Impartner PRM

Avantages

Impartner empowers our team to provide end-to-end solutions and work in unison to assist our partners.

Inconvénients

We are working with our fourth Implementation Specialist. Though, I have to admit; she is my favorite!

Alternatives envisagées 

Pourquoi passer à Impartner PRM

Avantages

The team I've worked with has been absolutely amazing. From the initial interaction, to implementation, to trouble shooting. Everyone has been a pleasure to work with.

Inconvénients

It's definitely on the pricier side compared to some other solutions we looked at - BUT you definitely get what you pay for. We wanted a PRM that we could grow into as a company. Start basic, but expand. and that's exactly what Impartner has allowed us to do

Avantages

More than the Product, I like the support we get from our CSM - Oliver. He take note of our untimely concerns and reach out the correct internal team to handle is on first hand.

Inconvénients

The features are a bit old school and outdated. There are new updated for features but the rollouts are pretty slow. I think Impartner should buckle up and make its giant Customer base happy by fast improving.

Avantages

Ease of use and set up. Love the customisation capability - though need to ensure I am up to speed on educating myself.

Inconvénients

Nothing, as we are early days into this.

Alternatives envisagées 

Pourquoi passer à Impartner PRM

Avantages

Impartner's out-of-the-box functionality can certainly meet your needs as your start to scale up your partnerships and the time-to-value is evident. I love how you can also really customize the partner portal and integrate it into other third party vendors (e.g. Salesforce, LearnUpon, etc.)

Inconvénients

There's honestly nothing negative that I can say about Impartner.

Alternatives envisagées 

Pourquoi passer à Impartner PRM

Avantages

Reporting and work flows work well and it integrates with Salesforce. We also were assigned a great rep [sensitive content hidden]. She is the best!

Inconvénients

I would like to see a more customized training. It is kind of hard to navigate the training after the primary 3 courses.

Alternatives envisagées 

Pourquoi passer à Impartner PRM

Avantages

I primarily love that it really is a centralized, self-service, go at your own pace type of portal. It allows our partners to request product licenses, submit leads, add/edit/delete users, manage training, and access important information like marketing assets, pitch decks, collateral and sales plays.

Inconvénients

I dislike the limitations around reporting, e.g. reporting on number of page visits. I wish certain enhancements like navigation pop ups and chimes for new notifications would get released. I dislike how buggy CRM sync can be at times.

Avantages

Impartner is providing its clients with lots trainings, webinars and clients issues that aim to quickly understand the PRM environment and all the business opportunities we may have. ImPartner is a Sales Force partner and as Sales Force users, that facilitates the synchronisation between our CRM and our PRM.The deal management feature is more than great to share business with our partners and enable transparency.

Inconvénients

Once you need specific developments, you need to spend a lot of time to adapt ImPartner features to your own processes. The ImPartner interface is not really up to date and we do not consider this is a "new generation software" as the design and layout are a bit limited. But it does the job on the main features.We have been one of the 1rst ImPartner client on the locator and there are 'obivous' features that we still don't get after a year of implementation.

Avantages

Impartner provide a robust, engaging and resilient platform. It is completely customisable, modular portal that is tailored to all of our partners needs, from region, user level and route to market. Impartner as well know the value of landing functionality at the right time, so implementation of the platform did not have to be a "big bang" and instead meant we could get everything at peak performance before moving on.Along with the platform itself, our account team is one of the best. [sensitive content hidden] has been instrumental in getting the Portal to where it is today. He has consistently provided best practice approach, walked through what the data is telling us and made sure we were getting the best possible service. Special mention as well to [sensitive content hidden] who was great during our renewal, making sure that we reached the best cost and functionality price that would support our future growth.

Inconvénients

The only two points of note are that the back end coding for designing web pages is based on quite an old version. The recent introduction of their new front end (PX) will eliminate this once we move to the new version.The other point of note is that development changes / releases can be delayed quite far from the original date, understandable in the world of software development but maybe more realistic timelines may help to manage customers expectations.

Avantages

The form builders are pretty easy to use and integrate well with Salesforce.

Inconvénients

Training module has some areas that could be improved. For example, we've had troubles with quizzes getting stuck (just acts like its loading, but doesn't load). We would love to be able to put the modules in a specific order. Right now the first module seen is the one with the most recent update. We would rather have them in a specific order that doesn't change.

