Meevo

Avantages

Customer service is always so helpful and they really assist you though each question you have. The software is very user friendly. I am super happy with the features and capabilities. All of my technicians use the software with ease, even if they are not tech savvy!

Inconvénients

The only two things I wish would be upgraded or changes the email marketing and being able to have the software as an app. Other than that, Love the program!

Avantages

-You can customize it
-Support will usually get back to you within one day
-Reports are useful

Inconvénients

Glitchy, always having random pop-up errors that don't relate to anything that you have to ignore
Slow, we use this as a system to have students clock their hours,they always complain about it
We've had to learn tricks to get it to work they way we want to, avoiding pop ups, errors, etc.

Avantages

Well over all the experience is been great, a lot to learn but so many solutions to the business.
There is much more to learn I'm sure with time I can write a better review but what I love about meevo so far is How helpful is been on the back support, costumer care part, everyone that I have spoke with, they know what they are doing very knowledgeable technicians.

Booking, charging, organizing the business with meevo is been quite a Good Experience!

Inconvénients

well I can say it right now is to early to complain

Avantages

Switching from their desktop platform to their cloud platform has been great. It has allowed me to easily log in to assist users as well as to remotely pull the data I need without interrupting the front desk.

Inconvénients

MR040 report from Millennium is not in Meevo2, but I am working around that. The user guide is helpful, but it is not as organized as I would have liked.

Alternatives envisagées 

Pourquoi choisir Meevo 

Pourquoi passer à Meevo

Avantages

The support. There was lots of assistance during setup, the online training videos are fantastic, and ongoing webinars are helpful for all users of the software.

Inconvénients

Limited reporting in Central Office. Cannot see inventory on hands from all locations at once.

Avantages

Software is very easy to use. Our franchisees and staff love the functions and that it's cloud-based!
support is great!

Inconvénients

With any conversion to new software, there is a learning curve, but with Meevo it was easier than anticipated

Avantages

This software has so many great features! Easy to find salon/stylists notes, automated reminders, simple restocking, and so much more. I previously used several tools to accomplish the tasks I accomplish with Meevo.

Inconvénients

This software runs painfully slow. There were times where I would have to hand write an appointment and then add it into Meevo at a later time because I could not add the appointment into Meevo during the duration of the call because of how slow it ran.

Avantages

I love the tabs! Being able to navigate from one screen to another without needing to close out of things makes my job more efficient. It's a pretty easy system to navigate. I also love having access to Meevo on my phone.

Inconvénients

The loss of certain reports makes things harder. Specifically with the Employee Supply Usage. Being unable to print it out and organize the products together so I can see exactly how much was used for the month makes it so much harder to figure out what we will need. I've resorted to just printing the web page over and over again until I at least have the full list and then have to go in one by one and group everything together. There are also a few other reports that our owner is upset about losing. As well, I wish there were an app for the phones because reading the schedule through a mobile web page can be difficult.

Avantages

The reporting is great I can track payroll, hours, sales, and business overview.

Inconvénients

My prices have been adjusted along with my timings and Meevo has not taken any responsibility for it. It is a struggle because we rely heavily on our booking system for online booking and it has cost me money at this point.

Avantages

The point of sale system is pretty good

Inconvénients

Software has many bugs to be worked out , all reports print to small and if you adjust the size on your printer you cant see the full report, incomplete reports, many item look ups require you to click through 3 to 4 places to get common information , inventory system needs a lot of work, tracking items for goals is poor,speed issues with response from there server is poor . We have all new equipment and 100 meg internet service and you wait up to 10 seconds for responses.

Avantages

The reports are so great, they really out line how each stylist is doing. EVER Helpful

Inconvénients

Some parts of the program you need to jump around a lot, it would be nice when entering in a shipment that if the price has increased you need to go back and change the price under product then enter in the shipment.

Avantages

I live in FL and run my business in NY remotely. Not only is it is easy to use, manage and monitor but it supports my teams and businesses growth. Each feature is engineered to provide value and growth. I owe much of my business’ success to MEEVO2!

Inconvénients

MSI is always innovating. You don’t even know you need a feature and then your software update adds something incredible!

Avantages

It is accessibility is amazing and user friendly

Inconvénients

Not completely developed but moving quickly and I’m excited about the changes

Avantages

It covers every aspect of our salon. It is easy to learn and we love all the numbers it tracts. The inventory is nice to track on this software.

