Revelation Pets

Avantages

The simplicity and ease of use. Packed with tons of features and free upgrades.

Inconvénients

There is nothing that I don't like about this software!

Avantages

-Online booking,
-Instant check in,
-Making sections of the registration mandatory,
-Booking appointments online without having to book daycare/boarding

Inconvénients

- not being able to see the total of a clients’ bill, especially if there are outstanding payments, unless you go into their account. It would be nice to have it come up when there is movement on their account.

- in statements, having itemised summary of appointment, instead of just a summary total.

- being able to have “store credit” where clients pay in advance, and services rendered deducted from the advance payments.

- possible birthday email on the day of or an option to send is a day or two before, I’d like to be able to offer a free daycare on the day of the birthday.

- the text message service to also be available to be used for general communication, not only individual reminders

- automatic calculation of hourly charge, we charge per hour after a minimum of 4 hours or the equivalent cost of 4 hours for daycare.

Avantages

It worked most of the time, if you were prepared to "learn" the non intuitive user interface.

Inconvénients

Complete lack of support once they "got you" loaded. Suddenly loosing booking without support to explain why or offer assitance.

Avantages

Easy to use - Easy to train staff - Well thought out - Gets better and better.

Inconvénients

The ONLY thing I would wish for at this point is the ability to insert/add a run where I need it to go based on how my kennel is arranged. At this point my only option is to add it at the end of the list which makes it less effective when viewing availability by size or location.

Avantages

Feature rich
Great UI
Customisable
Web based - always up to date software and available on any device with a browser
Scales well to work on mobile phone browsers
No lock in contract
Amazing customer support

Inconvénients

It would be a minor concern if we lost power or internet access at the cattery, but then we have our mobile phones as a back up :-)

Avantages

We are constantly blown away by this software program! It is so easy to use and very seamless. They are constantly doing updates because they actually listen to their customers and their requests. Even though customer support is on the other side of the world, their promptness in replies and support is so great. Probably the most amazing thing that we are getting from the software that we did not expect is the fact that they prompt our customers to give us a review. Because of these reviews, that we are able to link to our website, our business has exploded this year. And so much of it is because people have seen so many great reviews on our website. They tell us that themselves. We attribute a lot of our success this year to Revelation Pets.

Inconvénients

The one thing they do not offer yet is the ability to easily upload photos that can be texted to the customer without having to text it directly from our phones. But as forward thinking as they are I'm sure that it will become a reality in the near future.

Avantages

I found this software the most simple to use out of all those that I looked at before choosing RevPets. It has continued to prove mostly straightforward with useful help sections or videos which explain in easy to understand language. You don't have to be a whizz on the internet or a techy person to be able to set up the templates as you would like them. There is a great deal of flexibility in the day to day operation of the system as well as in the background reports and the email designs. My customers love it for its professional design and the clarity of the information I am able to pass on to them. The customer support is excellent!

Inconvénients

The most frustrating thing with RevPets is that there is no phone App so one needs to purchase a computer for the check-in desk or resort to an iPad which has slightly limited functionality compared with using a PC. This was an unexpected expense.
I also find it annoying that although the appointments booked on RevPets can be reflected in your phone diary, the boarding bookings cannot, which means a lot of time wasted duplicating times and dates for arrivals and departures onto my phone diary.

Avantages

Intuitive, very easy to figure out just “playing” with it, but there are how to videos if you need them.

Inconvénients

A few features I would like that aren’t in the program...yet. For example, having multiple clients share a run (parent/child who want their dogs together); also allowing for one of the owner’s dogs to have a different length stay in the same run (one dog stayed one night, two dogs stayed 2 nights)

Avantages

I love the tracking of payments, outstanding payments, ease of use, constant updates (I am actually excited when I know that updates are coming as they always improve the software). I started using the software just before we opened our day camp and in home boarding facility and I could not imagine what I would have done without it. It runs the day to day business side of things. Gives me all the financials I need at the touch of a button. I really like the chart facility to see how my business grows month by month. This booking software has absolutely contributed to the success of our business.

Inconvénients

I like everything about it. I love the new calender page in this new update. That is a very useful new feature. Thank you again Revelation Pets.

