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- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Detrack use as a proof of collection review
It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers.
Avantages
It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.
Inconvénients
No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month).
Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet).
No ability to add photos to each job for the drivers to see.
No ability to add set items/descriptions with pricing for each item and regular customer.
Reporting functionality is very basic. More can be gathered from exporting data to Excel.
Réponse de Detrack Systems
Hi Will, thanks for taking the time to provide feedback. Glad to hear you find Detrack cost-effective.
We have Xero integration in beta now and are looking forward to opening it up to our customer base soon. We have also released Advanced Reports in our Detrack Advanced plan, its available for you to try now at now extra cost. Loads more to follow!
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
So far so good. but maybe not for long term use.
does the job well. driver got accustomed to the app feature very quickly.
Avantages
Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.
Inconvénients
- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse.
but this problem is prevalent for a larger corporation. meaning it'll only get worse through time.
- rising prices.
Réponse de Detrack Systems
Thank you for taking the time to provide valuable feedback about Detrack. We apologize that your customer service experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at https://www.detrack.com/get-in-touch-with-us/ to discuss your experience further.
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Could Work Better for Trades
I like the ability to customize the fields, but further configuration would make this a great choice for other trades-related businesses (plumber, locksmith, electrician, etc).
Avantages
The customer always is updated about our status.
Inconvénients
It's not very customizable. I don't need the Pickup and Delivery tabs. We are not a delivery service. We are a trades company and use this to schedule and inform our customer where we are. This could be customized to service businesses and it would be a great feature for the other trades.
Réponse de Detrack Systems
Thank you, Gilles, for posting your review. At Detrack, we value your feedback and always strive to provide the best for our customers. We invite you to reach out to our team for assistance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent for delivery
It's pretty good and meets our business needs well. We especially like the live tracking and tracing features.
Avantages
live tracking and tracing. can cover delivery and collection.
Inconvénients
In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.
Réponse de Detrack Systems
Thank you, Mike, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
about 3 months use
customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.
Avantages
its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.
Inconvénients
method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.
Réponse de Detrack Systems
Thank you for taking the time to provide valuable feedback about our product. We
apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Product, easy to use and great price
Great service, they reply to any question very quickly.
Avantages
Easy to use, very intuitive, extremely easy to train a new driver.
Inconvénients
When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.
Réponse de Detrack Systems
Thank you, Tony, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for assistance on the pre-delivery text at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good for Tracking and Pod
Very good app for the customers and for transport companies who don't have multiple rate cards
Avantages
Tracking
Job Allocation
Proof of Delivery
Inconvénients
Invoicing
Lack of Rate Cards
No Zoning with post codes etc.
Réponse de Detrack Systems
Thank you, Manoj, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
DELIVERY & COLLECTION
We like it alot because we get what we want.
Avantages
Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.
Inconvénients
columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.
Réponse de Detrack Systems
Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent support and very effective if you can integrate it with your CRM systems
Good. Effective and very useful. Good support.
Avantages
We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.
Inconvénients
Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,
Réponse de Detrack Systems
Thanks for leaving us a review Rhiannon. Good to hear you are finding efficiency gains with Detrack. You will be pleased to know that an integration with Odoo is in the works :)
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Good Transportation Management
I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!
Avantages
The ability to upload and change information provided to a drivers handheld in almost real time.
Inconvénients
May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.
Réponse de Detrack Systems
Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Detrack - CMF
We have never had issues with our deliveries
Avantages
Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress
Inconvénients
that you cannot do vehicle inspection reports and also map high-risk areas.
Réponse de Detrack Systems
Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Customers love it
Avantages
Live tracking
Client Portal
Live etas
Automatic pods emailed
Inconvénients
Online portal should show less information to customers
Réponse de Detrack Systems
Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Live tracking app
Avantages
Easy to use app, very user-friendly and efficient.
Inconvénients
Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.
