need to work more on end-user spam reporting, I use KB4 for this and would rather this service be in ST and or sync the lists that and black to defender as my secondary.

Avantages

It is an easy-to-use security tool compared to other platforms. Its characteristics and functions allow administrators to have control of its services and apply the necessary actions at the moment it is required.

Inconvénients

I believe that the support should improve using other alternatives such as a direct chat with engineers, today opening a case, documenting it and waiting for a response is a weakness in the face of increasing threats and its propagation speed.

Avantages

SpamTitan provided a lot of the functionality of our previous mail filtering service, while keeping costs competitive. It's very simple and easy to use from an end user perspective, and not terribly hard to set up as an Administrator. There are plenty of options for deployments both small and large. On the back end SpamTitan uses a collection of open source software like Spamassasin and ClamAV, bundled together in a pretty web interface they've designed and provide support for. Compared to rolling your own solution, hiring a Linux admin to manage a mail filtering service, this is much more cost effective.

Inconvénients

Support was a little lacking. Their headquarters are in Ireland, so responses take a little longer, and it's a little hard understanding them sometimes, especially over the phone. The audio quality of overseas phone calls is very poor.
The foundation SpamTitan is built on Spamassasin is only so good, it doesn't catch spam and viruses like the leading mail providers (Gmail/Google Apps). For that reason, it may require a little more time for administrators to fine tune settings.

Avantages

The configuration of SpamTitan is very easy and allows for quick deployment.

Inconvénients

The user portal for accessing user settings and filtering is quite dated and could use a facelift.

Avantages

Ease of use and Deployment is what we liked most of SpamTitan.

Inconvénients

Setting up to capture all the SPAM. Just takes some time to setup and get it to capture just the SPAM.

Avantages

Easy to set up and use on a daily basis.

Inconvénients

I don't have any complaints. It works well and it's easy & accurate.

Avantages

Easy to setup, easy to maintain. No outages.

Inconvénients

Quarantine reports little wonky. Not able setup, when should they be sent.

Avantages

Easy to implement
Great support
Month to month, no long term commitment
Has all the features I needed
Good user interfaces, both admin and general user
Little user training required

Inconvénients

Support is out of Ireland, so there is often a lag in response
Billing has been a bit difficult to sort out, 3rd party billing company
Mail logs only kept for about 30 or 45 days, I would like 6 months available

Avantages

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Inconvénients

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Pourquoi passer à SpamTitan

Avantages

We were looking no for an on premise solution. This was by far the best we found.

Inconvénients

Sales can take a while to get back to us for renewals

Avantages

Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers

Inconvénients

Nothing for now , really it is miner issues which they always solve

Avantages

This product has a lot of customizing options, which I like. For all of our customers, we have absolute control over the spam filtering system. The environment is steady, which is critical to our clients and us. When we were setting up our environment, the support personnel was accommodating. They responded quickly to emails and reached out to help us when we needed it. The spam detection system is excellent, far superior to other products we've used.

Inconvénients

Learning the environment and configuring it to my needs can take some time. That's is to be expected in a situation like this, especially when we are dealing with very advanced tools or features that SpamTitan has provided.

Avantages

Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

Inconvénients

The following lets it down:
1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better.
2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it.
3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers.
4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help.

Avantages

filter inbox from spam, harmful messages

Inconvénients

design the app is't in the modern layout

Avantages

What I like the most about this software is the fact it is an appliance that can run as a Virtual Machine.
It highly simplifies the implementation of the product in any environment or architecture.
It is easy to manage any internet domain and all the rules to them related.
It supports more mail servers.
It makes use of 2 different Anti-Virus to reduce the risk to let Viruses pass the appliance.

Inconvénients

the outlook addin or the way for the user to manage their quarantine is not the easiest. it could be managed in a different way, especially for MS Exchange users.