Mountain Stream Bakery Software

Avantages

By saving hundred of emails and phone calls, Streamline allows Fresh Baguette staff to be entirely focused on production, customer satisfaction and business management.
Mountain Stream team is very responsive and provides very good support, both technical and friendly.

Inconvénients

Some functionalities related to production planning can still be enhanced, but they are already working on it.

Avantages

Very intuitive, its holds very powerful KPI's and its in real time. Very happy with this platform.

Inconvénients

I have not found anything yet . So far so good

Alternatives envisagées 

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Pourquoi passer à Mountain Stream Bakery Software

Avantages

Low Cost, Feature Set, Recipe Management, Customer Online Ordering, Constant Improvements / Updates / Bug Fixes, Accounting Software Integration, Open to Development Work Specific to our Needs, Natasha Law Labelling with Automatic Use By Date, Nutritional Information generated from ingredients / recipes, Friendly support team, Audit Trail so you can see when things happen if something goes wrong,

Inconvénients

Dated Desktop Interface (this is being worked on) Sales dashboard / Reports data not as good/in-depth as it could be, interface layout is overcomplicated and could be simplified. CRM function could be improved.

Alternatives envisagées 

Pourquoi passer à Mountain Stream Bakery Software

Avantages

I love the fact this platform is cloud-based.The accessibility and ease to log in and share production reports and routing slips to my team in PDF format over Slack, Email, or Text has really opened up a lot of doors for overall productivity. that we lacked with a hardwired remote connection service we used previously.

Inconvénients

Creating custom reports and data can be a challange.

Avantages

The batch edit options that allow to perform changes on large number of items and/or customers in one pass. The ease of configuration of the reports. How easy it is to add attributes to items and customers, allowing personalized reports in record time.

Inconvénients

The only piece of the puzzle missing would be the labor cost for recipes that would help us determining prices. Everything else is brilliant.

Avantages

As my wholesale bakery business grew it was important to streamline the ordering process from my various customers and for my staff. The reports generated from the orders keep all aspects of the business organized. Each item and quantity ordered are clearly displayed with daily reports generated. Customers can see your entire menu catalogue with pricing. Importing invoices to my accounting software saves me hours of clerical work.

Inconvénients

Initial setup was time consuming for me because I had been doing things manually since the inception of the business. I have not had the time/opportunity to explore all the features the software has to offer. I do wish I could modify invoices after they are published instead of going through the credit process (which I have not learned how to do!)

Avantages

It is pretty intuitive, very powerful and takes out a massive amount of repetitive and time-consuming work.

Inconvénients

It isn't perfect and there is no realistic option to have someone teach users on the job: we had to set it up, ready to go and then go live and email as we went along. An on-site person would have been massively better, even a live remote session with audio conferencing would have been better.

Avantages

The product is fantastic, and the people at Mountain Stream are even better! We like that we are able to get a response from someone at Mountain Stream easily at any times of the day. The product is very user friendly and at the same time very powerful and has made a lot of tasks for us easier or eliminated them all together.

Inconvénients

The most challenging part about Streamline for our company was the setup. Our company has a lot of data that took time to import into the system and double check to make sure it was correct. Streamline was wonderful to work with and made it easy to get data imported; the process can be time consuming but it was worth it to have it all setup.

Avantages

Streamlined program that allows us to manage several aspects of our business

Inconvénients

So far I have not identified a feature that I dislike

Avantages

Simple interface, customers love it, affordable, good customer service, new features added regularly.

Inconvénients

The only noticeable problems is that it's not great for mobile phone use. Occasional, there are minor glitches. Fortunately, they get resolved quickly.

Avantages

When we first implemented Mountainstream in 2018 we immediately cut down our order processing times from 2-3 hours daily to a few minutes. Over the years, being on a system that allows customers to place their own orders, has greatly reduced the order entry time, the data entry mistakes and thus the need for corrections and credits and has led to much higher customer satisfaction.

Onboarding of new customers is easy.
Run sheet management is easy.

Once ingredients have all been entered, creating and costing new recipes is easy.

The customer service and support is fantastic. MOuntainstream software engineers quickly respond to feedback and error reports and fix bugs, which inevitably arise in an evolving software.

Over the four years, we have now been using the software, it continues to evolve and develop new features.

Inconvénients

I wish the sales reports were a little more easy to use. It would be great, if reports that show the best and worst performing products or customers could be set up, so they are emailed automatically weekly or monthly.

Also the nutritional calculations have been in the making for quite some time, but are still not available to use.

