Cin7 Omni

Avantages

Cin7 has a good user interface and is quite user friendly.

Inconvénients

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

Avantages

Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].

Inconvénients

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Alternatives envisagées 

NetSuite

Pourquoi passer à Cin7 Omni

Recommendation from peers

Avantages

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Inconvénients

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Avantages

Overall I like that it provides a robust inventory management system with room to grow.

Inconvénients

The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.

Avantages

Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service.

Inconvénients

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level.

Avantages

Ease of use. the use of templates to upload information. Ease of downloading informationEasy to use and understand process.

Inconvénients

restrictions do not exist on module like credit processing.

Avantages

[sensitive content hidden]
from onboarding was exceptional with his help and support. Made the transition easy, helped without hesitation and was extremely knowledgeable with every aspect. Took the stress out of setting up Cin7 Omni.

Inconvénients

Nothing to write from the perspective of cons

Avantages

Cin7 works great for the inventory management of our e-commerce store. The boarding with [sensitive content hidden] was fantastic and he has been incredibly helpful every step of the way. Cin7 has a wide range of features and functions which can be a little daunting at times but also makes it such a useful tool.

Inconvénients

It isn't the most user-friendly app with some interactions with stock being in strange places and limited flexibility around the information that you can store against your stock.

Avantages

Full functionality to the accounting and inventory management with B2B

Inconvénients

Requires some technical knowledge which is not always present in all staff

Avantages

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Inconvénients

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Alternatives envisagées 

Unleashed

Pourquoi passer à Cin7 Omni

I thought it was a better platform with better features. I didn't think they would raise the prices so aggressively and that it would be so riddled with bugs.

Avantages

One aspect of CIN7 that I truly appreciate is its integrated barcode scanning system. It has made stock management and order fulfillment significantly more efficient and accurate. The time saved on manual data entry has been redirected to focus on customer service and growing my business.Furthermore, the customer support provided by CIN7 has been top-notch. Whenever I've had questions or needed assistance, their team has been readily available and responsive. Their dedication to ensuring a smooth experience for their users is truly commendable.

Inconvénients

It can be tricky to learn some aspects like POS but it is still fine.

Avantages

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive. CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Inconvénients

Training could be a little more robust. Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

Avantages

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, [sensitive content hidden] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast.

Inconvénients

I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout.

Avantages

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Inconvénients

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Alternatives envisagées 

Fishbowl

Pourquoi choisir Cin7 Omni 

XERO no longer was able to support our inventory requirements.

Logiciel antérieur 

Xero

Pourquoi passer à Cin7 Omni

As a result of our Head Office branch using this product currently otherwise you were running a close second place.

Avantages

Cin7 initially offered us a great package, it has a lot of features which are great for running our business

Inconvénients

The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers.

Avantages

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Inconvénients

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

Avantages

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Inconvénients

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Alternatives envisagées 

Unleashed

Pourquoi passer à Cin7 Omni

We were familiar with the product through our other business.

Avantages

Integration was simple. The product is mostly intuitive and it possesses all (or most) of the features necessary to manage the inventory for our business needs. The reporting and insights are robust and useful. The ability to import and export products, stock-takes, and BOMs via CSV file or direct copy and paste is especially useful when handling large amounts of data.

Inconvénients

Some low-level or simple processes that intuitively seem like they should be easy are complex or difficult to achieve.Some processes are opaque and difficult to understand why a particular module doesn't function in an expected manner.The lack of NetSuite integration is a negative for our particular business.

Avantages

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Inconvénients

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Avantages

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

Inconvénients

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

Alternatives envisagées 

NetSuite

Pourquoi choisir Cin7 Omni 

Previous system did not have an integrated warehouse management system, QBO integration.

Pourquoi passer à Cin7 Omni

More comprehensive, built-in EDI, Amazon inbound shipment, better for larger catalog.

Avantages

Our end goal was to use Shopify. Cin7 was the inventory management solution that made the most sense. We could also integrate with Xero and ShipStation. One transaction flows through the tool the same way, whether I start in POS, Shopify or Cin7 back end. Makes it seamless for our team to process. I trust the data. This is one source of truth.

Inconvénients

We are an apparel wholesaler, so we have learned to look at style-color-size different. We would like to be able to scan both customer orders and inventory transfers or counts. That isn't fully enabled yet.

Avantages

It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc.
All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.

Inconvénients

I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.

Avantages

The communication to Xero for accounting.
Order management is okay and my experience is improving as we become more familiar with the system

Inconvénients

The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved.

Avantages

First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.

Inconvénients

As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.

Avantages

- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI.
- Accurate inventory management across multiple warehouses and sales channels.
- FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory.
- Supportive, knowledgeable staff to help with scoping, implementation, and rollout.

Inconvénients

- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical.
- There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There are video training resources, but they rarely address the special situations that seem to emerge often in a system that is trying to manage so much complexity. For a business with channel complexity like ours, this means it takes a lot of trial and error to establish best practices in Cin7 and then to get the data flowing correctly between Cin7 and our accounting software (Xero).
- EDI integrations have taken longer than we expected because the support team is backed up.

Alternatives envisagées 

NetSuite

Pourquoi choisir Cin7 Omni 

Stitch Labs was being discontinued and our business was ready for a more sophisticated solution.

Pourquoi passer à Cin7 Omni

Better value for the functionality we needed.