Avantages

I really like the calendar, the pet information section, the pet portal, and the customer interaction availability

Inconvénients

I always have to upload pictures from phone instead of my laptop.... pictures don't post correctly if I do it from my laptop

Avantages

Customer can make their own appointments, clear to understand.Improving all the time. Online.

Inconvénients

It would be great to have it intergration with google calendar as i have to run that alongside and it takes up so much of my time.

Avantages

I´m so happy with Revelation Pets and the amazing service I´ve gotten everytime I´ve needed it. Easy to use, and my customers loves it too. It´s such a nice software that you can always trust 100%. It feels so safe to know that the software keeps all details and information about the bookings. Keeping track of payments, latest bookings and sales reports is like a dream, and this makes keeping track of the accounts easy.

All in all I´m very pleased with both the software and the amazing service I´ve recieved from Revelation Pets. I recommend this to anybody that´s running their own kennel and/or cathotel.

Inconvénients

I don´t have any negative things to say about this software. I´ve used this software every single day for almost two years now, and I´ve never experienced any errors or dysfunctionalities.

Avantages

Everything - it has made such a difference to my working life

Inconvénients

Nothing - except that I didn't sign up years ago!

Avantages

The online booker making it so much easier to capture the information and have client book for themselves. Saves time for my staff and call centre. I can access and assess from where ever I am to making staffing decisions based on occupancy. I can tell where my outstanding payments are and chase them up as needed

Inconvénients

It likes to log me out overnight though the credentials have been saved

Avantages

Customer service is top notch, set up is very easy, and duplicate reservations are just one click away. This software is very easy to understand and I can customize my screens to what works best for my business. Online reservations are smooth and my customers love it!

Inconvénients

There is nothing that I dislike about using this software or dealing with customer service. It works for me and I'll continue using it.

Avantages

Easy to follow screens. No training required. Very approachable folks. Web based so access anywhere anytime and on anything.

Inconvénients

Nothing negative to say. Any issues have been solved very quickly.

Avantages

Boarding cards that you can have pets photo on. (Customers like that too. ) Occupancy report. Money due report. Split bookings in pens. Easy to e mail customer now can also SMS them.

Inconvénients

Would like to see a months view at a time on the runs page. I think I can only get up to about two weeks st moment

Avantages

At a glance I can see how many dogs are in and how many runs I have available at busy times Xmas, Easter, school holidays etc. We used to run a manual diary which is fine in quiet times but a nightmare at Xmas - thank you! The reason I bought it was because we were away overseas with friends Martyn and Lisa from Wags in Levin NZ and Lisa was doing all her bookings on her phone while we were away and knew exactly what was happening in her business!

Inconvénients

I do find it hard to just add a vaccination sometimes but I am probably doing it the hard way - I seem to get into a pet screen which isn't the main screen and it doesn't give me the vaccination option. I am only learning so I am sure it is not the system :)

Avantages

The Customer Support is really quick and helpful

Inconvénients

Nothing springs to mind as they try their best

Avantages

Thank you for your help in always improving your already good program. Your kennel program helps us be efficient with our time, manage our clientele (two legged and 4 legged), and enable us to provide safety for our employees and clients.

Inconvénients

The Daycare sign up on-line has been a bit challenging for some of my clients.

Avantages

Ease of use and that they are continuously improving and are open to inputs from the users. I love working with them. The software has been getting better with each update.

Inconvénients

I would love to have a credit option. For clients that paid too much and would like that amount to be put towards a future booking. I always worry we will miss it down the road if we just put a note in under the customer.

Avantages

I just love Revelation Pets software it is very easy to set up.
You can just keep everything up to date all the time very quickly.

Inconvénients

There is Absolutely Nothing at all to dislike.

Avantages

This software is incredibly user friendly. We have only been in business for a year, and we have used this and only this software for our appointments. From the moment that we signed on to use the trial, we knew that this was the software we needed to use to help us be organized and successful. We love Revelation Pets!

Inconvénients

There is not one thing that we don't like about this software!

Avantages

All. Is really fantastic and easy to use

Inconvénients

It has some detail to improve but they are making improvements all the time