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- Secteur d'activité : Agriculture
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Supports advanced requirements & support is awesome
Excellent
Avantages
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.
Inconvénients
There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.
Alternatives envisagées
Route4MePourquoi passer à Detrack
Flexibility, value for money, great support, transparent pricingRéponse de Detrack Systems
Hey, Nevra!
Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.
As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Nevra!
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
great product
Avantages
helps keep track or deliveries and also tracking location features and stores signatures for any dispute if needed
Inconvénients
currently haven't found anything that i dislike about this software
Réponse de Detrack Systems
Hello John,
Thank you so much for your kind review!
We're so glad that you think Detrack's a great product.
We're also really pleased to hear that Detrack is able to help you keep track of your deliveries, and our electronic proof of deliveries (including recipient's signatures) will be really helpful during any potential disputes.
Your kind words are extremely encouraging. And as we're constantly looking to make improvements, please feel free to share future feedback or suggestions at [email protected]
Thank you once again for the positive review, John!
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great Product
in general it has been a great experience to work with detrack.
Avantages
Very easy to use, and intuitive. Reports are great and clen
Inconvénients
Maps need improvement. I still have a hard time locating drivers.
Réponse de Detrack Systems
Hey Todor,
Thank you so much for your kind review.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use and intuitive.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Todor.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
its worth it
Avantages
wonderful product helps manage daily task for delivery can be customized to your liking
Inconvénients
this has everything i could ask for currently dont have any dislikes about this
Réponse de Detrack Systems
Hello Chuck,
Thank you so much for your kind review!
We're really, really pleased that Detrack is able to help you manage your daily task for delivery.
Also, from the very beginning, Detrack was designed to be customizable to suit your own delivery process :)
Your kind words are extremely encouraging. And, as we're constantly looking to make improvements, please feel free to share future feedback or suggestions at [email protected]
Thank you once again for the positive review, Chuck!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
There is no better system!
Great. Solves all our delivery notification and tracking needs.
Avantages
It is so flexible and customisable. Like having your own software.
Inconvénients
Should have a route optimiser built in to it.
Réponse de Detrack Systems
Hey Elliot,
Thank you so much for your encouraging words.
As Detrack is designed customisable along with the ability to be seamlessly integrated with any current delivery process, we're glad to hear you find our solution flexible, customisable, and like having your own software.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Elliot.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
CONVENIENT TO USE AND AFFORDABLE
DISPATCH OPERATIONS
Avantages
DISPATCH MANAGEMENT AND JOBS TRACKING. DAILY REPORTS
Inconvénients
INTEGRATIONS TO OTHER SOFTWARE, OTHER OPTIONS
Réponse de Detrack Systems
Thank you for your review, Alexander. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Great Service
Great and prompt response from the team. Detrack team members are easy to communicate with. The system is easy to use and easy to track delivery status.
Avantages
Easy to track driver's location & delivery status.
Inconvénients
Marketplace cannot be defaulted to Today's date. If it has a calendar to choose the date, it will be easier for driver to view the jobs according to the date desired.
Réponse de Detrack Systems
Hey, Alice!
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find it easy to track your drivers' location and delivery status.
Our support team are an easy-going bunch, and they pride themselves in being easy to communicate with. They are also always at hand to provide prompt responses to any issues our users are facing.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Alice.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Great software
Avantages
Easy to use.
Like how you can send text messages & emails.
Customers can track vehicles.
Great support team
Inconvénients
Backend dashboard in settings can be a little difficult to understand
Réponse de Detrack Systems
Hey, Michael!
Thank you so much for your kind, encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use.
Our mission is to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
Our support team is also always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Michael.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Good product but can't afford
Ease of use and complete features
Avantages
Tried this software and really good. Unfortunately can't afford to subscribe due to my weak currency for emerging market.
Inconvénients
Perhaps Detrack shall look into individual subscriber
Réponse de Detrack Systems
Hey Edwin,
Thank you so much for your positive review.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use with complete features.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for your review, Edwin.