Avantages

Our bakery has grown significantly in the past 2 years. In those 2 years we have learned a lot of lessons and one of those lessons is, you have to have the right ordering platform to streamline processes within your company. Mountain Stream does it all! We can utilize the software from beginning to end: from the initial order all the way through the process of delivery. Further, our customers get the comfort of knowing they are in control of ordering, inventory control and billing. They are now able to verify their orders and statements, at any time. Happy customers in control of their process makes our daily business operation significantly easier! Let's all face it, it doesn't always have to be as complicated as we sometimes make it. The Mountain Stream platform simplifies our work lives.
Additionally, the platform is compatible with most accounting programs. It is an easy process to export data from Mountain Stream into your accounting program. (We use QuickBook)
I would be remiss if I skipped over the customer service we have received thus far, it has been excellent. We have received patient, responsive and personalized customer service from the moment we contacted Mountain Stream. It made us feel comfortable and confident with making the switch in a software platform.

Inconvénients

The con is Mountain Stream is located overseas from us, we are an American bakery. This detail was one of our initial concerns which have been alleviated because of the stellar customer service Mountain Stream offers. So, while this was a con for us at first, it no longer is. I'm listing this as a con because I'm positive there will be some American companies who will also have the location as a concern, it needn't be!

Avantages

Easy integration with our accounts software, production forecast, live stock take, customer service, recipe costing.

Inconvénients

Cut off time should be by item group or item to improve customer service experience.

Avantages

This software makes customer management and retention extremely easy! I am able to pull sales numbers easily, and the built in CRM makes it easy to follow up with prospective clients as well as current ones. The ordering system makes it extremely easy for our clients to order. I always tell customers " If you can order on Amazon, you can use Streamline"

Inconvénients

Sometimes there can be small glitches in the system, but the help team is always so responsive, they fix any issues in a short amount of time.

Avantages

Very easy to use and it checked almost every box for what we needed, and for the few things it didn't have the great team at Mountain Stream were happy to customize those items for us. Our customers love it and find it very convenient to use. A really excellent software program designed specifically for the needs of bakers, and at a very reasonable price. Couldn't be happier with it! Officials have been awesome - very quick to respond to any questions or concerns.

Inconvénients

It's great to use - I honestly don't have anything negative to say about it.

Avantages

The Connections it makes between every segment of the Company
The possibilities it gives to see interactively the order book grow and be pro-active in Production
The customizing possibilities to make the software even more suitable to Your own needs.

Inconvénients

The loading time, even if it is fast enough, it demands some patience sometimes.

Avantages

Easily accessible from anywhere. Flexible. User friendly interface and fairly straight forward navigation. Continually improving.

Inconvénients

Tends to be "buggy". There is not an up to date concise and comprehensive user guide.

Avantages

For someone who is used to using different software, throughout my years in administration, this is one of the most logical systems I have used, and for the basics, teaching our customers to use it, it has been excellent.

Inconvénients

Although I find it intuitive, we do struggle with some of our staff, as they find using software difficult. Not sure if this is a language problem, English not being their first language or if is is due to just not being good with software. However this system has definitely helped our operation.

Avantages

If your current order system involves many phone calls and emails with customers and entering order information into spreadsheets the streamline system will be a revelation. We gave them a complicated brief that required a large amount of bespoke development work to be conducted. All of our goals were achieved and often the solutions provided have exceeded our expectations. The system is loved by our customers and our staff members and we absolutely could not do without it.

Avantages

Great features. Easy to use & reliable. Some may say that this is a con, but the fact that it is continually being developed I think is a positive, & also means that support is very quick in fixing any issues or bugs that maybe found. It's flexible & saves us time & if keeps heading in this direction, will streamline our ordering for years to come.

Inconvénients

That I have to pay for it?

Avantages

I like that I can place orders, make changes without difficulty then transfer the information to my accounts system already in place with ease.

Inconvénients

I find the mobile version unsatisfactory. When making changes to a standing order the name of the product is hidden once clicked on, I often have to go back to check what product is being changed especially if I get disturbed in the middle of the transaction.

Avantages

The simplicity. The possibility to use it from anywhere and everywhere. The self-explanatory design. The excellent support, even in the middle of the night. The influence I have myself in the development since the creators are open to new ideas.

Inconvénients

None so far. Really, I am sure if you look you find something. I have not yet.

Avantages

Streamline is very easy to use, both for administrators and customers. Its simplicity is its best feature. However there is also a huge amount of information available for analysis within it. The support team is second to none.

Inconvénients

It can be a little slow which may be because it's a cloud-based system or our customers' broadband connection but our customers do like the quality of information available at their fingertips.

Avantages

Streamline has greatly reduced the workload of collecting and entering all the data daily; most of our customers work on standing orders so it makes everyone's life very easy! In terms of cost savings, it's a no-brainer. Mistakes were an issue too; today we rarely have mistakes from our end, greatly reduced from the customer's end too.

Avantages

Simple and easy to use 99% uptime, and streamlines the process end to end

Inconvénients

Lack of mobile app, needs to be a better mobile GUI great for desktop but not so much for mobile.