Réponse de Detrack Systems
Thank you, Madat, for posting your positive review! We invite you to reach out to our team for any assistance with Detrack's routing features at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Delivery tracking
Avantages
Ease of use, easy to set up.
real time delivery updates.
proof of delivery
Inconvénients
nothing
Réponse de Detrack Systems
Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Head of Innovation & Software Development
Avantages
Support team & responsiveness
One stop solution for delivery
Inconvénients
NA - I don't see anything which i can mention on this
Réponse de Detrack Systems
Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
User Friendly
Avantages
Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.
Inconvénients
I found the GPS Tracking not as good as the other one we use as its via the phone only.
Réponse de Detrack Systems
Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
FANTASTIC SYSTEM
FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our customer's systems.
Avantages
Centralised system with all the features needed to run a courier service company.
Inconvénients
NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.
Réponse de Detrack Systems
Hi Geoffrey, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Fast efficiant delivery management system
Works like a charm and happy to use it for our office
Avantages
Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.
Inconvénients
The annual subscription costs are bit high for single delivery van
Réponse de Detrack Systems
Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great experience
Avantages
Ease of use, clean and simple, a breeze.
Inconvénients
cant add order during day, only manually, or to upload file again which would delete all assigned deliveries
Réponse de Detrack Systems
Thank you for your review, Yoel. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Overall Happiness
Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.
Avantages
Time management and accountability of team
Inconvénients
The shortages + loss of map live tracking from our warehouse + driver.
Réponse de Detrack Systems
Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Emballage/livraison de marchandises
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Love using Detrack
Avantages
We like the Tracking system and POD are very efficient
Inconvénients
Messaging system is very short and customer don't get enough details
Réponse de Detrack Systems
Thank you for your review, Simarjit! We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Impression
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Detrack top of my must have shipping/tracking software list
It has been terrific, love the simplicity and capability. Its functionality leaves very little to be desired in the way of tracking and use.
Avantages
simple easy to use interface, with interchangeable information fields. Drivers app is simple to use and simple to learn.
Inconvénients
Needs the ability to upload files directly to the drivers device without having to first upload to a url link.
Réponse de Detrack Systems
Hi Mike, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
CQ Building Supplies
Overall I'm quite happy with how Detrack works
Avantages
Viewing of truck routes on screen & cuurent location
Inconvénients
limited POD details would like UOM to be shown
Réponse de Detrack Systems
Thank you for your review, Matthew. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Impression
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Discount to be provided
Service exceptionally good, no major issues
Avantages
Automation and most definitely the Notifications section from this software
Inconvénients
The fact that we are being charged more for the Route option
Réponse de Detrack Systems
Thank you so much, Jo-Anne, for your five-star review. We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Simple and useful
Avantages
Simplicity for end users
Functionality for managers
Support
API
Inconvénients
Lack of full customization
Routing does not accommodate heavy truck routes
Réponse de Detrack Systems
Thank you for taking the time to give us a review, Paul. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us at https://www.detrack.com/get-in-touch-with-us/ so we can rectify this issue.
- Secteur d'activité : Meubles
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Good product
So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.
Avantages
The ability to track the deliveries for companies and customers.
Inconvénients
The newly added feature of route planning isn't applicable.
Réponse de Detrack Systems
Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Speed Of Light Review
Avantages
Easy to close out deliveries. No excess scanning. No Bugs
Inconvénients
There's nothing I can think about. Maybe that there is no option to change background color but other than that there are no issues with the app.
Réponse de Detrack Systems
Thank you for the great review, Graciela! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
So far so good
Avantages
We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.
Inconvénients
It does not save addresses very easily.
Réponse de Detrack Systems
Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
W3mov3 Logistics Reviews
An overall satisfactory experience. So far i'm still using it at a breeze ONLY to make it a perfect app with an manual entry on aside
Avantages
The ease of uploading require jobs card and assignment to my drivers at a ease.