Inconvénients

I feel there should be a more detailed learning of all the reports, what they mean and how to find the reports needed. I wish you could edit a ticket after completing it.

Avantages

The multi-colored scheduling screen is good

Inconvénients

Again, reporting is locked on date ranges. Must be changed to user defined date ranges.

Avantages

Appointment book and Reports. Also like the self help feature and available training videos.

Inconvénients

Can be glitchy, I like the reports just want more of them!

Avantages

I love the online booking experience for our guests. Booking multiple services, being able to add themselves to the waitlist and even booking for multiple guests is awesome. The capabilities within the membership are unmatched. Being able to swap and transfer packages with ease is amazing!

Inconvénients

I know they're working on adding more features, so I know this is temporary, but I miss having eGift and the very detailed client selection tool that Millennium used to have (now it is a basic marketing export). Also, some of the reports don't always seem very accurate.

Avantages

Easy to use, great features especially the marketing tools. Excellent customization!

Inconvénients

Customer support is riddled with representatives who are not fully knowledge about your products. The hold times are ridiculous and every time you rollout a new version of the software it causes major issues to my retail and client data. In addition, card connect has missed several daily deposits which forced me to push forward closing for my business. Drawer manager needs refresh window.

Avantages

We love the functionality of Meevo 2- there are so many features for each position in the spa and customizations that can be made to suit the business.

Inconvénients

Tech support takes a while to get ahold of which can make it difficult as we are open seven days a week and do not have hours to spend trying to sort out technical issues. Once set-up and finished with the on-boarding process, things were smoother.

Avantages

The open layout was easy to see & manuver.

Inconvénients

Lot of pages....if you don't know what to search for, it can be hard to navigate.

Avantages

We have been with Meevo 2 for about 6 months now and we really like it. We have been through 5 software companies in 4 years. We are sticking with Meevo. The setup was detailed and time consuming which created a really nice outcome for using the software. It is much faster and easier to train our front desk team and our membership program is really growing because the membership is now simple for us. The checkout process is much nicer for the guest too. The reports are just what we needed too. We have experienced that issues have been resolved quickly.

Inconvénients

The glitches that happen every so often.

Avantages

As a professional, consultant, and educator in the beauty industry for 18+ years, I have worked with too many locations to count that have used and trusted Millennium and are now converting to Meevo2. The continued relationships, support, and education that this company offers is hands-down the BEST!! I have made a recommendation for several colleagues and locations to make the switch to Meevo2 and it has completely taken their salon/spa businesses to the next level in ease of use, communication/focus with their teams, online booking, and growing their business with the reporting capability. Whether an established business or just starting out, this company has listened and created an exceptional software experience. Check it out!

Inconvénients

There are no cons to list. Meevo2 has worked really hard to exceed expectations with all aspects of the user experience!

Avantages

Product does exactly what it needs to do, with great functionality and versatility. Ease of use is wonderful and ability to give each user different access is great. Visually it is easy to understand and lots of short cuts for booking at high speed.

Inconvénients

The website that runs this software updates at a slow speed, and this is not due to our internet connection. Website freezes when multi tasking or editing large group appointment bookings.

Avantages

Cloud based is the only upgrade from Millennium

Inconvénients

Everything is a “work in progress” with no timeline in sight for said improvements. They are no where near ready for use. The most basic reports that you need in a business don’t exist. And tech support? It’s a joke. I’ve taught them where things are in the software before.

Avantages

user friendly - offsite capability - smart center

Inconvénients

reports - having to set things up in multiple areas - memberships did not convert 100%

Avantages

How easy it is to learn and to maneuver

Inconvénients

there is nothing negative about this software

Avantages

I love how customizable the software is.

Inconvénients

The one thing I like least about Meevo 2 is the software has a tendency of Freezing, so you have to refresh the page.

Alternatives envisagées 

Pourquoi passer à Meevo

Avantages

I love the capability to be able to see our books from anywhere.

Inconvénients

I am still trying to figure out the reports that I am use to seeing with Milliummin

Avantages

Texting features, wait list automation, easy to use, every report under the sun, payroll, inventory and things I didn't even know I needed.

Inconvénients

Inventory is always a challenge. Purchase orders can be a pain just because you can not edit.

Avantages

That it’s web based
That’s about it
It’s way too expensive

Inconvénients

Things disappear too many issues to have rolled this product out

Avantages

That it’s web based, and I can access it anywhere

Inconvénients

There are still some issues with the development of this program.. I feel it really wasn’t 100% ready to be released and I feel like people that do use it are frustrated with some of the features, especially if you came from using Millennium software.

