Pipedrive

Bien, mais service client DEPLORABLE

Je perds du temps à essayer de paramétrer le logiciel depuis des mois. Les vidéos tutoriel et de l'académie sont génial, mais de mon côté, il m'est impossible de les mettre en oeuvre car cela ne marche pas. JE SUIS TRES MECONTENTE !

Pipedrive customer service is so bad, that it ruins the product

not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email.

Scripted service. Not customer friendly

After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them.

Uitermate slechte service en slecht probleem oplossend vermogen.

Niet erg gebruiksvriendelijk. Maar als je de structuur begrijpt werkt het wel redelijk. Behalve als er sprake is van een "bug", dan heb je pech en zijn de problemen na weken nog niet opgelost. Daarom is dez§e software

Es gibt Alternativen mit mehr Benutzerfreundlichkeit

Ich bin seit über zwei Jahren bei Pipedrive Kunde und benutze es täglich, jedoch wird sich das zukünftig ändern.

Hier mein Gesamteindruck zu Pipedrive:

Der allgemeine Support verschlechtert sich zunehmend, zeitweise ist der Button um einen Ansprechpartner zu bekommen (per Messenger, nicht am Telefon!) abgestellt/abgeschaltet.

Dazu ist die Plattform zunehmend sehr langsam. Der Pipedrive Support schiebt solche Dinge sehr gerne auf den Endnutzer (Cookies, Browser und Skripte) aber auch wenn diese alle behoben und ein Videobeweis geschickt wird, ändert sich nichts an der Schnelligkeit - es liegt wohl an den Servern, aber zugeben tun sie das ungern.

Jedoch was bei mir jetzt das Fass zum Überlaufen gebrahct hat, ist die Tatsache, dass ich Pipedrive verschiedenen Geschäftspartnern und Nutzern empfohlen habe und daraus resultierend mir "eigentlich" über 1.000$ an Amazon-Gutscheinen über das Affilate-Programm versprochen wurden (und auch online angezeigt werden) aber Pipedrive sich jetzt weigert, diese auszubezahlen.

Zusammengefasst:
- Pipedrive ist zunehmend langsam
- Der Support wird zeitweise abgestellt und ist dazu noch schwer erreichbar und würgt einen gerne ab
- Pipedrive ist nicht Benutzerfreundlich, gerade auch nicht denen die sie weiterempfohlen haben, klingt irrational, oder? Ist es auch

PS: Ein freche Kleinigkeit on top: Was sie dafür eingeführt haben ohne Einverständnis sind Affilate-Links in der eigenen Signatur "Gesendet von Pipedrive" mit dem eigenen Affilate-Link darin... um noch mehr Werbung zu erhalten, aber wie gesagt, ausbezahlt werden sie im Anschluss nicht.

The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs

Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well.

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Pathetic Customer Support

CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money.

Pipedrive has the worst support and poorest automations.

I really can't see any pros. I'm feeling scammed by paid youtube reviews. Pipedrive pay for people to say good things about their CRM, but when you start to using it, the reality is completely diferent.

Pipedrive lost over 6 years' worth of my client notes and data

The good is not worth it if they fail at doing the one thing you need them to do... maintain my client data.

Avoid this software unless you like terrible support + constant problems with features.

The fact is, there are SERIOUS issues with this software, their support do NOT know what they are doing at all... if you report an issue, their 'engineering' team will tell you its 'supposed' to work like that instead of fixing the issue (for example, you can select a calendar in google calendars, it then doesn't work right, and they will blame how the calendar was created, but there is no guide on how to create a calendar properly, you can select the calendar that is of a wrong time, and there is no warning that it wont work correctly to scheduler people until you start getting double booked.)

As an experience development agency owner of 15+ years, these guys need to seriously learn what customer centric design is, and train their engineering team as they seem to live in some kind of 'programmers' bubble. Their first tier support staff need serious training as they cant do anything troubleshooting wise and expect you to spend hours upon hours to troubleshoot the issue for them even if they can replicate the issue.

Customers would be VERY UPSET to know the issues we've uncovered that were never announced, like MASS email delivery issues... in a sales environment that would cost company's thousands, its cost us at LEAST 10's of thousands in sales before we realised and now send important sales emails via another method

Don't Expect Any Service or Support From Pipedrive

We've been on Pipedrive for a month now and it's evident we made a huge mistake by selecting this CRM.

