Survicate

Avantages

The service is great. You can get in touch easily and really fast, and the answers are always correct and brought to you in a friendly way!

Inconvénients

There is a lot that can be done that did not feel intuitive to me. So it took me a while to find out that some options were available, and what they meant/did. There is a knowledge base and enought information on the website, but I did not take the time to dive in to that

Avantages

Integration with ActiveCampaign and the template library. The usage of the tool is very easy.

Inconvénients

We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner.

Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs.

Avantages

The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action.

Inconvénients

I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team.

Avantages

It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast.

Inconvénients

We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email).

Avantages

Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction.

With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach.

Inconvénients

For our business needs, it would be useful to manage multiple languages within a single survey, without having to duplicate surveys.

We would also find it helpful to have more options for button navigation to create different branching paths within the survey flow.

Avantages

Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.

Inconvénients

I don't have any negative comments to raise.

Avantages

It's very easy to use, intuitive, dynamic and friendly. With more options time to time.

Inconvénients

Expensive. Sometimes the support is not always online.

Alternatives envisagées 

Pourquoi choisir Survicate 

Pourquoi passer à Survicate

Avantages

Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.

Inconvénients

The mobile survey design could be improved.

Avantages

It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too.

Inconvénients

I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing.

Avantages

We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform.
It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace.

Inconvénients

I haven't come across anything that I've not been happy with or found a workaround for.

Alternatives envisagées 

Pourquoi passer à Survicate

Avantages

Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys.

Inconvénients

For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time.

Avantages

Easy to use interface.

Ability to get several different customer insights in one place.

Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation?

Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase.

Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product.

Inconvénients

Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice.

Avantages

Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback

Inconvénients

We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :)

Avantages

Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)

Inconvénients

For now didn't found any reasonable problems, the SDK is under active development.

Avantages

Help desk support for my issues and providing continues support.
specially Anastasiia, & Daniela
UI and Guides.

Inconvénients

There are not much option to play with Font and subject body within for normal user who don't know backend coding.

Avantages

Survicate has a great customer support - they are really nice, friendly, helpful and fast. Another thing is that Survicate improves a lot each day. The implementation of AI insights features are a great supplement to the product itself.

Inconvénients

There are still some improvements needed that I believe will be there in the future (for example recruiting random respondents straight from the Survicate panel).

Avantages

Flexibility, rapid product development and VERY responsive customer care.

Inconvénients

Pricing strategy could be a bit flexible(e.g more granular pay as you go model)

Avantages

Everything is easy and everyone is friendly

Inconvénients

Maybe better insights but I can’t complain, Iove the app

Avantages

I like how accommodating the staff is and how they are always looking for ways to improve the product.

Inconvénients

I wish there were style customization options in the analyze dashboard.

Avantages

how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting

Inconvénients

it keeps wanting me to refresh the page too often

Avantages

The tool is very intuitive and flexible.

Inconvénients

Not being able to download the reports as one full PDF report. I have to download one question at a time.

Avantages

How easy it's to display the survey and gather feedback for our app + their support is incredible.

Inconvénients

Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.

Avantages

Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly.

Inconvénients

Not very customisable + could leverage AI more.

Avantages

Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features.

Inconvénients

Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.

Avantages

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

Inconvénients

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)

Avantages

Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!

Inconvénients

Missing some additional features at present like custom skip logic, though it is on the roadmap!

Avantages

The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had.

Inconvénients

There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process.

Alternatives envisagées 

Pourquoi passer à Survicate

Avantages

Very cool survey builder. That side of the app is pretty good especially as a designer who can use it make "prototype" and test the survey before using it.

Inconvénients

Impossibility to add multiple apps on the same workspace. Since each app has it's own Amplitude

Alternatives envisagées 

Pourquoi passer à Survicate

Avantages

The UI is amazing, super easy to understand and the AI to create new surveys is an interesting new feature.

Inconvénients

I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal. I feel they can improve the reporting part and the integration with ZD so that you could have all in Explore.

Avantages

Easy to use.
Support always available.
Immediate results.

Inconvénients

If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue.

Avantages

I like the service! They are very helpful and prompt.

Inconvénients

I want more analysis tools - crosstabs would be extremely helpful.

Avantages

Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams.

Inconvénients

Some of the options for building surveys could be a bit more sophisticated with logic & branching, but generally does the job for 99% of my needs!

Avantages

I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile

Inconvénients

Sometimes is not that easy to understand how to implement the survey on a page.

Avantages

The tool is easy to set up and pricing is competitive

Inconvénients

Some small issues with integrating with Salesforce

Avantages

It's a very friendly interface! We can set up many surveys simultaneously and with different publics.

Inconvénients

It is not possible to upload a list of users that will receive a survey on the platform

Avantages

Setting up surveys in multiple formats is simple and intuitive. Great customer support team

Inconvénients

Limited reporting and analysis within the platform. Exporting data requires you export everything

Avantages

Ability to launch fast surveys with SDK.

Inconvénients

Having to add spaces for every new application that we work. This is a huge additional cost.

Avantages

Very attentive customer support, with high knowledge of the technical aspects of the product.

Inconvénients

Missing functionalities like auto-translating the user feedback text.

Avantages

Easy to set up a survey and easy to share it with respondents with several options. The support is also great.

Inconvénients

Hard to adjust the look of the survey if you do not want to use the standard template. For instance, text color and adding images to the survey.

Avantages

It's simplicity of use.
Very easy integration with Customer.io
Can update customer's attributes based on the responses.

Inconvénients

A direct integration in more CRM systems would be great (and not through Zapier).

Alternatives envisagées 

Pourquoi passer à Survicate

Avantages

You can integrate contact forms directly onto your website with this software.

Inconvénients

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

Avantages

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Inconvénients

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

Avantages

Reactivity of support
Design to build survey > easy

Inconvénients

No synchronisation with our CRM at the begining
Some small bugs

Avantages

Embedding a question into an email intergrated with intercom is a killer feature.

Inconvénients

That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?

Avantages

User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Inconvénients

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Avantages

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Inconvénients

Pricing freezes - complete shut-down of active surveys.

Avantages

Easy to install and use, customer support, price.

Inconvénients

As mentioned, lack of integrations with Unbounce and Optimizely.

Avantages

It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.

Inconvénients

The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.

Avantages

lots of high quality leads, HubSpot integration

Inconvénients

customization of widgets took us a while

Avantages

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Inconvénients

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.