Vonage Business Communications

Avantages

Vonage business is great in giving one of the best VOIP and Messaging solution to businesses. Very easy set up, affordable rates and best of all one of the most eye pleasing ui's to date. Flexibility is also one of it's biggest strengths, allowing users to use it on mobile and web.

Inconvénients

There is really nothing not to like about this software at the moment.

Avantages

We used Vonage for 3 years for our small business customer support call center before we were acquired. It was simple to set up and manage. We rarely had issues with our phones. Easy to use and reliable phone systems!

Inconvénients

There was nothing I did not like about Vonage. It worked well for our small business customer support call center.

Avantages

WOW !! Vonage the beautiful internet phone so far on the market, high Voice quality low distraction. Cheaper rates and faster connectivity.

Inconvénients

Nothing to say anything as everything is good about it.

Avantages

Vonage is an easy-access tool for different uses from calling to scheduling meetings.

Inconvénients

There are some backend issues with Vonage which take some time to get resolved

Avantages

The fact that you can hear call and monitor every operator on the company, its very uhser friendly and it is an amazing way to monitor your

Inconvénients

The only thing that I would change is the fact that the app for your cell doesn't allow your to hear recorded calls or monitor calls.

Avantages

It's VOIP, so if you have employees that work remotely, this is a valuable tool.

Inconvénients

Vonage Business VOIP is not very user friendly, the calls are often unclear, fuzzy, and the general software must be downloaded to a desktop before it can be used to make calls. Not to mention it is expensive for what you get. It does interface with other software, but calls coming in make sounds while you are on an existing call. It gives businesses a general not-so-professional feel.

Avantages

Helps small businesses manage their communications

Inconvénients

It not user friendly with a lot of glitch

Avantages

For big companies, this cloud-ware makes it simple to have remote employees.

Inconvénients

I have had numerous issues keeping in control of my seat count. They don't like to make it easy for you to remove users, phone number and other pieces. They make it easy to setup and then a nightmare to blackout. I have used the software and setup with multiple companies I have worked for and the separation phase is difficult and laborious.

Avantages

I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.

Inconvénients

I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

Avantages

I am currently using Vonage Business as an Offshore Recruiter. I believe the best feature for this VoIP platform is it's crystal clear voice quality. You can never miss a call as your extension can be used in multiple devices. I had it installed on my phone so I can still monitor all calls and texts from my candidates. I love that text messages do not have a character limit. The user interface is also simple and easy to learn. Lastly, it is a big help to see call logs and reports so that you will know your productivity each day. These reports can be downloaded and can be forwarded via email.

Inconvénients

I once received a prank call and I tried to block this person's number. To my surprise, I can still receive text messages from him. I do not know if this only applies to calls but I hope they can do it with text messages, too.

Avantages

It has a excellent quality of voice and connectivity

Inconvénients

Sometimes the application take time to open

Avantages

The price was right, and it had in integration with our case management software (Clio) but they could never get it to work on the test account.

Inconvénients

The integration with our case management software did not work with a test account platform set up by the salesperson and the salesperson made of lot of false promises.

Avantages

The ability to get multiple phone lines and use on the same high speed internet we already have at a fraction of the cost.

Inconvénients

Nothing with the service it self but since its tied to the internet sometimes the phone quality is not as good.

Avantages

The setup is quite easy, adding users and additional extensions is very easy on the Dashboard. There are lots of features to customize the virtual receptionist and the flow of calls (forwarding, voicemail, how many rings, etc.)

Inconvénients

You are locked in for a year once you setup and pay for an extension. Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it happening very often. There are lots of other features, but some are add-ons for more money.

Avantages

1. Easy to understand and work with.
2. Cost Effective plans.
3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful
4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers.
5. It is available on web as well on phone, hence it has extended accessiblity
6. The extensions available in Vonage helps one to take the call and call anyone, anywhere.
7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay
8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Inconvénients

Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

Avantages

Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.

Inconvénients

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.

Avantages

Mobility is a plus. I am able to operate from a mobile office. The app makes it all super easy. I no longer have to use multiple phones.

Inconvénients

Reception quality relies highly on internet quality and speed. We had to increase our internet to support the number of phones that we had in the office.

Avantages

The voice quality is great without any call drops. Works as good as normal phone with text features available. The iOS and Android App works awesome.

Inconvénients

Not more than 3 people can join the conference on a single line.

Avantages

They have a lot of good features, more than you really need. It's user friendly, no one in the office had any issues using it.

Inconvénients

After setting it up I had to call customer service 8 times before my fax would work. Each time they told me something different and changed the settings. When I told them I was about to cancel they finally had their expert work on it.

Avantages

Voice Quality is very good, it has very minimal call drops, Cost effective.

Inconvénients

can only to 3 person conference at a single line

Avantages

I like the idea you can use the online phone number through app and work virtually , even out of the country. It is a perfect solution for working at home business.

Inconvénients

The pros is the online connection but it also can be a cons due to the dependency on the wi-fi connection and it's quality. Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients.
Text messages can't accept images and it is a huge shortage. I hope Vonage is working on developing this additional feature of allowing sending images and documents over text messages.