Avantages

The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Inconvénients

Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Avantages

The software has all of the functionality we need for a growing retail business.

The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Inconvénients

I would like to see the following automated capabilities.
1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales.
2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

Avantages

It does work in a very clunky sort of way. The interface is very basic. In hindsight wrong decision to go with CIN7

Inconvénients

1) Pricing. The double the price each year. Initially $x price and that was it. Next year they doubled, this year they doubled it again. They say they base it upon the revenue we put through the system. That was never part of the original agreement
2) Support . Unless you pay for premium support they will not take your phone call, to log a support call. It all has to be done via email. If you are lucky they might get back to you in 24hrs with and answer. more likely 48, or 72hrs.
3) Product Releases. The ywill make changes to the production system on the fly with out testing, and release to it customers with out telling them. When we log a call saying a particular function "isnt working" , their response "oops sorry about that we will get our developers to fix that."

4) CIN7 made a big song and dance about a release of a new QBO (Quickbooks online) module, only for it to be delay, delay and delayed again.

Avantages

Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes.
If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Inconvénients

Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7.
I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed.
One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7.
Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical.
CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Avantages

Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration.

I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems.

cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Inconvénients

cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems.

Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none.

Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job.

Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries.

Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design.

So much potential, for poor implementation.

Avantages

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem...

Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost.

On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff...

Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Inconvénients

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon.

Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature.

Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add.

Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages.

Single user low cost (under $ 100 per month) version would benefit some small operators..

Avantages

It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Inconvénients

Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Avantages

It's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps!

Inconvénients

The Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer.

Avantages

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT]
has been most helpful.

Inconvénients

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Alternatives envisagées 

Fishbowl, Zoho Books et Xero

Pourquoi choisir Cin7 Omni 

The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year.

Logiciel antérieur 

QuickBooks Desktop

Pourquoi passer à Cin7 Omni

CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate.

Avantages

Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization.

We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Inconvénients

Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest.

For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

Alternatives envisagées 

NetSuite

Pourquoi choisir Cin7 Omni 

We needed an inventory system that would connect our many channels

Logiciel antérieur 

QuickBooks Online

Avantages

Integration with our e-commerce stores.
Integration with our 3PL.

Inconvénients

Features full of bugs.
Constant stock syncing errors.
Poor on-boarding.
Appalling support.

Alternatives envisagées 

QuickBooks Online

Avantages

As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows.

The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers.

Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify.

The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place.

Inconvénients

The thing we like least about this software is its tricky compatibility with Authorize.net.

Alternatives envisagées 

Adobe Commerce, Oracle Business Intelligence, Toast POS et Shopify

Logiciel antérieur 

Adobe Commerce, Oracle Business Intelligence, Toast POS et Shopify

Pourquoi passer à Cin7 Omni

We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process.

Avantages

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition.
Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

Inconvénients

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer.
Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic.
We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Alternatives envisagées 

Unleashed

Pourquoi choisir Cin7 Omni 

Very old software that didn't suit our small start up

Pourquoi passer à Cin7 Omni

customer service, ease of use

Avantages

New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay.

Inconvénients

The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries.

Avantages

Easy to use and some great tools to make your processes a lot less manual
I have onboarded multiple entities and [SENSITIVE CONTENT] as an honourable mention is great, very responsive and knowledgable.
Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero.

Inconvénients

Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account.
Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support

Avantages

- Inventory management
- allocation of landed costs.
- reporting

Inconvénients

- bank reconciliation (area for human error)

Avantages

-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us.
-The POs synced with QBO in a manner that our accounting team preferred over previous systems.
-It integrates well with ShipStation.
-Syncs well with Woocommerce.
-Can add internal comments to customers and sales orders.

Inconvénients

-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail.
-The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations.
-Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response.
-Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later.
-Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products.
-Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software.

Avantages

This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Inconvénients

To put it succinctly:
1- sales rep did not provide all the info I needed:
- onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free
- what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources.
- Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees.
2- onboarding was a nightmare and was still incomplete by the time I canceled the service.
- onboarding team kept changing their mind about data.
- cin7 is slow and unintuitive so you need an expert to set it up
3- platform is poor:
- it looks cheaply designed (aesthetics is important when you are using something hours everyday)
- this could be forgiven if it performed great - it doesn't!
- it is slow, outdated, unintuitive,
- the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools.
3- customer service is non-existent, promise of callbacks that never occurred, emails not answered.
there are so many better alternatives. Beware!

Avantages

CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Inconvénients

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Avantages

The features list is impressive. If it works good and they can improve their UI (just hire someone who at leat understands what is UI) - the system could be very good.

Inconvénients

Customer support is the worst, probably the worst on the market.

Avantages

I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

Inconvénients

There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

Avantages

Easy to use and a lot of functionality.Interfaces easily into Shopify and Xero.Great for running a small manufacturing and online business.

Inconvénients

We have been using CIN7 for almost ten years.Great product with a lot of features and is reasonably priced. The reason for the low rating is that the support is woeful. If you can actually get someone to resend, then they are very professional and offer great support - the challenge is to get someone to respond.Tickets stay open for months; you have to chase and chase and chase.If you rang in continuously, eventually you would get someone - they have now stopped incoming calls.Chat is offline more than online.Sending a ticket in - is just a void.Hopefully, they will improve as the product is very good.

Avantages

Impacts most of the departments in the company with information of a job order and quite easy to use

Inconvénients

it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed