NinjaOne

Avantages

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.

The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)

Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.

The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Inconvénients

The extra integration items are somewhat lacking. Such as:

The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.

The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.

Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

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Avantages

Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard!

Inconvénients

Some settings are difficult to find if you do not use them regularly.

Avantages

Feature I liked the most about NinjaOne is, it provides very low latency in screen sharing, which provides smooth experience in support.

Inconvénients

There are some feature which can be improved like Screen appearances, some deployment policies can be improved further

Avantages

Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.

Inconvénients

Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.

Avantages

NinjaRMM allows us to manage hosts across multiple regions with ease.

The integration with TeamViewer and Webroot simplifies onboarding new clients.

Automated patching and reporting helps us keep our team small.

Inconvénients

I'm happy to see the new backup solution but at the moment it is limited to file backup rather than image backup.

It would be great to see full image backup implemented in the future.

Avantages

The system is easy to implement and is provided us with a cost effective all-in-one RMM solution

Inconvénients

Teamviewer integration can be a little flaky at times, but support is quick to respond and fix any issues.

Avantages

The speed of the app it the best I've seen so far.

Inconvénients

I wish the app was designed for a larger employee base