Inconvénients
It doesn't shows a digital map in the app itself and the new feature of routing systems doesn't seems to be working very well too.
Réponse de Detrack Systems
Thank you for your review, Zexon. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Ice cream delivery
Great feature product, even on different time zone great support availability and fast response
Avantages
Easy Integration excel/api
Plan feature
Tracking
Inconvénients
Manual Import/Push between detrack-elastic
Alternatives envisagées
Track-PODPourquoi passer à Detrack
Included Features and value per vehicle not usersRéponse de Detrack Systems
Thank you for your review, Benjamin. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
DeTrack for the Win
Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.
Avantages
Proof of Delivery, Ease of adding jobs.
Inconvénients
Should be able to arrange jobs on screen for order you wish delivered. Drag to position.
Should have the option to see both pickup and delivery at same time.
Should be able to permanently update client without having to go to accounts. Add phone or specific detail.
Réponse de Detrack Systems
Great to hear you are enjoying Detrack David. We will take your suggestions onboard.
Love the shoutout - DeTrack for the Win!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Odg reciew
Avantages
Fleet managment, delivery management. Custo.er tracking
Inconvénients
Needs more customization. More mobile app uses
Réponse de Detrack Systems
Thank you for your review, Brian. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Detrack Delivery App
had some issues to start, but all resolved
Avantages
Simple, intuitive, easy to use... but with great features
Inconvénients
Would love to be able to integrate my customer pricing
Réponse de Detrack Systems
Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Nice app for delivery
Avantages
The driver app is easy to use
Very helpful customer support
Inconvénients
If there is an app for admin use will be perfect.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Amazing product
Avantages
Very easy to keep track of my deliveries
Inconvénients
Absolutely nothing it has been a very easy program to learn
Réponse de Detrack Systems
Thank you for your review, Kyle! We’re glad to hear that you were satisfied with your experience and we'll continue to serve the best for our customers.
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Rollout of Detrack
Very good. Highly recommend. Perfect for low cost proof of concept.
Avantages
Ease of rollout. Cost. Functionality. Customer support is very good and helpful.
Inconvénients
Need for use of 3rd party text sms service.
Réponse de Detrack Systems
Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Lösung für mein Unternehmen!
Ich konnte bisher unsere Fahrern nicht zu 100% glauben wo sie stecken ob Sie im Stau sind oder auf einer Autobahn. Mit Detrack habe ich die volle Kontrolle über unsere Fahrer.
Avantages
ich bin mit Detrack bisher nur positiv überrascht. Zeit ist wichtig für uns deshalb arbeiten wir mit Detrack die Vorbereitung von Versanddaten, der sofortigen POD-Lieferung an Kunden sind einfach abrufbar. Ich kann sehen wo sich unser Fahrer aufhaltet. Ich kann Detrack nur weiterempfehlen.
Inconvénients
Bisher habe ich keine Negativen Punkte gefunden. Ich denke das es auch nichts Negatives gibt.
Réponse de Detrack Systems
Thank you so much for this wonderful review :)
We truly hope that you continue to enjoy all the benefits that Detrack brings to your business.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Perfect for Entertainment Logistics Management
Detrack has everything you could need for logistics management. Simple driver management, easily schedule multiple deliveries & collections between multiple drivers. Update schedules and driving routes whilst drivers are out in the field. Accurate ETAs and much more. It's hard to find any fault with this app, especially based on it's pricing model too.
Avantages
The interface across both desktop and mobile is easy to use. It's helped us to simplify and streamline our logistics management within our business. Being able to update our drivers with information whilst they're out on the go from one centralised platform is brilliant. It's also helped us to continue with our digital first scheme to reduce delivery paperwork and overall printing.
Inconvénients
It would be great to have the ability to allow drivers to view tomorrow's schedule the day before, but this by no means detracts from the outstanding feature set and development that has already been put into this application.
