BigTime

Avantages

Customization of reports, ease of setting up projects and invoicing. Getting data out of the system for analysis and firm health is very accessible.

Inconvénients

I really wish the Dashboards were more customizable. At this point they aren't giving us the snapshot we need for our firm.

Alternatives envisagées 

Kantata et Smartsheet

Pourquoi choisir BigTime 

We outgrew Autotask. Had to build too many work-arounds and management of system was cumbersome.

Pourquoi passer à BigTime

We put together a Focus group and demo'd 6 products. Looked at multiple areas. Checking boxes to see which could meet our needs the most. Bigtime came out on top as the system with the most matches to our unique firm needs.

Avantages

BigTime's features make it super easy to track budget to actuals and get vital reports out to managers. Additionally, their customer service is great!

Inconvénients

Once in a blue moon, I encounter bugs in the system. However, none large enough to impede on my firm's workflow.

Avantages

The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements.

Inconvénients

The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue.

Avantages

We use Big Time to properly track how much time each employee have devoted to a certain project on a daily basis. In this method, we know how we can bill our clients, and how we can properly allocate our resources.

Inconvénients

An error may occur sometimes when submit your time logs. It sometime duplicates the times you have worked on a certain task. The workaround is that you have to make sure that your total time is equivalent to the actual time you have worked. Nonetheless, the admins can clear the incorrect entries if you have submitted it by error.

Avantages

It makes it fun to schedule and track progress of projects.

Inconvénients

Doesn’t have great focus for large and global enterprise agencies.

Avantages

It's quick and snappy to use for the most part. It doesn't take me long to fill out my time sheets.

Inconvénients

The interface is antiquated and clunky. When submitting time sheets is asynchronous, but it doesn't communicate well if something is rejected so I often think I've submitted a timesheet only to find out later it has been rejected. From and end-user perspective it's hard to understand and use.

Avantages

Its a software that is easy to navigate and the cost sweeps me off my feet.I recommend it for anyone

Inconvénients

The Graphic User Interface is easy to navigate and can be used by a first timer.You need to use it again and again

Avantages

Easy to use, run the reports once you get them to generate the info you need, easy registrations and submission.

Inconvénients

The data behind what you see is a little difficult and I wish they had webinars and other help pages for the users. The reports are a little difficult to set up but once you have it, it's very easy to use.

Avantages

This is an excellent tool for keeping a record of your workflow and time in motion. Super easy to understand and can be accessed even outside the office. Once I forgot to submit my timesheet, but I didn't have to worry since I can send it at home without installing any apps (but just fyi, there is an available app you can install, which is very awesome!)

Inconvénients

There's one or two times that happened, there was a double entry of an activity that I didn't do. I think it was a glitch, but I think they already fixed it. So no more complains.

Avantages

Very user-friendly, easy to jump right in.

Inconvénients

Most of the data I need to pull can't be on one report; I have to pull multiple reports and merge them in Excel. This often causes issues with data alignment, etc.

Avantages

I like using this software because it enables the user to track the minutes/hours that they spent on their task/projects. This is especially applicable for recruiters that handle different projects in a week. What I also like is that you can also access the web on a mobile phone or tablet

Inconvénients

There was a time that once you have submitted the report and review it. They are some glitches with double entries. But it was already been resolved and handled. Nothing serious and cannot be handled.

Avantages

BigTime is an excellent software for providing real-time billing and time management reports to ensure a project is on budget and resourced properly. The online and app version functionality make it easy for all employees to maximize the use of this tool.

Inconvénients

We have used BigTime for about 3 years as a company. I find it is very easy to use and manage. No complaints.

Avantages

Easy to understand for the end user and easy to administer. Sync function works as designed and interface has improved with phone app and new version.

Inconvénients

Missing one feature - Let the admins setup and apply Holiday defaults to employee timesheets. This would eliminate a lot of issues that come up every pay period that includes a Holiday .
For example, employees inadvertantly use a regular work code for a Holiday or they manage to use the Holiday code for the entire work week. If it defaulted on the sheets that would eliminate most of this distraction.

Avantages

BigTime is a time recording and billing application for professional services companies that is hosted in the cloud.

Inconvénients

However, the BigTime payment scheme may be a detriment. Although it offers a variety of pricing options to suit various needs and finances, some users have complained that the price can mount up rapidly, particularly for bigger teams or organisations with more intricate billing needs.

Avantages

Software is very user-friendly and easy to learn. Someone is always available to help with questions.

Inconvénients

Reporting could use some enhancing. Some numbers come out as dates.

Avantages

This has replaced our time and billing software. It has changed our entire front office and streamlined our administrative assistants work.

Inconvénients

There is a bit of a learning curve but, nothing we can't overcome.

Avantages

that things stay in place from one week to the next

Inconvénients

have to write the same comments over and over - our last system saved comments to re-use

Avantages

Time tracking and the first level of project set up is good. It is fairly easy to work with once you take into account the cons below.

Inconvénients

Lack of field name consistency is a huge issue. It makes it hard to do reporting. The same information has multiple field names so you have to test everything over and over to get the right data point. Also, you lack customized calculation fields - that is a major issue with the software. Any user should be able to create a custom calculated field for measurements.

Avantages

A great service and an excellent job, there is no better way to describe this company, it is incredible as it is noted that it is a company that focuses on its customers.

Inconvénients

I really do not have any complaints about them, on the contrary, I leave fully happy and satisfied with their work. 10/10

Avantages

A software that is easy to master and allows you to know more about the management of your business projects, with a perfect customization and also BigTime allows you to send invoices. The integration with Quickbooks is very useful for us

Inconvénients

But the problem little to find at the level of the invoices because it does not work totally as it should

Avantages

A quick and easy to use time and billing software. I can add up our projects and straight away key in time spent on each client/process. This helps our management team track allocation per process/client that we have on a weekly basis. It helps the user easily tracks and exports data from the system as well. Another good thing is that it is customizable!

Inconvénients

Permission groups are sometimes dependent, where it allows others to access certain features to be able to work on some other features. When one forgets to save/sync entries data are lost.

Avantages

Cloud based and integrates with Quick Books desktop. Easy for users to begin using with our much support from our back office. Many short videos with instructions on how to use. I like that the invoices are now one document with receipts included if needed to submit to clients. AT a glance you can see how profitable a job.
Lots of reporting possibilities, I am new user still learning how to use all the reporting options.

Inconvénients

Setup was a difficult due to no real process suggestions such as step 1 - 10 ect.
I hope BT includes for future users more standardized set up process.

Avantages

The user friendliness of this software is great. The implementation team is absolutely top notch and made understanding the use of the software simple!

Inconvénients

We have a complex billing structure, so customizing rates, mark-ups, etc was not as easy to accomplish without the help us the implementation team.

Avantages

The ease of use, training, and number of ways to receive support

Inconvénients

I do not have any cons at this time, coming from Tallie and SpringAhead this is a significant upgrade!

Avantages

It has a great UI, is intuitive and quick, is semi-customizable (met most needs without requiring any, though), and does what it was built to do very well.

Inconvénients

Logging time, by design, is a monotonous part of every consulting job. It is tedious administrative "extra" work that needs to be done after the 'real' work is completed. So by design I do not enjoy logging time on a weekly basis. That being said, that is not a fault of the product, which accomplishes time keeping and time tracking very well. It is just the "cost of doing business".