Beds24

Avantages

Beds24 vous permet de faire tout ce qui est possible quand vous faite de la location meublée de tourisme.Nous utilisons beds24 pour synchroniser nos calendriers sur les différentes plateformes ainsi que nos prix.Beds24 nous permet également de nous synchroniser à des services externes. Nous utilisons avec beds24 un outil qui utilise l'intelligence artificielle pour établir nos prix. Egalement un service qui nous permet de créer un portail client avec toutes les infos pour son séjour.Nous avons pu connecter notre système de serrures électroniques pour envoyer des accès aux hébergements à chacun de nos voyageurs.Egalement nous avons pu créer des accès dédiés avec les personnes avec qui nous travaillons qui affichent uniquement les informations que nous souhaitons leur partager.L'outil est très simple d'utilisation et n'a pas de limite dans sa technicité. Pour un besoin spécifique nous avons fait appel à un professionnel qui nous a développé une fonctionnalité en utilisant l'accès API de beds24. Beds24 est un standard.Nous avons également intégré beds24 à notre site internet pour proposer la réservation en direct. Le moteur de réservation de beds24 est un site internet en lui même.La documentation est ultra complète et l'équipe du support est très réactive (et sympathique).

Inconvénients

Aucun inconvénient. L'outil propose l'ensemble des fonctionnalités dont nous avons besoin.

Avantages

Le support technique est top ! Extrèmement réactif aux demandes, c'est très important.
Le logiciel permet des réglages très précis et permet d'automatiser grand nombre de chose.

Inconvénients

La mise en place est compliquée car le logiciel est très vaste.

Avantages

I own a property management company that fully manages a number of short-term rentals. Beds24 is a very cheap and all-around product that offers practically everything you might need, combining the functionality of a PMS and a Channel Manager. For these reasons, I chose this piece of software over others. It might have an outdated interface compared to similar products on the market but they have recently updated the UI and they are constantly updating its functionality and features.

Inconvénients

This is a DIY solution, which means that you have to do a lot of reading and at some point, I thought of giving up since there are solutions out there that are so much easier to work with compared to Beds24.

That said, their wiki is a fantastic source of info and their customer support is very quick to answer all your questions. Once you get to know its capabilities properly and how it works, then you will have gained invaluable knowledge which will make everything a piece of cake.

Alternatives envisagées 

Pourquoi passer à Beds24

Avantages

The highly customisable software offers the best possible support for rental processes with maximum adaptability to your own requirements. This has enabled us to significantly reduce the time previously required for our booking processes. New bookings can be processed completely automatically or with minimal effort. At the same time, automatic and secure synchronisation is ensured across all sales channels.

Inconvénients

Experience in customising software and knowledge of HTML/CSS are very helpful for the setting process, especially for individual adjustments.

Alternatives envisagées 

Pourquoi passer à Beds24

Avantages

It integrates with other platforms that are important to us. It is much cheaper than other channel manager

Inconvénients

Not the easiest system to use. I work in an IT company but I still struggle and gets so frustrated when things go wrong and the support can only be contacted by email. They will send you a bunch of links to read with some sort of instructions that are so hard to understand, but will not help in actually fixing it for you. You are basically on your own. Go figure it out!

Avantages

Beds24 is extremely robust, versatile and a superb price point.

Inconvénients

The initial set up of Beds24 is quite clunky but if you persevere with it, it’s well worth the money.

Avantages

The best feature of this product is the flexibility. Thanks to the auto action function, you can make the system do almost anything you want it to. In an age of increased efficiency and automation, this makes beds24 the ideal product. I'm still only just realising half of the things I can automate, meaning that as I continue using the product, I will be able to continue increasing my efficiencies. The next best, but very much related, characteristic is its ability to integrate with other systems. There's no point trying to be the best at everything. Beds24 gets the nuts and bolts perfect, then makes sure you can hook into other systems extremely easily to fine tune your total tech package.

Inconvénients

Because it is a completely DIY system, it can be quite daunting getting set-up. You have to figure out how to do everything by following the self-help guides. Having said that, you can pay for support sessions if you're finding it difficult. But I would say the only fault of the system is it may turn some people away for not knowing what they have to do. Get past that, and you're in for a wonderful reward.

Alternatives envisagées 

Pourquoi choisir Beds24 

Pourquoi passer à Beds24

Avantages

Beds24, unlike a lot of PMS platforms, does what it says it will, reliably, every time. This is crucial in our industry where guest expectations are high and failure is unacceptable.

The level of API connectivity to OTA channels is way above the majority of the competitors and if you look on Booking.com you will see the reliability is in some case 15-20% above that of some of the big name platforms.

The team at B24 are responsive to customer needs and make small and big enhancements to the system on an ongoing basis.

The API is powerful and we have used it in a number of different circumstances now to enhance guest experience.

Inconvénients

The User Interface has a steep learning curve, but once you have it clear in your mind then it's fine. It may not be as beautiful as some, but I've learned the hard way and appreciate B24 reliability, scalability and functionality over pretty screens...

I would like to see a native mobile app on IOS and Andriod as well as integration to additional pricing tools like Beyond Pricing and Wheelhouse.

Alternatives envisagées 

Pourquoi choisir Beds24 

Avantages

BEDS24 just has unlimited options for any solution you might be thinking of inside your accomodation business. Easy to understand and manage, and many layers to explore and improve your business with. Great amount of channels that are plug and play, ready to go, and at least as many third party software partners, payment providers, etc.

