Detrack

Avantages

Simple
Fast implementation
Cost effective

Inconvénients

no real cons for our intended use so far

Avantages

I like the simplicity of use and the cost effectiveness per driver.

Inconvénients

The reporting is very basic and wish it was better especially for the premium, its not worth the cost.

Alternatives envisagées 

Pourquoi passer à Detrack

Avantages

Very easy to use program and fair value for my business.

Inconvénients

Very little. It took a little to learn to program.

Avantages

The design looks good and they have the basic delivery admin and proof of delivery in place.

Inconvénients

Issue with their deployment of updates.
Changing their policies without considering their excising users and potential users on trail i.e. little notice on changes to their subscription/pricing.
Integration is also an issue, as they do not provide any API but third party solution. At the end it was easier for us to create own integration.
Later in the process they suggested webhook, when we address the integration for multilanguage web application.

Avantages

We chose Detrack for our small business because it helps us keep organized and makes tracking our trucks simple. It allows visibility for our drivers, clients and customers, which helps keep everyone on the same page.

Inconvénients

As we are a small business, we don't have an "IT" department. I wish setting up certain features was simpler, as the UI can be really complicated to the less tech savvy such as myself. For example, I have read through the instructions on how to send emails/texts to customers using the app but we have never utilized the feature due to requiring a third-party program and having to integrate them.

Avantages

Progressiveness of updates and communication

Inconvénients

Nothing comes to mind. Ive been happy with almost everything.

Avantages

The incredible amount of time saved from using a less conventional non platform based system. The ease of use of the system itself and the capabilities that are available to the customer that you never even realised were possible.

Inconvénients

The split connection from Detrack to Elastic Routing for optimsing. Other platforms offer an integrated optimization function which is an additional time saver, would be nice for Detrack to have this optimisation for better fleet management.

Alternatives envisagées 

Pourquoi passer à Detrack

Avantages

We love the ease of use and all the efficiency Detrack offers for us and our customers

Inconvénients

Nothing, there are zero cons with this company and their product

Avantages

What I love most about Detrack is how it simplifies our logistics operations across Asia. The real-time tracking feature allows us to keep our customers informed, which builds trust and improves satisfaction. The user-friendly interface makes it easy for our team to manage pickups and deliveries, even in high-pressure situations. Plus, the seamless integration with our existing systems helps us stay efficient and organized. It really feels like a tool designed with our needs in mind, making our operations smoother and more reliable

Inconvénients

One of the downsides we've noticed with Detrack is the increase in pricing over time. While the features are valuable, the rising costs can strain our budget, especially for smaller operations. It’s essential to weigh the benefits against these increases, as they can impact our overall logistics strategy in a competitive market.

Avantages

Simple tool to use, sophisticated enough for our small business and makes the process of delivery and POD easy and accurate

Inconvénients

Shifting the sequence of deliveries is cumbersome.

Avantages

Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.

Inconvénients

Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.

Avantages

Easy to use and implement basic functions.

Inconvénients

Harder to setup clients being able to access ePOD.

Avantages

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

Inconvénients

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

Avantages

no paper work. Can forced fields for driver to fill in

Inconvénients

in mauritius, clients do not give pin location to put on detrack

Avantages

Ease of use, ability to provide evidence of delivery.

Inconvénients

None, it has been working for a few years with no dramas

Avantages

POD with pictures and delivery notification

Inconvénients

All good I do not have any issues with Detrack

Avantages

Its amazing software. Tracking and inputing is very easy

Inconvénients

Unabel to track how long driver take a stop at one delivery.

Avantages

Love the ability to see where my driver is and let my customer know too

Inconvénients

No con’s at this time that I can think of.

Avantages

It’s makes assigning deliveries to drivers very easy.

Inconvénients

Sometimes the address doesn’t appear on the map.

Avantages

Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

Inconvénients

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.

Avantages

Very easy to use by administration and drivers, helps to keep our deliveries organized with real-time delivery information. Has excellent data import and job search capabilities.

Inconvénients

None - all aspects of the software works very well.

Avantages

We have multiple warehouses, our own and third party deliveries, with remote admin and with Detrack we know where our goods are, who is delivering them, and then finally proof of delivery tightly controlled and stored.
Clever, agile, easy to use.
It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times.
Controls the drivers, we can even see their phone battery level, and call them to tell them to charge their battery!

Inconvénients

There is nothing that we do not like about detrack.

Avantages

That it GPS tracks where the package was left and who it was handed to.

Inconvénients

The format is frequently changing and the screen does not always update in real-time when more than one user are using it from multiple computers or phones. There is a delay that often requires closing out the site or app and refreshing.

Avantages

Detrack solved our needs, and did so easily with prompt support to get us there.

Inconvénients

Due to privacy (which I understand), we can't internally close out someone else's delivery without losing the photos taking of the product before it left the shop.

Avantages

Ability to generate simple run sheets, and the interoperability with Elastic Route to plan runs for drivers.

Inconvénients

Ideally, Detrack would have it's own integrated mapping software for route planning. Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.