Réponse de Detrack Systems
Hey James,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our interface across both desktop and mobile easy to use. We are also pleased to hear that Detrack has helped you simplify and streamline our logistics management within your business.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, James.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent Software
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Avantages
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Inconvénients
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Réponse de Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great App to start off with.
have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.
Avantages
Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.
Inconvénients
Unable to preview driver past route once driver offline.
Réponse de Detrack Systems
Hey Garfield,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Garfield.
- Secteur d'activité : Vins et spiritueux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent software built by smart team who knows their customers well
I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!
Avantages
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.
Inconvénients
Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.
Réponse de Detrack Systems
Hey, Roland!
Thank you much for your kind, encouraging words.
We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times!
From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate.
Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Easy and Efficient Migration from Paper Based
My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!
Avantages
We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.
Inconvénients
Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?
Réponse de Detrack Systems
Hey, Neil!
Thank you much for your kind, encouraging words.
We're delighted to hear that you're saving time on preparing dispatch data, and how you're easily finding past PODs to satisfy your customer delivery enquiries.
Detrack is designed to make it easy for users to onboard and get started, so we're glad you find our solution user-friendly and able to navigate it without much fuss.
As always, our support team is at hand at all times to solve any issue our users are facing. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the review, Neil, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Detrack provides all that we need for our deliveries
Avantages
Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used
Inconvénients
Sometimes it takes a short while to refresh but does so frequently enough
Réponse de Detrack Systems
Hey Bruce!
Thank you so much for your encouraging words.
As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bruce.
- Secteur d'activité : Emballage/livraison de marchandises
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Value exceeds Cost
Avantages
The user interface is easy to navigate. The ability to not only capture signatures and photos but to be able to set those as a requirement to complete the delivery is VERY useful.
Inconvénients
I cannot think of anything I don't like.
Réponse de Detrack Systems
Hey David,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to navigate.
We're also pleased to hear that you find the ability to not only capture signatures and photos, but to be able to set those as a requirement to complete the delivery a very useful feature.
Thank you once again for the kind review, David.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Very easy application
Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.
Avantages
The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.
Inconvénients
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
Réponse de Detrack Systems
Hey Bojan,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bojan.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
So far so good.
So far so good.
Avantages
Effective software with simple functions available that allows all users to understand and use easily.
Inconvénients
Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.
Réponse de Detrack Systems
Hey Jasmine,
Thank you so much for your review.
As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the review, Jasmine.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The Swiftest Response Team - Team Detrack!
For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!
Avantages
Tracking visibility, ease of use, intuitive.
Inconvénients
Auto-billing, real-time vehicle tracking, more reports needed.
Réponse de Detrack Systems
Hey Mei Lin,
Thank you so much for the encouraging words!
We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.
Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Detrack helps Tomax deliver on our promises
Avantages
The Detrack features are very easy to use, and configure to match our requirements. The whole system makes the life of our driver management team very easy!
Inconvénients
Nothing to complain about at all regarding the Detrack system.
Réponse de Detrack Systems
Hey Chris,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our features easy to use, and configure to match your requirements.
We're also pleased to hear that our whole system makes the life of your Driver Management team very easy.
Thank you once again for the kind review, Chris.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Value for money
Avantages
Easy importing and exporting of data for daily management
Inconvénients
Picture uploaded by drivers could be auto focus for better picture quality
Réponse de Detrack Systems
Hey Andy,
Thank you so much for your positive review.
As Detrack is designed to be user-friendly, we are glad to hear you're having an easy time importing and exporting data for daily management.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Andy.
- Secteur d'activité : Bijoux et produits de luxe
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Efficient and cost effective
Avantages
Easy to set up and use, well priced, integrates well with Zapier
Inconvénients
Nothing particularly comes to mind - we've rarely had any issue
Réponse de Detrack Systems
Thank you, Scott, for the positive review! We’re glad to hear that you were satisfied with your experience at Detrack and we'll continue to serve the best for our customers.
