ConnectWise ScreenConnect

Avantages

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Inconvénients

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

Alternatives envisagées 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Inconvénients

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Alternatives envisagées 

Pourquoi choisir ConnectWise ScreenConnect 

Logiciel antérieur 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers.

Inconvénients

Pricing of the software is always a challenge. It keeps going up.

Avantages

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Inconvénients

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

Avantages

Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task.

Inconvénients

No complaints, this system is wonderful.

Avantages

I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.

Inconvénients

Sometimes a screen sharing session can be a little laggy when connecting with Macs.

Alternatives envisagées 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.

Inconvénients

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

Alternatives envisagées 

Pourquoi choisir ConnectWise ScreenConnect 

Logiciel antérieur 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

It helps to connect to remote machines very easily.

Inconvénients

The new versions have to be downloaded regularly.

Alternatives envisagées 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

Software is very user friendly. I also love how it works with other software we use.

Inconvénients

Occasional bugs but they are resolved in a timely manner

Avantages

Easy to log on and allow access. Very quick!

Inconvénients

I cannot say there was anything we didn't like.

Avantages

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.

Inconvénients

The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

Alternatives envisagées 

Pourquoi choisir ConnectWise ScreenConnect 

Logiciel antérieur 

Avantages

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Inconvénients

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

Alternatives envisagées 

Pourquoi choisir ConnectWise ScreenConnect 

Logiciel antérieur 

Pourquoi passer à ConnectWise ScreenConnect

Avantages

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Inconvénients

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Avantages

This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.

Inconvénients

Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

Avantages

ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

Inconvénients

I don't have any cons for ScreenConnect.

Avantages

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Inconvénients

Customer support takes long for feedback

Avantages

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

Inconvénients

something to consider is to have a web-based deployment, but in general terms the application is seamless

Avantages

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

Inconvénients

There are a lot of steps to go through before you are connected.

Avantages

The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.

Inconvénients

The ConnectWise portal was difficult to navigate to find the latest updates for the tool.

Avantages

ConnectWise is a feature-rich product built by IT people FOR IT people.

Inconvénients

Basic support is good but any feature problems or requests have to "go to engineering" and can take months to years to get a resolution.

Avantages

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

Inconvénients

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Avantages

Very easy to install on client computers.

Inconvénients

The licensing it a bit overly complicated.

Avantages

Very reliable, The ability to preview desktops is a huge plus and adding 3rd party plug ins is wonderful.

Inconvénients

Wish it had a roll out tool for installing on multiple computers. The platform does go down from time to time and you can self fix it by moving your system to a different location yourself. There are issues with the license counter and many times it says I am out of licenses and we are unable to use the product when we still have license available not being used. Two support requests tickets have been sent and they never respond. Support is a hit and miss. Email support and they will not reply or respond so it is useless , Chat support is hit or miss depending on who you get but if you get the right person it is great. Sales is very disappointing I have been using the product for over a year and so many times I tried to contact sales by email and phone about buying other products the sales reps will never call you back or respond so I gave up and went with another vendor. The sales rep I was working with that was amazing when I started with the Connectwise no longer works there so I am just left floating out here. When I had issues with my license it was a nightmare and ended up costing me a bunch of money to fix I have to repay for my subscription I was already paid for. I gave up trying to resolve the issue paying for something that I already paid because my company was down I needed the product working so we can support our customers. I still have a balance on my account due that I do not owe from that nightmare. Its a good product but there are serious back office issues.

Avantages

Compatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). AUTOMATIC NAME UPDATING. This was HUGE for me! This was the main reason I moved away from GoToAssist. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. Deploying software to 50-some machines might not be as large a task as other companies out there with 500+ machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control.

Inconvénients

Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion.

Scaling:
If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do)

Additionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. - if there was a feature that introduced some good hardware accelerated anti-aliasing), the daily use of this software would be greatly improved.

Multi-Monitor Sluggish:
I've seen this with some other remote connection software - even the more legacy VNC protocol suffers from it, but it is avoidable because not all have this issue. I think the software needs to only stream updates to the primary selected monitor - or at least have an option to enable that, because delays become a huge problem when navigating things like complex databases or even simple excel sheets when there's a full-second delay. This does not happen on single monitor connections right now, it becomes noticable on dual-monitor, and on triple monitor it's very obvious.

Avantages

Connectwise Control allows us to support our staff anywhere as long as they have an internet connection. It's easy to set up on-prem or you can use the cloud version. The agent is easy to install and can be done through InTune which is always a bonus. Updates are easily managed, it's fast and there are some great features such as being able to turn off the users input or blank their screen.

Inconvénients

It is slightly more expensive than some of its competitors, but personally I believe it to be a superior product.