Avantages

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Inconvénients

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Alternatives envisagées 

Jive

Pourquoi choisir Vonage Business Communications 

AT&T Cost, flexibility, customer service

Pourquoi passer à Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.

Avantages

-It's very easy to use. Recently the sotfware changed a lot its appearance but it looks even better.
-The costumer service is pretty good
-Friendly looking
-

Inconvénients

-Sometimes it doesn't let me listen to the calls, which is pretty stressing. You have to go to the administrator's account in orther to do so
-It doesn't have too much space

Avantages

We have been using Vonage for a long time now and never faced any issues with the services. Customer support is par excellence and always ready to help. Voice quality is best even the mobile app for Vonage is best.

Inconvénients

As if now we had no issue using the service.

Avantages

They built a great site and give you control over everything. I can go in and setup things without relying on customer service for everything which is really nice. Customer service was very friendly and helpful with my questions. The equipment seems good too and at least the same or less cost than phone equipment with other services.

Inconvénients

You have to learn some new terminology and how their system works. I wish they would incorporate definitions into their site to help you understand things better. The initial sign up was also very confusing. I got a lot of emails (too many) and wanting to setup an appointment. The appointment really didn't seem to be setting up my account services to our needs but a general overview of the site.

Avantages

The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save

Inconvénients

In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know.

Avantages

Integration with JobDiva and ability to keep a count of calls made over the period of time. App on phone, computer and connection to Desk phone were seamless.

Inconvénients

The messages did not have the attachment option at the time making it difficult in my line of work where some were comfortable texting documents over.

Avantages

I enjoy this phone system I use it everyday when I call clients. It tracks how long you have been on the call and then allows you to input notes into its system and then it syncs with my salesforce. This makes keeping notes a lot easier

Inconvénients

So far I have not found anything I do not like. Having this software makes its simpler to do my job and do it with efficiency

Avantages

-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages

Inconvénients

-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response

Avantages

It is very user friendly, easy to use and manage

Inconvénients

sometimes takes time to sync when we open it , can also be due to slow internet

Avantages

Ease of usage.Low-cost and reliable communication provider.Can be integrated with your CRM or ATS.

Inconvénients

Poor customer service.A lot of technical glitches.You often get a lot of spam incoming calls.

Avantages

The features are endless but the best among them is that a user can use it as a simple phone with endless recording, SMS, and Caller ID.

Inconvénients

Sometimes it hangs up and is intact which makes it hard to use. But very rarely.

Avantages

Vonage is a very simple, easy to use call software that does what is needed.

Inconvénients

There is not enough features that are easy to use.

Avantages

It is an integrated platform that allows you to manage calls, voicemail, SMS and faxes all in one place.

Inconvénients

No negative experience with this Software, overall experience has been positive in al the functions.

Avantages

I like that I can control the entire firm in one place.

Inconvénients

It is not really user friendly. I always have a hard time running reports

Avantages

Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic.

Inconvénients

At this pricing and the quality of the service, I have no cons.

Avantages

Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.

Inconvénients

There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.

Avantages

Solid and always working, no issues or limits

Inconvénients

Didnt have texting capability abailabke theu vonage

Avantages

I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Inconvénients

i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

Avantages

I liked the fact that as long as we had internet service, I could depend on Vonage without hesitation. Also equally important, there are several features available.

Inconvénients

I didn't like the fact that only an admin could change the password, if needed.

Avantages

Easy to use right out of the box. All I had to do was set up the box, and plug it in, and everything was working as it should be. Really enjoy the emailed voice mails. No more waiting to get home just to check the voice mail.

Inconvénients

No issues with Vonage. When I first set up my account they assigned my a number that was already in use by another business.. They were very responsive to doing everything they could to fix the problem.

Avantages

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Inconvénients

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Avantages

Worked like any other business phone company. No big issues.

Inconvénients

Transfering numbers was a pain for certain area codes and locations.

Avantages

Easy to use, easy to setup. The equipment arrived quickly. Mobile app is incredible, works on lte and WiFi.

Inconvénients

I don't really have any cons. Sometimes it takes a while to get with someone in technical support. But that is rare

Avantages

It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms.

Inconvénients

Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app

Avantages

I like the pricing. It really helps for startups.

Inconvénients

It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.

Avantages

I really enjoyed the collaboration tools and unified communcations experience.

Inconvénients

early versions were buggy but recently Vonage teamed up with industry leaders to create software that can support an enterprise solution.

Avantages

I used to carry two cell phones - one personal and one business. Then I got vonage and now I can answer (or not) business calls from my personal cell. I can also send a patient a quick text if I’m not available to my scheduling webpage. Pro tip: if you have an iPad, you can create keyboard “text replacements” in settings and with a couple of click, you can generate responses to customer calls or texts when you are away from the office.

Inconvénients

Now cons so far. Every once in a blue moon the app will kick me out and want to me renter my password which I can never remember but that’s not their fault!

Avantages

Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

Inconvénients

I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/

Avantages

N/A

Inconvénients

Charges a saved credit card after service is ported/cancelled.