Survicate

Avantages

Its ease to use, allows you to quicly create targeted surveys, helping to gather valuable feedback direcly from users. Its really simple to use and to launch. So it really help me , since recruite users to gather quantiative and qualitative feedbacks. It has multiple formats. And analyzins results its really easy, with clear dashboards and easy exports.

Inconvénients

Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them. Additionally, im currently experiencing a lack of responses to surveys, and im not sure why. It doesnt seem to be related to user behavior - it feels like something within the tool itself. This means Ill need to open support ticket, which is frustating.
It would be helpful if the tool could automatically detect issues or notify users when something goes wrong. More comprehensive dashboards and integrations with tools like maze would also be a great addition. Another pain point is uploading specific users lists - currently, it has to be done one by one, which is extremely time - consuming. There should be an option to upload entire lists to create targeted segmentes more efficiently.

Avantages

how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting

Inconvénients

it keeps wanting me to refresh the page too often

Avantages

Relatively easy to use
ability to set up survey logic for more complex surveys
A decent set of integrations to connect to platform
Responsive support team

Inconvénients

Inability to orchestrate or prioritize survey delivery in product.
Inability to see available event based triggers within survicate for targeting
inability to predict traffic based on segmentation and triggers

Avantages

The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects.

Inconvénients

Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems.

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Avantages

Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features.

Inconvénients

Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.

Avantages

It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too.

Inconvénients

I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing.

Avantages

Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)

Inconvénients

For now didn't found any reasonable problems, the SDK is under active development.

Avantages

The ease of creating surveys, I have one that I can duplicate and change when necessary.

Inconvénients

We started so long ago, but the prices have gone up for various packages and that can get frustrating not getting some details.

Avantages

Flexibility, rapid product development and VERY responsive customer care.

Inconvénients

Pricing strategy could be a bit flexible(e.g more granular pay as you go model)

Avantages

Response analysis is very intuitive and the interface is very friendly. The feature to export all responses into a csv also helps a lot to build custom visualizations to segregate users and understand better their feedback.

Inconvénients

Not exactly a negative point, but I miss the possibility of integrating Survicate with other campaign tools, such as Braze. We already have a big tracking structure on other tools, so it was easier to create campaigns on Braze and use those campaigns to trigger the Survicate surveys - which works really well, by the way.

Avantages

Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)

Inconvénients

We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)

Avantages

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Inconvénients

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

Avantages

Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction.

With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach.

Inconvénients

For our business needs, it would be useful to manage multiple languages within a single survey, without having to duplicate surveys.

We would also find it helpful to have more options for button navigation to create different branching paths within the survey flow.

Avantages

It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module

Inconvénients

Currently it's unavailable for some apps that use older platforms

Avantages

Survicate has a great customer support - they are really nice, friendly, helpful and fast. Another thing is that Survicate improves a lot each day. The implementation of AI insights features are a great supplement to the product itself.

Inconvénients

There are still some improvements needed that I believe will be there in the future (for example recruiting random respondents straight from the Survicate panel).

Avantages

The tool is very intuitive and flexible.

Inconvénients

Not being able to download the reports as one full PDF report. I have to download one question at a time.

Avantages

Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly.

Inconvénients

Not very customisable + could leverage AI more.

Avantages

Easy to build surveys
Quick integration on our website
Ability to customise CSS

Inconvénients

Would love a native integration with Contentsquare

Avantages

As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy.

Inconvénients

There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory.

Avantages

I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile

Inconvénients

Sometimes is not that easy to understand how to implement the survey on a page.

Avantages

great UI and user friendly system. Powerful NPS tool.

Inconvénients

expensive, it doesnt have any plans for infrequent users like me.

Avantages

Easy to set up a survey and easy to share it with respondents with several options. The support is also great.

Inconvénients

Hard to adjust the look of the survey if you do not want to use the standard template. For instance, text color and adding images to the survey.

Avantages

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Inconvénients

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

Avantages

- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team

Inconvénients

- Backend is slow at times

Avantages

Easy to use, well designed, great customer service.

Inconvénients

I wish there would be more integrations, although I know they are currently working on this.