Jive

Avantages

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Inconvénients

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

Avantages

We use Jive for our phone system and it sends after hour calls to my cell phone via email.

Inconvénients

We are looking for a training for our front desk team to learn more about the features.

Avantages

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Inconvénients

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Avantages

Excellent customer/tech support. Tickets was resolved quickly

Inconvénients

provisioning the new phone was tedious back then, using number pad to enter a long url. Things might have improved now.

Avantages

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Inconvénients

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

Avantages

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

Inconvénients

This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

Avantages

The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Inconvénients

Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

Avantages

Good search function. Well laid out structure. Excellent Office integration for file control

Inconvénients

terrible support. Extracting data is hard/slow. Lack of development with no major features for years. SImple expected features not native such as polls. Very little third party add-in support

Avantages

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

Inconvénients

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response.

I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

Inconvénients

Clunky, quirky, user interface navigation is really not intuitive. Hard to download files, hard to move a file, elements are named differently so a "folder" is a "category" and you can not nest them. "Move" does not move a file in a space only to other spaces. Most users try it then quit due to high learning curve and quirkiness.

Avantages

3rd party company varieties to add-on, UI, and customer service

Inconvénients

Search engine

Avantages

No dropped calls, no cracked voices no issues with caller not hearing me but I can hear them. The customer service is awesome! They will log onto my computer to show me how to do something if I am having issues figuring something out. They are committed to helping me until a resolution is reached.

Inconvénients

There is nothing that I don't like about this software. I have hardly had any issues but any issues o have had they have been able to resolve for me.

Avantages

I can answers all the office phone calls anywhere and also can make phone call with the office phone number and I don't need to be in the office. I can text and sent and receive pictures.

Inconvénients

I would love to see the patient picture and name.

Avantages

As far as call quality goes, it has been great. Very consistent. Have not had any issues with it. Pretty intuitive to use.

Inconvénients

I don't like having to manually dial in a number to enter a queue and to call again to leave the queue to set your availability. There should be a more automated way of doing this. Sometimes, it will disconnect me from the queue. I wish I had quick and easy visibility as to when I'm connected or disconnected.

Avantages

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

Inconvénients

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

Avantages

It rarely goes down and saves a ton of time for our admin team not having to route calls manually.

Inconvénients

It was a bit of a bear to set up but ended up working out just fine.

Avantages

I am able to communicate and control our internal voip system masterfully.

Inconvénients

It had a bit of a learning curve setting it up and is not user friendly when assigning user permissions

Avantages

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

Inconvénients

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

Avantages

We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Inconvénients

Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

Avantages

Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

Inconvénients

The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.

Avantages

More developed than some of the other platforms.

Inconvénients

Ridden with bugs and frequently it stops working.

Avantages

can connect and collaborate with my team and other teams easily and build central location to search for any knowledge base we need.

Inconvénients

some adding and plugins has issues and not working as expected, the middleware servers for the addons are not stable

Avantages

Relatively easy to use. Good layout and easy to customize.

Inconvénients

Some features seem like they can be refined. If I'm reading posts it's hard to see which ones I've read.

Avantages

Social Collaboration

Inconvénients

Managing Documents

Avantages

Jive can be customized to just about any look and feel you want in order to engage your audience. I like the tagging and categorization features, as well as the rotating carousel widget to feature important spaces or content.

Inconvénients

It is rather easy for there to be too much content, and it's not always easy to find and update out-of-date content.