Inconvénients

No real cons, maybe the compared to other softwares the user friendlyness / layout / design seems a little harder to handle, but it´s just because of the many options there are

Avantages

Endless features/integrations. Low pricing versus competition.

Inconvénients

User interface is a train wreck. Classic legacy approach of throwing in the kitchen sink and not focusing on identifying differences in workflow between a 5k bed hotel chain and a smaller independent owner with a few STRs to manage. Might be good if you have a full-time IT team to setup, but its overkill, overcomplicated, and extremely dated in the user interface for smaller, < 100 unit STR owners. Once other services are integrated, it's challenging to determine if changes applied are even working since there's no "preview" option to see what if the integration is working. Ex: I use PriceLabs for dynamic pricing, went through integration steps, yet pricing inside of Beds24 never appears to pull in pricing as it does with direct channel integration.
Additionally, Beds24 appears to be the exact same product as BookingAutomation.com, which just a different pricing strategy and website branding. This is disappointing and feels a bit misleading given they're positioned at completely different solutions, yet appear to be running on the same dated backend system.

Alternatives envisagées 

Pourquoi passer à Beds24

Avantages

I'm a reseller and this software has a lot of features. Easy to set up and manage.
Support it's on line. Intuitive. Adaptive and integrated with all application and platforms.
You will improve timing . Tori's , activities, b&b. Everything all in one.

Inconvénients

Could be more accessible for Latin American payments. Like Mercado Pago.

Alternatives envisagées 

Pourquoi passer à Beds24

Avantages

Compared to the six different on-line booking platforms that we use, Beds24 is by far the friendliest, easiest piece of on-line software to setup and work with. It's cost effective, intuitive, full featured and not buggy!! The integration with Xero and Paypal is excellent, and has allowed us to easily do things we never thought possible!! Tech support is fast, and knowledgeable. I rarely leave reviews for companies, but these guys are good, and I can't say enough good things about them! Keep up the good work!! -John H.

Inconvénients

There are no cons really. If you really pushed me for a con, they don't offer training to employees in Spanish. But, it's so friendly to use, we haven't really needed their support to train our staff.

Avantages

操作画面は使い安いし、月額料金もとても安いです。カスタマーサービスメールや電話で対応できます！

Inconvénients

中国語の言語があれば、最高です。ソフトエンジニア経験持ってない人なら、慣れるまで、少し時間かかります。

Avantages

PriceFeaturesStability ServiceWiki online

Inconvénients

Price configuration a bit complicatedSet-up takes some timeAutomatic translations not availableApp for mobile not available

Avantages

Beds24 is very easy to use and helps keep track of all the reservations coming from different channels. Taking payments for customer reservation is easy and fast

Inconvénients

I wish the rate management would be more user friendly. And it would be amazing to have a better quality/user friendly picture management. Marketing tools / social media integration needs improvement.

Avantages

Beds24 is 100% reliable, it is that much important in the accomodation business, which is 24/24 operational.

Inconvénients

Beds24 is a self-learning system, which means that you have to be pretty well organized before starting an implementation into your business. Also, the support team is very reactive and helpfull.

Alternatives envisagées 

Pourquoi choisir Beds24 

Pourquoi passer à Beds24

Avantages

Beds24 is the most user-friendly and innovative software for hotels and B&Bs. It is highly customizable and integrable to the website as you need. There are limitless possibilities that you can do with this software which is impossible with other similar products. Within beds24 you can choose only services that you use and litterally modify them by yourself anytime without having need to go through the technical support. The customer support is prompt and wonderful.

Inconvénients

There are no particular cons with the software.

Avantages

It truely does...everything. In my country, France, we are a lot to use Beds24 who functions perfectly with all the tools we have here: connected locks, quick updates. It is a software we really can believe in. It's very serious.

Inconvénients

It's all in english. They did in french lately with weird translation :) I don't mind, as I talk the Shakespear language!

Avantages

Affordable channel manager with loads of options, all customizable. Great for our Oktoberfest pop-up hostel!

Inconvénients

It takes a bit of time to get to know the system. Would love it if they improve the ux

Avantages

Very smart and not heavy to use and works everywhere.

Inconvénients

Only English support. I would like something sone one speaking my main language Italian or Portuguese.

Alternatives envisagées 

Pourquoi passer à Beds24

Avantages

Its fairly complex to set up but this is because it does a lot and allows the user to configure everything you could possibly want to. As we come up with new innovative ideas for our sales operation, we find the Beds24 solution is already set up to handle them!

A special mention too for the support team who are prompt, courteous and know their product very well. No irrelevant cut and paste responses from this team!

Inconvénients

Its a very minor point but the support management system doesnt work as well if you reply direct from the email it sends - you need to log in and reply in the ticketing system. Also adding images to support issues is cumbersome.

Avantages

Excellent functionality, flexibility and stability! Chanel Manager did not let you down - this is very important in the hospitality industry (who knows and understands what I mean)

Inconvénients

In the beginning it is difficult to figure it out on your own, but as a reward - flexibility and functionality!

Avantages

Easy to use and dynamic. Has great features overall

Inconvénients

They keep improving on their tool so a free trial is worthwhile.

Avantages

Customer Service representatives respond so fast.

Inconvénients

Availability of Channels are many. I would like to add rakuten travel to your channel.

Avantages

All my needs are covered by the core functionalities, and i'm always glad to see updates and improvements of the system, which happen very often. Great team

Inconvénients

Sometimes it's a little bit difficult to understand some mechanisms but support is always there to guide you.