Avantages

It is very nice visually for our channel and partner community. Easy UI to navigate and includes the essentials. The CSM support has been great, and our team feels like we can get our questions answered. We have someone to help us navigate the internal Impartner teams.

Inconvénients

The price model. While I understand that we are not on the newest, modular version, pricing and how additional services/access to features are charged has been ambiguous and unclear. Never know if the cost will be one time or recurring, and the price range can vary wildly. Makes it very difficult to forecast for budgeting purposes.

Avantages

Impartner's robust CRM sync feature allows a powerful connection between itself and our corporate CRM. Excellent customer support from Impartner from people like [sensitive content hidden] help us leverage the intricate functionality of the tool.

Inconvénients

The same robustness the tool has also lends itself to a steep learning curve. There are a lot of elements to the tool that require some time to understand and master.

Avantages

I love the ease of use of Impartner and its integration capabilities. We are able to sync directly into Salesforce and integrate with many of our other systems.

Inconvénients

There are little things missing in some of the features. For example, the Program Compliance Manager is limited in the fields you can segment on and the number of tiering structures a partner can be a part of. There is also a timeframe that limits our partner journeys. So overall, there are a few features that have some small limitations.

Avantages

Our project manager [sensitive content hidden] is extremely professional and always very responsive.

Inconvénients

Would like to see more enhanced dashboards/ analytics for partner certifications.

Avantages

Ease of use, and the support of the implementation engineers

Inconvénients

i miss the flexibilty to customize the look and feel, some more options on the layout would be appreciated.

Avantages

Deal registration is straight forward and directly integrates with our CRM.

Inconvénients

There's some features such as partner locator which are a bit less user friendly and have taken some more time to implement/launch.

Alternatives envisagées 

Avantages

Data management is easy for us, segmentation is a nice functionality, the ability to integrate with other platforms has helped a lot.

Inconvénients

The addition of new functionalities is not always seamlessly integrated with existing functionalities.

Avantages

You quickly get a portal for partners that you can roll out and that is easy to use.

Inconvénients

We can't show the nice graphs we have in Salesforce on business with our partners.

Alternatives envisagées 

Pourquoi passer à Impartner PRM

Avantages

I liked the Customer Support provided and User Interface is good to look at. The options are easy to navigate for a new user.

Inconvénients

Need more options to edit the page according to what customers need. I have to take help from your backend team then it is implemented.

Avantages

Impartner has all the features we need to elevate our Channel Partner program. They are simple and adaptable to what we need. It integrates seamlessly with our CRM. We've only just launched but predict that Impartner will allow us to have more clarity around our partner pipeline and forecasting. Clint was great at walking us through our implementation.

Inconvénients

I believe the back-end user interface could be more intuitive. I find the CMS editor especially tricky. Sometimes it can be slow to load and buggy.

Avantages

The ease of use and integration with Salesforce makes Impartner a great solution for Cyberhaven. Partners have said this is the best site they've used in a long time.

Inconvénients

The initial integration seemed pretty tough to set up. You need an Impartner Admin to help with a lot of set up.

Avantages

We started with onboarding automation, journeys, asset management and deal/lead management. They all function as expected and desired.

Inconvénients

As we haven't implemented all possible features, we can't determine if we're missing anything. What is always a bit limited is the reporting/insights options as we or our partner will always want something that isn't possible at that time.

Avantages

Interesting features with easy to setup and use. [sensitive content hidden] has been very helpful in successful implementation and continued support for BigCommerce

Inconvénients

Interface should expose APIs that can be used for better integration.

Avantages

The support I received from [sensitive content hidden]. He listened to what I needed as a solution and helped me build the most efficient platform to meet those needs.

Inconvénients

There were some glitches in the system that took a while to resolve but [sensitive content hidden] always exhausted his resources, filed tickets with IT and kept me up to date on their progress. Could not say enough wonderful things about his patience and customer service!

Avantages

The team, they are very responsive and eager to help out.[sensitive content hidden] is great help.

Inconvénients

The performance, for all custoemr s that are outside the US, the lag is causing frustration on our partners side.