Avantages

EVERYTHING! upgrading to meevo was the best decision ever! So easy to use. Customer service is amazing. They are with you every step of the way!

Inconvénients

Literally nothing! I love everything about this software. I wish everyone would use this! I recommend to everyone.

Avantages

Constantly in contact with customers to listen and evolve and improve to satisfy their needs.

Inconvénients

As a baby boomer and a right brained person, technology in general no matter what I use is overwhelming .

Avantages

The booking function is great. A little slow and freezing in filters but decedent on booking. Inventory management is good and easy.

Inconvénients

Lack of reports. Lack of customized reports. System freezes when we use filters. Millennium was way better and suited our needs best. Voids have to make a work around. No notes on gift cards. No marketing without a mail chimp or similar software. These are just some of the things I like least. There are a few more.

Avantages

Meevo is like millennium was on “She’s all that!” Meevo is so easy to use, looks way better, and has made so many processes simpler and more user friendly.

Inconvénients

Some of the features they have in place to prevent fraud and payroll actually prevent us from fixing easy mistakes- I understand it helps salons that have had issues with theft, but there really should be a work around for the full access users in situations where editing the trans directly is possible instead of returning/repurchasing services etc.

Avantages

The features on Meevo 2 are great and what I need for my company. Tech support has been great with answering all of my questions and they are making updates to the system constantly to add more features.

Inconvénients

It does not have a class schedule feature but I can work around that. This is a great system to use.

Avantages

I do think this software is fairly easy to use (like booking appointments and checking people out) and it's great that our staff can access it from home as well.

Inconvénients

The parts of the software that do things for you like the wait list and confirmation system are often confusing as they do not always work the way they're supposed to.

Avantages

Easy to use and easy to teach others to use. Customer service easy to get in contact with if you need assistance

Inconvénients

Meevo to have their own app!
Longer time before it times out.
Ability to block specific times for a client everytime

Avantages

meevo is somewhat user friendly once you customize your page. Still not great for back of the house reports or printing as the lay out isn’t the best as well as the size of the letters.
However the software is faster. Still need a lot of improvements. I like how clients can confirm their appointments. Inventory still tricky to do. Hope they keep updating the program.

Inconvénients

Printing reports
Ways to search for things
Size of printing

Avantages

This software is user friendly. It is easy to navigate and the layout is self explanatory. The wait list/cancellation list is very helpful, as it notifies you automatically if an appointment has opened up that fits the needs of a wait listed client. Text confirmations are helpful for the clients and our support staff.

Inconvénients

Meevo's customer support is a hit or miss. Most of the time the staff either doesn't know how to fix an issue we are having or can help but has a very poor attitude.

Avantages

Scheduling appointments with Meevo is easy.

Inconvénients

Sometimes our POS stations completely stop working for brief periods.

Avantages

We love that everything is cloud based and easy to access wherever you are!

Inconvénients

There are at time glitches, but the company works hard to make sure they are adjusted in a timely manner

Avantages

It is easy to use and train new staff on.

Inconvénients

It isn't an app. It doesn't work with my quickbooks. And often updates are glitchy.

Alternatives envisagées 

Avantages

Vast amount of tools to see how the business is doing.

Inconvénients

Print features for some reports or information

Avantages

More streamline than Meevo1 with better features

Inconvénients

Not really a con, but I do hope in the future that the font on printed reports will be a bit larger.

Avantages

Having the file in the cloud makes this more secure and faster to use. The functionality of Meevo is only surpassed by the very helpful folks at Harms Software. Our operating costs have gone down and the ease of connecting with our clients has gone up.

Inconvénients

I haven't found anything not to like. The only thing I wish for is a way to sync with my Quickbooks Desktop.

Avantages

It has all the functions I need to run my salon. Very easy to access reports.

Inconvénients

Just having to search to find the correct report can take a while at first. Once we became familiar it has been easier.

Avantages

I love the cloud based features this has to offer

Inconvénients

I believe this software was released extremely pre maturely compared to the ease of use millennium offered. I am constantly running into issues with this software and every time there’s an update to fix a problem another one appears.

Avantages

The quality and ever evolving concept of this company. They care!

Inconvénients

I can’t come up with anything, have had a good experience!

Avantages

Pro: Being able to login in on any device.

Inconvénients

Cons: Not having warehousing. Also no manual Merge