Survicate

Avantages

Its ease to use, allows you to quicly create targeted surveys, helping to gather valuable feedback direcly from users. Its really simple to use and to launch. So it really help me , since recruite users to gather quantiative and qualitative feedbacks. It has multiple formats. And analyzins results its really easy, with clear dashboards and easy exports.

Inconvénients

Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them. Additionally, im currently experiencing a lack of responses to surveys, and im not sure why. It doesnt seem to be related to user behavior - it feels like something within the tool itself. This means Ill need to open support ticket, which is frustating.
It would be helpful if the tool could automatically detect issues or notify users when something goes wrong. More comprehensive dashboards and integrations with tools like maze would also be a great addition. Another pain point is uploading specific users lists - currently, it has to be done one by one, which is extremely time - consuming. There should be an option to upload entire lists to create targeted segmentes more efficiently.

Avantages

Survicate is an easy tool to use that suits different research needs in product development!

Inconvénients

Survicate is more limited and question options, quota design and analysis dashboard than similar vendors

Alternatives envisagées 

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Avantages

Relatively easy to use
ability to set up survey logic for more complex surveys
A decent set of integrations to connect to platform
Responsive support team

Inconvénients

Inability to orchestrate or prioritize survey delivery in product.
Inability to see available event based triggers within survicate for targeting
inability to predict traffic based on segmentation and triggers

Avantages

The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects.

Inconvénients

Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems.

Alternatives envisagées 

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Logiciel antérieur 

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Avantages

Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly. The integrations are flawless, and the support team is fantastic, responding promptly to any queries. Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback.

Inconvénients

Honestly, Survicate meets all our needs, so there isn’t anything I’d critique.

Alternatives envisagées 

Pourquoi passer à Survicate

Avantages

In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers.

Inconvénients

The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed.

Alternatives envisagées 

Pourquoi choisir Survicate 

Pourquoi passer à Survicate

Avantages

They have a great customer service team who is always able to help.
Creating and analysing surveys is easy and intuitive

Inconvénients

To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.

Avantages

The Survicate support team is very helpful with any of your concern. The team is kind and approachable.

Inconvénients

Time zone might have an impact when you have query/concern

Avantages

The ease of creating surveys, I have one that I can duplicate and change when necessary.

Inconvénients

We started so long ago, but the prices have gone up for various packages and that can get frustrating not getting some details.

Avantages

Response analysis is very intuitive and the interface is very friendly. The feature to export all responses into a csv also helps a lot to build custom visualizations to segregate users and understand better their feedback.

Inconvénients

Not exactly a negative point, but I miss the possibility of integrating Survicate with other campaign tools, such as Braze. We already have a big tracking structure on other tools, so it was easier to create campaigns on Braze and use those campaigns to trigger the Survicate surveys - which works really well, by the way.

Avantages

Easy to use
Good APIs to use
Support Team is especially very responsive and willing to help

Inconvénients

More logic customizations needed for the questions

Alternatives envisagées 

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Avantages

you can use it as a web overlay on your website as well as a link you can share.

Inconvénients

That if you want to create different kinds of surveys (web overlay + link sharing) that these have to be 2 distinct surveys instead of the same survey

Avantages

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Inconvénients

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

Avantages

It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module

Inconvénients

Currently it's unavailable for some apps that use older platforms

Avantages

Very flexible tool enabling you to get to know your users. Beautiful and functional interface with charts and graphs that neatly communicate survey outcomes visually.

Inconvénients

Survey logic features are quite limited. AI features are promising but not good enough yet to be really useful.

Avantages

Really easy to set up surveys and it links the name and email from Helpscout

Inconvénients

Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up

Avantages

Our ability to constantly refine our survey offering and ease of downloading the necessary information.

Inconvénients

We're lucky in that we do not have any ossues with this platform.

Avantages

Easy to build surveys
Quick integration on our website
Ability to customise CSS

Inconvénients

Would love a native integration with Contentsquare

Avantages

As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy.

Inconvénients

There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory.

Avantages

It is very easy to create and launch surveys on Survicate. There are ready to use templates and it is easy to use various type of questions and logic in the surveys. Also the customer success team is very knowledgeable and reaches out proactively with advice on how to improve your use of the survey tool.

Inconvénients

The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.

Avantages

great UI and user friendly system. Powerful NPS tool.

Inconvénients

expensive, it doesnt have any plans for infrequent users like me.

Avantages

It is really easy to setup the survey and get answers quickly.

Inconvénients

Why do we need to contact support to transfer survey from feedback to live mode.
Can we have more survey options like- additional routing instructions etc.

Avantages

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Inconvénients

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

Avantages

- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team

Inconvénients

- Backend is slow at times

Avantages

Easy to use, well designed, great customer service.

Inconvénients

I wish there would be more integrations, although I know they are currently working on this.