Transalis EDI

Avantages

Professional and friendly team who were keen to provide what was required.

Inconvénients

Sometimes at the start of a project had to chase for updates.

Avantages

- The speed of service when first responding to issues
- Enthusiasm to keep the project moving

Inconvénients

- Possibly sometimes the level that communications are aimed at is too high for me (eg. there will be too much unexplained jargon that I don't know as someone who isn't an expert in the backend processes which we're paying Transalis to deliver)

Avantages

Their integrations are reliable and have processed thousands of orders for us. If you have experience in setting up and working with EDI integrations the setup and maintenance is relatively painless.

Inconvénients

Set up can be very slow if you don't have experience. If their developers hit an obstacle you're left to your own devices to figure out the problem. Transalis do this day-in-day-out, so I'd expect them to also offer suggestions and support when this happens.

On one occasion we missed some critical data during a product catalogue update and instead of warning us, they uploaded it anyway and waited for the ensuing mess. Our fault technically, but I would have expected more proactive customer service from a firm which is supposed to be our EDI integrations expert.

Avantages

Helpful and responsive team
Useful and real-time web portal

Inconvénients

Slightly too keen to use new technology that is unproven

Avantages

The flexibility and adapatability of Transalis, allows us to take on any client, regardless of their integration type - we always know that they can deliver!

Inconvénients

Sometimes, it takes a little longer than expected to delivery a integration project. But on the flip side, its mostly because their dev team are double checking all elements in the solution, which ultimately - is a positive thing.

Avantages

It’s very user friendly to navigate and filing system is easy to locate.

Inconvénients

There isn’t anything I can think of where I have had any major issues.

Avantages

The service that Transalis has provided from the early concept phase through to current day have consistently been excellent.

Inconvénients

The integration involved our HQ IT team based in Japan, the team adapted and we worked well.

Avantages

Reliability, customer-oriented good service from TRANSALIS

Inconvénients

There is nothing to dislike, there was no negative experience we have made.

Avantages

Transalis EDI is user friendly, easy to implement.

Inconvénients

Not integrated to ERP

Avantages

All the team at Transalis where committed to providing us an EDI solution and as a team kept working until we where completely satisfied with the solutions they provided.

Inconvénients

None, the Open EDI portal provides the information we require.

Avantages

Very easy to use and the team at Transalis are really helpful and approachable.

Inconvénients

we have had no issues with Transalis everything has worked really well for us.

Avantages

Cost effective, simple to use. Good interface with key customer

Inconvénients

No, the system seems to be fine and does what is required in meeting our customers demands