ConnectWise ScreenConnect

Avantages

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Inconvénients

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

Alternatives envisagées 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Inconvénients

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Alternatives envisagées 

Pourquoi choisir ConnectWise ScreenConnect 

Logiciel antérieur 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers.

Inconvénients

Pricing of the software is always a challenge. It keeps going up.

Avantages

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Inconvénients

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

Avantages

I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.

Inconvénients

Sometimes a screen sharing session can be a little laggy when connecting with Macs.

Alternatives envisagées 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.

Inconvénients

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

Alternatives envisagées 

Pourquoi choisir ConnectWise ScreenConnect 

Logiciel antérieur 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

It helps to connect to remote machines very easily.

Inconvénients

The new versions have to be downloaded regularly.

Alternatives envisagées 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Inconvénients

Sometimes you have to restart the service after an outage before it gets you back in.

Alternatives envisagées 

Pourquoi choisir ConnectWise ScreenConnect 

Logiciel antérieur 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features.
This product ensures secure connections and easy to use controls.
It makes working remotely easy.

Inconvénients

So far no issues with ConnectWise ScreenConnect. It has always delivered.

Avantages

Easy to log on and allow access. Very quick!

Inconvénients

I cannot say there was anything we didn't like.

Avantages

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Inconvénients

There are instances where it can take a while for the device to show as online before you can reconnect

Avantages

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Inconvénients

It can be pricey for the features. The addons function could also be a little easier to navigate.

Avantages

Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.

Inconvénients

File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.

Avantages

This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.

Inconvénients

Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

Avantages

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Inconvénients

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

Avantages

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Inconvénients

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.

Avantages

Very easy to install on Windows and Mac alike.

Inconvénients

Maybe the price is a little higher than it should be.

Avantages

The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.

Inconvénients

The ConnectWise portal was difficult to navigate to find the latest updates for the tool.

Avantages

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

Inconvénients

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Avantages

Very easy to install on client computers.

Inconvénients

The licensing it a bit overly complicated.

Avantages

1. Clients get a good experience when their ticket is resolved through ConnectWise.2. It's a new platform in the market even then it is getting good attention.3. Provides end to end encryption.

Inconvénients

1. Sometimes service providers are used for malicious use.2. A bit of professional UI which new users find difficult.

Avantages

It is widely used for Remote desktop connection to support other users remotely.It can be easily configured and we can access the ed users machine with full access.

Inconvénients

We always need better bandwidth to manage and control end user machines.Can bring few features on privacy and management.

Avantages

There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally considered to be a reliable and dependable tool for remote support and remote access. It has a track record of being able to establish and maintain stable connections, which is essential for effective remote support and access.Ease of use: ConnectWise Control is designed to be easy to use, even for users who are not particularly technical. The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for users to communicate and collaborate with others while working remotely.Overall, I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, and is a valuable addition to any IT professional or customer service team's toolkit

Inconvénients

There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform support: ConnectWise Control is primarily designed to work with Windows and macOS devices. While it is possible to use the software to remotely access and control other types of devices, such as Linux servers, the support for these platforms may be limited compared to Windows and macOS.Complexity: While ConnectWise Control is generally easy to use, the software can be somewhat complex to set up and configure, especially for users who are not particularly technical. This can make it challenging for users to get the software up and running, especially if they encounter any issues or problems.Overall, while I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, it does have some limitations and drawbacks that users should be aware of.

Avantages

Secure remote access: ConnectWise Control provides secure remote access to computers and devices, with two-factor authentication, session recording, and granular access controls to ensure that only authorized users can access sensitive information.

Inconvénients

Limited customization options: While ConnectWise Control does allow for some customization, users may find that they are limited in their ability to tailor the software to their specific needs.

Avantages

easily to use. great perfomance; no difficul for installation

Inconvénients

no inconvenient; require more precaution