SpamTitan

Avantages

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Inconvénients

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Avantages

I like SpamTitan for its excellent spam detection, ease of use, and strong phishing protection. Its detailed reporting and flexible deployment options make it a solid choice for email security.

Inconvénients

I don’t have anything bad to say about SpamTitan—it's effective, easy to use, and provides strong spam and phishing protection.

Avantages

Fairly easy to deploy, fairly intuitive to use.

Inconvénients

Horrible Customer Service, there are better priced alternatives out there. Often marked legitimate emails as spam with no notice.

Avantages

The ease of installation. The management console. The KB articles, the ability to talk to an actual breathing human if you want.

Inconvénients

I wish if you had one than one Titan product it could be in one management console. Running a tab for SPAM and then Phish Titan is a little clunky.

Avantages

* The software is stable and very effective.
* Ease of use (Mostly).
* High level of consistency.

Inconvénients

* Legitimate email has sometimes been blocked.
* Pattern filtering takes a while to figure out. To be honest I don't think i have it figured out.

Avantages

it's working, and have a lot off good features.

Inconvénients

can sometimes be hard to find the features in the GUI.

Avantages

Very Competitive price. In general, it is pretty effective.

Inconvénients

Sometimes, it does not stop phishing emails

Avantages

Spam Titan brings order to the spam chaos. I really like the granular control that the platform provides.

Inconvénients

I have not experienced any negatives so far.

Avantages

easy to use, and does to the job as expected

Inconvénients

new interface has less options than the old..

Avantages

The product does an excellent job of identifying spam emails and blocking them with an extremely low degree of false positives. The reports are easy to read and flexible.

Inconvénients

There is nothing I dislike about Spm Titan, it could be a bit easier to reach support though.

Avantages

Quick to implement, ease of use for users and admins, and very effective in its performance.

Inconvénients

Have not encountered any features or operational attributes that I consider cons. Every product can be improved over time, but SpamTitan has performed excellently thus far.

Avantages

It is quite simply very effective. Reduces almost all Spam

Inconvénients

Nothing really. Sometimes, tech support can be a bit tardy, but any issues I have had have been resolved satisfactorily within a few hours

Avantages

It comes with amazing cyber security features
The software also makes email security features and network security management easy

Inconvénients

SpamTitan has all security features we desire. No complaints.

Avantages

It kind of worked when it wasnt having issues

Inconvénients

Poor customer service and support. When there was a multi month issue with email flow I was recommended by support to not use the product but wouldn't offer any additional license time or consideration due to the outage.

Avantages

Works very good to filter spamed emails.

Inconvénients

Nothing, everything was good. My customer is very happy.

Avantages

I really like how their system blocks unnecessary spam emails. It really helps me save time having to delete unwanted emails on a daily basis, hence saving my time

Inconvénients

Some times it could block regular emails as well, so you need to really understand the system to be able to use it properly

Avantages

User can Blacklist/Whitelist from EGroupware directly or mark mails as Spam. The archive of the last X days gives the opportunity to resent mails customer by chance deleted and don't use an separat archiving solution.

Inconvénients

I'm missed to select internal flow easily (mails from users within the same domain). Its easy to select inbound & outbound, but we had situations where we needed to release a bunch of internal mails and that is more effort to select.

Avantages

easy te setup and very reliable, never problems

Inconvénients

in the beginning a bit hard to finf your way through the menus

Avantages

Easy to implement
Great support
Month to month, no long term commitment
Has all the features I needed
Good user interfaces, both admin and general user
Little user training required

Inconvénients

Support is out of Ireland, so there is often a lag in response
Billing has been a bit difficult to sort out, 3rd party billing company
Mail logs only kept for about 30 or 45 days, I would like 6 months available

Avantages

Was easy to implement and, as the title said, it worked great until it did not.

Inconvénients

This is a cloud-based product. In early August, the product totally failed. (it was a Friday morning in the US, but dont remember the date as we have moved on to an)other product). Just noticed that we were no longer receiving emails. Rerouted DNS to cut SpamTitan out of the loop and email (unfiltered) started flowing. Contacted Spam Titan and they confirmed that the cloud instance on which we were running was offline for unknown reasons.
Our business is 24x7. We ran without Spam Titan on Friday, and Saturday, and Sunday, and Monday. We called for updates, on Friday afternoon, Saturday, Monday, and Tuesday. Each time, there were no updates and were told that we would updated by email and by phone if we left our best contact number.
Well, that never happened. Interestingly, we were not offered to route through any other web-instances.
By late Tuesday, we had already vetted another product and moved our production platform to the new provider.
Their support SUCKS. Moreover, I am going through the same goat-ropin' with trying to cancel my subscription. If you call them and make the appropriate selection, you always go to voice-mail (again, no callbacks). If you select "technical support", they have to connect you with Customer Service (one time out of two tries, I got a live CS person and they told me that they would have to connect me with "retention". Again, no one was available but was promised that someone would call me back -- never happened.

Avantages

I like that the learning curve is small, and that the support is accurate, thorough and timely.

Inconvénients

Perhaps some form of AI spam filtering would improve things. More slips through than I care for, but some of that is self inflicted tweeks and address listings.

Avantages

It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done.

I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since.

Whitelisting and blacklisting domains and specific emails are super easy.

Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.

Inconvénients

The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice.

Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF.

Other than that no issues!

Avantages

It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

Inconvénients

The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

Avantages

After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.

Inconvénients

If you change a filter in the web interface to return too many records, the site will sometimes hang.
I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.

Avantages

SpamTitan was easy to implement with a little assistance from their responsive support staff. It is highly customizable to dial in the level of protection needed for any industry. It also allows for end users to release messages from quarantine freeing up valuable IT resources.

Inconvénients

Some features could be grouped better. Whitelist by address/domain vs whitelist by IP, as an example, are on separate pages.