I'll start by saying that we're not rookies when it comes to CRM systems. We were an ACT user from 1999-2015, then switched to Infusionsoft which was a great solution until they lost their footing. Earlier this year we started investigating new solutions and liked the featured of Pipedrive compared to their competitive set. While we still like the features, their onboarding and client support is absolutely HORRENDOUS.

If you need any degree of assistance in onboarding your team, this is NOT the solution for you.

Case in point: we were assigned a Customer Success Manager upon onboarding. His experience is all of 4 months with the company and barely knows his way around the system, much less being able to train a sales team that needs this to help them do their jobs. We've had two "training sessions" with that we abysmal. He can't answer basic questions about how companies and sales people should use the software and at one point I literally had to take over the screen share.

We went to our sales rep, [SENSITIVE CONTENT] asking for a new trainer and he ghosted us - not once, but twice.

They do have online support, but it's less than helpful. Simple things like how to connect Gmail they have to elevate to "engineers" and still aren't fixed. We've had multiple issues with data imports and their merge features. All of which require intervention and should be simple fixes.

What's sad

My experience with Pipedrive

I have been using Pipedrive for years now mainly in the beginning phases of my business. I am a certified Zapier Expert by the way, which is how I was able to truly add MUCH NEEDED POWER to Pipedrive because alone it is very basic and does not offer THAT MUCH VALUE. The workflows that Pipedrive allows don’t offer much at all and you are better off using a different CRM if you want more internal integrations or workflow automations. That, or you can hire someone to vamp up your Pipedrive CRM using Zapier and other applications to link them up, however that will incur additional cost that other CRMs don’t need. Ontraport for example is one of the many CRMs that offer so much more when it comes to built in workflows and provides a wider set of options, and if you incorporate some Zapier into a CRM like Ontraport, you would be left asking "Pipedrive who?"
I am a business developer and have helped many start up companies with their growing pains and have always set up their CRMs. I ONLY RECOMMEND PIPEDRIVE to the people who are early in the beginning phases of their company. Mainly because of the price point, but if any client is willing to pay for a more powerful CRM and a CRM that will provide more value now and in the future, I stray away from mentioning Pipedrive at all! You just have to know what you pay for and after my years of experience, I could just not recommend such a limited platform to my clients!
Also the customer service side of things at Pipedrive could be better

Billing scammers

Don't Do It!! Horrible Customer Experience!

Would have worked well for our small team - we each work for ourselves and pay our own expenses - we will find something else was can each pay for - very disappointed. Leaving a bad review every single place I can! Getting my moneys worth for being charged for 4 people when currently they are not even set up - just got the invite!

Run Away.

Bad. The final straw just happened when they refused to refund seats that were changed on the day of renewal. I had four companies using this product...but I am now pulling them all out.

Pipedrive destroys calendar time zones and forces all times to UTC+0

The software works well for the sales pipeline but not much else. The support is responsive but unable to resolve major problems that violate good practice and general industry standards. The timezone issue is one they appear unconcerned about to the point they say that is what the connector too they use (Nylas) is what causes that. The changing of time formats to drop the time zone is irresponsible and if calendar integration and correct times in your Google or Microsoft O365 calendar are important do not use this product; it changes your ENTIRE calendar when connected and it cannot be undone, requiring manual edits of all data to fix this. AVOID PIPEDRIVE.

Pipedrive Customer Service Failure

If you can't get good customer service, no product is worth it.

Terrible Customer Experience

Wasted 15-18 hours of my life attempting to configure their so-called CRM. Do yourself a favor and check out other vendors.

Unhappy

Really not happy with support

Not very good for sales management

Easy to use CRM, but lacks the customizations necessary

Experience with the sofware

the software though good at tracking activity is really more inclined towards people without much to do except enter data. For organisations with hundreds of customers the functions I have seen so far are not appealing. turns you into a mere data capturer

Not impressed

Not impressed, replicates a system I use in excel which is free.

just not cutting it

I need to segment my lists into 4-5 categories and be able to jump in and see each one, not one giant pool

Horrible. I've asked you to stop billing me but you are continuing to do so. Will contact...