SpamTitan

Avantages

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Inconvénients

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Avantages

Cybersecurity for our clients involves a 12-point protocol, including e-mail protection. SpamTitan provides an affordable, small-footprint, flexible solution to address this area facing a growing threat. Customizable reports provide periodic review of spam and easy white and black-listing. Overall a stellar solution for this key area in cybersecurity.

Inconvénients

Nothing negative thus far. Pnboarding took a little longer than expected but we were setting up for an MSP account, hence the turnaround was acceptable.

Avantages

The web interface was easy to navigate for SpamTitan

Inconvénients

SpamTitan had a glitch and everything started getting greylisted. I reached out to support but they could not help. Several important emails were stuck and could not be released. I had to reach out to the sender and have them send those emails to another account. I was told by support several times that the problem was fixed but it continued for us, random marking emails as greylisted and then refusing to release them. I had to complete disable SpamTitan on our domain.

Avantages

Support team's reponsiveness and relevance of their feedback to help address issues.

Inconvénients

No ability to quickly send false-positives to ST for spam detection improvement, we need to raise a case for those every time, which is quite time-consuming.

Avantages

Easy to configure and effective tool. New interface is a bonus

Inconvénients

Missing features in some other packages, like email signatures

Avantages

Quality, customer service, great filtering

Inconvénients

Sometimes trying to reach them is difficult because of time zones with health water

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Logiciel antérieur 

Pourquoi passer à SpamTitan

Avantages

This product is amazing, it takes all the headache out of spam and garbage into your Business. Highly Highly recommend this product!!
It has saved us so much time and garbage into our company.

Inconvénients

Initially, the old configuration pages were a bit daunting but, the new revamp is much easier to understand.

Alternatives envisagées 

Pourquoi passer à SpamTitan

Avantages

Very easy to use. Easy to manage. Very effective

Inconvénients

I wish there was more active action to be taken on greylisted items. Greylisted emails are just bounced and you have to wait for them to come back. I would love to see greylisted emails put into a "greylist" quarantine or something so when we know they are valid, we can release them immediately instead of waiting for the sender to resend.

Avantages

When it works it works okay at best. Nothing further to add.

Inconvénients

Customer support. Takes a very long time to resolve issues. Takes alot of work on the backside to keep emails filtered. Daily maintenance on my part.

Avantages

support is great, simple to use and implement

Inconvénients

really dont have any. my experience has been positive from start to finish

Avantages

It is an easy-to-use security tool compared to other platforms. Its characteristics and functions allow administrators to have control of its services and apply the necessary actions at the moment it is required.

Inconvénients

I believe that the support should improve using other alternatives such as a direct chat with engineers, today opening a case, documenting it and waiting for a response is a weakness in the face of increasing threats and its propagation speed.

Avantages

SpamTitan provided a lot of the functionality of our previous mail filtering service, while keeping costs competitive. It's very simple and easy to use from an end user perspective, and not terribly hard to set up as an Administrator. There are plenty of options for deployments both small and large. On the back end SpamTitan uses a collection of open source software like Spamassasin and ClamAV, bundled together in a pretty web interface they've designed and provide support for. Compared to rolling your own solution, hiring a Linux admin to manage a mail filtering service, this is much more cost effective.

Inconvénients

Support was a little lacking. Their headquarters are in Ireland, so responses take a little longer, and it's a little hard understanding them sometimes, especially over the phone. The audio quality of overseas phone calls is very poor.
The foundation SpamTitan is built on Spamassasin is only so good, it doesn't catch spam and viruses like the leading mail providers (Gmail/Google Apps). For that reason, it may require a little more time for administrators to fine tune settings.

Avantages

It comes with amazing cyber security features
The software also makes email security features and network security management easy

Inconvénients

SpamTitan has all security features we desire. No complaints.

Avantages

I like how it works every time and immediately. My system works smoothly with spam titan.

Inconvénients

I haven't had any issue with it thus far.

Avantages

- Spam protection that is adjustable- The quarantine allows you review every email flagged as spam- Email archiving is convenient

Inconvénients

It takes some time and testing to adjust the spam score so that false positives are reduced while spam is actually caught. This really isn't a negative against SpamTitan - other similar products require the same.

Avantages

easy te setup and very reliable, never problems

Inconvénients

in the beginning a bit hard to finf your way through the menus

Avantages

SpamTitan was easy to implement with a little assistance from their responsive support staff. It is highly customizable to dial in the level of protection needed for any industry. It also allows for end users to release messages from quarantine freeing up valuable IT resources.

Inconvénients

Some features could be grouped better. Whitelist by address/domain vs whitelist by IP, as an example, are on separate pages.

Avantages

Lots of features, really easy to install, support is fast to answer

Inconvénients

Some features are not easy to deploy / use, documentation helps, but could be more complete, at least support is friendly and fast to respond

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Pourquoi passer à SpamTitan

Avantages

We needed spam titan to block spam from our system as we have had Ransome wear attacks in the past. Spam titan helps us to filter out any suspicious emails before they become a problem

Inconvénients

Spam Titan is almost too responsive to threats to the point I miss emails because they are flagged as a threatI'm sure spam titan is monitoring in real-time but the fact it doesn't send you an email to let you know more than once per day that emails are in your quarantine is frustrating.

Avantages

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Inconvénients

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Pourquoi passer à SpamTitan

Avantages

We were looking no for an on premise solution. This was by far the best we found.

Inconvénients

Sales can take a while to get back to us for renewals

Avantages

It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

Inconvénients

The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

Avantages

This product has a lot of customizing options, which I like. For all of our customers, we have absolute control over the spam filtering system. The environment is steady, which is critical to our clients and us. When we were setting up our environment, the support personnel was accommodating. They responded quickly to emails and reached out to help us when we needed it. The spam detection system is excellent, far superior to other products we've used.

Inconvénients

Learning the environment and configuring it to my needs can take some time. That's is to be expected in a situation like this, especially when we are dealing with very advanced tools or features that SpamTitan has provided.

Avantages

The deployment went very smooth and customized to our environment very well. Every obstacle we had was dealt with and overcome. The product is way better than other competitors with appliances. We can ramp up a vm and transfer the config in minutes if there is an issue.

Inconvénients

It takes a few minutes to get used to the interface and it is hard to find the email log at first.

Alternatives envisagées 

Pourquoi choisir SpamTitan 

Logiciel antérieur 

Pourquoi passer à SpamTitan

Avantages

-Very easy to set up. Can be done in a few hours.
-Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is.
-Reporting is fantastic

Inconvénients

The interface is a bit clunky it probably could use a GUI refresh
There are a few settings like RBLs that would be nice to be able to be set per each domain but are global.
There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.