Vonage Business Communications

Avantages

Very easy to navigate and has an app that I can get on my smart devices.

Inconvénients

Very Friendly user to manage sms and reply to them.

Avantages

easy to use, the app is great, can always hear our patients

Inconvénients

anytime we want an additional service there is another cost

Avantages

The fact that I can call or texted from the app

Inconvénients

The sms feature has been down for months, having to jump back and forth between apps to call or text

Avantages

Our call quality was always crystal clear and never dropped or missed a call.

Inconvénients

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

Avantages

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Inconvénients

It can be a bit complex to understand how to connect evrything to get the call flow in order.

Avantages

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Inconvénients

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Avantages

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Inconvénients

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Avantages

Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.

Inconvénients

As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.

Avantages

Vonage was good for communication outside of the office with one main inbox

Inconvénients

It took a while to connect calls and was also very spotty with coverage

Avantages

Vonage hat nichts besonderes, die Plattform ist aber optisch okay.

Inconvénients

Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.

Avantages

How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.

Inconvénients

Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.

Avantages

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Inconvénients

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Avantages

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Inconvénients

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Avantages

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Inconvénients

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Avantages

Ease of connection, multitude of integrations and overall amazing reception

Inconvénients

A slightly high price for use and the non integration with the APIs

Avantages

the product is easy to use and easy to understand

Inconvénients

the overall cost is more than I was expecting.

Avantages

The mobile application is easy to use along with its features.

Inconvénients

Worst customer service and sales team who promise and don't deliver.

Avantages

What I enjoyed best about Vonage was its ability to seamlessly switch between mobile and PC usage and the call's voice quality is excellent as well!

Inconvénients

Probably Nothing , i have been ushing Vonage since last 6 Month and have no issue.

Avantages

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Inconvénients

I haven't found anything that I don't like yet.

Avantages

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

Inconvénients

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

Alternatives envisagées 

Pourquoi choisir Vonage Business Communications 

Pourquoi passer à Vonage Business Communications

Avantages

Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one.

Inconvénients

Customer service is a joke. They kept my money and didn't deliver the service on a technicality.

Avantages

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Inconvénients

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Avantages

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Inconvénients

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Avantages

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

Inconvénients

It sometimes gets glitchy with the new updates but after some time it works fine.

Avantages

The mobility app is a life changer since you can now make and take calls from anywhere in the world and the person calling in would think you are in the office.

Inconvénients

For smaller customers you are pushed towards using the instant chat as it is not easy to call in for support.

Avantages

Easy to use, perfect for work, communication is much better

Inconvénients

Mybe it's me, but I cant find a way to set up a ringtone in my laptop

Avantages

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Inconvénients

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Avantages

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Inconvénients

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Avantages

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

Inconvénients

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

Avantages

unified communication all in one app on desktop and mobile. easy to use.

Inconvénients

users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don't even know unless you call support. basically support does everything.

Avantages

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Inconvénients

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

Avantages

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Inconvénients

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Alternatives envisagées 

Pourquoi choisir Vonage Business Communications 

Pourquoi passer à Vonage Business Communications

Avantages

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

Inconvénients

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

Avantages

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Inconvénients

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

Alternatives envisagées 

Pourquoi passer à Vonage Business Communications

Avantages

Mostly I like vonage Call and voice quality and message delivery very speed

Inconvénients

Mostly I like vonage need to implementation on call duration and call reports should automatically generating

Avantages

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Inconvénients

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Avantages

1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics

Inconvénients

1-Sometimes the issue occurs with the support

Avantages

- The mobile app is pretty slick and just works.

Inconvénients

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on.
- The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard.
- The UI has improved leaps and bounds over the years but still is over complicated.
- We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Avantages

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Inconvénients

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Avantages

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price.

I really appreciate how Vonage makes our workflows easier and more efficient.

Inconvénients

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Avantages

The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.

Inconvénients

There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.

Avantages

Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Inconvénients

Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

Avantages

I didn’t like it. I liked hearing all the promises, by the second our payment was taken service is non-existent.

Inconvénients

Customer Services/functionality has been horrible!

Avantages

It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually.

Inconvénients

It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved.

Avantages

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Inconvénients

The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

Avantages

Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.

Inconvénients

It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.

Avantages

Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient.

Inconvénients

The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site.

Avantages

It’s a great way to call clients over the internet I like the fact that you can receive and send text messages and look at voice mails

Inconvénients

There has been a lot of times when the connection was bad my internet had a good connection too. Bad when you have people on the phone that are interested in your product and they can’t hear you because you are breaking up. Needs to put something where you can turn off the calls when you are not using it instead of it just popping up out of nowhere. You should also be able to change the name that’s dispalyed.m whenever you want

Avantages

We can excess it from your phone. We do not miss any important calls of the candidates. We can also send a text message to the candidates if they are not reachable. We can also send the voice mail to the candidates. We can also attached files and send to the candidates

Inconvénients

There is no any cons for this software. Its is a good software.

Avantages

Ease of using it. dialing and making calls is very easy

Inconvénients

The connection is not always very good, sound quality is not very good at times, connecting calls sometimes takes a lot of time or does not connect at all.